Dell Axim 500GB Portable External Hard Drive USB... User manual

Dell External Hard Drive
User’s Guide
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
© 2012 Dell Inc. All rights reserved.
Trademarks used in this text: Dell™, the Dell logo, Dell Boomi™, Dell Precision™ , OptiPlex™,
Latitude™, PowerEdge™, PowerVault™, PowerConnect™, OpenManage™, EqualLogic™,
Compellent™, KACE™, FlexAddress™, Force10™ and Vostro™ are trademarks of Dell Inc. Intel®,
Pentium®, Xeon®, Core®and Celeron®are registered trademarks of Intel Corporation in the U.S. and
other countries. AMD®is a registered trademark and AMD Opteron™, AMD Phenom™ and AMD
Sempron™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, Windows
Server®, Internet Explorer®, MS-DOS®, Windows Vista®and Active Directory®are either trademarks
or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red
Hat®and Red Hat®Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States
and/or other countries. Novell®and SUSE®are registered trademarks of Novell Inc. in the United
States and other countries. Oracle®is a registered trademark of Oracle Corporation and/or its affiliates.
Citrix®, Xen®, XenServer®and XenMotion®are either registered trademarks or trademarks of Citrix
Systems, Inc. in the United States and/or other countries. VMware®, Virtual SMP®, vMotion®,
vCenter®and vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States
or other countries. IBM®is a registered trademark of International Business Machines Corporation.
2012 - 09 Rev. A01
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Contents 3
Contents
1 Safety Precautions . . . . . . . . . . . . . . . . . . 5
2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7
Package Contents . . . . . . . . . . . . . . . . . . . . . 7
System Requirements . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . 7
Physical View . . . . . . . . . . . . . . . . . . . . . . . 8
3 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Drive . . . . . . . . . . . . . . . . . . . . 9
Disconnecting the Drive . . . . . . . . . . . . . . . . . 10
4 Troubleshooting. . . . . . . . . . . . . . . . . . . . 11
Hard Drive LED States and Description . . . . . . . . . 13
5 Contacting Dell . . . . . . . . . . . . . . . . . . . . 15
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4Contents
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Setup Precautions 5
Safety Precautions
Use the following safety guidelines to help protect your external hard drive from
potential damage and to help ensure your personal safety.
WARNING: Do not drop or jolt the drive.
WARNING: Do not disconnect or move the drive during drive activity.
WARNING: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting as authorized in your product documentation,
or as directed by the online or telephone service and support team.
CAUTION: Damage due to servicing that is not authorized by Dell is not covered
by your warranty.
CAUTION: To prevent data loss, save and close all open files and exit all open
programs before you turn off your computer.
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6Setup Precautions
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Introduction 7
Introduction
The Dell portable external hard drive is an affordable storage solution that
provides a total solution for all your backup, data migration, and data-sharing
needs.
This user manual provides step-by-step installation instructions and other
important information regarding your product.
Package Contents
• Dell portable external hard drive — 500 GB /1 TB
• Dell USB 3.0 interface adapter
• 18-inch USB 3.0 cable
•QuickStartGuide
• China Warranty Card
• Safety, Environment, and Regulatory Information Tech Sheet
• Terms and Conditions Sheet
System Requirements
•Windows8
•Windows7
•WindowsVista
•WindowsXP
Specifications
Hard Drive Specifications
Item Specification
Drive Type 12.5-inch external USB hard drive
Connector option UBS 3.0
Capacity 500 GB /1 TB
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8Introduction
Physical View
Software included none
1 Hard-drive activity LED 2 Hard-drive cable connector
Item Specification
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Setup 9
Setup
Installing the Drive
1 Connect the Dell USB 3.0 interface adapter to the external hard drive.
2 Connect the external hard drive to any available USB 3.0 port on your
computer. The drive is also compatible with USB 2.0 ports on your
computer.
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10 Setup
3 After the drive is connected, the drive will appear as a drive letter in
(My) Computer (i.e.: Drive E:, F:, or some other letter) within
approximately 30 seconds of connecting and turning on the drive.
NOTE: The white LED on the interface adapter lights up when you connect
the drive to the computer.
4 Click Open Folder to View Files Using Windows Explorer to open the
drive letter, or click on the drive letter in
Computer.
You can now begin copying files to the external hard drive by manually using the
copy and paste options or alternatively by dragging and dropping files into the
external hard drive.
Disconnecting the Drive
CAUTION: You must close all open windows on the external hard drive in order to
disconnect it. To prevent data loss, close all computer applications prior to
disconnecting the external hard drive.
1 Click the S afely Remove Hardware icon in the system tray, near the clock.
NOTE: The Safely Remove Hardware icon looks like a USB connector with a
green check mark on it .
2 A pop-up menu will appear listing the devices that can be removed from
the computer.
3 Click the external hard drive on the pop-up menu.
4 When you see a pop-up message saying that it's safe to remove the
hardware, you can unplug the device.
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Troubleshooting 11
Troubleshooting
This section is designed to walk you through troubleshooting steps in order to
identify solutions to commonly experienced issues with USB-connected
external drives.
Issues and Solutions
Steps Symptom Solution
1 Drive is not recognized by
the system.
a
Check the USB connection.
Disconnect and re-connect to a
different USB port.
b Check the connection between the
USB 3.0 adapter and the drive. The
hard drive LED should turn on if
the hard drive is receiving adequate
power.
c Check the USB 3.0 data cable, or try
using an alternate cable.
2 Slow data transfer rate Ensure that the drive is connected to a USB 3.0
port. Refer to the user guide of your computer
manufacturer to determine the location of the
USB 3.0 ports on your computer.
3 AutoPlay not popping up a
Check the AutoPlay settings in
Windows.
b Open AutoPlay by clicking the Start
button, and then clicking
Control
Panel
. In the search box, type
autoplay, and then click
AutoPlay in
the options.
c To turn AutoPlay on, select the Use
AutoPlay for all media and devices
checkbox.
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12 Troubleshooting
NOTE: Please ensure that your computer is up to date with the latest drivers and
BIOS version prior to attempting steps 4 and 5. The latest drivers and BIOS version
can be downloaded from the manufacturer's website. For Dell computers, visit
www.support.dell.com.
NOTE: If the solutions listed for steps 4 and 5 above do not resolve the issue, try
connecting the external hard drive to a USB 2.0/eSATA port on the computer. Please
refer to the user guide of your computer's manufacturer to determine the location of
the USB 2.0/eSATA ports on your computer.
NOTE: The keystrokes used to invoke the BIOS (system setup) on your computer will
vary depending upon the computer manufacturer. Please refer to the
manufacturer's user guide or website for this information. For Dell computers,
pressing the <F2> key during computer startup will launch the BIOS menu and the
<F12> key will invoke the computer boot menu.
4 Hard drive not detected in
BIOS (system setup)
• Press the <CTRL> + <ALT> +
<DELETE> keys together when on the
BIOS screen. This will restart your
computer and the external hard drive
should now be listed under the bootable
device list.
• Restart the computer after logging on to
Windows and then access the BIOS
screen to check if the external hard drive
is listed under the bootable device list.
5 Unable to boot to the
operating system from the
external hard drive.
Restart the computer after logging on to
Windows and then access the BIOS screen to
check if the external hard drive is listed as the first
boot device.
Steps Symptom Solution
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Troubleshooting 13
Hard Drive LED States and Description
LED States
Hard drive activity state Hard drive LED status
OFF Hard drive is turned OFF
Hard drive idle LED glowing at maximum brightness
Hard drive reading/writing data LED blinking slowly (every 3 seconds)
Hard drive on standby LED glowing, but with reduced
brightness
Hard drive on hibernate LED is OFF
Hard drive busy LED blinking rapidly
Only the hard drive adapter is connected LED glowing, but with reduced
brightness
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14 Troubleshooting
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Contacting Dell 15
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer
service issues.
1 Visit support.dell.com.
2 Select your support category.
3 If you are not a U.S. customer, select your country code at the bottom of
the page, or select All to see more choices.
4 Select the appropriate service or support link based on your need.
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16 Contacting Dell
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