Dimplex Silverton SVT20 User manual

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC)
EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
08/52130/0 Issue 1
SILVERTON
SVT20

Table of Contents
Welcome and Congratulations ..................................................... 2
Important Instructions ................................................................... 3
Site Selection and Preparation ..................................................... 4
Log Grate Assembly...................................................................... 6
Log Grate Installation................................................................... 11
Operation .................................................................................... 12
Maintenance ............................................................................... 13
Additional Information ................................................................. 14
Troubleshooting .......................................................................... 15
Always use a qualied technician or service agent to repair this Log grate
Note: Procedures and techniques that are considered important enough to emphasise
Caution: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment
Warning: Procedures and techniques which, if not carefully followed, will expose the user to risk
of re, serious injury or death.
The sump and the water tank in this product are treated with a biocidal product, Silver Biocide.
This conforms with the latest relevant ISO standard
1

Welcome and Congratulations
Thank you and congratulations for choosing to purchase a Silverton from Dimplex.
Please carefully read and save these instructions.
Caution: Read all instructions and warnings carefully before starting installation. Failure to follow
these instructions may result in a possible electric shock, re hazard and will void the warranty
Please record your model and seriel number below for future reference: model and serial number
can be found on the Model and Serial Number Label located on the side of the Silverton
Model Number: _________________
Serial Number: __________________
2

Important Instructions
Please read this information guide carefully to be able to safely install, use and maintain your
product
When using electrical appliances, basic precautions should always be followed to reduce the risk
of re, electrical shock and injury to persons, including the following:
1. WARNING
Do not place material or garments on, or obstruct the air circulation around the appliance.
2. DAMAGE
If the appliance is damaged, check with the supplier before installation and operation.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a
similarly qualied person in order to avoid a hazard.
3. LOCATION
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the re immediately below a xed socket outlet or connection box.
Ensure that furniture, curtains or other combustible material are positioned no closer than 1 metre
from the appliance.
4. PLUG POSITIONING
The appliance must be positioned so that the plug is accessible.
Keep the supply cord away from the front of the appliance.
5. UNPLUGGING
In the event of a fault unplug the device.
Unplug the device when not required for long periods.
6. OWNER/USER
This appliance is not intended for use by persons (including childing) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
7. ELECTRCITY
Before switching on, please read the safety advice and operating instructions.
Note: This appliance is only to be used with the power supply unit provided.
Only plug this appliance into a supply that corresponds to that displayed on the power supply
unit. The appliance must only be supplied at extra low voltage corresponding to the markings on
the appliance
CAUTION - Some parts of this product can become very hot and cause burns. Particular attention
has to be given where children and vulnerable people are present.
8. USAGE
Do not burn wood or other materials in the log grate
3

Site Selections and Preparation
This section provides instructions for selecting a location and preparing the site to install the Log
Grate
1. Select a suitable location that ensures the Log Grate is sitting on a hard level surface for
optimum ame effect
2. Allow for approximately 5cm of clearance behing the unit ( from the frame to the back of the
mantle) and 20cm directly above the back log to allow for removal of the Rell Container.
3. Carefully unpack all of the components from the box.
Caution: Handle the logs carefully, that are fragile and can easily crack or break if dropped.
4
1
3
2
4
5
6
7

4. Unpack the transducer (contained within the water reservoir) which has been wrapped to protect
it during shipping. See Figure 1.
To access the transducer;
• Remove the top cover by turning the retaining tabs on both ends of the water reservoir.
• Remove any packaging material.
• Install the transducer so that it is sitting level in the circular holding area in the resevoir.
• Orientate the transducer wire so that it does not sit directly above the Emitter and the wire
passes through the slit in the side of the tank.
• Reinstall the top cover and ensure both retaining tabs have been turned so that they are pointing
inwards.
Note: Completely assemble the unit before lling the water
5

Log Grate Assembly
Caution: Handle logs carefully, they are fragile
and can easily crack or break, if dropped.
6

Each log is a separate component that needs to be placed on the grate. Position each log so that
the hook and loop pad on the backside of the log lines up with the corresponding hook and loop
pad on the log grate. These pads assist with securing the logs to the grate.
Note: Each of these logs are hand made, and as such, the hook and loop pads on the logs and
grate may not align perfectly, therefore, we have included additional pads should you need to
reposition them.
Each of the logs contain LED lights to create a ickering effect. During the assembly, each log
requires the electrical connectors on the log and grate to be connected as they are being placed.
In some cases, these wires can have tie wraps added to prevent the wires from being seen after
nal assembly. (not included)
7
Log Grate Assembly

8
Log Grate Assembly

9
Log Grate Assembly

Caution: Ensure that the logs
are placed so that they are not
blocking the ame effect outlet
10
Log Grate Assembly

Only use ltered tap water in this appliance.
Once installed, never move this appliance or lay it on its back, without draining the water from the
sump and water tank.
If you intend not using the appliance for longer that 2 weeks, drain the water from the reservoir
and rell container.
The rell container, reservoir, cover and container cap must be cleaned once every two weeks,
particularly in hard water areas.
1) Fill and install the Rell Container.
Note: During initial installation, the Rell Container shouldd be relled after the Reservoir has lled
to ensure maximum operation time.
2) Make sure sure the On/Off switch is switched to Off (refer to Operating Instruction section)
3) Assemble power adapter (Figure 2). Plug the power adaptor into the front of the unit, then plug
the unit into a power socket
11
Log Grate Installation

Operation
The manual controls for the Log Grate are located on the right side (Figure 3).
A. Standby/Off Switch.
Supplies power to the Log Grate
B. Momentary Button
Pressing this button toggles between Logs, Logs and ame effect, and Off.
Remote Control
The unit is supplied with a radio frequency remote control. This remote control has a range of
approximatly 15m. It does not have to be pointed at the replace and can pass through most
obstacles (including walls). It is supplied with one of 243 independent frequencies to prevent
interference with other units. The frequency designation is indicated on the back of the remote
control.
Note: Before attempting any operation with the remote control, pull the plastic insulator strip out
from between the remote casing and the battery cover (Figure 4).
Remote Control Initialisation/Reprogramming
Follow these steps for remote control initialisation and if required, re-initialisation;
1. Unplug the power adaptor from the unit.
2. Wait a minimum of ve seconds and then plug the power adapter back into the unit
3. Within ten seconds of re-acquiring power, press the ON button located on the remote
control (Figure 4)
This will synchronize the remote control and the receiver
Remote Control Usage
Pressing the On button, on the remote control, switches between the two levels:
Level 1: The Logs and lights are turned on.
Level 2: The logs and lights remain on and the ame effect is activated.
The replace can be turned off at any point by pressing the OFF button on the remote control.
12

Note: Once the mist has been activated, the unit will have to be turned Off, using either the
momentary button, on the unit, on the Off button or the remote control, then back on to return to
Level 1 - Logs and Lights only in operation.
Battery Replacement
To replace the battery,
1. Slide the battery cover open on the remote control (Figure 4)
2. Install one 12v (A23) battery in the battery holder
3. Close the battery cover
Maintenance
Warning: Disconnect the power before attempting any maintenance or cleaning to reduce the risk
of re, electric shock or damage to persons.
Log Grate Surface Cleaning
Use a warm damp cloth only to clean surfaces of the Log Grate. Do not use abrasive cleaners.
Water Reservoir
Note: There is no need to remove any of the logs or move the unit to access the water storage
system. However if you decide to to move the unit to perform any cleaning, ensure that the logs
are stable before cleaning.
The water storage system is located behind the back log. It can easily be removed by lifting each
of the components directly up. (Figure 5).
Note: There are tabs, on each end, that need to be turned to release the component
Caution: Only ltered tap water should be used in the unit to prevent scaling of the components
If you do not intend on using the unit for longer than two weeks, empty and drain the unit of water,
and dry all of the water containing components.
It is recommended that all of the water containing components are cleaned with soap and water
13
Standby
Button
On
Button

on a biweekly basis. A small brush has been included to assist in cleaning difcult items/areas i.e.
the transducer
Caution: Do not put plastic components into the dishwasher.
Note: If you need to move the unit ensure that all of the components that contain water have been
emptied before relocating.
Additional Information
AFTER SALES SERVICE
Your product is guaranteed for two year from the date of purchase. Within this period, we
undertake to repair or exchange this product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in accordance with these instructions. Your
rights under this guarantee are additional to your statutory rights, which in turn are not affected by
this guarantee.
Should you require after sales information or assistance with this product please contact Glen
Dimplex Australia on 1300 556 816 or visit our website at www.dimplex.com.au
RECYCLING
Do not dispose of electrical appliances as unsorted municipal waste. Useparate collection
facilities.Contact your local government for information regarding the collection systems
available.If electrical appliances are disposed of in landlls or dumps, hazardous
substances can leak into the ground water, polluting the food chain and damaging health
and well-being.
14

PATENT / PATENT APPLICATION
Products within the Optimyst range are protected by one or more of the following patents and
patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453 , GB 2418014, GB 2465738, GB 2449925,
GB 2465537 , GB2455277 , GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2,
EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900
Glen Dimplex Australia
Unit 1, 21 Lionel Road,
Mount Waverley VIC 3149
Australia
Ph: 1300 556 816
Fax: [phone]
Email: [email protected]
Web: www.dimplex.com.au
Glen Dimplex Australasia Ltd
38 Harris Road
East Tamaki, Auckland
New Zealand
Ph: 09 274 8265
Fax: [phone]
Email: [email protected]
Web: www.dimplex.co.nz
5336
15

Symptom Cause Corrective Action
The ame effect
will not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (See Fig.5)
The Transducer Unit is not sitting
correctly in the sump
Check plug is connected to wall
socket correctly.
Check that the water tank is full and
there is water in the sump.
Check that the connector is inserted
correctly. (See Fig.5)
Ensure the Transducer in sitting down
into the moulded recess in the sump
The ame effect is
too low.
The Metal Disc in the transducer
might be dirty.
The wire from the Transducer Unit is
sitting over the metal disc
Clean the Metal Disc with soft brush
supplied. See ‘Maintenance.’ for a
step by step procedure.
Direct the wire to the back of the
sump and make sure it sits into the
side slot exiting the sump.
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unltered tap water.
Clean the unit as described under
maintenance.
Use only ltered tap water.
Main lamps are
not working and
there are no
ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to the
wall socket correctly and that Switch
‘A’ Fig. 3 is in the ‘ON’ ( I ) position.
Troubleshooting

GLEN DIMPLEX PRODUCT WARRANTY
This warranty is provided by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 of Unit
1, 21 Lionel Road, Mount Waverley, Victoria 3149 (Phone number 1300 556 816), or in New
Zealand by Glen Dimplex Australasia Limited, New Zealand registration number 1506305, of 38
Harris Road, East Tamaki, Auckland, New Zealand (Phone number 09 2748265) (we, us our) in
respect of the Glen Dimplex product which this warranty card has been included in the packaging
for or otherwise supplied with (the Glen Dimplex product).
1 Glen Dimplex express warranty
Subject to the exclusions below, we warrant that the Glen Dimplex product will be free from
defects caused by faulty workmanship and materials within:
(a) in the case of the Glen Dimplex products used for personal, domestic or
household purposes, a period of 24 months from the date the Glen Dimplex
product is purchased as a brand new product from a retailer located in Australia or
New Zealand; and
(b) in the case of the Glen Dimplex product used for purposes other than personal,
domestic or household purposes (including business or commercial use), a period
of 12 months from the date the Glen Dimplex product is purchased as a brand new
product from a retailer located in Australia or New Zealand. Glen Dimplex
products are designed and intended for domestic use.
This express warranty is personal to the rst person who acquires the Glen Dimplex product from
the relevant retailer and claims under this warranty cannot be made by anyone other than this
person.
The benets conferred by this express warranty are in addition to the Consumer Guarantees
referred to in section 3 and any other statutory rights you may have under the Australian
Consumer Law, the New Zealand Consumer Guarantees Act and/or other applicable laws.
2 Warranty exclusions
This express warranty does not apply where:
(a) the Glen Dimplex product has been installed, used or operated otherwise than in
accordance with the product manual or other similar documentation provided to
you with the Glen Dimplex product;
(b) the Glen Dimplex product requires repairs due to damage resulting from accident,
misuse, incorrect installation, improper liquid spillage, cleaning or maintenance,
unauthorised modication, use on an incorrect voltage, power surges and dips,
voltage supply problems, tampering or unauthorised repairs by any persons, use of
defective or incompatible accessories or exposure to abnormally corrosive
conditions;

(c) the repair relates to the replacement of consumable parts such as fuses in plugs
and bulbs or any other parts of the Glen Dimplex product which require routine
replacement;
(d) you are unable to provide us with reasonable proof of purchase for the Glen
Dimplex product;
(e) the breakdown occurs after the expiry of the express warranty period set out in
section 1; or
(f) the Glen Dimplex product was not purchased in Australia or New Zealand as a
brand new product.
3 Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act
1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
4 How to make a claim
You may make a claim under this warranty by visiting our website at (www.glendimplex.com.au in
Australia, www.glendimplex.co.nz in New Zealand), contacting our customer care line (1300
556 816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than 14 days after you
rst become aware of the breakdown;
(b) provide us with the Glen Dimplex product serial number;
(c) provide us with reasonable proof of purchase for the Glen Dimplex product; and
(d) if required by us, provide us (or any person nominated by us) with access to the
premises at which the Glen Dimplex product is located at times nominated by us
(so that we can inspect the Glen Dimplex product).
5 Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2
apply, we will, at our election, either repair the Glen Dimplex product or replace the Glen
Dimplex product with a product of identical specication (or where the product is superseded or no
longer in stock, with a product of as close a specication as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.Glen Dimplex products are

designed and supplied for normal domestic use. We will not be liable
to you under this warranty for business loss or damage of any kind whatsoever.
6 Costs of warranty claim
Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to
attend your premises to inspect the Glen Dimplex product. If the Glen Dimplex product is located
in Australia, we may charge you a service call fee if a repairer will be required to travel more
than 30 kilometers from the place of purchase. For further information, please contact Glen
Dimplex on 1300 556 816 in Australia or 09 274 8265 in New Zealand. Alternatively, visit our
website at www.glendimplex.com.au in Australia or www.glendimplex.co.nz in New Zealand.