Dell XPS 13 User manual

XPS 13
Service Manual
Computer Model: XPS 9360
Regulatory Model: P54G
Regulatory Type: P54G002

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 09
Rev. A01

Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer..............................14
Removing the base cover............................................. 15
Procedure................................................................................................ 15
Replacing the base cover..............................................18
Procedure................................................................................................ 18
Removing the battery...................................................19
Prerequisites............................................................................................ 19
Procedure................................................................................................ 19
Replacing the battery...................................................22
Procedure................................................................................................22
Post-requisites........................................................................................ 22
Removing the solid-state drive.....................................23
Prerequisites............................................................................................23
Procedure................................................................................................23
3

Replacing the solid-state drive.....................................25
Procedure............................................................................................... 25
Post-requisites........................................................................................ 26
Removing the wireless card..........................................27
Prerequisites............................................................................................27
Procedure................................................................................................27
Replacing the wireless card..........................................29
Procedure............................................................................................... 29
Post-requisites........................................................................................ 30
Removing the speakers.................................................31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the speakers................................................ 33
Procedure................................................................................................33
Post-requisites........................................................................................ 33
Removing the coin-cell battery.................................... 34
Prerequisites............................................................................................34
Procedure................................................................................................34
Replacing the coin-cell battery.................................... 36
Procedure............................................................................................... 36
Post-requisites........................................................................................ 36
Removing the heat sink................................................37
Prerequisites............................................................................................37
Procedure................................................................................................37
4

Replacing the heat sink................................................39
Procedure............................................................................................... 39
Post-requisites........................................................................................ 39
Removing the battery-status light cable...................... 40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
Replacing the battery-status light cable.......................42
Procedure................................................................................................42
Post-requisites........................................................................................ 42
Removing the touchpad............................................... 43
Prerequisites............................................................................................43
Procedure................................................................................................43
Replacing the touchpad............................................... 46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 46
Removing the I/O-board cable .................................... 47
Prerequisites............................................................................................47
Procedure................................................................................................47
Replacing the I/O-board cable .................................... 49
Procedure............................................................................................... 49
Post-requisites........................................................................................ 49
Removing the I/O board.............................................. 50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
5

Replacing the I/O board...............................................53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the display assembly....................................54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
Replacing the display assembly....................................60
Procedure............................................................................................... 60
Post-requisites......................................................................................... 61
Removing the display hinge cover................................62
Prerequisites........................................................................................... 62
Procedure............................................................................................... 62
Replacing the display hinge cover................................ 64
Procedure............................................................................................... 64
Post-requisites........................................................................................ 64
Removing the antenna................................................. 65
Prerequisites........................................................................................... 65
Procedure............................................................................................... 65
Replacing the antenna..................................................67
Procedure................................................................................................67
Post-requisites........................................................................................ 67
Removing the system board.........................................68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 68
6

Replacing the system board......................................... 73
Procedure................................................................................................73
Post-requisites.........................................................................................74
Entering the Service Tag in the BIOS setup program...............................74
Removing the power-adapter port............................... 75
Prerequisites............................................................................................75
Procedure................................................................................................75
Replacing the power-adapter port................................77
Procedure................................................................................................77
Post-requisites.........................................................................................77
Removing the fan.........................................................78
Prerequisites............................................................................................78
Procedure................................................................................................78
Replacing the fan..........................................................81
Procedure................................................................................................ 81
Post-requisites......................................................................................... 81
Removing the keyboard............................................... 82
Prerequisites............................................................................................82
Procedure............................................................................................... 83
Replacing the keyboard................................................86
Procedure............................................................................................... 86
Post-requisites........................................................................................ 86
Removing the palm-rest assembly................................87
Prerequisites............................................................................................87
Procedure............................................................................................... 88
7

Replacing the palm-rest assembly............................... 89
Procedure............................................................................................... 89
Post-requisites........................................................................................ 89
Downloading drivers..................................................... 91
Downloading the audio driver...................................................................91
Downloading the graphics driver..............................................................91
Downloading the USB 3.0 driver..............................................................92
Downloading the Wi-Fi driver.................................................................. 92
Downloading the media-card reader driver..............................................92
Downloading the chipset driver............................................................... 93
Downloading the network driver............................................................. 93
System setup...............................................................95
Boot Sequence....................................................................................... 95
Navigation keys.......................................................................................95
BIOS overview........................................................................................ 96
Entering BIOS setup program..................................................................96
System setup options.............................................................................. 97
System and setup password.................................................................. 104
Assigning a system password and setup password.......................... 105
Deleting or changing an existing system and/or setup password.....105
Clearing CMOS settings.................................................................. 106
Clearing forgotten passwords.......................................................... 106
Troubleshooting.......................................................... 107
Flashing the BIOS.................................................................................. 107
Flashing BIOS (USB key)....................................................................... 107
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................108
8

Running the ePSA diagnostics.........................................................108
System diagnostic lights........................................................................ 109
Flea power release..................................................................................110
Wi-Fi power cycle....................................................................................111
Getting help and contacting Dell................................. 112
Self-help resources.................................................................................112
Contacting Dell....................................................................................... 113
9

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
10

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
11

Screw list
The following table provides the list of screws that are used for securing dierent
components.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Antenna Display back-
cover
M2x4 4
Display hinges Display back-
cover
M2.5x6 4
Fingerprint
reader bracket
(optional)
Palm-rest
assembly
M1.6x1.5 1
Keyboard Palm-rest
assembly
M1.6x1.5 30
Touchpad Palm-rest
assembly
M2x2 4
Speakers Palm-rest
assembly
M2x2 4
Power-
adapter port
Palm-rest
assembly
M2x3 1
System board Palm-rest
assembly
M1.6x3 7
I/O board Palm-rest
assembly
M1.6x3 2
Heat sink System board M2x3 4
Hinge
brackets
Palm-rest
assembly
M2.5x4 4
Hard drive
(SSD)
Hard-drive
(SSD) bracket
M2x2 1
12

Component Secured to Screw type Quantity Screw image
Wireless card System board M2x3 1
Display-cable
bracket
System board M2x3 2
Battery Palm-rest
assembly
M2x2 3
Battery Palm-rest
assembly
M1.6x4 1
Base cover Palm-rest
assembly
M2x3, Torx 8
Base cover Palm-rest
assembly
M1.6x6 1
13

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using your ngertips, open the system badge.
2 Remove the screw (M1.6x6) that secures the base cover to the palm-rest
assembly.
15

3 Remove the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
Figure 1. Removing the base cover
1screws (9) 2 system badge
3 base cover
4 Starting from the back of the computer, pry up the base cover using a plastic
scribe.
16

5 Lift the base cover o the palm-rest assembly.
Figure 2. Removing the base cover
1 palm-rest assembly 2 base cover
3 plastic scribe
17

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the base cover with the screw holes on the palm-rest
assembly and snap the base cover into place.
2 Using your ngertips, open the system badge.
3 Replace the screw (M1.6x4) under the system badge that secures the base
cover to the palm-rest assembly.
4 Replace the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
18

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
19

2 Peel o the tape that secures the speaker cable to the battery.
Figure 3. Removing the battery
1battery cable 2 speaker cable
3 tape (6)
3 Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly.
4 Remove the three screws (M2x2) that secure the battery to the palm-rest
assembly.
20