Dejero LIVE+ 20/20 User manual

Dejero LIVE+ Platform
LIVE+ 20/20 Transmitter
User Manual

© 2013 by Dejero Labs Inc. All rights reserved.
Patents pending.
Docu ent nu ber: 2020.201309a
Dejero
www.dejero.co
General Inquiries:
Canada & U.S.: 1.866.808.3665
International: +01 519.772.4824
Ser ice and Support:
Canada & U.S.: 1.866.808.3665
International: +01 519.772.4824

Table of Contents
Welcome .....................................................................................................................3
The Dejero LIVE+ Platform............................................................................................4
Warranty and Liability ..................................................................................................4
Safety Warnings and Hazards .......................................................................................7
Handling and Operating Conditions ..............................................................................8
O er iew .....................................................................................................................10
Installing Batteries ............................................................................................................ 11
Re oving Batteries ........................................................................................................... 11
Powering the LIVE+ 20/20 Transmitter .........................................................................12
Connection Ports .........................................................................................................13
Connect Video ................................................................................................................... 13
Connect XLR Audio (optional) ........................................................................................... 14
Connect Ethernet (optional) ............................................................................................. 14
Connect Interruptible Feedback (IFB) ............................................................................... 15
IFB Troubleshooting .......................................................................................................... 16
Specify Ca era Input Type ............................................................................................... 16
The Display Window ....................................................................................................17
Main Window .................................................................................................................... 17
Device Messages ............................................................................................................... 18
Trans ission Rates ........................................................................................................... 18
Network and Server Indicators ......................................................................................... 19
Video Window .............................................................................................................21
Start, Stop and Configuration Options ..........................................................................22
Configuring the Transmitter .........................................................................................23
Configuration Options ....................................................................................................... 23
Input Selection - Video Input ............................................................................................ 24
Input Selection - Audio Input ............................................................................................ 25
Live Settings - Latency ....................................................................................................... 25
Live Settings - Latency Modes ........................................................................................... 26
Live Settings - Live Resolution ........................................................................................... 28
Operation Mode - Connection ......................................................................................29

Operation Modes .............................................................................................................. 30
Operation Mode - Ethernet Type ...................................................................................... 30
Operation Mode - WiFi Configuration .............................................................................. 32
WiFi Password ................................................................................................................... 33
Transmitting Li e .........................................................................................................34
Auto atic Connection to Cellular Networks .................................................................... 34
Start and Stop Trans ission ............................................................................................. 34
Begin Trans itting Live Video........................................................................................... 35
End Broadcasting .............................................................................................................. 35
Volu e Controls ............................................................................................................... 36
Store and Forward (S&F) ..............................................................................................37
S&F Setup .......................................................................................................................... 37
Store & Forward Settings Window ................................................................................... 38
S&F Clip Selection Window ............................................................................................... 40
S&F Clip Actions ................................................................................................................ 41
Transfer a Clip ................................................................................................................... 42
Backup a Clip ..................................................................................................................... 43
Delete a Clip ...................................................................................................................... 44
Record a Clip – S&F Only ode ......................................................................................... 45
Recording a Clip – Live & S&F ode ................................................................................. 46
File Transfer .................................................................................................................46
Drive Selection .................................................................................................................. 47
File Selection and File Transfer ......................................................................................... 48
File Transfer – Selected Files ............................................................................................. 48
File Transferring ................................................................................................................ 50
Transferred Files/Resu e Transfer ................................................................................... 51
File Transfer – Error Codes ................................................................................................ 52
Remote Control ...........................................................................................................54
Troubleshooting ..........................................................................................................55
Start-up or Power Proble s ............................................................................................. 55
Video, Audio or Trans ission Proble s ........................................................................... 56
Error Messages and Solutions .......................................................................................57
Technical Specifications ...............................................................................................61
20/20 Model ..................................................................................................................... 61

3 Welcome
Welcome
Get ready to experience Dejero: a new era of live television broadcasting. The Dejero LIVE+ Platfor lets
you respond faster, set-up in seconds and go live before your co petition.
Trans it broadcast-quality live video over cellular networks using patent pending technology. If you
have cellular coverage, you are ready to broadcast. No Trucks. No Cables. No Li its.
This guide contains all the infor ation you need to begin broadcasting live with the Dejero LIVE+ 20/20
Trans itter.
•Connect battery or AC power
•Connect your ca era to the LIVE+ 20/20 Trans itter
•Configure the LIVE+ 20/20 Trans itter settings
•Start trans itting
Typically, users connect a ca era to the Dejero LIVE+ 20/20 Trans itter and are broadcasting live video
in seconds. If proble s are encountered reference the troubleshooting tips, on page 55.
Ready to go LIVE? Then turn the page.
For infor ation on setting up or configuring the other co ponents of the Dejero LIVE+ Platfor , the
LIVE+ Portal, LIVE+ Broadcast Server or the LIVE+ Cloud Transcoder – consult the user anuals for these
products.
Technical specifications for the trans itter are listed on page 61.

4 Dejero LIVE+ 20/20 Transmitter
The Dejero LIVE+ Platform
Rely on Dejero’s robust and field-proven television equip ent for critical live broadcasting. The Dejero
LIVE+ Platfor is co prised of the following co ponents:
The Dejero LIVE+ 20/20 Transmitter
This ruggedized professional-grade wireless broadcasting solution allows you to respond on scene, set
up in seconds, and go live before your co petition. With a single push of a button, trans it broadcast
quality HD or SD live video over bonded cellular and wireless networks.
The Dejero LIVE+ VSET
A 1-U vehicle- ount trans itter designed for use in satellite and icrowave trucks. A breakthrough in
traditional electronic newsgathering, the LIVE+ VSET transfor s your station’s OB vehicles into next
generation super-vehicles for HD or SD video over cellular, icrowave, and satellite.
The Dejero LIVE+ NewsBook
The LIVE+ NewsBook is a wireless broadcasting solution that runs on laptop (or desktop) co puters to
trans it live video or edited packages over ultiple wireless or wired networks. The ability to i port
and export clips eans you can edit your story in the field.
The Dejero LIVE+ Mobile App
This professional broadcasting APP allows anyone in your organization to beco e a field reporter,
carrying nothing but their cellphone. An industry first, this APP has the capabilities of bonding ultiple
wireless signals to provide high quality live video fro on the street.
The Dejero LIVE+ Broadcast Ser er
Connect the server directly into your existing equip ent for real-ti e genlocked HD or SDI video fro
ultiple LIVE+ Products.
The Dejero LIVE+ Cloud Transcoder
Capture and strea your live event easier than ever using Dejero LIVE+ Cloud Transcoder. Drive traffic
to your website and expand the reach of your live events to obile devices. Broadcast govern ent or
organizational announce ents, corporate eetings, breaking story coverage or any other special event
you want to strea fro your website.
The Dejero LIVE+ Portal
A powerful online interface that centrally anages, tracks, and controls all of your Dejero
newsgathering tools. At the click of a ouse, change settings or control where you send your video.

Warranty and Liability 5
Warranty and Liability
The infor ation in this anual is subject to change without notice, and does not represent a
co it ent on the part of Dejero Labs Inc.
Warranty on the Dejero LIVE+ 20/20 Trans itter is voided if the trans itter case is opened. For details,
see Handling and Operating Conditions, on page 8.
Due to the nature of wireless co unication, trans ission and reception of data can never be
guaranteed. While Dejero strives to provide high-quality video trans ission without significant delays,
environ ental and cellular network conditions beyond Dejero’s control ay result in data delay,
corruption or loss.
Dejero accepts no responsibility for and is not liable for any loss or da age, including but not li ited to
revenue or personal injury, resulting fro delays in, errors in, or failure to trans it or receive data using
the Dejero LIVE+ Platfor .

7 Safety Warnings and Hazards
Safety Warnings and Hazards
RF Exposure Notice
The wireless ode s in the Dejero LIVE+ 20/20
Trans itter are subject to the sa e RF
exposure co pliance require ents and FCC
safety regulations, as other radio ode s
approved for laptop use.
To co ply with FCC RF exposure co pliance
require ents, the Trans itter ust only be
operated with a separation distance of at least
20c fro all persons and ust not be co-
located in conjunction with any other antenna
or trans itter. To ove or reposition this unit
please POWER OFF the unit.
Explosi e Atmosphere
The Dejero LIVE+ 20/20 Trans itter should be powered off in an area with a potentially explosive
at osphere; such as fuelling areas, fuel or che ical transfer or storage areas, below deck on boats, or in
areas where the air contains che icals or particles; such as grain, dust or etal powders. It is rare, but
there is potential for PC-like devices, such as the LIVE+ 20/20 Trans itter to generate sparks, which
could trigger an explosion. Do not store the LIVE+ 20/20 Trans itter in the co part ent of a vehicle
that contains fla able gas, liquid or explosives.
Blasting or Construction Sites
The Dejero LIVE+ 20/20 Trans itter should be powered off in areas where blasting is in progress, where
explosives ay be present, or near any other equip ent that is susceptible to radio interference.
Hospitals
The Dejero LIVE+ 20/20 Trans itter should be powered off near edical equip ent or life support
syste s, or near any other equip ent that is susceptible to radio interference. People are often asked
to switch off all electronic devices in so e areas of a hospital. Please ake sure you follow any local
rules and regulations.
Aircraft
The Dejero LIVE+ 20/20 Trans itter should be powered off and not operated in any aircraft, whether in
flight or on the ground; onboard syste s could be affected by radio interference.
Dri ing
The driver or operator of any vehicle should not operate the Dejero LIVE+ 20/20 Trans itter while in
control of a vehicle. Doing so will detract fro the driver or operator’s control and operation of that
vehicle.

8 Dejero LIVE+ 20/20 Transmitter
Personal Health and Safety
For personal health and safety, the obile operator should aintain a ini u distance of 200
(8”) fro the LIVE+ 20/20 Trans itter while it is powered on.
Medical Implant De ices (e.g. cardiac pacemakers/implant defibrillators)
It is possible that the radio ode s in the LIVE+ 20/20 Trans itter ay interfere with so e types of
edical devices, when operated close to the device. You should seek advice fro your doctor before
operating the LIVE+ 20/20 Trans itter. For personal health and safety, persons concerned about
exposure should aintain a ini u distance of 200 (8”) fro the LIVE+ 20/20 Trans itter while it
is powered on.
Hearing De ices
People with hearing aids or cochlear i plants ay experience interfering noises when using obile
devices, or when one is nearby. The level of interference depends on the type of aid or i plant, the type
of obile device, and the distance between the two. Increasing the distance between the LIVE+ 20/20
Trans itter and the hearing device ay reduce interference.
Handling and Operating Conditions
Read this section in its entirety before operating the LIVE+ 20/20 Trans itter.
Handle De ice with Care
While the LIVE+ 20/20 Trans itter case has been chosen to provide a durable enclosure, the electronics
inside could be knocked loose and beco e da aged if the device is dropped or thrown. Please handle
with care. Da age sustained as the result of ishandling will render the warranty null and void.
Do Not Open the Case or Store Anything Inside
The LIVE+ 20/20 Trans itter case should re ain sealed at all ti es to protect the sensitive electronics
inside and ensure the safety of the operator. Opening the case will render the warranty null and void.
Do Not Disassemble the Product
The LIVE+ 20/20 Trans itter unit should only be opened, odified and/or repaired by authorized
Dejero personnel only. Unless authorized by Dejero personnel, any atte pt by the user to open,
disasse ble or repair the device shall render the warranty null and void.
Keep Air Vents Clear
If the air vents are blocked, the LIVE+ 20/20 Trans itter ay overheat and shutdown. These vents are
located on either end of the device (the intake is protected by the flat etal panel on the left side).
Please keep these areas clear and unobstructed to ensure adequate airflow.
Keep De ice as Cool as Possible
For opti al perfor ance, keep the LIVE+ 20/20 Trans itter in well-ventilated areas, away fro heat
sources and direct exposure to sunlight. Do not expose to te peratures outside of the a bient range
(-10° C to +40° C / 15° F to 105° F).

9 Handling and Operating Conditions
Keep De ice Dry
The LIVE+ 20/20 Trans itter case is designed to be weather-resistant, but not weather-proof. Keep
device covered during incle ent conditions. Do not expose to liquid, oisture or hu idity.

10 Dejero LIVE+ 20/20 Transmitter
O er iew
The LIVE+ 20/20 Trans itter is so eti es referred to as the 20/20 odel. For technical specifications,
see page 61.
The LIVE+ 20/20 Trans itter device can run on AC power or, enjoy a fully obile experience by
attaching a pair of batteries to the battery ounting plates, which are located on the back of the
trans itter.
You will find ca era and icrophone inputs on the side and top of the case and the power button on
the side. The display window, on the front of the case, enables you to see the video that is being
trans itted. Co ands to start and stop trans ission, or configure the device are accessed through
the touchpad buttons surrounding the display window.
20/20 Model
Notes: 1) If using the AC adaptor to power the trans itter, batteries should not be attached. The
batteries will drain while the trans itter is using AC power. 2) When using a car lighter power
adapter ake sure that the fuse has 15 a ps or ore. Anything below 15 a ps ay cause the
trans itter to shutdown.
The trans itter can be powered by:
•Two batteries or other co patible DC power accessories ounted onto the battery plates.
Two fully charged 95Wh batteries provide a run ti e of approxi ately two hours. We
reco end a ini u of two 85Wh batteries.
•Universal AC/DC power adapter (supplied with the product) or other co patible power sources
(DC IN 4 Pin XLR connector on the side of the unit).
The DC IN has a require ent of 6-30V (6-24V for 20/20 odel) and a ini u of 180W.

11 Overview
Installing Batteries
1. Slide each battery onto the battery ounting
plates, located on the back of the
trans itter.
2. When properly inserted, the battery should
click into place and feel securely seated on
the plate.
Remo ing Batteries
1. Make sure the trans itter has co pletely
shut down before re oving the batteries.
2. Re ove each battery by pressing the release
echanis on the battery ounting plates.
3. Slide the battery off the plate.
Can I hot-swap batteries while the LIVE+ 20/20 Transmitter is running?
• If batteries still have so e power, it ay be possible to “hot swap” – replace one
battery at a ti e with a freshly charged battery – without interrupting operation.
Do not atte pt to operate device on a single battery for longer than it takes to
perfor the swap.

12 Dejero LIVE+ 20/20 Transmitter
Powering the LIVE+ 20/20 Transmitter
1. Power up the trans itter by activating
the power button on the right-side of
the device.
2. The ain window loads and start-up
essages appear in the Display
window as the trans itter establishes
network connectivity. For ore
infor ation about the Display
window, see page 17.
The LIVE+ 20/20 Transmitter is not powering on
•Make sure you are using freshly charged batteries and that they are securely seated
in the battery ounting plates.
• If you are using AC power, confir all cable connections are secure. Make sure the
blue light on the converter box is illu inated, indicating power is supplied by the AC
cord.

13 Connection Ports
Connection Ports
Connection ports are located on the top and side of the trans itter case.
For a co plete list of supported audio and video inputs, see page 61.
Connect your ca era and/or icrophone(s) to the device by plugging it directly into the correct port on
the LIVE+ 20/20 Trans itter case.
Note: A 4-prong powered XLR port, labelled DC IN, is located on the side of the LIVE+ 20/20
Trans itter device (by the exhaust vents). The DC IN has a require ent of 6-30V (6-24V for
20/20 odel) and a ini u of 180W.

14 Dejero LIVE+ 20/20 Transmitter
Connect Video
The trans itter supports HDMI, SDI, Analog and DV.
1. Plug the ca era’s output cable into the correct video input port on the LIVE+ 20/20 Trans itter.
2. Make sure all cables are fir ly connected.
Note: When attaching a DV ca era, refer to that product’s docu entation for details on how to
properly connect and enable power. Note that DV is optional and available as a special order.
Connect XLR Audio (optional)
Two 5-pin XLR ports (not powered) are included on the trans itter. To connect 3-pin XLR audio an
adapter ust be used. Plugging the adapter into the 5-pin XLR port, located on the top of the LIVE+
20/20 Trans itter, will enable you to use two 3-pin XLR ports.
1. Plug the XLR icrophone into your ca era.
2. Plug your ca era’s audio output cable into the Audio IN port on the trans itter.
3. Make sure all cables are fir ly connected.
Connect Ethernet (optional)
The Ethernet port on the trans itter provides the option to broadcast using an Ethernet connection.
You can choose to trans it via Ethernet only, or Ethernet and cellular networks si ultaneously. Go to
the Configuration window, press the “Connection” touchpad button and then select either “All” or
“Ethernet Only”. For details, see Configuration Options, on page 23.
Broadcast using Ethernet
1. Plug the Ethernet cable into the Ethernet input port on the trans itter.
2. Once the trans itter is powered on, access the Configuration window and specify whether you
want to trans it over cellular networks and Ethernet si ultaneously, or only over Ethernet.
An Ethernet connection sends data using the UDP protocol on ports 6000 and 6001. These ports
ust have unrestricted access to the internet.
The Ethernet port is configured via DHCP.
See page 23 for ore infor ation about configuring the connection type.

15 Connection Ports
Connect Interruptible Foldback (IFB)
IFB acts as a one way co unication fro the LIVE+ Broadcast Server to the LIVE+ 20/20 Trans itter,
which enables co unication and cueing fro the broadcasting crew to the talent. A progra feed is
sent to an earpiece worn by the talent (connected to the trans itter), via the LIVE+ Broadcast Server.
See the LIVE+ Broadcast Server User Manual, for ore infor ation
1. Plug the 5-pin XLR connector end of the IFB external adapter into the corresponding connector
on the trans itter and connect the other end into your own audio device.
2. IFB begins working as soon as a live strea is started. For details on starting a strea , see page
34.
3. When IFB is functioning properly the trans itter will display IFB Active.
Notes: 1) The “Sound Level” displayed will vary as voice packets are received fro the broadcast
server. 2) The “Jitter Delay” value should be less than 500 s during nor al operation;
however, it ay be higher if the ode s have poor wireless coverage.

16 Dejero LIVE+ 20/20 Transmitter
IFB Troubleshooting
No Feedback coming through Earpiece?
•The volu e on the broadcast server ay be too
low. If this is the case the display window on the
trans itter will display a blue icon with a Sound
Level of 0.
•An incorrect capture device on the LIVE+
Broadcast Server ay be selected as the default.
If this is the case the display window on the
trans itter will display IFB Idle.
•The trans itter ay have an internal hardware
proble . If this is the case the display window
on the trans itter will display IFB Receiving.
Contact your local Dejero support center.
Specify Camera Input Type
Once the ca era is physically connected go to the Configuration window to verify your settings – audio,
video and video for at type, connection type and latency.
See page 20 for ore infor ation about configuring the LIVE+ 20/20 Trans itter.

17 The Display Window
The Display Window
Main Window
When the trans itter is powered on, the ain window loads into the Display window.
Note: The serial nu ber displayed at the top of the Main window should be referenced when placing
a support call.

18 Dejero LIVE+ 20/20 Transmitter
De ice Messages
Status essages and error essages for the trans itter are displayed in the preview window.
On start-up the device perfor s a self-diagnostic. When successfully co plete, Device Ready is
displayed.
I ha e an inacti e de ice error
The trans itter ust be activated by the LIVE+ Portal ad inistrator before it can be used.
Contact your ad inistrator to activate the trans itter instantly.
See page 57 for a co plete list of possible error essages.
Transmission Rates
Indi idual Connection Transmission Meters
The trans itter co unicates data through ode s and/or an Ethernet
connection. The active data trans ission rate for each connection is shown in
individual eters. (The trans ission rate is shown in incre ents of 500
kilobits/second).
The dot at the botto of each eter shows the connection’s status: a green dot
indicates a successful network connection; a grey dot indicates that the card is
out of cellular coverage, or is otherwise unable to connect to the network.
Note: A green dot indicating cellular coverage is only seen once the Play button
has been selected for a live broadcast.
What if one of the modems fails to connect?
If you receive a ode alfunction error, you can try to reinitialize the ode by
powering the trans itter off using the power button, disconnecting the power source to
the trans itter and waiting three seconds, reconnecting the power source, then restarting.
If the ode still does not connect, the device ay require service. However, you can
continue to broadcast as long as the re aining ode s or Ethernet connections in the
device are functioning.