Digi AnywhereUSB Plus Series User manual

AnywhereUSB® Plus
User Guide

Revision history—90002294
Revision Date Description
A January 2019 Initial release.
B February 2019 Updated CLI information: settime
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Send comments
Documentation feedback: To provide feedback on this document, send your comments to
[e-mail].
Customer support
Digi Technical Support: Digi offers multiple technical support plans and service packages to help our
customers get the most out of their Digi product. For information on Technical Support plans and
pricing, contact us at +1 952.912.3444 or visit us at www.digi.com/support.
AnywhereUSB® Plus User Guide 2

Contents
AnywhereUSB® Plus User Guide
User roles 7
Terminology 8
Get started
Verify product components 9
AnywhereUSB 2 Plus components 10
AnywhereUSB 8 Plus components 11
AnywhereUSB 24 Plus components 14
Install the AnywhereUSB Manager 16
Connect the hardware 18
Verify initial connection 19
Create groups and assign to client IDs
Create groups and assign ports to the group 22
Assign a group to a client ID 23
Connect to a group or USB device in the AnywhereUSBManager
Connect to a group or a USB device in the AnywhereUSB Manager 25
Connect to a group 25
Connect to a USB device 26
Manage the Hubs using the AnywhereUSB Manager
Start the AnywhereUSB Manager 29
Rename AnywhereUSB® Plus Hubs, groups, and USBdevices 29
Assign a local name to a Hub 29
Assign a local name to a group 30
Assign a local name to a USBdevice 30
Disconnect from a group or USB device 30
Disconnect from a group 31
Disconnect from a USB device 31
Configure auto connect 31
Enable auto connect for a group 32
Disable auto connect for a group 32
Manage the list of known Hubs 32
AnywhereUSB® Plus User Guide 3

AnywhereUSB® Plus User Guide 4
Add a Hub to the known Hub list 33
Remove a Hub from the known Hub list 33
Minimize the AnywhereUSB Manager when launched 33
Autofind Hubs when the AnywhereUSBManager launches 34
Specify search, response, and keepalive intervals for a Hub 34
View latency graph 35
View the AnywhereUSB Manager system messages 35
View AnywhereUSB® Plus license information 35
Restore AnywhereUSBManager default configuration 36
Keep the current client ID 36
Change the client ID 36
Access the online help from the AnywhereUSBManager 36
AnywhereUSB Manager window 36
AnywhereUSB Manager icons and toolbar 37
AnywhereUSBManager menu options 38
AnywhereUSB Manager Hub menu options 38
AnywhereUSBManager group menu options 38
AnywhereUSB Manager USBdevice menu options 39
AnywhereUSBManager Hub Status pane 39
AnywhereUSBManager Group Status pane 40
AnywhereUSBManager Device Status pane 41
Set Hub preferences 42
Exit the AnywhereUSB Manager 43
Administrators: Configure the AnywhereUSB® Plus in the web user
interface
Open the Configuration and Management web user interface 46
Access the online help from the web UI 46
Apply and save changes 46
Configuration and Management web user interface 46
Configure and manage client IDs 47
Configure a client ID 48
Manually add a client ID 49
Remove a client ID 51
Automatically register or reject unknown clients 51
Automatically reject unknown clients 51
Automatically register unknown clients 52
Rename a Hub and the groups in a Hub 52
Rename the Hub 53
Rename a group 53
View Hub system information 53
Configure the IP address on the Hub 54
Automatically obtain an IPaddress for the Hub 54
Manually set an IPaddress for the Hub 54
Ethernet network bonding 55
Change the Hub password 55
View current connections to the Hub 56
Configure network services 56
Configure the findme feature 57
Configure device identity settings 58
Allow the Hub to connect to Remote Manager 58
Backup and restore settings 59
Back up a Hub's configuration 60

AnywhereUSB® Plus User Guide 5
Restore the configuration for a Hub 60
Update the firmware 60
Download the firmware to your computer 60
Update the firmware on the Hub 61
View system logs 61
View system statistics 61
Configure the time on the Hub 62
Configure time server synchronization 62
Set the server time manually 62
Restore factory default settings from the web UI 63
Reboot the Hub 64
View Hub information in Remote Manager
Get started with Remote Manager 65
Update the firmware on the Hub from Remote Manager 65
View identifying information about the Hub on the Home page 66
View Hub summary dashboard 66
View Hub connection history 66
Configure from the command line
Access the command line interface 69
Abbreviating Commands 69
Syntax Conventions 70
?71
backup 72
displaycloud 73
displaydevice 74
displayroute 75
displaytcp 76
displayudp 77
displayversions 78
exit 79
factory-default 80
findme 81
fwupdate 82
help 83
infoethernet 84
infoicmp 85
infoip 86
infotcp 87
infoudp 88
newpass 89
quit 90
reboot 91
revert 92
setcloud 94
set host 95
set network 96
set service 98
set system 100
settime 101
set usbclient 103

AnywhereUSB® Plus User Guide 6
set usbgroup 105
show 106
who 107
Deployment
Security
ClientID 109
Troubleshooting
AnywhereUSBManager client IDis not unique 112
No remote Hubs found 112
Hide a group in the AnywhereUSB Manager 112
Invalid Hub certificate 113
Services turned off and locked out of the Hub 113
Microsoft Windows restrictions 114
Hubs and virtual machines 114
Hardware
Use the Reset button to restore factory defaults 115
Regulatory and safety information
Safety warnings 116

AnywhereUSB® Plus User Guide
AnywhereUSB® Plus is a Remote USB 3.1 Hub that implements USB over IP® technology over Gigabit
Ethernet networks. The Hub enables communication with USB-enabled devices from virtualized
systems and from remote host computers. You can securely deploy AnywhereUSB® Plus Remote USB
3.1 Hubs in non-secure environments, making it ideal for point-of-sale, kiosks, surveillance, industrial
automation, or any mission-critical enterprise application. This Gigabit Ethernet-attached solution
provides 2, 8, or 24 USB 3.1 ports to connect a wide range of peripheral devices such as USB license
dongles, scanners, printers, cameras, storage media, or other USB devices. The 8- and 24-port models
provide support for 10 Gigabit Ethernet and include SFP+ interfaces.
User roles
The different user roles that work with the AnywhereUSBPlus Hub are described in the table below.
Role Description
Windows administrator The Windows administrators have the Windows permissions to
install the AnyhwhereUSB Manager software on the computer.
Hub administrator The Hub administrators have access to the Hub password. This
enables the administrators to access and perform all activities
to configure and maintain the Hub using the Configuration
and Management web UI and the CLIcommands.
User A user can log into their computer and access the
AnywhereUSBManager that has been installed on the
computer by the Windows administrator. Within the
AnywhereUSBManager, the user can connect to the groups on
the remote Hubs to which they have been given access by a
Hub administrator.
A user cannot access the the Configuration and Management
web UI or use the CLI commands.
AnywhereUSB® Plus User Guide 7

AnywhereUSB® Plus User Guide Terminology
AnywhereUSB® Plus User Guide 8
Terminology
Role Description
Computer The physical or virtual equipment (such as a PC, laptop, or virtual
machine), which is used to remotely access the AnywhereUSBPlus
Hub.
Client ID The client ID is a unique identifier assigned to a user account the first
time a user logs in to a computer and opens the
AnywhereUSBManager.
During this process, the AnywhereUSB Manager creates a secure
identity certificate that is associated with the client ID. This certificate
is used to validate your user account with the Hub. For more
information, see ClientID.
Group A group is a set of USB ports on an AnywhereUSBPlus Hub with
exclusive access to a single user account. Each USB port can be
assigned to only one group by the Hub administrator.
When you log into the computer and connect to a Hub, you are allowed
to connect to any groups assigned to your client ID.
See Create groups and assign to client IDs for more information.

Get started
This section explains what comes with each AnywhereUSB® Plus model, how to install the necessary
software, and how to connect the hardware. After you have verified the AnywhereUSB® Plus Hub
components, the software installation, hardware connection, and initial connection process must be
done individually for each computer.
Note The steps in this process can only be done by an administrator. Once the setup is complete, any
user can connect to a group, as described in step 6 below, Connect to groups.
1. Verify product components.
2. Install the AnywhereUSB Manager.
3. Connect the hardware.
4. Verify initial connection.
5. After you have completed your initial connection, you can create groups and assign ports to
each group. Once this step is complete, you can specify the groups that a client ID is allowed to
access. See Create groups and assign to client IDs.
6. Connect to groups. Any user (administrator or non-administrator) can open the AnywhereUSB
Manager and connect to the Hubs and groups to which access is allowed.
7. The Hub administrator can use the Configuration and Management web user interface
(webUI) to configure networks parameters, services, and other Hub features. You can update
the firmware, back up the configuration, view system information and logs, and reboot the
Hub. See Administrators: Configure the AnywhereUSB® Plus in the web user interface.
Verify product components
All AnywhereUSB® Plus models include the AnywhereUSB® Plus device in the box. Additional
equipment may be required or may be optional.
nAnywhereUSB 2 Plus components
nAnywhereUSB 8 Plus components
nAnywhereUSB 24 Plus components
AnywhereUSB® Plus User Guide 9

Get started Verify product components
AnywhereUSB® Plus User Guide 10
AnywhereUSB 2 Plus components
Verify that you have the following included and required additional equipment.
Equipment Description
Included equipment AnywhereUSB 2-port device.
Required additional equipment nSTP Cat 7 Ethernet cable
nPower supply kit: Digi part number 76000965
Item Name Description
1 Ethernet connector Connect the STP Cat 7 Ethernet cable.
2 USB LEDs and ports The USB port supports 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB
device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
3 Reset button Use this button to reset the AnywhereUSB® Plus Hub
configuration to factory defaults. See Use the Reset button to
restore factory defaults.
4 Power LED The LEDis solid blue when the device is powered on.
5 Power connector Connect the power supply.

Get started Verify product components
AnywhereUSB® Plus User Guide 11
AnywhereUSB 8 Plus components
Verify that you have the following included, required, and optional equipment.
Equipment Description
Included equipment nAnywhereUSB 8-port device
nPower supply
nRack mounting brackets and screws
Required additional equipment nSTP Cat 7 Ethernet cable
nIEC 60320 power cord
Optional equipment nSFP+ module
nRS232 DB9 Console cable

Get started Verify product components
AnywhereUSB® Plus User Guide 12
Item Name Description
1 USB port
LEDs
The USB ports support 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
2 ETH1 Connect a Cat 7 STP Ethernet cable.
Note Digi recommends that you use either the Ethernet cable or the
SFP+ module. If both the Ethernet cable and the SFP+ module are
connected, the SFP+ module will have priority.

Get started Verify product components
AnywhereUSB® Plus User Guide 13
Item Name Description
3SFP+ Connect an SFP transceiver module for fiber connection, such as Finisar
Network FTLX8574D3BCL SFP+.
4 DB9
console
Used to access a console using the RS232 DTEinterface.
5 Fan The LED shows the status of the fan:
nSolid green when the fan is running within normal range of use.
nSolid red if the fan slows down or the Hub is overheating.
5 Wi-Fi
Service
Reserved for future use.
5 User LED used for the Find Me feature. When this feature is activated, the
LED blinks orange and then green. You can configure the Find Me
feature in the web UI or by using the findme CLI command.
5 Power The LED is solid blue when the Hub is powered.
5 WWAN1
Signal
Reserved for future use.
5 WWAN1
Service
Reserved for future use.
6 BT Reserved for future use.
7 Wi-Fi1 Reserved for future use.
8 Wi-Fi2 Reserved for future use.
9 Wi-Fi3 Reserved for future use.
10 Wi-Fi4 Reserved for future use.
11 WWAN2 Reserved for future use.
12 WWAN1 Reserved for future use.
13 Reset
button
Use this button to reset the AnywhereUSB® Plus Hub configuration to
factory defaults. See Use the Reset button to restore factory defaults.
14 Power
connector
Connect the power supply.

Get started Verify product components
AnywhereUSB® Plus User Guide 14
AnywhereUSB 24 Plus components
Verify that you have the following included, required, and optional equipment.
Equipment Description
Included equipment AnywhereUSB 24-port device
Required additional equipment nSTP Cat 7 Ethernet cable
nIEC 60320 power cord
Optional equipment nAn additional STP Cat 7 Ethernet cable
nAn additional IEC 60320 power cord
nSFP+ modules
nRS232 DB9 Console cable

Get started Verify product components
AnywhereUSB® Plus User Guide 15
Item Name Description
1 DB9 Console Used to access a console using the RS232 DTEinterface.
2 USB port LEDs The USB ports support 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB
device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
3 ETH 1/2 Connect a Cat 7 STP Ethernet cable. The second Ethernet cable is
optional and used for redundancy.
Note Digi recommends that you use either the Ethernet cable or
the SFP+ module. If both the Ethernet cable and the SFP+ module
are connected, the SFP+ module will have priority.
4 SFP+ 1/2 Connect an SFP transceiver module for fiber connection, such as
Finisar Network FTLX8574D3BCL SFP+. The second SFP+ module is
optional and used for redundancy.
5 Fan1 The LED shows the status of Fan 1:
nSolid green when the fan is running within normal range of
use.
nSolid red if the fan slows down or the Hub is overheating.
5 Fan2 The LED shows the status of Fan 2:
nSolid green when the fan is running within normal range of
use.
nSolid red if the fan slows down or the Hub is overheating.
5 User LED used for the Find Me feature. When this feature is activated,
the LED blinks orange and then green. You can configure the Find
Me feature in the web UI or by using the findme CL command.
5 PSU1 The LED is blue when the Hub is powered, and solid red if the Hub
is not powered or the supply has failed.
5 PSU2 The LED is blue when the Hub is powered, and solid red if the Hub
is not powered or the supply has failed.
5 Wi-Fi Service Reserved for future use.
5 WWAN1 Service Reserved for future use.
5 WWAN1 Signal Reserved for future use.
6 BT Reserved for future use.

Get started Install the AnywhereUSB Manager
AnywhereUSB® Plus User Guide 16
Item Name Description
7 Wi-Fi1 Reserved for future use.
8 Wi-Fi2 Reserved for future use.
9 Wi-Fi3 Reserved for future use.
10 Wi-Fi4 Reserved for future use.
11 WWAN2 Reserved for future use.
12 Coremodule Reserved for future use.
13 WWAN1 Reserved for future use.
14 Fan 1 Primary fan.
15 Fan 2 Secondary fan.
16 Power connector Connect the power supply.
17 Power connector Connect the second (optional) power supply. This is used for
redundancy.
Reset button The reset button is on the side of the Hub.
Press this button to reset the AnywhereUSB® Plus Hub
configuration to factory defaults. See Use the Reset button to
restore factory defaults.
Install the AnywhereUSB Manager
The Anywhere USBManager software must be downloaded from the Digi support site and installed
on your computer. After the manager software installs, the AnywhereUSB Manager launches. The
AnywhereUSB Manager automatically discovers AnywhereUSB® Plus Hubs on the local subnet.
The Windows administrator must perform the software install.
Note Once AnywhereUSB Manager has been installed, you do not have to be an administrator to
launch and use the AnywhereUSB Manager.
1. Navigate to https://www.digi.com/support#support-tools.
2. From the Support Downloads section, click Drivers.
3. Find and select AnywhereUSB Plus from the product list.
4. Select your AnywhereUSB Plus model.
5. Select and download the appropriate software for your operating system.
6. Click on the downloaded software to launch the AnywhereUSB Manager installation wizard.
The Welcome screen appears.

Get started Install the AnywhereUSB Manager
AnywhereUSB® Plus User Guide 17
7. Click Next. The Ready to Install screen appears.
8. Click Install. A status bar shows the progress of the installation process. When complete, the
Completed screen appears.
9. Select from the options on the screen:
nLaunch AnywhereUSB Manager:Select this option to open the AnywhereUSB
Manager when the installation completes.
nRun AnywhereUSB Manager at Startup: Select this option to automatically launch
AnywhereUSBManager each time you log in to your Windows user account.

Get started Connect the hardware
AnywhereUSB® Plus User Guide 18
10. Click Finish. The client ID confirmation dialog appears.
11. Enter a unique client ID.See ClientID for more information about how the client ID is used by
your computer and the Hub to create a connection.
12. Click OK. The AnywhereUSB Manager launches.
Connect the hardware
Before you begin, verify that you have your AnywhereUSB® Plus Hub, the required additional
equipment for your Hub, and any additional optional equipment. See Verify product components.
WARNING! Digi recommends that you use a private network to connect the computer to
the Hub, as described in this section. If you do not use a private network, and the same
client ID is assigned to both a known and an unknown computer, there is a risk of
misidentification. In this situation, an unknown computer may connect to the Hub before
the known computer does, resulting in the wrong computer being allowed to connect to
your Hub.

Get started Verify initial connection
AnywhereUSB® Plus User Guide 19
It is recommended that you download a PDF copy of this manual to your computer.
1. Connect one end of a Shielded CAT 7 (STP) Ethernet cable to the Hub.
2. Connect the other end of the Ethernet cable to your computer.
3. Connect the appropriate power supply for your model:
nAnywhereUSB2 Plus Hub: Connect the power supply to the Hub, and use the twist-
lock feature to secure the power supply.
nAnywhereUSB8 Plus Hub: Connect the power supply to the Hub and tighten the
screws to secure.
nAnywhereUSB24 Plus Hub: Connect one IEC 60320 power cord into the Hub. The
second power cord is used for redundancy.
4. Plug the power supply to an outlet. You may have two power supplies for an AnywhereUSB24
Plus Hub.
5. Verify that the blue power LED is illuminated.
Verify initial connection
After the hardware has been connected and powered on, and you have installed the AnywhereUSB
Manager, verify that the Hub connection is working as expected. You will need a USB flash drive to
follow the verification process below.
1. Verify that your Hub powered on. The power LED is solid blue.
2. Plug your USBflash drive into port 1 on the Hub.
3. Verify that the USB port 1 LED is solid yellow, green, or blue, depending on whether the USB
flash drive is 1.1, 2.0, or 3.1.
4. If not already open, launch the AnywhereUSB Manager.
5. Expand AnywhereUSB® Plus Hubs to display a list of AnywhereUSB® Plus Hubs.
6. Verify that the serial number of the Hub is in the list. You can find the serial number on the
Hub's label.

Get started Verify initial connection
AnywhereUSB® Plus User Guide 20
7. You will notice that the Manager is showing the Hub in an error state, with a red X appearing
next to the Hub name. Click on the Hub to update information in the Hub Status pane. The
Hub State appears as "Unregistered Client ID."
This is a security feature. The Hub administrator needs to allow each new client ID by adding
the client ID to the client list.
8. Before you can register the client ID with the Hub, you must add the client ID to the Hub from
the web UI.
a. Right-click on the Hub and select Open Web UI.
b. A login dialog displays. Enter the following:
nUser name: admin
nPassword: Located on the label on the bottom of the Hub. Note that the
password is case-sensitive and must be typed in exactly as it appears on the
label.
Note The first time you launch the web UI, a warning dialog may appear if your
internet connection is not private. In this situation, continue to access the device.
The log in dialog appears.
c. Click Login. The web UI appears.
d. Click AnywhereUSB from the Configuration section. The AnywhereUSB
Configuration page appears.
e. In the Client Settings section, click Add Client. A new row labeled "New Client" is
added to the client list and the Settings for Client section is populated for the new
client.
f. In the Client ID field, enter the client ID you assigned to your computer when you
installed the AnywhereUSBManager.
g. In the Description field, enter a descriptive name for the computer. This step is
optional.
h. Click the check box next to group 1.
i. Click Apply to save the Hub settings.