4ACTIVATE YOUR REPLACEMENT GENIE®MINI
Go to directv.com/activate and sign in, then follow the instructions, OR
Call 800.388.6597 for our automated activation line.
5PROGRAM YOUR REMOTE CONTROL
If you are prompted to program your remote control, follow the on-screen instructions or go to
directv.com/programremote
6 RETURN YOUR NONWORKING RECEIVER
For the fastest return method:
·Take your equipment directly to your nearest FedEx®Office Print & Ship Center or The UPS
Store®location. No need to pack anything—just bring your equipment in a sturdy bag or open
box along with your 9-digit account number (located on the packing slip on your bill).
Do not include your remote control, cables, accessories or any personal equipment such
as DVD players. If for any reason you removed the access card from the receiver, be sure
to return it in the package as well.
·Your equipment will be scanned, packed, labeled, and returned to DIRECTV. Once your
equipment is scanned, your return will immediately be noted on your account.
·Or, you can pack the equipment yourself. Just use the box your replacement receiver came in,
or another suitable box, and use the supplied return shipping label. (Remember to keep the
bottom portion of the label for your records.) Then, drop off the box at your local Post Office™or
FedEx®Office Print & Ship Center location. (You can track both on fedex.com.) Your return will
be noted on your account when we receive it, which could take up to 2 weeks.
Find the closest locations:
FedEx®Office Print & Ship Center go to fedex.com/attreturns
or call 800.463.3339
OR
The UPS Store®go to theupsstore.com or call 800.789.4623
IMPORTANT INFORMATION
We must receive your non-working receiver within 21 days of your replacement order
date to avoid non-return fees. Non-return fees are based on type of receiver: DVR ($135),
HD ($45), HD DVR ($135), Genie®HD DVR ($135), Genie Mini ($45), Wireless Video Bridge
($45), or Genie Lite™($45).
For more information, go to directv.com/support
Tip: Search “Genie Mini”
ATT.200006115-3
©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property
of their respective owners.
Genie Mini with Genie Mini 2 Q
ACTIVATION & EQUIPMENT
RETURN INSTRUCTIONS
