Dell 5000 Series User manual

Dell Edge Gateway
5000 Series
Service Manual
Regulatory Model: N01G
Regulatory Type: N01G001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright ©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2015 - 11
Rev. A00

Contents
1 Before working inside your computer.............................................................. 6
Before you begin .................................................................................................................................. 6
Safety instructions................................................................................................................................. 6
Recommended tools.............................................................................................................................7
2 After working inside your computer.................................................................8
3 Technical overview...............................................................................................9
System-board components..................................................................................................................9
4 Removing the top cover....................................................................................10
Procedure............................................................................................................................................ 10
5 Replacing the top cover.................................................................................... 12
Procedure............................................................................................................................................ 12
6 Removing the solid-state drive........................................................................ 13
Prerequisites.........................................................................................................................................13
Procedure............................................................................................................................................ 13
7 Replacing the solid-state drive.........................................................................15
Procedure............................................................................................................................................ 15
Post-requisites.....................................................................................................................................15
8 Removing the wireless card..............................................................................16
Prerequisites........................................................................................................................................ 16
Procedure............................................................................................................................................ 16
9 Replacing the wireless card..............................................................................18
Procedure............................................................................................................................................ 18
Post-requisites.....................................................................................................................................18
10 Removing the wireless card............................................................................19
Prerequisites........................................................................................................................................ 19
Procedure............................................................................................................................................ 19
11 Replacing the mobile broadband card..........................................................21
Procedure............................................................................................................................................ 21
Post-requisites.....................................................................................................................................21
3

12 Removing the coin-cell battery..................................................................... 22
Prerequisites........................................................................................................................................ 22
Procedure............................................................................................................................................22
13 Replacing the coin-cell battery..................................................................... 23
Procedure............................................................................................................................................23
Post-requisites.....................................................................................................................................23
14 Removing the base frame............................................................................... 24
Prerequisites........................................................................................................................................24
Procedure............................................................................................................................................24
15 Replacing the base frame................................................................................27
Procedure............................................................................................................................................ 27
Post-requisites.....................................................................................................................................27
16 Removing the DIP switch board....................................................................28
Prerequisites........................................................................................................................................28
Procedure............................................................................................................................................28
17 Replacing the DIP switch board.....................................................................30
Procedure............................................................................................................................................30
Post-requisites.................................................................................................................................... 30
18 Removing the status-light board...................................................................31
Prerequisites.........................................................................................................................................31
Procedure............................................................................................................................................ 31
19 Replacing the status-light board...................................................................33
Procedure............................................................................................................................................33
Post-requisites.....................................................................................................................................33
20 Removing the system board.......................................................................... 34
Prerequisites........................................................................................................................................34
Procedure............................................................................................................................................34
21 Replacing the system board........................................................................... 38
Procedure............................................................................................................................................38
Post-requisites.................................................................................................................................... 38
Entering the Service Tag in the BIOS setup program........................................................................38
22 BIOS setup program.........................................................................................39
4

Overview..............................................................................................................................................39
Entering BIOS setup program.......................................................................................................39
Clearing CMOS Settings......................................................................................................................39
Clearing Forgotten Passwords........................................................................................................... 40
5

1
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the
configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer.
• Windows 10: Click or tap Start → Power → Shut down.
• Windows 8.1: On the Start screen, click or tap the power icon → Shut down.
• Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating
system for shut-down instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all cables such as telephone cables, network cables and so on, from your computer.
5. Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from
your computer.
6. Remove any media card and optical disc from your computer, if applicable.
7. After the computer is unplugged, press and hold the power button for 5 seconds to ground the
system board.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your
personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with
your computer. For more safety best practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting to
the power source.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid
touching pins and contacts.
6

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the
Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could harm
internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable
itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage
before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid
bending any connector pins. When connecting cables, ensure that the ports and connectors are
correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
• Hex screwdriver
7

2
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your
computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, and cables you removed before working on your
computer.
3. Replace any media cards, discs, and any other parts that you removed before working on your
computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8

3
Technical overview
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
System-board components
1. mobile broadband connector (MINI_CARD2) 2. wireless card connector (MINI_CARD1)
3. CMOS reset jumper (CMOS) 4. password reset jumper (PASSWORD)
5. solid-state drive slot (NGf_SSD) 6. Dip Switch board connector (SWITCH_CON)
7. status-light board (LED_CON) 8. coin-cell battery socket (3V LITHIUM
BATTERY)
9

4
Removing the top cover
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Place the system on a clean and flat surface.
2. Loosen the captive screw that secures the top cover to the system base.
1. top cover 2. captive screw
3. system base
3. Lift the top cover off the system base.
10

1. top cover 2. system base
11

5
Replacing the top cover
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Slide the tabs on the top cover into the slots on the system base and snap the top cover into place.
2. Tighten the captive screws that secures the top cover to the system base.
12

6
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep
or on state.
Prerequisites
Remove the top cover.
Procedure
1. Remove the screws that secure the solid-state drive heat shield to the system board.
2. Lift the solid-state drive heat shield of the system board.
13

1. screws (4) 2. solid-state drive heat shield
3. system board
3. Using a plastic scribe, remove the screw that secures the solid-state drive to the computer base.
4. Slide and remove the solid-state drive from the solid-state drive slot.
1. plastic scribe 2. screw
3. solid-state drive slot
14

7
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.
Procedure
1. Slide the solid-state drive into the solid-state drive slot.
2. Replace the screw that secures the solid-state drive to the system base.
3. Place the solid-state drive heat shield on the system board.
4. Replace the screws that secure the solid-state drive heat shield to the system board.
Post-requisites
Replace the top cover.
15

8
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the top cover.
Procedure
1. Remove the screws that secures the wireless-card and bracket to the system board.
2. Remove the bracket of the system board.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card out of the wireless-card slot.
16

1. wireless-card bracket 2. screws (2)
3. antenna cables (2) 4. wireless card
17

9
Replacing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1. Align the notch on the wireless card with the tab on the wireless-card slot.
2. Insert the wireless card into the wireless-card slot.
3. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by
your computer.
Connectors on the wireless card Antenna-cable color
Main (white triangle) white
Auxiliary (black triangle) black
4. Replace the screws that secures the wireless card and bracket to the system board.
Post-requisites
Replace the top cover.
18

10
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with
your computer and follow the steps in Before working inside your computer. After working inside
your computer, follow the instructions in After working inside your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the top cover.
Procedure
1. Remove the screws that secures the mobile broadband card and bracket to the system board.
2. Lift the bracket off the system board.
3. Disconnect the antenna cables from the mobile broadband card.
4. Slide and remove the mobile broadband card out of the mobile broadband card slot.
19

1. mobile broadband card bracket 2. screws (2)
3. antenna cables (2) 4. mobile broadband card
20