Dimplex DF3033ST User manual

TROUBLESHOOTING GUIDE - DF3033ST
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Unit turns on or off by itself Remote Control has a similar frequen-
cy to other remotes in the area.
Change the frequency of the Remote Control -
See Operation Section.
Radio frequency disturbance from
outside sources.
Change the frequency of the Remote Control -
See Operation Section.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize
Remote Control and Receiver
Lights dim in room while the
unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power Cord gets warm Normal Operation The power cord may get slightly warm to the
touch when the heater is on
Defective Power Cord Replace Power Cord if cord gets hot to the
touch.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Fireplace does not turn on us-
ing the Remote Control
Improper operation Refer to Operation Section
Child lock Enabled (Back light on
display not coming on when buttons
are pressed)
Disable Child lock, see operation section.
Remote Control not initialized to re-
place
Initialize the Remote Control
Loose wiring. Check wiring connections.
Remote Control not working Install new battery into the Remote Control. Ini-
tialize Remote Control.
Replace Remote Control or Remote Control
Receiver where necessary. Initialize Remote
Control Receiver and Remote Control.
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective Lower Light Harness Replace Lower Light Harness
Log set dim, not glowing Burnt out light bulbs Replace light bulbs
Flame Shutter Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t

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1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off (Manu-
ally)
Improper operation Refer to Operation Section
Defective Remote Switchboard Replace Remote Switchboard
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
mote Control and Remote Control Receiver.
Heater is not turning on (Manu-
ally)
Improper operation Refer to Operation Section
Heater has been disabled Refer to Operation Section for instructions to en-
able heater.
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
mote Control and Remote Control Receiver.
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in the Heater As-
sembly
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
sidered normal.
Defective heater assembly If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace heater assembly.
Noise
Excessive noise with the heater
on
Dirty Heater Assembly Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective Flicker Motor Replace Flicker Motor
!NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.