D-Link i2eye DVC-1000 User manual

Manual
Building Networks for People
BroadbandVideoPhone
DVC-1000
v2.20
(Patent Pending)
i2eyeTM

Introduction......................................................................................................3
Package Contents...........................................................................................4
System Requirements ....................................................................................4
Features & Benefits ........................................................................................5
Connections ....................................................................................................5
LEDs ...............................................................................................................6
GettingStarted.................................................................................................7
Using the Remote Control...............................................................................7
Using the Onscreen Keyboard ........................................................................9
Using the Setup Wizard ................................................................................10
Using a Telephone with the DVC-1000..........................................................13
Using the DVC-1000 .....................................................................................14
UsingtheConfigurationMenu .......................................................................23
Using the DVC-1000 with D-Link Routers .....................................................40
Using the DVC-1000 with Routers, Gateways or Modems ...........................41
Troubleshooting.............................................................................................46
FrequentlyAsked Questions .........................................................................53
Glossary of Terms.........................................................................................56
Technical Specifications ................................................................................59
List of Country Codes ...................................................................................61
Contacting Technical Support .......................................................................63
Warranty........................................................................................................64
Registration ...................................................................................................67
Contents

Introduction
Imaginehavinghigh-quality,low-costvideoconferencingfromastandalone,easy
to use communication appliance. The D-Link i2eyeTM DVC-1000 Broadband
VideoPhone accomplishes this. D-Link i2eye introduces the world of
videoconferencing over the Internet, to bring you and your family, friends and
colleaguestogether, in realtime, anytime!Thepreviously complicated process
of conducting a videoconference is simplified with the i2eye DVC-1000. Since
the DVC-1000 is a standalone device, you do not need a computer to
videoconference over the Internet. The DVC-1000 is such a revolutionary leap
intechnology that D-Link callsitaVideoPhone.Connect a televisionforviewing,
anoptional standardtelephone for privacy, plug in astandardEthernetnetwork
cable connected to your broadband Internet connection and you are ready to
use your i2eye DVC-1000 VideoPhone.
Using advanced video compression technology, the DVC-1000 VideoPhone
maximizes the image and audio quality within the available bandwidth. It is an
ideal solution for consumers and small businesses with high-speed broadband
Internet access. There is no delay in waiting for a PC to boot up before using
yourDVC-1000 VideoPhone, andyoudon’thave tobeacomputer expert. Using
theInternet,inplaceofconventional dial-upphonelines,maximizesyourexisting
broadbandinvestment.Theremotecontrol included with the DVC-1000 makes
it easy to answer an incoming videoconference call or dial out to start your own
videoconference. The built-in caller ID provides privacy protection. You know
who is calling before you answer and the audio or video of the DVC-1000 can
be turned off whenever desired.
This manual provides the instructions to install and use your D-Link i2eye
DVC-1000 Broadband VideoPhone and will help to make your VideoPhone
experiencego as smoothly as possible.

4
Package Contents
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System Requirements
D-Link i2eye DVC-1000 Broadband VideoPhone
PowerAdapter(5Volt2Amp)
Instruction Manual
QuickInstallationGuide
RemoteControlwithbatteries
StandardCompositeRCA Audio/VideoCable
Cat 5 RJ-45 Ethernet Cable
Note: UsingapowersupplywithadifferentvoltagethantheoneincludedwiththeDVC-1000
willcausedamageandvoidthewarrantyforthisproduct.
Connection to broadband Internet (Cable modem, DSL modem, or Ethernet net-
work)
Television with standard composite audio and video inputs (white and yellow RCA
jacks)orwithaRFmodulatortoenableaTVwithoutAVjackstobeconnectedusing
theantennaterminal
Optional (but recommended): Standard telephone attached directly to the
DVC-1000
Optional: AnexternalmicrophonecanbeconnectedtothepinkMicportontherear
ofthedeviceforimproved audio quality when a group of people areinvolved in the
i2eyeDVC-1000 call
Optional: You can connect the i2eye DVC-1000 to a PC equipped with a
videocapturedevicethatallowsinputofstandardcompositevideo(usingRCAJacks)
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 Standaloneoperation-Nocomputerneeded
 Usesbroadbandcable/DSLornetworkconnectionsforhigh-qualityvideo
 H.323Internetvideoconferencingstandardcompliant
 UsestheD-LinkDirectoryServiceforeaseofusedialing
 Easy to use
 EasySetup Wizard
 Picture-in-Picturevieworfull-screenview
 Remotecontrolincluded
 Flexiblecallingformatsforworldwideuse
 Speed Dialing
 Built-in Caller ID
 Answerincomingcallsusingtelephoneorremotecontrol
 AutomappingofIPaddress
 Advancedvideoandaudioprivacyprotection
 Videoand/oraudiomute
 Adjustabletiltand focuslens
 Up to 30 framesper second
 Highquality 352x288resolution
 Automaticdetectionofsystemupgrades
 1Year Warranty
Features & Benefits
Connections
The connection diagram above also appears on the bottom of
the DVC-1000 to assist you in setting up your VideoPhone.

6
LEDs
LED stands for Light-Emitting Diode. The i2eyeTM DVC-1000 has the
following LEDs for monitoring its operation.
Status Power
Call Monitor
i2eyei2eye
i2eyei2eye
i2eye
Link StatusActivity
A green light indicates the DVC-1000 is ON
LED
Power
Status This LED turns on briefly at power up. It is then off during
normaloperation
Call
Monitor Steady red light indicates video isbeing sent and a call is in
progress
Front LED Location and Activity
LED Back LED Location and Activity
Activity
Steadyyellow lightindicatesthenetwork connectionisgood.
Steady or blinking green light indicates the
DVC-1000 is transmitting data
Link
Status

7
Getting Started
Using the remote control included with the DVC-1000, you can answer an in-
coming call, start a call by dialing the other videophone’s number or select a
number to call from the Speed Dial list.
Information for the Setup Wizard is entered by using the remote control. The
remote is used to enter numbers, letters, special characters and to make selec-
tionsfromanon-screenkeyboard.Theon-screenkeyboardisactivatedbypress-
ingENTERonthe remote control. The on-screen keyboard is only activated ina
field where text is required.
You will use the arrow keys on the remote control along with the ENTER,
CANCELandnumberkeystoenterinformationinthe Setup Wizard screens.
Where a numeric input is required, such as a telephone number or IP address,
enter it directly by pressing the number keys. The * (asterisk--sometimes called
a “star” key) is used to enter a “.” (period also called a “dot”.)
When you are entering numbers or letters, the left arrow key performs a back-
space, deleting the character to the left of the cursor. The following page con-
tains a breakdown of the features of the remote control.
The DVC-1000 needs to be setup before use. You can use the Quick
Installation Guide (included with the DVC-1000) to perform the hardware
installation. Each cable (video, audio, Ethernet andAC power) supplied for the
i2eye has a different color on the end that connects to the DVC-1000. Plug
the cables into the matching color coded connector on the back of DVC-1000.
You can also plug an optional telephone and/or external microphone into the
DVC-1000. To help you with these connections, there is an illustration on the
bottom of the unit.
There is an easy to use Setup Wizard built-in to the DVC-1000 to accomplish
the setup. You will need to enter your name, a videophone number and your
InternetconnectioninformationinordertouseyourVideoPhone.
Using the Remote Control
BEFORE YOU BEGIN!
Read the section on using the DVC-1000 with routers, gateways or broadband
modems starting on page 40 in this manual if you are using the DVC-1000
VideoPhone with a router, gateway or broadband modem.
TM

8
Remote Control Layout
ENTER key
AdjustContrast
Whenenteringalphanumeric
information, the left arrow
key performs a backspace,
deletingthe character tothe
leftoftheon-screencursor.
Use the arrow keys along
with the Enter, Cancel and
number keys to enter
informationwhen required.
The*(asterisk--sometimes
called a “star” key) is used
to enter a “.” (period, also
calleda“dot”.) Number sign
Cancel
Full-screen or
Picture-in-
Picture
Self-view or
Remote View
MuteAudio
Mute Video
When a numeric
input is required,
(e.g.,atelephone
number or IP
address) enter it
directlybypress-
ing the number
keys.
Speakerphone Mode
i2eyei2eye
i2eyei2eye
i2eye

9
Whenyouarefinishedenteringtextandnumbers,movethecursor to highlight
OK on the screen and press ENTER; or alternatively you can press the
CANCEL key on the remote to remove the keyboard from the screen, leaving
what you typed on the screen.
The keyboard allows entering any of the following:
• Numbers 0 through 9
•Upper case lettersAthrough Z and lower case letters a through z
• Special characters: period (.), dash (-), colon (:), at sign (@), space,
backspace (to delete a character to the left), clear (CLR) to clear the
entered text, comma (,) , and a slash (/)
When you are entering letters, the first letter entered is automatically entered
as UPPER case. The bottom left “arrow” on the screen is a Shift key. This
allows you to change from UPPER to lower case and UPPER case shift lock.
Thekeyboardfeatures“wraparound”capability. Ifyou press repeatedly on the
left or right arrow keys, the cursor will wraparound to the letter on the opposite
end of the row to speed up moving around the keyboard.
The DVC-1000 uses a keyboard that appears on-screen to enter text into the
Setup Wizard screens. When the cursor is located in a setup screen that
requires characters to be entered, press the ENTER key to bring up the
on-screen keyboard.
The keyboard will only appear if the cursor is located in an area of the screen
that allows text or numbers to be entered.
To enter text use the arrow keys on the remote control to move the cursor to the
required character. Press the ENTER key on the remote control to put the
character on the screen. Continue entering characters until you have “typed”
the characters that are needed.
Using the On-Screen Keyboard

10
Personal Information Screen
Using the Setup Wizard
Thefollowing descriptionsoftheSetup Wizard screens willhelpyou understand
the purpose and procedures for providing the required information.
The first screen that displays on the
initial startup is the Welcome
Screen. Thisscreen explains what
information is needed to complete
the setup and also explains how to
use the remote control to navigate
through the Setup Wizard. Press
ENTER on the remote control to
continue to the next screen.
Enter your Name, Country code,
Area code and Phone number.
Welcome Screen
The phone number you enter is one you create for family, friends and others
tocall youover theInternet fromanother DVC-1000VideoPhone. You canuse
your regular phone number or make up a new one. Only your name will be
displayed at the other end of the video call. Your phone number will not be
visible to anyone else.
After the information is entered highlight the NEXT button and press ENTER on the
remote control to continue.
Note: The Country code for the
United States and Canada is “1”.
See the Appendix of the
DVC-1000 manual for Country
codes of other countries.

11
Network Address Screen
The Network Address screen
asks for information that is
neededtoconnecta DVC-1000
callovertheInternet.Mosthome
users with a cable or DSL
modemcanleavethecheckbox
checkedto obtainanIPaddress
automatically.
If you know you cannot be as-
signed an IP address automati-
cally through a DHCP server
Using the Setup Wizard (continued)
then uncheck the checkbox and enter your IP address, Subnet mask and
Gateway.
Obtain an IP address automatically (Default)
The application will attempt to obtain the IP address from the DHCP server.
Whenthis is checked,theothersettings onthisscreenare automaticallygrayed.
Also, if this setting is checked, you will skip the DNS screen, described on the
next page, as the DNS will be set automatically.
IP address, Subnet mask, Gateway
If necessary, enter each of these settings for the DVC-1000.You will be able to
obtain the IP address, subnet mask and gateway address from your router
configuration settings, ISP or network administrator.
Host name (optional):
YourInternetServiceprovidermayrequireyoutoprovidea hostnametoconnect
to the Internet. If this is required, you can enter it here. Today, this is rarely
required on a broadband connection and this setting is optional.
MAC:xx:xx:xx:xx:xx:xx
MAC (Media Access Control) is an unique identifier for the Ethernet network
hardware of your DVC-1000. If you need to know the MAC address of your
DVC-1000, it can be found on this screen.
Press Next to continue.

12
Network Speed Screen
The Network Speed screen
asks you to select the type of
broadbandInternet connection
you use. Each choice has de-
fault send and receive speeds
defined for you. If you need to
change these settings after
completingthe Setup Wizard,
this can be done by selecting
the Settings > Network >
Speed screen.
Press Next to continue.
DNS (Domain Naming System) Screen
IfyouenteredanIP address in
the Network Address screen
(described on the previous
page) you will see the screen
for setting DNS server
addresses. The DNS screen
asks for information regarding
the Domain Name System
(DNS)server.
Youshouldbeable to get both
of these settings from your
routerconfiguration settings,ISPoryournetworkadministrator.Onlythe primary
DNS server address is required, though it is best to have both the primary and
secondary addresses.
Press Next to continue.
Using the Setup Wizard (continued)
The Domain Name System (DNS) translates Internet domain names
(for example www.dlink.com, which is easy for humans to use and
remember) to IP addresses, which are what computers use to find
each other on the Internet.

13
System Restart
A message appears asking
to restart the DVC-1000
VideoPhonetocompletethe
setup. Press the Yes button
to accomplish a restart.
Congratulations! You are now ready to make and
receive i2eye VideoPhone calls.
Although optional, it is recommended that you connect a standard telephone to
the telephone connector on the back of the DVC-1000 VideoPhone.
Using the Setup Wizard (continued)
The telephone that you use for the DVC-1000 VideoPhone will not
be connected to your phone wall jack. You will use the telephone as
a means of conducting and receiving calls over the Internet only.
The telephone handset is used to place video calls over the Internet, similar to
how you would with a regular phone call. You dial a VideoPhone number to
reach a party on the other end of the VideoPhone call. You can speak through
the telephone, listen to the other party in privacy, and even switch to the
Speakerphone Mode on the DVC-1000 to share the audio with others. This
can all be controlled by the remote control. When the phone is picked up, the
built-in and external microphones are muted. When you receive a VideoPhone
call, the telephone rings.
You can use a cordless phone, a telephone with a speakerphone to replace the
built-in microphone to share the call with others and even use a phone recorder
to allow recording of an audio message when someone calls your VideoPhone
and you are not available.
The DVC-1000 supports dialing methods throughout the world. Please refer to
page 20 for details on how to dial local video calls, calls outside of your Area
code and calls outside of your Country code.
Using a Telephone with the DVC-1000

14
Using the DVC-1000
Layout of the i2eye Main Screen
Main
Window
Self-View
Window
Main
Settings
Buttons
Banner
Window
Status
Message
Area
Status
Icons
Privacy
Status
Icons
Status Icons
The Status Icons appear only briefly at startup. The DVC-1000 uses icons to
indicate its status. The icons display on the top right side of the Main Screen. If
an icon is displayed, this indicates the operation is not complete. The icon will
disappear after the operation completes. If the icon appears with a yellow “X”
through it, this means the operation was unsuccessful. If the Directory Service
status icon is displayed with an “X” through it, you can still make VideoPhone
callsby inputting the IPaddressofthe phonethatyouare calling. (SeeEntering
IP addresses on page 22.) This is a list of the status icons:
After the DVC-1000 VideoPhone is setup by using the Setup Wizard, you will
see the above Main Screen each time you turn on the VideoPhone. There is a
larger Main Window that displays the self-view until a call is connected and
then displays the party you are calling. The smaller Self-View Window then
displays the self-view when a call is connected. To flip the images that are in
the Main Window and Self-View Window press the Self/Remote button on
the remote control.
Obtaining the Public IP address (Router’s Address)
DVC-1000 is registering with the Directory Service
Looking for i2eye updates
Ready for call

15
Using the DVC-1000 (continued)
The Public IP Status Icon, appears during startup when the DVC-1000 is
attemptingto connecttotheInternet anddeterminethePublic IPaddressofyour
Internet connection. If this operation is unsuccessful and the icon shows
as, the DVC-1000 cannot be used over the Internet. It can be used on an
internalnetworkasaninternalvideoconferencing system.
If a Status Icon is displayed, this indicates the operation the icon represents is
not complete. The i2eye Update Status Icon appears at startup. While the
icon appears, the DVC-1000 is quickly determining if auto-update is enabled. If
it is enabled, the DVC-1000 will determine if an update exists. When this is
complete,theicondisappears.
If the DVC-1000 cannot connect to the update server, the operation was
unsuccessful and the the icon will show as: Typically, this means the DVC-
1000 is not connected to the Internet.
The Directory Service Status Icon is displayed at startup, showing the
DVC-1000isregistering with the i2eye Directory Service to allowphonenumber
dialing. If the Directory Service cannot be reached, the icon appears. This
meansyou cannotuse phone numbers to call otherVideoPhones, but you can
still make VideoPhone calls by inputting the IP address of the videophone that
you are calling. (See Entering IP addresses on page 22.)
For help, see the Troubleshooting section starting on page 46 if any of the
StatusIcons show an unsuccessfuloperation has occurred.

16
Just like a regular phone call, picking up the telephone handset will answer the
DVC-1000 VideoPhone. You may also use the remote control to answer by
pressing the ENTER key when the “Answer” button on the screen is
highlightedin a dialog box.
Answering an Incoming VideoPhone call
If the telephone attached to your DVC-1000 is a cordless
model, press TALK on your phone to accept the call.
Using the DVC-1000 (continued)
Privacy Status Icons
Audio If you select Audio Privacy in the Privacy Settings
window,theotherpartywillnothearyouandtheaudio
iconwill appear with aslash through it.
Privacy Status Icons appearon the MainScreen.
Please see the page 14 for an illustration.
Video If you select Video Privacy in the Privacy Settings
window, the other party will not see you and the video
iconwill appear with aslash through it.
Do Not
Disturb If you select Do Not Disturb in the Privacy Settings
window, your VideoPhone will not ring if dialed and the
other party will receive a message that you are not
takingcalls.
Placing a Manually Dialed VideoPhone Call with the
Telephone Handset
Pick up the telephone handset.
TheDVC-1000VideoPhonesenses the phone is off the hookand a
prompt appears on the screen asking you to either enter a phone
number or press # key to select the Speed Dial List.
Enterthe phone number intotheDVC-1000justas if you wereusing
a regular phone. See Entering Phone Numbers on pages 20-22
for help on completing a videocall.
The DVC-1000 rings while you wait for your call to be answered by
the party on the other end of the call.
When the other party answers, the VideoPhone call is connected.

17
Using the DVC-1000 (continued)
If the other party has activated their video privacy, you will not see them;
but you will be able to hear them. If they have activated audio privacy,
you can see them; but not hear them. If you have activated your video
privacy, theother partywill notsee youand ifyou activatedaudio privacy,
the other party will not hear you.
Placing a Speed-dial VideoPhone Call with the Telephone
Handset
Pick up the telephone handset.
The DVC-1000 VideoPhone senses the telephone is off the hook and a
promptappearsonthescreenaskingyoutoeitherenteraphonenumber
or press # key to select the Speed Dial List.
TheSpeed Dial List appears,displaying thespeeddialnumber assigned
tothe party youwanttocall. Press the speeddialnumberon the handset.
The DVC-1000 VideoPhone rings while you wait for your call to be
answered by the party on the other end of the call.
When the other party answers, the VideoPhone call is connected.
To add a VideoPhone number or IPaddress as a Speed Dial entry, please see
pages 24 and 25.
From the DVC-1000 VideoPhone Main Menu, select DIAL. The
Manual Dial screen appears.
Navigate with the arrow keys on the remote control to the Manual
Dial button and press ENTER.
You can enter a phone number if you and the party you are calling
are connected to the Directory Service, or you can enter an IP
address (Seepage22foranexampleof an IP address). If you are
not connected to the i2eye Directory Service, the phone number
box will be grayed out on your screen.
Enter the phone number or IP address and select Dial.
You will hear ringing while you wait for your call to be accepted.
Placing a Manually Dialed VideoPhone Call Using the Remote

18
Using the DVC-1000 (continued)
Speakerphone Mode
The DVC-1000 has a Speakerphone Mode if the call needs to be shared with
morethanoneperson,orwhenitisdesirabletotalkwithoutusingthetelephone
handset. In Speakerphone Mode, the speaker on the television and either the
built-inmicrophone in the DVC-1000 oran external microphoneare used.
When a call is answered using the remote control, or a call is placed using the
remote control, the DVC-1000 VideoPhone is automatically in Speakerphone
Mode.
Switchingfroma SpeakerphoneCalltoa PrivateCall
If you are sharing a VideoPhone call with a group using the Speakerphone
Modeandwishto conductaprivateconversation,pick upthetelephonehandset
and turn down the audio on the television. The others in the group will not be
able to hear the conversation.
Placing a Speed-dial VideoPhone Call with the Remote
From the Main Menu, select Dial. In the Dial screen the Speed
Dial List box is highlighted andthefirstspeeddialentryisselected.
Navigate with the arrow keys to select the speed dial number
assigned to the party you want to call and press ENTER.
The DVC-1000 VideoPhone rings while you wait for your call to be
answered by the party on the other end of the call.
When the other party answers, the VideoPhone call is connected.
To add a VideoPhone number or IPaddress as a Speed Dial entry, please see
pages 24 and 25.
If Speakerphone Mode is not enabled by pressing the
‘Speakerphone’ button on the remote control, hanging up the
handsetwill endthe videocall.

19
Using the DVC-1000 (continued)
Using an External Microphone for Speakerphone Calls
To improve the audio in a group videoconference, an external microphone can
be plugged into the external microphone connector on the back of the
DVC-1000. When an external microphone is used, the built-in microphone on
the front of the DVC-1000 is disabled.
External
Microphone
Connector
Switchingfroma PrivateCalltoa SpeakerphoneCall
Press the Speakerphone button on the DVC-1000 remote control.
Whenthe dialog appears on thevideo display telling youto hang up
the phone, go ahead and hang up the phone.
Speakerphone Mode is now active.
If a VideoPhone call is in progress using a telephone handset, Speakerphone
Mode can be enabled:
WheninSpeakerphone Mode withthe built-in microphone, you should facethe
DVC-1000 VideoPhone unit when you speak so the microphone will pick up all
your words. Speak louder as you move further from the microphone. The
recommended distance from the microphone in Speakerphone Mode is 6 to 8
feet. The volume of the built-in microphone can be adjusted from the
Settings>Mic Vol Screen (see page 38.)

20
Using the DVC-1000 (continued)
TheDVC-1000can connect with other DVC-1000 VideoPhonesthroughout the
world. During the setup of the DVC-1000, you entered a Country code into
the Personal Information screen, along with an Area code and a Phone
number. To make calling a VideoPhone similar to using a regular telephone,
you enter VideoPhone numbers in a format similar to your local telephone
system.
Videocallscan be made usingtheremotecontrolfrom the ManualDialscreenor
from an attached telephone. When using a telephone, the Country code and
Area code must be dialed along with the Phone number on all calls.
After entering the number into the Phone number box when using the remote
control to make a call, click on the Dial button to begin the VideoPhone call.
Calling a VideoPhone with the Same Country &Area Codes
In the Manual Dial screen, the Country code and Area code you entered for
your VideoPhone are set as the default entries. To complete a call to another
VideoPhone with the same Country and Area codes (i.e., a local video call),
simply enter the Phone number of the party you are calling.
Example: The VideoPhone you are calling has the local VideoPhone number
of 555-1212, you would leave the default Country and Area code boxes and
enter phone number 5551212. To make this call with a telephone handset, you
would dial 12125551212 (Country code+Area code+phone number.)
Entering Phone Numbers
1
212
5551212