Dimplex BF33STP User manual

TROUBLESHOOTING GUIDE - BF33, 39 & 45 STP & DXP
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Verify unit is installed on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote Control has a similar frequency
to other remotes in the area.
Replace Remote Control
Wall Mounted remote control has a
similar frequency to other remotes in the
area.
Change the RF frequency of wall mounted remote and
reinitialize. (Instructions found in Operation section)
Radio frequency disturbance from outside
sources.
Replace remote control and Remote Control Receiver
Kit, where necessary.
Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit
Power cord gets warm (if us-
ing BFPLUGE kit)
Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket/Breaker Panel
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective On/Off Switch Replace On/Off Switch
Defective 3-Position Switch Replace 3-Position Switch
Fireplace does not turn on
with remote control (if ap-
plicable)
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Defective remote control Install new battery into the remote control. Reinitilize
remote where necessary
Replace Remote Control and reinitialize
Defective Remote Control Receiver Kit Replace Remote Control Receiver Kit
Fireplace does not turn on
with Wall Mounted remote (if
applicable)
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Defective remote control Install new battery into the wall mounted remote con-
trol. Reinitialize remote where necessary
Replace Remote Control Receiver Kit where neces-
sary
Flame Frozen Defective icker motor Replace icker motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, ember bed not
glowing
Burnt light bulbs Replace light bulbs
Log set not glowing/pulsing
(DXP Models Only)
Loose wiring harness Check wiring connections
Defective LED Driver Board LED Driver Board
Defective log set Replace log set
Flame Shudder Defective icker motor Replace icker motor
Light leaking around the log
set
Log set not positioned properly Check log set for proper t

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1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning On Improper operation Refer to Operation Section
Improper Installation of Thermostat/Wall
Controls
Refer to Installation Guide
Loose wiring Trace wiring in unit
Defective 3-Position Switch Replace 3-Position Switch
Defective Remote Control Receiver Kit (if
applicable)
Replace Remote Control Receiver Kit
Heater is not turning Off Improper operation of unit Refer to Operation Section
Improper operation of Thermostat/Wall
Controls (if applicable)
Refer to Thermostat/Wall Control Operation Guide
Defective heater on/off switch Replace heater on/off switch
Defective heater assembly Replace heater assembly
Heater is turning off after a
couple of minutes of opera-
tion
Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater Assembly Replace Heater motor (if not running when heat is
activated) or Heater Elements (if motor is running but
heat is not coming out)
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but
heater lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater motor (if not running when heat is
activated)
Heater Elements (if motor is running but heat is not
coming out)
Heating element is glowing
red
Normal Operation Small glowing sections of the element are considered
normal.
Defective heater element If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater elements
Heater fan runs continuously Defective heater on/off switch Replace heater on/off switch
Defective Thermostat/Wall Controls Replace Thermostat/Wall Controls
Noise
Excessive noise with the
heater on
Dirty blower assembly Ensure that exterior intake louvers and rebox cavity
are free of dirt/dust.
Defective Heater motor Replace heater motor
Grinding or excessive noise
with the heater off
Moving icker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective icker motor Replace icker motor
!NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.