Develop ineo 4000P User manual

User's Guide
ineo
4000P/4700P

User's Guide
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Contents
1—Safety information.................................................................................................................................. 10
2—Learning about the printer ..................................................................................................................... 14
Finding information about the printer ...................................................................................................... 14
Selecting a location for the printer .......................................................................................................... 15
3—Additional printer setup.......................................................................................................................... 17
Installing internal options ........................................................................................................................ 17
Available internal options ................................................................................................................... 17
Accessing the controller board ........................................................................................................... 17
Installing an optional card................................................................................................................... 18
Installing a memory card .................................................................................................................... 20
Installing hardware options ..................................................................................................................... 22
Installing optional trays ....................................................................................................................... 22
Setting up the printer software................................................................................................................ 24
Installing the printer driver .................................................................................................................. 24
Networking .............................................................................................................................................. 25
Preparing to set up the printer on an Ethernet network ..................................................................... 25
Installing the printer on an Ethernet network...................................................................................... 25
Preparing to set up the printer on a wireless network ........................................................................ 28
Connecting the printer to a wireless network using the Wi-Fi Protected Setup ................................. 29
Connecting the printer to a wireless network using the Embedded Web Server ............................... 30
Verifying printer setup ........................................................................................................................ 30
4—Using ineo 4000P/4700P....................................................................................................................... 31
Learning about the printer....................................................................................................................... 31
Printer configurations.......................................................................................................................... 31
Using the printer control panel ........................................................................................................... 32
Understanding the colors of the indicator and Sleep button lights..................................................... 34
Attaching cables ................................................................................................................................. 34
Accessing the controller board ........................................................................................................... 35

User's Guide
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Loading paper and specialty media........................................................................................................ 37
Setting the paper size and type.......................................................................................................... 37
Configuring Universal paper settings ................................................................................................. 37
Using the standard bin and paper stop .............................................................................................. 37
ineo 4000P Loading trays................................................................................................................... 38
ineo 4700P Loading trays................................................................................................................... 42
Loading the multipurpose feeder........................................................................................................ 47
Linking and unlinking trays ................................................................................................................. 50
Printing.................................................................................................................................................... 52
Printing a document............................................................................................................................ 52
Printing from a flash drive (For ineo 4700P only)............................................................................... 53
Printing confidential and other held jobs ............................................................................................ 55
Printing information pages.................................................................................................................. 57
Canceling a print job........................................................................................................................... 58
Managing the printer............................................................................................................................... 59
Finding advanced networking and administrator information............................................................. 59
Checking the virtual display................................................................................................................ 59
Configuring supply notifications from the Embedded Web Server..................................................... 59
Modifying confidential print settings ................................................................................................... 60
Copying printer settings to other printers ........................................................................................... 61
Creating a printer control panel PIN ................................................................................................... 61
Printing a menu settings page............................................................................................................ 62
Printing a network setup page............................................................................................................ 62
Checking the status of parts and supplies ......................................................................................... 62
Saving energy..................................................................................................................................... 63
Restoring factory default settings ....................................................................................................... 67
Securing the printer ............................................................................................................................ 68
5—Paper and specialty media guide .......................................................................................................... 70
Using specialty media ............................................................................................................................. 70
Tips on using card stock..................................................................................................................... 70

User's Guide
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Tips on using envelopes..................................................................................................................... 70
Tips on using labels............................................................................................................................ 71
Tips on using letterhead ..................................................................................................................... 71
Tips on using transparencies ............................................................................................................. 72
Paper guidelines ..................................................................................................................................... 72
Paper characteristics .......................................................................................................................... 72
Unacceptable paper ........................................................................................................................... 73
Selecting paper................................................................................................................................... 74
Selecting preprinted forms and letterhead ......................................................................................... 74
Storing paper ...................................................................................................................................... 75
Supported paper sizes, types, and weights............................................................................................ 75
Supported paper sizes ....................................................................................................................... 75
Supported paper types and weights................................................................................................... 77
6—Understanding the printer menus .......................................................................................................... 79
Menus list................................................................................................................................................ 79
Paper menu ............................................................................................................................................ 80
Default Source menu.......................................................................................................................... 80
Paper Size/Type menu ....................................................................................................................... 81
Configure MP menu............................................................................................................................ 84
Substitute Size menu ......................................................................................................................... 84
Paper Texture menu........................................................................................................................... 85
Paper Weight menu............................................................................................................................ 87
Paper Loading menu .......................................................................................................................... 89
Custom Types menu .......................................................................................................................... 90
Universal Setup menu ........................................................................................................................ 91
Reports menu ......................................................................................................................................... 92
Reports menu ..................................................................................................................................... 92
Network/Ports menu ............................................................................................................................... 93
Active NIC menu................................................................................................................................. 93
Standard Network menus................................................................................................................... 93

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Reports menu ..................................................................................................................................... 94
Network Card menu............................................................................................................................ 95
TCP/IP menu ...................................................................................................................................... 95
IPv6 menu .......................................................................................................................................... 97
Wireless menu.................................................................................................................................... 98
AppleTalk menu.................................................................................................................................. 99
Standard USB menu......................................................................................................................... 100
SMTP Setup menu ........................................................................................................................... 101
Security menu ....................................................................................................................................... 103
Confidential Print menu .................................................................................................................... 103
Security Audit Log menu .................................................................................................................. 104
Set Date and Time menu ................................................................................................................. 105
Settings menu ....................................................................................................................................... 106
General Settings............................................................................................................................... 106
Flash Drive (For ineo 4700P only).................................................................................................... 112
Print Settings .................................................................................................................................... 114
7—Saving the environment....................................................................................................................... 130
Saving paper and toner ........................................................................................................................ 130
Using recycled paper........................................................................................................................ 130
Conserving supplies ......................................................................................................................... 130
8—Maintaining the printer ......................................................................................................................... 131
Cleaning the printer .............................................................................................................................. 131
Cleaning the printer .......................................................................................................................... 131
Ordering parts and supplies.................................................................................................................. 131
Using genuine Printer Manufacturer parts and supplies .................................................................. 131
Ordering toner cartridges ................................................................................................................. 132
Ordering an imaging unit .................................................................................................................. 132
Estimated number of remaining pages ................................................................................................. 133
Storing supplies .................................................................................................................................... 133
Replacing supplies................................................................................................................................ 134

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Replacing the toner cartridge ........................................................................................................... 134
Replacing the imaging unit ............................................................................................................... 135
Moving the printer ................................................................................................................................. 138
Before moving the printer ................................................................................................................. 138
Moving the printer to another location .............................................................................................. 138
Shipping the printer .......................................................................................................................... 139
9—Clearing jams....................................................................................................................................... 140
Avoiding jams........................................................................................................................................ 140
Understanding jam messages and locations........................................................................................ 142
[x]-page jam, open front door. [20y.xx] ................................................................................................. 143
[x]-page jam, open rear door. [20y.xx].................................................................................................. 146
[x]-page jam, clear standard bin. [20y.xx]............................................................................................. 147
[x]-page jam, remove tray 1 to clear duplex. [23y.xx] ........................................................................... 148
[x]-page jam, open tray [x]. [24y.xx]...................................................................................................... 149
[x]-page jam, clear manual feeder. [25y.xx].......................................................................................... 150
10—Troubleshooting................................................................................................................................. 152
Understanding the printer messages.................................................................................................... 152
Cartridge, imaging unit mismatch [41.xy] ......................................................................................... 152
Cartridge low [88.xy]......................................................................................................................... 152
Cartridge nearly low [88.xy].............................................................................................................. 152
Cartridge very low, [x] estimated pages remain [88.xy] ................................................................... 152
Change [paper source] to [custom type name] load [orientation] .................................................... 152
Change [paper source] to [custom string] load [paper orientation] .................................................. 153
Change [paper source] to [paper size] load [orientation] ................................................................. 153
Change [paper source] to [paper type] [paper size] load [orientation] ............................................. 153
Close front door ................................................................................................................................ 153
Complex page, some data may not have printed [39]...................................................................... 153
Configuration change, some held jobs were not restored [57]......................................................... 154
Defective flash detected [51] ............................................................................................................ 154
Error reading USB drive. Remove USB. .......................................................................................... 154

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Error reading USB hub. Remove hub............................................................................................... 154
Imaging unit low [84.xy].................................................................................................................... 154
Imaging unit nearly low [84.xy] ......................................................................................................... 154
Imaging unit very low, [x] estimated pages remain [84.xy]............................................................... 154
Incorrect paper size, open [paper source] [34]................................................................................. 155
Insert Tray [x].................................................................................................................................... 155
Insufficient memory to support Resource Save feature [35] ............................................................ 155
Insufficient memory to collate job [37] .............................................................................................. 155
Insufficient memory for Flash Memory Defragment operation [37] .................................................. 155
Insufficient memory, some Held Jobs were deleted [37].................................................................. 156
Insufficient memory, some held jobs will not be restored [37] ......................................................... 156
Load [paper source] with [custom string] [paper orientation] ........................................................... 156
Load [paper source] with [custom type name] [paper orientation] ................................................... 156
Load [paper source] with [paper size] [paper orientation] ................................................................ 157
Load [paper source] with [paper type] [paper size] [paper orientation] ............................................ 157
Load manual feeder with [custom type name] [paper orientation] ................................................... 157
Load manual feeder with [custom string] [paper orientation] ........................................................... 157
Load manual feeder with [paper size] [paper orientation] ................................................................ 158
Load manual feeder with [paper type] [paper size] [paper orientation] ............................................ 158
Maintenance kit low [80.xy] .............................................................................................................. 158
Maintenance kit nearly low [80.xy] ................................................................................................... 158
Maintenance kit very low, [x] estimated pages remain [80.xy]......................................................... 158
Memory full [38] ................................................................................................................................ 159
Network [x] software error [54] ......................................................................................................... 159
Non-Printer Manufacturer [supply type], see User’s Guide [33.xy] .................................................. 159
Not enough free space in flash memory for resources [52] ............................................................. 160
Printer had to restart. Last job may be incomplete........................................................................... 160
Reinstall missing or unresponsive cartridge [31.xy] ......................................................................... 160
Reinstall missing or unresponsive imaging unit [31.xy].................................................................... 160
Remove paper from standard output bin.......................................................................................... 160

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Replace cartridge, 0 estimated pages remain [88.xy] ...................................................................... 161
Replace cartridge, printer region mismatch [42.xy].......................................................................... 161
Replace imaging unit, 0 estimated pages remain [84.xy]................................................................. 161
Replace maintenance kit, 0 estimated pages remain [80.xy]........................................................... 161
Replace unsupported cartridge [32.xy] ............................................................................................ 161
Replace unsupported imaging unit [32.xy] ....................................................................................... 162
Serial option [x] error [54] ................................................................................................................. 162
SMTP server not set up. Contact system administrator................................................................... 162
Standard network software error [54] ............................................................................................... 162
Standard USB port disabled [56]...................................................................................................... 162
Too many flash options installed [58] ............................................................................................... 163
Too many trays attached [58]........................................................................................................... 163
Unformatted flash detected [53] ....................................................................................................... 163
Unsupported option in slot [x] [55].................................................................................................... 163
Weblink server not set up. Contact system administrator. ............................................................... 163
Solving printer problems ....................................................................................................................... 164
Basic printer problems...................................................................................................................... 164
Option problems ............................................................................................................................... 167
Paper feed problems ........................................................................................................................ 170
Solving print problems .......................................................................................................................... 172
Printing problems.............................................................................................................................. 172
Print quality problems....................................................................................................................... 182
Embedded Web Server does not open ................................................................................................ 207
Contacting technical support ................................................................................................................ 209
11—Notices............................................................................................................................................... 210
Copyright notice .................................................................................................................................... 210
Trademarks........................................................................................................................................... 210
Software License Agreement................................................................................................................ 211
Noise emission levels ........................................................................................................................... 213
For EU member states only .................................................................................................................. 213

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Product disposal ................................................................................................................................... 213
ENERGY STAR .................................................................................................................................... 214
What is an ENERGY STAR product?............................................................................................... 214
Temperature information ...................................................................................................................... 214
Power consumption .............................................................................................................................. 214
Product power consumption............................................................................................................. 214
Sleep Mode ...................................................................................................................................... 215
Hibernate Mode ................................................................................................................................ 215
Off mode........................................................................................................................................... 216
Total energy usage........................................................................................................................... 216

User's Guide
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1—Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily
accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to
release emissions. You must understand the section in your operating instructions that discusses the
guidelines for selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be
replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge,
disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the
manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid
personal injury or printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer before moving it.
•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the
latch on the right side of the tray toward the front of the tray until it clicks into place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from
a hot component, allow the surface to cool before touching.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional
hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug
the power cord from the electrical outlet before continuing. If you have any other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and
telephone system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of
specific manufacturer's components. The safety features of some parts may not always be obvious. The
manufacturer is not responsible for the use of other replacement parts.