Dimplex DWF1215 User manual

TROUBLESHOOTING GUIDE - DWF1215, DF1135, DF1136
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Unit turns on or off by itself Remote control has a similar frequen-
cy to other remotes in the area.
Replace Remote Control. Initialize to Remote
Control Receiver.
Radio frequency disturbance from
outside sources.
Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to
Remote Control.
Lights dim in room while the
unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the
touch when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on in
Manual Mode
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Defective On/Off Switch Replace On/Off Switch
Defective Switchboard Replace Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with
Remote Control.
Fireplace does not turn on in
Remote Mode
Improper operation Refer to Operation Section
Remote control not initialized to re-
place
Initialize the remote control
Loose wiring Check wiring connections
Remote Control not working Install new battery into the Remote Control. Re-
initialize remote control where necessary
Replace Remote Control Receiver where nec-
essary. Initialize Remote Control Receiver to
Remote Control.
Defective Switchboard Replace Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to
Remote Control
Flame Frozen Loose wiring Check wiring connections
Defective icker motor Replace icker motor
Flame not bright or ame not
visible
Loose wiring Check wiring connections
Defective LED light strip(s) Replace LED light strip(s)
Log set dim, not glowing Defective LED Log Driver Board Replace LED Log Driver Board
Flame Shudder Defective icker motor Replace icker motor

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1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning Off Improper operation Refer to Operation Section
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to
Remote Control.
Heater is not turning On Improper operation Refer to Operation Section
Loose wiring Check wiring connections
Defective heater assembly Replace heater assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assem-
bly
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective heater assembly Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
sidered normal.
Defective heater assembly If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace heater assembly.
Heater fan runs continuously Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
Noise
Excessive noise with the heater
on
Dirty heater assembly Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective heater assembly Replace heater assembly
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective icker motor Replace icker motor
!NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.