dais Technology Partners Fanvil XU Series User manual
This quick setup guide will assist you on how to use your new phone and configure your voicemail. Make sure you have
your PIN available that was sent to you in your “Welcome to your new phone system” E-Mail
.
Using your Fanvil phone
The line keys should be lit Green at all times. Once you pick up the receiver, speakerphone or if a call is coming in, Line
Key turns red. To verify you are online, there are green icons in the buttons on the left of the screen with a green phone
icon next to your extension number, there may also be a green button and green handset with the word Park 1/2/3.
Check the top right corner of the screen, there should be a small monitor icon, it should not have anything in the box; if
it has a X in the monitor please verify you can reach the internet by opening your internet browser on your computer,
search on any topic and ensure you get search results, if you do not get results then the Internet is unavailable at your
location, check your cables, if there is still no connection contact your carrier. If you do get search results and the phone
icon is clear please contact dais support at: [email protected]. Hold down the Up arrow key for 5 seconds, we will
need the third item, the IPv4 address.
Placing a Call:
Pick up the Receiver or just dial on the keypad, enter the number, press “Dial” on the display or press the # key. You
press “Dial” or the # key at the end of any call to send the phone call, dial the 2, 3 or 4 digits for a co-worker's extension,
dais Technology Partners
dais Technology Partners • 1220 Warner Ct., Suite A • Lafayette, CA. 94549 • www.daiscorp.com • (925) 933-3247(dais)
seven digits for the local pizza shop, or 10 digits for a long distance call. You do not have to dial 9 or the local area code
you are in. Again, press the “Dial” button that appears on the screen or the # sign to complete the dialing process.
Answering Calls ringing on your phone:
When your phone is ringing simply pick up the receiver or press the Speakerphone button to answer the call.
Intercom to Extension Speaker:
This intercom feature allows you to make an announcement to another extension without requiring the other party to
pick up the handset(to ring another extension just enter the extension digits and press “Dial” or #). The message will be
played via the other phone’s speaker. The audio is two way, and the called party can respond immediately without
picking up the handset.
1. Lift handset
2. Dial *99 + your party's extension number, Press Dial or the # sign
Transferring a call to a co-worker: (Blind transfer)
1. Answer the call, find your co-worker, press the name(on the display), Hang up. If you do not have a
display name, Press Xfer, enter the extension and press #.
Transferring a call to a co-worker and Announce Caller: (Attended transfer)
1. Answer the call, Press the Xfer button on the display, dial your co-workers extension, press “Dial” key,
when co-worker answers ask if they would like the call, if so press Xfer again, Hang up. If they do not
want the call, Press the End Key on the display, then press the Flashing Yellow key to resume the call.
Transferring a call to a co-workers VOICE MAIL:
1. Press Xfer key on display
2. Dial *40 + the extension number and press the # sign
Do Not Disturb ON/OFF To specify DND (Do Not Disturb) for a particular extension:
Press the “DND” key on the display. A red circle with a white line appears on the top right side of the display.
Repeat the process to turn it off
dais Technology Partners
dais Technology Partners • 1220 Warner Ct., Suite A • Lafayette, CA. 94549 • www.daiscorp.com • (925) 933-3247(dais)
VOICEMAIL QUICK SETUP- Please do this ASAP
To setup your voicemail:
Voicemail Greeting
1. Press the Envelope Key
2. Type in your PIN (PIN was sent to you in the Welcome EMail)
3. Press 0 for mailbox options
4. Press 1 to record your unavailable message (this is the message that will play when you are not on your phone
and someone calls and you do not answer), Save Greeting and hang up
Voicemail Name
1. Press the Envelope Key
2. Type in your PIN (PIN was sent to you in the Welcome EMail)
3. Press 0 for mailbox options
4. Press 3 to record your name (this will be used for the company directory)
Other Items you may want to change right away:
●Press 5 to change your password
●Going forward, if your red light is lit on the top of your phone, you have a voicemail message. Simply follow the
next steps:
To listen to your voicemail:
1. Press the Envelope key on your phone.
2. Enter your pin number, Press # (PIN was sent to you in the Welcome EMail)
3. A prompt will be played with the number of read and unread messages in your voice
4. Press * to Play messages
5. To delete message press 3
Placing calls on Personal HOLD(for Hold and pick up on different phone see Park Keys)
1. Press the HOLD Button(appears on display).
2. Hang up, you can only pick the call up on the phone that placed the caller on personal hold
Picking up calls from Personal HOLD
Press the Flashing line key.
dais Technology Partners
dais Technology Partners • 1220 Warner Ct., Suite A • Lafayette, CA. 94549 • www.daiscorp.com • (925) 933-3247(dais)
Remote call pick-up *8 + <extension number> #
If you hear a particular extension ringing, and you know that person is not able to take the call, you can
take the call using the ‘Call Pickup’ feature.
For example, *8100#, will answer the ringing phone at extension 100.
Using Park keys (Hold call and pick up at any other phone in office):
1. While on a call, Press an available Park key
2. Hang up
3. To pick up the call, Press the Flashing Park key
Placing a 3 Way Conference Call
1. Enter the first number, press “Dial" on the display
2. Get that person on the line
3. Press the "Conf" button on the display
4. Enter 2nd number to call followed by #
5. When the second person answers press the "Conf" button the display
6. 3 Way call is active
Using the Navigation Keys (Arrows) to see All, In, Out, Missed Calls
1. From the Main screen click the CallLog Once, Call History is displayed
2. Use the up and down arrows, Once you find the call you want you can just press the “Dial” Key to
call the person back
dais Technology Partners
dais Technology Partners • 1220 Warner Ct., Suite A • Lafayette, CA. 94549 • www.daiscorp.com • (925) 933-3247(dais)
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