Draytek VigorAccess Troubleshooting guide

VigorAccess User Installation Guide
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History Table
Date Descriptions Version By
2005/7/22 Initial V1.0 Jenny, Jimmy, Amy

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Table of Contents
HISTORY TABLE.............................................................................................2
TABLE OF CONTENTS...................................................................................3
ABOUT THIS USER’S MANUAL ....................................................................4
Copyright ..........................................................................................................................................5
DrayTek Limited Warranty..............................................................................................................6
Be a Registered Owner .....................................................................................................................7
Caution..............................................................................................................................................7
Safety Instructions ............................................................................................................................8
European Community Declarations .................................................................................................9
Customer Support...........................................................................................................................10
Organization ...................................................................................................................................11
CHAPTER 1 PREFACE AND HARDWARE ARCHITECTURE .....................12
CHAPTER 2 INSTALLATION ........................................................................31
CHAPTER 3 IP DSLAM PRODUCT FEATURE ............................................45
CHAPTER 4 GENERAL LINE COMMANDS.................................................54

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About This User’s Manual
This manual is designed to assist users in using one of the series of high performance
IP DSLAM. The information contained in this document is subject to change without
notice. If you have any inquiries, please feel free to contact our support team via E-
mail, Fax or phone. For the latest product information and features, please visit our
website at www.DrayTek.com.

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C OPYRIGHT
Copyright 2004 by DrayTek Corporation
All rights reserved. The information of this publication is protected by copyright.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language without written permission from the
copyright holders.
Trademark
DrayTek is a registered trademark of DrayTek Corp. IP DSLAM product series are
trademarks of DrayTek Corp. Other trademarks and registered trademarks of products
mentioned in this manual may be the properties of their respective owners and only
used for identification purposes.
Target Readers
This guide is intended for those responsible for hardware unpacking and installing for
IP DSLAM.

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D RAY T EK L IMITED W ARRANTY
We warrant to the original end user (purchaser) that the IP DSLAM will be free from
any defects in workmanship or materials for a period of three (3) years from the date
of purchasing from the dealer. Please keep your purchase receipt in a safe place
because it serves as the proof of purchase date.
During the warranty period, and upon proof of purchase, should the product have
indications of failure due to faulty workmanship and/or materials, at our discretion,
we will repair or replace the defective products or components, without charging for
either parts or labor, to whatever extent we deem necessarily to restore the product in
proper operating condition. Any replacement will consist of a new or remanufactured
functionally equivalent product of equal value, and will be offered solely at our
discretion. This warranty will not apply if the product is modified, misused, tampered
with, damaged by an act of God, or subject to abnormal working conditions.
The warranty does not cover the bundled or licensed software of other vendors.
Defects that do not significantly affect the usability of the product will not be covered
by the warranty.
We reserve the right to revise the manual and online documentation to make changes
from time to time in the contents here of without obligation to notify any person of
such revisions or changes.

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B E A R EGISTERED O WNER
Online web registration at www.DrayTek.com is preferred. Alternatively, fill in the
registration card and mail it to the address found on the reverse side of the card.
Registered owners will receive our future product and update information.
C AUTION
There is the risk of explosion if an incorrect type of battery is replaced.
Dispose of used batteries according to local environmental instructions.

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S AFETY I NSTRUCTIONS
Operation Environment
Make sure that the AC power source is in the range of AC 100-240V.
The IP DSLAM should be used in a sheltered area, within a temperature
range from 0 to +50 °C and relative humidity in the range of 10% and 90%.
DC power source operating condition: -42 to –56VDC. Do not expose the
IP DSLAM to direct sunlight or other heat sources. The housing and
electronic components may be damaged by direct sunlight or heat sources.
Installation
Read the quick start guide and installation manual before turning on the
power switch of device.
Locate the emergency power-off switch near the device prior to power
connection.
Fixing the device on chassis to maintain air circulation and stable condition
is recommended.
Do not work alone if the operation environment is dangerous.
Check and avoid the potential hazard for moist environment, and grounding
issue for power cable.
Please turn off the power switch when replacing fuse, installing or removing
chassis.
Do not place the device in a damp or humid place, e.g. a bathroom- (such as
this environment).
Avoid operating cable connection during lightning period.
When you want to dispose of the IP DSLAM, please follow local
regulations on conservation of the environment.
Maintenance
Users can replace fuses by removing the module and replace it when
necessary. Other components should be repaired by authorized and qualified
personnel. Do not try to open or repair the device by yourself.
The fuse for AC power inlet should be identical to the following standard:
250VAC, 2A

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E UROPEAN C OMMUNITY D ECLARATIONS
DrayTek Corporation declares that the IP DSLAM is in compliance with the essential
requirements and other relevant provisions of R&TTE Directive 99/5/EC.

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C USTOMER S UPPORT
Please prepare the following information before you contact your customer support.
Product model and serial number.
Warranty information.
Date that you received IP DSLAM.
Product configuration.
Software release version number.
Brief description of your problem.
Steps that you may take to solve it and associate their SysLog messages.
The information of customer supports and sales representatives is in
www.DrayTek.com, respectively.