Dell 2407WFP - UltraSharp - 24" LCD Monitor User manual
Dell™2407WFPFlatPanelMonitor
Notes, Notices, and Cautions
Information in this document is subject to change without notice.
©2006DellInc.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks of
DellInc;Microsoft, Windows, and Windows NT areregisteredtrademarksofMicrosoftCorporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in
certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model 2407WFP
April2006Rev. A03
About Your Monitor
Front View
Back View
Side View
Bottom View
Monitor Specifications
Universal Serial Bus (USB) Interface
Card Reader Specifications
Plug and play capability
Caring for Your Monitor
Using Your Adjustable Monitor Stand
Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel and Vertical Extension
RemovingtheStand
Setting Up Your Monitor
Connecting Your Monitor
Using the Front Panel Buttons
Using the OSD
Setting the Optimal Resolution
UsingtheDell™Soundbar(Optional)
Rotating Your Monitor
Changing the Rotation of Your Monitor
Rotating Your Operating System
Solving Problems
Monitor Specific Troubleshooting
Common Problems
Video Problems
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™Soundbar(Optional)Troubleshooting
Card Reader Troubleshooting
Appendix
FCC Identification Information
Safety Instructions
Contacting Dell
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page
About Your Monitor
Dell™2407WFPFlatPanelMonitor
Front View
Back View
Front View
Back View
Side View
Bottom View
Monitor Specifications
Universal Serial Bus(USB) Interface
Card Reader Specifications
Plug and play capability
Caring for Your Monitor
1
Input indicators
2
Input Source Select
3
PIP (Picture In Picture) / PBP (Picture By Picture) Select
4
OSDMenu/Select
5
Down (-)
6
Up (+)
7
Power button (with power light indicator)
Side View
Rightside
1
VESA mounting holes (100mm)
(Behind attached base plate)
Use to mount the monitor.
2
Connectors label
Indicate the positions and types of connectors.
3
Barcode serial number label
Refer to this label if you need to contact Dell for
technical support.
4
Security lock slot
Use a security lock with the slot to help secure your
monitor.
5
Monitor Lock/Release Button
Press to release the stand from the monitor.
6
Regulatory rating label
List the regulatory approvals.
7
Dell Soundbar mounting brackets
Attach the optional Dell Soundbar.
8
Lock down/release button
Push the monitor down, press the button to unlock
the monitor, and then lift the monitor to the desired
height.
9
Cable management hole
Help organize cables by placing them through the
hole.
Left side
Bottom View
Monitor Specifications
1
Card reader: for details please refer to Card Reader Specifications
2
USB downstream ports
1
AC power cord connector
2
DCpowerconnectorforDell™Soundbar
3
DVI connector
4
VGA connector
5
Composite video connector
6
S-Video connector
7
Componentvideoconnectors
8
USB upstream port
9
USB downstream ports
General
Model number
2407WFP
Flat Panel
Screen type
Active matrix -TFT LCD
Screen dimensions
24 inches (24-inch viewable image size)
Preset display area:
Horizontal
518.4 mm (20.4 inches)
Vertical
324.0 mm (12.7 inches)
Pixel pitch
0.270 mm
Viewing angle
+/- 89°(vertical)typ,+/- 89°(horizontal)typ
Luminance output
450 cd/m ²(typ)
Contrast ratio
1000:1 (typ)
Faceplate coating
Antiglare with hard-coating 3H
Backlight
6 CCFLs U-typebacklight
Response Time
6mstypical(GreytoGrey)/16mstypical(BlacktoWhite)
Resolution
Horizontal scan range
30 kHz to 81 kHz (automatic)
Vertical scan range
56Hzto76Hz,exception1920x1200at60Hzonly
Optimal preset resolution
1920 x 1200 at 60 Hz
Highest preset resolution
1920 x 1200 at 60 Hz
Video Supported Modes
Video display capabilities (DVI playback)
480p/576p/720p/1080p (Supports HDCP)
Video display capabilities (Composite playback)
NTSC/PAL
Video display capabilities (S-Video playback)
NTSC/PAL
Video display capabilities (Component playback)
480i/480p/576i/576p/720p/1080i
Preset Display Modes
Dell™guaranteesimagesizeandcenteringforallpresetmodeslistedinthefollowingtable.
Display Mode
Horizontal Frequency
(kHz)
Vertical Frequency (Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
VGA, 720 x 400
31.5
70.1
28.3
-/+
VGA, 640 x 480
31.5
59.9
25.2
-/-
VESA, 640 x 480
37.5
75.0
31.5
-/-
VESA, 800 x 600
37.9
60.3
40.0
+/+
VESA, 800 x 600
46.9
75.0
49.5
+/+
VESA, 1024 x 768
48.4
60.0
65.0
-/-
VESA, 1024 x 768
60.0
75.0
78.8
+/+
VESA, 1152 x 864
67.5
75.0
108.0
+/+
VESA, 1280 x 1024
64.0
60.0
108.0
+/+
VESA, 1280 x 1024
80.0
75.0
135.0
+/+
VESA, 1600 x 1200
75.0
60.0
162.0
+/+
VESA, 1920 x 1200
74.0
60.0
154.0
+/-
Electrical
Video input signals
Analog RGB, 0.7 Volts +/-5%,75ohminputimpedance
Digital DVI-D TMDS, 600mV for each differential line, 50 ohm input impedance
S-video, Y input 1 volt(p-p), C input 0.286 volt(p-p), 75 ohm input impedance
Composite, 1 volt(p-p), 75 ohm input impedance
Component: Y, Pb, Pr are all 0.5~1volt(p-p), 75 ohm input impedance
Synchronization input signals
separate horizontal and vertical,
3.3V CMOS or 5V TTL level, positive or negative sync.
SOG (Sync on green)
AC input voltage / frequency / current
100 to 240 VAC / 50 or 60 Hz +3 Hz / 2.0A (Max.)
Inrush current
120V: 40A (Max.)
240V: 80A (Max.)
Power Management Modes
If you have VESA's DPMS compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in
use. This is referred to as 'Power Save Mode'*. If activity from keyboard, mouse or other input devices is detected by the computer, the monitor will
automatically "wake up". The following table shows the power consumption and signaling of this automatic power saving feature:
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Physical Characteristics
Signal cable type
D-sub: Detachable, Analog, 15pin, shipped attached to the monitor
DVI-D: Detachable, Digital, 24pin, shipped detached from the monitor
S-video:Notincludedwithdisplay
Composite: Not included with display
Component: Not included with display
Dimensions (with stand):
Height (fully extended in portrait mode)
584.7 mm (23.0 inches)
Height (compressed/locked in landscape mode)
387.9 mm (15.3 inches)
Width
559.7 mm (22.0 inches)
Depth
195.0mm(7.7inches)
Weight
Monitor (Stand and Head)
8.3 Kg (18.3 lb)
Monitor Flat panel only (VESA Mode)
6.5 Kg (14.3 lb)
Weight with packaging
11.2 Kg (24.7 lb)
Environmental
Temperature:
Operating
5°to35°C(41°to95°F)
Non-operating
Storage:0°to60°C(32°to140°F)
Shipping: -20°to60°C(-4°to140°F)
Humidity:
Operating
10% to 80% (non-condensing)
Non-operating
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90%(non-condensing)
Altitude:
Operating
3,657.6 m (12,000 ft) max
Non-operating
12,192 m (40,000 ft) max
Thermal dissipation
375.0 BTU/hour (maximum)
195.0 BTU/hour (typical)
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal
operation
Active
Active
Active
Green
110W (maximum)*
57W (normal)**
Active-off mode
Inactive
Inactive
Blanked
Amber
Less than 2 W
Switch off
-
-
-
Off
Less than 1 W (at 230 V)
*WithAudio+USB
**WithoutAudio+USB
This monitor is ENERGY STAR®-compliant as well as TCO '99/ TCO '03 power management compatible.
Pin Assignments
VGA Connector
DVIConnector
Pin Number
15-pin Side of the Connected Signal Cable
1
Video-Red
2
Video-Green
3
Video-Blue
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V/3.3V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
Pin Number
24-pin Side of the Connected Signal Cable
1
TMDS RX2-
2
TMDS RX2+
3
TMDS Ground
4
Floating
5
Floating
6
DDC Clock
7
DDC Data
8
Floating
9
TMDS RX1-
10
TMDS RX1+
11
TMDS Ground
S-video Connector
Composite Video Connector
Component Video Connector
Universal Serial Bus (USB) Interface
12
Floating
13
Floating
14
+5V / +3.3V power
15
Selftest
16
Hot Plug Detect
17
TMDS RX0-
18
TMDS RX0+
19
TMDS Ground
20
Floating
21
Floating
22
TMDS Ground
23
TMDS Clock+
24
TMDS Clock-
Pin Number
5-pin Side of the Connected Signal
Cable (Cable not included)
1
GND
2
GND
3
LUMA
4
CHROMA
5
GND
Pin Number
1-pin Side of the Connected Signal Cable (cable not included)
1
LUMA COMPOSITE CHROMA
Pin Number
3-pin Side of the Connected Signal Cable (Cable not included)
1
Y (Luminance signal)
2
Pb (Color differential signal)
3
Pr (Color differential signal)
USB Upstream Connector
USB Downstream Connector
USB Ports
l1 upstream - rear
l4 downstream - 2 on rear; 2 on left side
Card Reader Specifications
Overview
lThe Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.
lThe Flash Memory Card Reader is automatically recognized by Windows®2000 and XP.
lOnce installed and recognized, each separate memory card (slot) appears as a separate drive/drive letter.
lAll standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.
This monitor supports High-Speed Certified USB 2.0 interface.
Data Rate
PowerConsumption
High speed
480 Mbps
2.5W(Max.,eachport)
Full speed
12 Mbps
2.5W(Max.,eachport)
Low speed
1.5 Mbps
2.5W(Max.,eachport)
Pin Number
4-pin Side of the connector
1
DMU
2
VCC
3
DPU
4
GND
Pin Number
4-Pin Side of the Signal Cable
1
VCC
2
DMD
3
DPD
4
GND
NOTE:
USB2.0capabilityrequires2.0capablecomputer
NOTE: The monitor's USB interface works only when the monitor is on or in power save mode, If you switch the monitor off and then on,
attached peripherals may take a few seconds to resume normal functionality.
Features
The Flash Memory Card Reader has the following features:
lSupports Windows 2000 and XP operating systems
lNo Windows 9X support from Dell
lMass Storage Class device (No drivers are required under Windows 2000 and XP)
lUSB-IF certification
lSupports various memory card media
Maximum Card Capacity Supported by the 2407WFP card reader
General
Performance
Slot Number
Flash memory cards type
1
Compact Flash type I/II Card (CF I/II) / CF form factor ATA hard drives to USB 2.0 bus
2
Smart Media Card (SMC)
Memory Stick Card (MS) / High Speed Memory Stick (HSMS) / Memory Stick Pro Card (MS PRO) / Memory Stick Duo (with Adapter)
Secure Digital Card (SD)/Mini Secure Digital (with Adapter)/ TransFlash Card (with Adapter)
MultiMedia Card (MMC) / Reduced Size MultiMedia Card (with Adapter)
Card type
Support Specification
Memory Card
Spec Version
Max. Capacity
CF
Compact Flash Specification
2.0
128GB
MS
Memory Stick Standard Format Specification
1.40-00
128MB
MSPRO
Memory Stick Pro Standard Format Specifications
1.01-01
32GB
MSDuo
Memory Stick Duo Standard Format Specifications
1.10-00
128MB/32GB
SM
SmartMedia™ElectricalSpecification
1.40
256MB
SmartMedia™Physical Format Specifications
1.40
SmartMedia™Logical Format Specifications
1.30
SD
SD Memory Card Specifications
1.1
4GB
MMC
MultiMedia Card System Specification
3.31
4GB
NOTE: SD includes MiniSD
NOTE: MMC includes RS-MMC
Connection type
USB 2.0 High Speed Device (USB Full Speed Device compatible)
Supported OS
Windows 2000 and XP
Transfer Speed
Read: 480 Mb/s (max.)
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user
can select different settings, but in most cases monitor installation is automatic.
Caring for Your Monitor
lTo clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
lUse a lightly-dampened,warmclothtocleantheplastics.Avoidusingdetergentofanykindassomedetergentsleaveamilkyfilmontheplastics.
lIf you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
lHandleyourmonitorwithcareasdarker-colored plastics may scratch and show white scuff marks more than lighter-coloredmonitor.
lTo help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Back to Contents Page
Write: 480 Mb/s (max.)
CAUTION: Read and follow the safety instructionsbeforecleaningthemonitor.
CAUTION: Beforecleaningthemonitor,unplugthemonitorpowercablefromtheelectricaloutlet.
Back to Contents Page
Appendix
Dell™2407WFPFlatPanelMonitor
FCC Identification Information
Safety Instructions
Contacting Dell
Your Monitor Setup Guide
Product Information Guide
FCC Identification Information
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may
cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part
15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
lReorient the receiving antenna.
lRelocate the system with respect to the receiver.
lMove the system away from the receiver.
lPlug the system into a different outlet so that the system and the receiver are on different branch circuits.
Ifnecessary,consultarepresentativeofDell™Inc.oranexperiencedradio/televisiontechnicianforadditionalsuggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
lProductname:Dell™2407WFP
lModelnumber:Dell™2407WFPb
lCompany name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
CAUTION: Safety Instructions
Read and follow these instructions when connecting and using your computer monitor:
lTohelpavoiddamagingyourcomputer,besurethatthevoltageselectionswitchonthepowersupplyforthecomputerissettomatchthealternatingcurrent
NOTICE: TheFCCregulationsprovidethatchangesormodificationsnotexpresslyapprovedbyDell™Inc.couldvoidyourauthoritytooperatethis
equipment.
NOTE: For Further regulatory information, see your Product Information Guide.
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
(AC) power available at your location:
¡115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60
hertz (Hz)), and Taiwan.
¡230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
lAlways be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to
the ranges defined in the "Electrical Specifications" section in the User's Guide.
lDo not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
lAvoid moving the monitor between locations with large temperature differences.
lDo not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.
lDo not store or use the monitor in locations exposed to high humidity or dusty environment.
lDo not allow water or other liquids to spill on or into the monitor.
lKeep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
lNever insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
lTo avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
lNever use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the cables are not located where
they can be stepped on or tripped over.
lBe sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
lOpenings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor
on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or
an enclosed space, be sure to provide adequate ventilation and air flow.
lPlace your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
lDo not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an
authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
lPlace the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
lLocate your monitor near an easily accessible electric outlet.
lIf your monitor does not operate normally -in particular, if there are any unusual sounds or smells coming from it -unplug it immediately and contact an
authorized dealer or service center.
lDo not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service
personnel.
lHigh temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
lUnplug the monitor when it is going to be left unused for an extended period of time.
lUnplug your monitor from the electric outlet before any service is performed.
lLAMP(S) INSIDE THIS PRODUCT CONTAIN(S) MERCURY AND MUST BE RECYCLED OR DISPOSED OFF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS. FOR
MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT WWW.EIAE.ORG.
Contacting Dell
To contact Dell electronically, you can access the following websites:
lwww.dell.com
lsupport.dell.com (technical support)
For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining
which codes to use, contact a local or an international operator.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to DellTMXPS™computersisavailableataseparatetelephonenumberlistedforparticipating
countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed
and your call will be routed appropriately.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City)
International Access Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-
Free Numbers
Anguilla
Website: www.dell.com.ai
E-mail: la-[email protected]
Technical Support
toll-free:800
-
Antigua and Barbuda
Website: www.dell.com.ag
E-mail: la-[email protected]
Technical Support
1-800
-
Aomen
TechnicalSupport(Dell™Dimension™,DellInsprion™,
DellOptiplex™,DellLatitude™,andDellPrecision™)
Technical Support (servers and storage)
Argentina ( Buenos Aires )
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: la-[email protected]
E-mail: [email protected]
E-mail for desktop and portable computers:
E-mail for servers and EMC storage products:
Customer Care
toll-free: 0-800
-
Tech Support
toll-free: 800
-
Tech Support Services
toll-free:0-800
-
Sales
0-810
-
Aruba
Website: www.dell.com.aw
E-mail: la-[email protected]
Technical Support
toll-
free:800
Australia ( Sydney )
International Access Code: 0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com
E-mail:support.ap.dell.com/contactus
General Support
13DELL
Austria
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Support for XPS
0820 240 530 81
Home/Small Business Support for all other Dell
computers
0820240530
Preferred Accounts/Corporate Support
0820240530
Switchboard
082024053000
Bahamas
Website: www.dell.com.bs
E-mail: la-[email protected]
Technical Support
toll-free:1-866
-
Barbados
Website: www.dell.com/bb
E-mail: la-[email protected]
Technical Support
1-800
-
Website: support.euro.dell.com
Belgium ( Brussels )
International Access Code: 00
Country Code: 32
City Code: 2
Technical Support for XPS
024819296
Technical Support for all other Dell computers
024819288
Technical Support Fax
024819295
Customer Care
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
Website: www.dell.com/bm
E-mail: la-[email protected]
Technical Support
toll-free 1-877-
890
Bolivia
Website: www.dell.com/bo
E-mail: la-[email protected]
General Support
toll-
free:800
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
E-mail: BRmailto:la-[email protected]
Customer Support and Tech Support
0800903355
Technical Support Fax
51
2104
Customer Care Fax
5121045480
Sales
08007223498
British Virgin Islands
General Support
toll-free:1-866
-
Brunei
Country Code: 673
Technical Support ( Penang , Malaysia )
6046334966
Customer Care ( Penang , Malaysia )
Transaction Sales ( Penang , Malaysia )
6046334955
Canada ( North York , Ontario )
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty)
toll-free:1-800
-
Customer Service (Home Sales/Small Business)
toll-free:1-800
-
Customer Service (med./large business, government)
toll-free:1-800
-
Customer Service (printer, projectors, televisions,
handhelds, digital jukebox, and wireless)
toll-free:1-800
-
Hardware Warranty Support (Home Sales/Small
Business)
toll-free:1-800
-
Hardware Warranty Support (med./large bus.,
government)
toll-free:1-800
-
Hardware Warrantu Support (printers,projectors,
televisions, handhelds,digital jukebox, and wireless)
1-877
-
Sales (Home Sales/Small Business)
toll-free:1-800
-
Sales (med./large bus., government)
toll-free:1-800
-
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
E-mail: la-[email protected]
Technical Support
1-877-261-0242
Chile ( Santiago )
Country Code: 56
City Code: 2
Website: www.dell.com/cl
E-mail: la-[email protected]
Sales and Customer Support
toll-free:1230
-
Technical Support (CTC)
toll-
free:800730222
Technical Support (ENTEL)
toll-free:1230
-
China ( Xiamen )
Technical Support website: support.dell.com.cn
Technical Support Fax
5928181350
Technical Support (Dimension and Inspiron)
toll-
free:8008582969
Technical Support (OptiPlex™,Latitude™,andDell
Precision™)
toll-
free:8008580950
Technical Support (servers and storage)
toll-
free:8008580960
Technical Support (projectors, PDAs, switches, routers,
and so on)
toll-
free:8008582920
Technical Support (printers)
toll-
free: 800 858 2311
Customer Care
toll-
free:8008582060
Country Code: 86
City Code: 592
Customer Care Fax
5928181308
Home and Small Business
toll-
free:8008582222
Preferred Accounts Division
toll-
free:8008582557
Large Corporate Accounts GCP
toll-
free:8008582055
Large Corporate Accounts Key Accounts
toll-
free:8008582628
Large Corporate Accounts North
toll-
free:8008582999
Large Corporate Accounts North Government and
Education
toll-
free:8008582955
Large Corporate Accounts East
toll-
free:8008582020
Large Corporate Accounts East Government and
Education
toll-
free:8008582669
Large Corporate Accounts Queue Team
toll-
free:8008582572
Large Corporate Accounts South
toll-
free:8008582355
Large Corporate Accounts West
toll-
free:8008582811
Large Corporate Accounts Spare Parts
toll-
free:8008582621
Colombia
Website: www.dell.com/cl
E-mail: la-[email protected]
Technical Support
1-800-
915
Costa Rica
Website: www.dell.com/cr
E-mail: la-[email protected]
Technical Support
toll free: 800
-
Czech Republic ( Prague )
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
225372727
Customer Care
225372707
Fax
225372714
Technical Fax
225372728
Switchboard
225372711
Denmark ( Copenhagen )
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS
7010 0074
Technical Support for all other Dell computers
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Switchboard Fax (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Switchboard Fax (Home/Small Business)
32875001
Dominica
Website: www.dell.com/dm
E-mail: la-[email protected]
General Support
toll-free:1-866
-
Dominican Republic
Website: www.dell.com/do
E-mail: la-[email protected]
Technical Support
toll free: 1-888-
156
toll free: 1-888
-
Ecuador
Website: www.dell.com/ec
E-mail: la-[email protected]
General Support (calling from Quito)
toll-free:999-119 - 877
-
General Support (calling from Guayaquil)
toll-free:1800-999-119 -877
-
Website: www.dell.com/ec
El Salvador
E-mail: la-[email protected]
Technical Support (Telephonica)
toll free:
Finland ( Helsinki )
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
0207 533 555
Customer Care
0207 533 538
Switchboard
0207 533 533
Sales under 500 employees
0207 533 540
Fax
0207 533 530
Sales over 500 employees
0207 533 533
Fax
0207 533 530
France ( Paris ) ( Montpellier )
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS
0825387129
Technical Support for all other Dell computers
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France )
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France )
0499754001
Corporate
Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
City Code: 69
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS
069 9792 7222
Technical Support for all other Dell computers
069 9792
Home/Small Business Customer Care
0180
-
Global Segment Customer Care
069 9792
Preferred Accounts Customer Care
069 9792
Large Accounts Customer Care
069 9792
Public Accounts Customer Care
069 9792
Switchboard
069 9792
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
Technical Support
00800-
44 14 95 18
Gold Service Technical Support
00800-
44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
E-mail: la-[email protected]
General Support
toll-free:1-866
-
Guatemala
E-mail: la-[email protected]
General Support
1-800
-
Guyana
E-mail: la-[email protected]
General Support
toll-free:1-877
-
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: HK_support@Ddell.com
Technical Support (Dimension and Inspiron)
00852-
29693188
Technical Support (OptiPlex, Latitude, and Dell Precision)
00852-
29693191
Technical Support (servers and storage)
00852-
2969 3196
Technical Support (projectors, PDAs, switches, routers,
and so on)
00852-
3416 0906
Customer Care
00852-
34160910
Large Corporate Accounts
00852-
34160907
Global Customer Programs
00852-
34160908
Medium Business Division
00852-
34160912
Home and Small Business Division
00852-
29693105
India
Technical Support
1600338045and1600448046
Sales (Large Corporate Accounts)
1600338044
Sales (Home and Small Business)
1600338046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Sales
Ireland Sales
01 204 4444
Dell Outlet
1850 200 778
Online Ordering HelpDesk
1850 200 778
Customer Care
Home User Customer Care
01 204 4014
Small Business Customer Care
012044014
Corporate Customer Care
1850 200 982
Technical Support
TechnicalSupportforXPS
1850200722
Technical Support for all other Dell computers
1850543543
General
Fax/Sales Fax
012040103
Switchboard
012044444
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care (dail within U.K. only)
0870 907 4499
U.K. Sales (dial within U.K. only)
0870 907 4000
Italy ( Milan )
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
Home and Small Business
Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate
Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
E-mail: la-[email protected]
Technical Support (dial from within Jamaica only)
toll free: 1-800-
326
toll free: 1-800
-
Japan ( Kawasaki )
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-
free: 0120
Technical Support outside of Japan (servers)
81-44
-
Technical Support (Dimension and Inspiron)
toll-
free: 0120
Technical Support outside of Japan (Dimension and
Inspiron)
81-44
-
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-
free:0120
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44
-
Technical Support (PDAs, projectors, printers, routers)
toll-
free: 0120
Technical Support outside of Japan (PDAs, projectors,
printers, routers)
81-44
-
Faxbox Service
044
-
24-Hour Automated Order Status Service
044
-
Customer Care
044
-
Business Sales Division (up to 400 employees)
044
-
Preferred Accounts Division Sales (over 400 employees)
044
-
Public Sales (government agencies, educational
institutions, and medical institutions)
044
-
Global Segment Japan
044
-
Individual User
044
-
Switchboard
044
-
Korea ( Seoul )
International Access Code: 001
Country Code: 82
City Code: 2
E-mail: [email protected]
Support
toll-free:080
-
Support (Dimension, PDA, Electronics and Accessories)
toll-free:080
-
Sales
toll-free:080
-
Fax
2194
Switchboard
2194
Customer Technical Support ( Austin , Texas , U.S.A. )
512728
Customer Service ( Austin , Texas , U.S.A. )
512728
Latin America
Fax (Technical Support and Customer Service) ( Austin ,
Texas , U.S.A. )
512728
Sales ( Austin , Texas , U.S.A. )
512728
SalesFax ( Austin , Texas , U.S.A. )
512728-4600
or512728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
Support
342
Home/Small Business Sales
+32 (0)2 713 15 96
Corporate Sales
26 25 77 81
Customer Care
+32 (0)2 481 91 19
Fax
26 25 77 82
Macao
Country Code: 853
Technical Support
toll-
free:0800105
Customer Service ( Xiamen , China )
34 160 910
Transaction Sales ( Xiamen , China )
29 693 115
Malaysia (Penang )
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-
free:1800880193
Technical Support (Dimension, Inspiron, and Electronics
and Accessories)
toll-
free: 1 800 881 306
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-
free:1800881386
Customer C are
toll-
free: 1 800 881 306 (option 6)
Transaction Sales
toll-
free:1800888202
Corporate Sales
toll-
free:1800888213
Mexico
International Access Code: 00
Country Code: 52
E-mail: la-[email protected]
Technical Support (TelMex)
toll-free: 1-866
-
Sales
50
or 01-800
-
Customer Service
001-877
-
or 001-877
-
Main
50
or 01-800
-
Montserrat
E-mail: la-[email protected]
General Support
toll-free:1-866
-
Netherlands Antilles
E-mail: la-[email protected]
General Support
001-800
-
Netherlands ( Amsterdam )
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support for Inspiron XPS computers only
0206744594
Technical Support for all other Dell computers
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code: 00
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
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