Digi AnywhereUSB Plus Series User manual

AnywhereUSB® Plus
User Guide

Revision history—90002294
Revision Date Description
A January 2019 Initial release.
B February 2019 Updated CLI information: settime
C July 2019 Added information about hiding Hubs and
managing Hub certificates.
Added information about running the
AnywhereUSB Manager as a service.
Added information about using the
command line to configure the
AnywhereUSB Manager.
D September 2019 Updated time configuration information.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Send comments
Documentation feedback: To provide feedback on this document, send your comments to
[e-mail].
Customer support
Digi Technical Support: Digi offers multiple technical support plans and service packages to help our
customers get the most out of their Digi product. For information on Technical Support plans and
pricing, contact us at +1 952.912.3444 or visit us at www.digi.com/support.
AnywhereUSB® Plus User Guide 2

Contents
AnywhereUSB® Plus User Guide
User roles 8
Terminology 9
Supported OS 9
Get started
Verify product components 10
AnywhereUSB 2 Plus components 12
AnywhereUSB 8 Plus components 14
AnywhereUSB 24 Plus components 17
Install the AnywhereUSB Manager 19
Install AnywhereUSBManager as a service or stand-alone 21
Connect the hardware 22
Verify initial connection 23
Create groups and assign to client IDs
Create groups and assign ports to the group 26
Assign a group to a client ID 27
Connect to a group or USB device in the AnywhereUSBManager
Connect to a group or a USB device in the AnywhereUSB Manager 29
Connect to a group 29
Connect to a USB device 30
Manage the Hubs using the AnywhereUSB Manager
Start the AnywhereUSB Manager 33
Rename AnywhereUSB® Plus Hubs, groups, and USBdevices 33
Assign a local name to a Hub 33
Assign a local name to a group 34
Assign a local name to a USBdevice 34
Disconnect from a group or USB device 34
Disconnect from a group 35
Disconnect from a USB device 35
Configure auto connect 35
Enable auto connect for a group 36
AnywhereUSB® Plus User Guide 3

AnywhereUSB® Plus User Guide 4
Disable auto connect for a group 36
Manage the list of known Hubs 36
Add a Hub to the known Hub list 36
Remove a Hub from the known Hub list 37
Working with the known Hubs list and the Autofind Hubs option 37
Hide an individual Hub 38
Hide a Hub that displays in the AnywhereUSBManager 38
Hide a Hub that does not currently display in the AnywhereUSB Manager 39
Display a hidden Hub 39
Hide all unauthorized Hubs 39
Automatically hide unauthorized Hubs 40
Display unauthorized Hubs 40
Minimize the AnywhereUSB Manager when launched 40
Autofind Hubs when the AnywhereUSBManager launches 40
Specify search, response, and keepalive intervals for a Hub 41
Manage Hub credentials 42
Enable and disable the auto-register Hub certificate 42
Update a Hub certificate 43
Remove a Hub certificate 43
Add a Hub certificate 43
View latency graph 44
View the AnywhereUSB Manager system messages 44
View AnywhereUSB® Plus license information 44
Restore AnywhereUSBManager default configuration 45
Keep the current client ID 45
Change the client ID 45
Access the online help from the AnywhereUSBManager 46
AnywhereUSB Manager window 46
AnywhereUSB Manager icons and toolbar 46
AnywhereUSBManager menu options 47
AnywhereUSB Manager Hub menu options 47
AnywhereUSBManager group menu options 48
AnywhereUSB Manager USBdevice menu options 48
AnywhereUSBManager Hub Status pane 48
AnywhereUSBManager Group Status pane 50
AnywhereUSBManager Device Status pane 51
Set Hub preferences 52
Exit the AnywhereUSB Manager 53
Administrators: Configure the AnywhereUSB® Plus in the web user
interface
Open the Configuration and Management web user interface 55
Access the online help from the web UI 55
Apply and save changes 55
Configuration and Management web user interface 55
Configure and manage client IDs 56
Configure a client ID 57
Manually add a client ID 58
Remove a client ID 60
Automatically register or reject unknown clients 60
Automatically reject unknown clients 60
Automatically register unknown clients 61
Rename a Hub and the groups in a Hub 61

AnywhereUSB® Plus User Guide 5
Rename the Hub 62
Rename a group 62
View Hub system information 62
Configure the IP address on the Hub 63
Automatically obtain an IPaddress for the Hub 63
Manually set an IPaddress for the Hub 63
Ethernet network bonding 64
Change the Hub password 64
View current connections to the Hub 65
Configure network services 65
Configure the findme feature 66
Configure device identity settings 67
Allow the Hub to connect to Remote Manager 67
Backup and restore settings 68
Back up a Hub's configuration 69
Restore the configuration for a Hub 69
Update the firmware 69
Download the firmware to your computer 69
Update the firmware on the Hub 70
View system logs 70
View system statistics 70
Configure the time on the Hub 71
Configure time server synchronization 71
Set the server time manually 71
Restore factory default settings from the web UI 72
Reboot the Hub 73
Uninstall the AnywhereUSBManager 73
View Hub information in Remote Manager
Get started with Remote Manager 77
Update the firmware on the Hub from Remote Manager 77
View identifying information about the Hub on the Home page 78
View Hub summary dashboard 78
View Hub connection history 78
Configure the AnywhereUSB Manager from the command line
Prerequisites 80
autoconnect clear all 81
autoconnect clear group 82
autoconnect group 84
autofind 86
connect device 88
connect group 90
device info 91
device name 92
disconnect device 93
disconnect group 94
exit 96
group info 97
group name 98
hidden hub add 99
hidden hub list 100

AnywhereUSB® Plus User Guide 6
hidden hub remove 101
hidden hub remove all 102
help 103
hub info 104
hub name 105
known hub add 106
known hub list 107
known hub remove 108
known hub remove all 109
list 110
list full 111
Configure the AnywhereUSB Plus Hub from the CLI
Access the command line interface 114
Abbreviating Commands 114
Syntax Conventions 115
?116
backup 117
displaycloud 118
displaydevice 119
displayroute 120
displaytcp 121
displayudp 122
displayversions 123
exit 124
factory-default 125
findme 126
fwupdate 127
help 128
infoethernet 129
infoicmp 130
infoip 131
infotcp 132
infoudp 133
newpass 134
quit 135
reboot 136
revert 137
setcloud 139
set ethernet 140
set host 141
set network 142
set service 144
set system 146
settime 147
set usbclient 149
set usbgroup 151
show 152
who 153

AnywhereUSB® Plus User Guide 7
Deployment
Security
ClientID 155
Troubleshooting
AnywhereUSBManager client IDis not unique 158
No remote Hubs found 158
Hide a group in the AnywhereUSB Manager 158
Invalid Hub certificate 159
Services turned off and locked out of the Hub 159
Microsoft Windows restrictions 160
Hubs and virtual machines 160
Hardware
Use the Reset button to restore factory defaults 161
Regulatory and safety information
Safety warnings 162

AnywhereUSB® Plus User Guide
AnywhereUSB® Plus is a Remote USB 3.1 Hub that implements USB over IP® technology over Gigabit
Ethernet networks. The Hub enables communication with USB-enabled devices from virtualized
systems and from remote host computers. You can securely deploy AnywhereUSB® Plus Remote USB
3.1 Hubs in non-secure environments, making it ideal for point-of-sale, kiosks, surveillance, industrial
automation, or any mission-critical enterprise application. This Gigabit Ethernet-attached solution
provides 2, 8, or 24 USB 3.1 ports to connect a wide range of peripheral devices such as USB license
dongles, scanners, printers, cameras, storage media, or other USB devices. The 8- and 24-port models
provide support for 10 Gigabit Ethernet and include SFP+ interfaces.
User roles
The different user roles that work with the AnywhereUSBPlus Hub are described in the table below.
Role Description
Windows Administrator The Windows administrators have the Windows permissions to
install the AnyhwhereUSB Manager software on the computer.
The Administrator can start, stop, and configure the
AnywhereUSB Manager if it is run as a service.
Hub administrator The Hub administrators have access to the Hub password. This
enables the administrators to access and perform all activities
to configure and maintain the Hub using the Configuration
and Management web UI and the Hub CLIcommands.
User A user can log into their computer and access the
AnywhereUSBManager that has been installed on the
computer by the Windows administrator and is not running as a
service.
Within the AnywhereUSBManager, the user can connect to the
groups on the remote Hubs to which they have been given
access by a Hub administrator.
A user cannot access the the Configuration and Management
web UI or use the Hub or AnywhereUSB Manager CLI
commands.
AnywhereUSB® Plus User Guide 8

AnywhereUSB® Plus User Guide Terminology
AnywhereUSB® Plus User Guide 9
Terminology
Role Description
Computer The physical or virtual equipment (such as a PC, laptop, or virtual
machine), which is used to remotely access the AnywhereUSBPlus
Hub.
Client ID The client ID is a unique identifier assigned to a user account the first
time a user logs in to a computer and opens the
AnywhereUSBManager.
During this process, the AnywhereUSB Manager creates a secure
identity certificate that is associated with the client ID. This certificate
is used to validate your user account with the Hub. For more
information, see ClientID.
Group A group is a set of USB ports on an AnywhereUSBPlus Hub with
exclusive access to a single user account. Each USB port can be
assigned to only one group by the Hub administrator.
When you log into the computer and connect to a Hub, you are allowed
to connect to any groups assigned to your client ID.
See Create groups and assign to client IDs for more information.
Supported OS
Microsoft Operating systems supported:
nMicrosoft Windows 7
nMicrosoft Windows 8.1
nMicrosoft Windows 10
nMicrosoft Windows Server 2012 R2
nMicrosoft Windows Server 2016
nMicrosoft Windows Server 2019

Get started
This section explains what comes with each AnywhereUSB® Plus model, how to install the necessary
software, and how to connect the hardware. After you have verified the AnywhereUSB® Plus Hub
components, the software installation, hardware connection, and initial connection process must be
done individually for each computer.
Note The steps in this process can only be done by an administrator. Once the setup is complete, any
user can connect to a group, as described in step 6 below, Connect to groups.
1. Verify product components.
2. Install the AnywhereUSB Manager.
3. Connect the hardware.
4. Verify initial connection.
5. Change the Hub password.
6. You should update the firmware on the Hub to ensure you have the latest version. See Update
the firmware.
7. After you have completed your initial connection, you can create groups and assign ports to
each group. Once this step is complete, you can specify the groups that a client ID is allowed to
access. See Create groups and assign to client IDs.
8. Connect to groups. Any user (Administrator or non-Administrator) can open the AnywhereUSB
Manager and connect to the Hubs and groups to which access is allowed.
Note If you installed the AnywhereUSB Manager as a service in step 2, above, only
Administrators can open the AnywhereUSB Manager.
9. The Hub administrator can use the Configuration and Management web user interface
(webUI) to configure networks parameters, services, and other Hub features. You can update
the firmware, back up the configuration, view system information and logs, and reboot the
Hub. See Administrators: Configure the AnywhereUSB® Plus in the web user interface.
Verify product components
All AnywhereUSB® Plus models include the AnywhereUSB® Plus device in the box. Additional
equipment may be required or may be optional.
AnywhereUSB® Plus User Guide 10

Get started Verify product components
AnywhereUSB® Plus User Guide 11
nAnywhereUSB 2 Plus components
nAnywhereUSB 8 Plus components
nAnywhereUSB 24 Plus components

Get started Verify product components
AnywhereUSB® Plus User Guide 12
AnywhereUSB 2 Plus components
Verify that you have the following included and required additional equipment.
Equipment Description
Included equipment AnywhereUSB 2-port device.
Required additional equipment nSTP Cat 7 Ethernet cable
nPower supply kit (recommended): 1.8 amps per port. Digi
PN 76000965.
nAlternate power supply kits (may be used if USB port
charging is not required):
oAC Power Supply: US plug to 5 VDC. 2.5 mm locking
barrel plug (3 A max). Digi PN 76000934.
oAC Power Supply: EU plug to 5 VDC. 2.5mm locking
barrel plug (3 A max). Digi PN 76000935.
oAC Power Supply: Standard Temperature, Universal
plugs (US, EU, UK, AU) to 5 VDC. 2.5mm locking
barrel plug (3 A max). Digi PN 76002021.
Item Name Description
1 Ethernet connector Connect the STP Cat 7 Ethernet cable.

Get started Verify product components
AnywhereUSB® Plus User Guide 13
Item Name Description
2 USB LEDs and ports The USB port supports 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB
device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
3 Reset button Use this button to reset the AnywhereUSB® Plus Hub configuration
to factory defaults. See Use the Reset button to restore factory
defaults.
4 (Power) LED The LEDis solid blue when the device is powered on.
This LED is also used for the Find Me feature. When this feature is
activated, the LED blinks blue and then orange. You can configure
the Find Me feature in the web UI or by using the findme CLI
command.
5 Power connector Connect the power supply: 5 Volt DC center positive.
The Hub draws 5 Amp maximum when both USB ports are drawing
1.8 Amps each.

Get started Verify product components
AnywhereUSB® Plus User Guide 14
AnywhereUSB 8 Plus components
Verify that you have the following included, required, and optional equipment.
Equipment Description
Included equipment nAnywhereUSB 8-port device
nPower supply
nRack mounting brackets and screws
Required additional equipment nSTP Cat 7 Ethernet cable
nIEC 60320 power cord
Optional equipment nSFP+ module
nRS232 DB9 Console cable

Get started Verify product components
AnywhereUSB® Plus User Guide 15
Item Name Description
1 USB port
LEDs
The USB ports support 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
2 ETH1 Connect a Cat 7 STP Ethernet cable.
Note Digi recommends that you use either the Ethernet cable or the
SFP+ module. If both the Ethernet cable and the SFP+ module are
connected, the SFP+ module will have priority.

Get started Verify product components
AnywhereUSB® Plus User Guide 16
Item Name Description
3SFP+ Connect an SFP transceiver module for fiber connection, such as Finisar
Network FTLX8574D3BCL SFP+.
4 DB9
console
Used to access a console using the RS232 DTEinterface.
5 Fan The LED shows the status of the fan:
nSolid green when the fan is running within normal range of use.
nSolid red if the fan slows down or the Hub is overheating.
5 Wi-Fi
Service
Reserved for future use.
5 User LED used for the Find Me feature. When this feature is activated, the
LED blinks orange and then green. You can configure the Find Me
feature in the web UI or by using the findme CLI command.
5 Power The LED is solid blue when the Hub is powered.
5 WWAN1
Signal
Reserved for future use.
5 WWAN1
Service
Reserved for future use.
6 BT Reserved for future use.
7 Wi-Fi1 Reserved for future use.
8 Wi-Fi2 Reserved for future use.
9 Wi-Fi3 Reserved for future use.
10 Wi-Fi4 Reserved for future use.
11 WWAN2 Reserved for future use.
12 WWAN1 Reserved for future use.
13 Reset
button
Use this button to reset the AnywhereUSB® Plus Hub configuration to
factory defaults. See Use the Reset button to restore factory defaults.
14 Power
connector
Connect the power supply.

Get started Verify product components
AnywhereUSB® Plus User Guide 17
AnywhereUSB 24 Plus components
Verify that you have the following included, required, and optional equipment.
Equipment Description
Included equipment AnywhereUSB 24-port device
Required additional equipment nSTP Cat 7 Ethernet cable
nIEC 60320 power cord
Optional equipment nAn additional STP Cat 7 Ethernet cable
nAn additional IEC 60320 power cord
nSFP+ modules
nRS232 DB9 Console cable

Get started Verify product components
AnywhereUSB® Plus User Guide 18
Item Name Description
1 DB9 Console Used to access a console using the RS232 DTEinterface.
2 USB port LEDs The USB ports support 1.1, 2.0, and 3.1 USB devices.
The LED illuminates as follows, based on the speed of the USB
device:
n1.1 (Full speed): Yellow
n2.0 (High speed): Green
n3.1 (Super speed): Blue
3 ETH 1/2 Connect a Cat 7 STP Ethernet cable. The second Ethernet cable is
optional and used for redundancy.
Note Digi recommends that you use either the Ethernet cable or
the SFP+ module. If both the Ethernet cable and the SFP+ module
are connected, the SFP+ module will have priority.
4 SFP+ 1/2 Connect an SFP transceiver module for fiber connection, such as
Finisar Network FTLX8574D3BCL SFP+. The second SFP+ module is
optional and used for redundancy.
5 Fan1 The LED shows the status of Fan 1:
nSolid green when the fan is running within normal range of
use.
nSolid red if the fan slows down or the Hub is overheating.
5 Fan2 The LED shows the status of Fan 2:
nSolid green when the fan is running within normal range of
use.
nSolid red if the fan slows down or the Hub is overheating.
5 User LED used for the Find Me feature. When this feature is activated,
the LED blinks orange and then green. You can configure the Find
Me feature in the web UI or by using the findme CL command.
5 PSU1 The LED is blue when the Hub is powered, and solid red if the Hub
is not powered or the supply has failed.
5 PSU2 The LED is blue when the Hub is powered, and solid red if the Hub
is not powered or the supply has failed.
5 Wi-Fi Service Reserved for future use.
5 WWAN1 Service Reserved for future use.
5 WWAN1 Signal Reserved for future use.
6 BT Reserved for future use.

Get started Install the AnywhereUSB Manager
AnywhereUSB® Plus User Guide 19
Item Name Description
7 Wi-Fi1 Reserved for future use.
8 Wi-Fi2 Reserved for future use.
9 Wi-Fi3 Reserved for future use.
10 Wi-Fi4 Reserved for future use.
11 WWAN2 Reserved for future use.
12 Coremodule Reserved for future use.
13 WWAN1 Reserved for future use.
14 Fan 1 Primary fan.
15 Fan 2 Secondary fan.
16 Power connector Connect the power supply.
17 Power connector Connect the second (optional) power supply. This is used for
redundancy.
Reset button The reset button is on the side of the Hub.
Press this button to reset the AnywhereUSB® Plus Hub
configuration to factory defaults. See Use the Reset button to
restore factory defaults.
Install the AnywhereUSB Manager
The Anywhere USBManager software must be downloaded from the Digi support site and installed
on your computer. After the manager software installs, the AnywhereUSB Manager launches. The
AnywhereUSB Manager automatically discovers AnywhereUSB® Plus Hubs on the local subnet.
The Windows administrator must perform the software install.
Prerequisites
Before you begin, you should decide whether you want to run the AnywhereUSB Manager as a stand-
alone or as a service. For detailed information, see Install AnywhereUSBManager as a service or
stand-alone.
1. Navigate to https://www.digi.com/support#support-tools.
2. From the Support Downloads section, click Drivers.
3. Find and select AnywhereUSB Plus from the product list.
4. Select your AnywhereUSB Plus model.
5. Select and download the appropriate software for your operating system.
Note You can save the downloaded software to your computer before you start the install
process. This is useful if you decide to uninstall the AnywhereUSB Manager in the future.
6. Click on the downloaded software to launch the AnywhereUSB Manager installation wizard.
The Welcome screen appears.

Get started Install the AnywhereUSB Manager
AnywhereUSB® Plus User Guide 20
7. Click Next. The Ready to Install screen appears.
8. Click Install. A status bar shows the progress of the installation process. When complete, the
Completed screen appears.
9. Select from the options on the screen:
nLaunch AnywhereUSB Manager:Launches the AnywhereUSB Manager when the
installation completes. This is selected by default.
nRun AnywhereUSB Manager at Startup: Automatically launch
AnywhereUSBManager each time you log in to your Windows user account. This is
selected by default, and Digi recommends that you do not de-select this option.
nRun AnywhereUSB Plus as a Windows Service: Only a Windows administrator is able
to open and use the AnywhereUSB Manager. If you are not the Windows administrator,
you are cannot open the AnywhereUSB Manager but you have access to the devices
connected to the Hub that are in the groups to which your client ID is assigned. See
Install AnywhereUSBManager as a service or stand-alone.
Note If you select the Run AnywhereUSB Plus as a Windows Service option, and a non-Windows
administrator logs into the computer, the AnywhereUSB Manager will not display, even if the Launch
AnywhereUSB Manager and/or the Run AnywhereUSB Manager at Startup options are selected.
When running the AnywhereUSBManager as a service, you must be logged in to the computer as a
Windows administrator to be able to open and use the AnywhereUSBManager.