Dimplex DF2550 User manual

TROUBLESHOOTING GUIDE - DF2550, DF2426, BF9000
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Unit turns on or off by itself Remote Control has a similar frequen-
cy to other remotes in the area.
Replace Remote Control. Initialize to Remote
Control Receiver
Radio frequency disturbance from
outside sources.
Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
mote Control and Receiver.
Lights dim in room while the
unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the
touch when the heater is on
Defective Power Cord Replace Power Cord if cord gets hot to the
touch.
Appearance
Fireplace does not turn on
Manually
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Defective 3-Position Switch Replace 3-Position Switch
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Re-
mote Control and Receiver
Fireplace does not turn on with
the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to re-
place
Initialize the Remote Control
Remote Control not working Install new battery into the Remote Control. Ini-
tialize Remote Control.
Replace Remote Control or Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver.
Loose wiring Check wiring connections
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective Light Harness Replace Light Harness
Log set dim, not glowing
(BF9000 only)
Loose wiring Check wiring connections
Defective LED Log Driver Board Replace LED Log Driver Board
Defective Log Set Assembly Replace Log Set Assembly
Flame Shutter Defective Flicker Motor Replace Flicker Motor
Light leaking around the log set Log set not positioned properly Check log set for proper t

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1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Remote Control Receiver Replace Remote Control Receiver
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Heater Assem-
bly
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac-
cumulated during manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
sidered normal.
Defective Heater Assembly If larger glowing sections are causing the heater
to trip the thermal cutout, unplug unit, discon-
tinue use and replace Heater Assembly.
Heater fan runs continuously Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Noise
Excessive noise with the heater
on
Dirty Heater Assembly Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise
with the heater off
Flicker Rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
Defective Flicker Motor Replace Flicker Motor
!NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.