Draytek VigorAccess Troubleshooting guide

VigorAccess User Installation Guide
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History Table
Date Descriptions Version By
2005/7/22 Initial V1.0 Jenny, Jimmy, Amy

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Table of Contents
HISTORY TABLE.............................................................................................2
TABLE OF CONTENTS...................................................................................3
ABOUT THIS USER’S MANUAL ....................................................................4
Copyright ..........................................................................................................................................5
DrayTek Limited Warranty..............................................................................................................6
Be a Registered Owner .....................................................................................................................7
Caution..............................................................................................................................................7
Safety Instructions ............................................................................................................................8
European Community Declarations .................................................................................................9
Customer Support...........................................................................................................................10
Organization ...................................................................................................................................11
CHAPTER 1 PREFACE AND HARDWARE ARCHITECTURE .....................12
CHAPTER 2 INSTALLATION ........................................................................31
CHAPTER 3 IP DSLAM PRODUCT FEATURE ............................................45
CHAPTER 4 GENERAL LINE COMMANDS.................................................54

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About This User’s Manual
This manual is designed to assist users in using one of the series of high performance
IP DSLAM. The information contained in this document is subject to change without
notice. If you have any inquiries, please feel free to contact our support team via E-
mail, Fax or phone. For the latest product information and features, please visit our
website at www.DrayTek.com.

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C OPYRIGHT
Copyright 2004 by DrayTek Corporation
All rights reserved. The information of this publication is protected by copyright.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language without written permission from the
copyright holders.
Trademark
DrayTek is a registered trademark of DrayTek Corp. IP DSLAM product series are
trademarks of DrayTek Corp. Other trademarks and registered trademarks of products
mentioned in this manual may be the properties of their respective owners and only
used for identification purposes.
Target Readers
This guide is intended for those responsible for hardware unpacking and installing for
IP DSLAM.

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D RAY T EK L IMITED W ARRANTY
We warrant to the original end user (purchaser) that the IP DSLAM will be free from
any defects in workmanship or materials for a period of three (3) years from the date
of purchasing from the dealer. Please keep your purchase receipt in a safe place
because it serves as the proof of purchase date.
During the warranty period, and upon proof of purchase, should the product have
indications of failure due to faulty workmanship and/or materials, at our discretion,
we will repair or replace the defective products or components, without charging for
either parts or labor, to whatever extent we deem necessarily to restore the product in
proper operating condition. Any replacement will consist of a new or remanufactured
functionally equivalent product of equal value, and will be offered solely at our
discretion. This warranty will not apply if the product is modified, misused, tampered
with, damaged by an act of God, or subject to abnormal working conditions.
The warranty does not cover the bundled or licensed software of other vendors.
Defects that do not significantly affect the usability of the product will not be covered
by the warranty.
We reserve the right to revise the manual and online documentation to make changes
from time to time in the contents here of without obligation to notify any person of
such revisions or changes.

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B E A R EGISTERED O WNER
Online web registration at www.DrayTek.com is preferred. Alternatively, fill in the
registration card and mail it to the address found on the reverse side of the card.
Registered owners will receive our future product and update information.
C AUTION
There is the risk of explosion if an incorrect type of battery is replaced.
Dispose of used batteries according to local environmental instructions.

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S AFETY I NSTRUCTIONS
Operation Environment
Make sure that the AC power source is in the range of AC 100-240V.
The IP DSLAM should be used in a sheltered area, within a temperature
range from 0 to +50 °C and relative humidity in the range of 10% and 90%.
DC power source operating condition: -42 to –56VDC. Do not expose the
IP DSLAM to direct sunlight or other heat sources. The housing and
electronic components may be damaged by direct sunlight or heat sources.
Installation
Read the quick start guide and installation manual before turning on the
power switch of device.
Locate the emergency power-off switch near the device prior to power
connection.
Fixing the device on chassis to maintain air circulation and stable condition
is recommended.
Do not work alone if the operation environment is dangerous.
Check and avoid the potential hazard for moist environment, and grounding
issue for power cable.
Please turn off the power switch when replacing fuse, installing or removing
chassis.
Do not place the device in a damp or humid place, e.g. a bathroom- (such as
this environment).
Avoid operating cable connection during lightning period.
When you want to dispose of the IP DSLAM, please follow local
regulations on conservation of the environment.
Maintenance
Users can replace fuses by removing the module and replace it when
necessary. Other components should be repaired by authorized and qualified
personnel. Do not try to open or repair the device by yourself.
The fuse for AC power inlet should be identical to the following standard:
250VAC, 2A

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E UROPEAN C OMMUNITY D ECLARATIONS
DrayTek Corporation declares that the IP DSLAM is in compliance with the essential
requirements and other relevant provisions of R&TTE Directive 99/5/EC.

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C USTOMER S UPPORT
Please prepare the following information before you contact your customer support.
Product model and serial number.
Warranty information.
Date that you received IP DSLAM.
Product configuration.
Software release version number.
Brief description of your problem.
Steps that you may take to solve it and associate their SysLog messages.
The information of customer supports and sales representatives is in
www.DrayTek.com, respectively.

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O RGANIZATION
This document is separated into the following chapters:
Chapter Title Description Page
1Preface and
Hardware
Description
Provides a product overview and
hardware architecture description. 12
2Installation Provides installation, LED indication
and hardware installation.
31
3IPDSLAM Product
Feature Setup Provides IPDSLAM product feature and setup.
45
4General CLI
command Instruction Provides an instruction for command line interface.
54

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CHAPTER 1
Preface and Hardware Architecture
This chapter is divided into the following sections,
Section 1.1: Introduction
Section 1.2: Hardware Architecture
Section 1.3: Box Connections
Section 1.4: Power Connection
Section 1.5: ADSL Port Connection
Section 1.6: Connector and Interface Description
1.1 Introduction
With the explosive growth of Internet, people are becoming more and more relying on
Internet in daily life. The rapidly increase in bandwidth demanded by digital society
has put pressure on the network therefore, bandwidth and performance management
are becoming critical issue for ISP.
IP DSLAM, which is equipped with 24 ADSL2/+ ports, is designed for ISP (Internet
Service Provider) to implement bandwidth management for multiple subscribers. As
IP DSLAM supports high upstream and downstream bit-rates performance, therefore,
IP DSLAM is being deployed primarily for residential customer for IPTV application
or high speed Internet service or business customers to replace expensive T1/E1
leased line.
IP DSLAM is not only equipped with a console port being used for local management,
but also provided excellent capabilities of SNMP, Telnet for remote management. In
particular, IP DSLAM can be easily configured by EMS. The EMS system covers
topology, configuration, deployment, security, alarm management and backed storage.
Moreover, with the solution of port-based and tag-based VLAN, IP DSLAM can
isolate traffic between different users and provide improved security.

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The compact design of IP DSLAM is composed of two units. One is Slave for 24-port
ADSL 2/+ with built-in POTS splitters connected to ADSL modems. The other is
Master, which has DSL, optical interfaces, and 6 subtend interfaces. IP DSLAM
provides lots of applications as below:
High speed Internet Service
IP DSLAM aggregates DSL subscribers and terminates the encapsulated type ATM
cell. Users can easily access Internet through the IP backbone network.
Gaming application Service
By combining gaming server, IP DSLAM can provide gaming service.
Stream TV Service
IP DSLAM uses ADSL 2/+ high speed DSL technology, and supports stream TV
Service.
Video on Demand Service
Service provider can offer multimedia services by setting up video or content server
on the local side. By combining rich content video server, IP DSLAM also provides
the video on demanded service. Users can easily access multimedia content based on
IP DSLAM architecture.
Combined with VoIP Service
IP DSLAM can combine IAD, DSL/VoIP gateway with highest priority to provide toll
quality voice communication in terms of voice quality and reliability for the users.
Mail or Portal Service
IP DSLAM provides the feasibility to connect mail or proxy server.
Application scenario of IP DSLAM for general users is shown in Figure 1-1.

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Figure 1-1. Application scenario of IP DSLAM
IP DSLAM is able to support enterprise customer with high-speed service request.
Customers can subscribe multiple ADSL 2/+ lines by integrating security router with
load balance feature. By combining VoIP devices, system integrator provides multiple
services with VoIP, Video on Demand, and ADSL2/+ bundle solution.
The firewall and VPN security of VoIP security router is also provided by the
architecture to meet business requirements. This application is suitable on Hotel and
MTU applications. The entire system is managed by EMS system. Application
scenario of IP DSLAM for enterprises is shown in Figure 1-2.

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Figure 1-2. Application scenario of IP DSLAM for enterprises
1.2 Hardware Architecture
1.2.1 System Architecture Overview
The system architecture is shown in Figure 1-3. It has one Master to subtend up to 6
Slaves. The hardware interface of Master unit covers ARM relay, console,
management with RJ45, Gigabits optical interface with SC connector, GE subtend
interface with RJ45 connector, ADSL2/+ with RJ21 connector, and POTS with RJ21
connector. Users can connect the IP DSLAM slave to an subtend interface of Master,
Ethernet WAN switch using a straight-through Category 5 UTP 8C8P cable with RJ-
45 connectors. Then, connecting the other end of the cable to subtend interface, users
can stack multiple IP DSLAM units up to the number of ports available on the
Ethernet switch as shown in the following page.

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Figure 1-3. Stacking IP DSLAM architecture
1.2.2 Master Overview
The purpose of master unit is as a central unit in DSL application to manage all slave
units connected with it. Master unit always collects related information from slave
units. Moreover, users can manage slave units through master unit.
The picture of master unit is shown in Figure 1-4.
Figure 1-4. Master Device picture

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Master unit supports some features as following –
Network Interface - The trunk should be 1000-Based LX, SX or GE Interface.
Cascade Interface - GE interfaces can be cascaded up to six IP DSLAM slave units.
Capacity – It supports ADSL 2/+ port range from 24 to 168 ports.
Security – It supports Packet filter, and password protection.
Splitter Build in – It supports 24-port xDSL/Splitter included module.
Redundancy – Optional uplink automatically switch of activity in the event of fiber
failure.
Inventory savings - Common equipment across central office and outside plant
deployments.
Management - Single IP Management.
Q.o.S - Packet filter and classification.
1.2.3 Slave Overview
The role of slave unit is to provide a high-performance; good services DSL feature in
Internet environment. The picture of slave unit is shown in Figure 1-5.
Figure 1-5. Slave Device picture
A slave unit support some features is shown as follows –
Network Interface - Two 10/100M Fast Ethernet Interfaces or one Gigabit Copper
interface for cascade link.
Capacity – It supports ADSL 2/+ 24 ports.
Security – It supports packet filter, and password protection.
Splitter Build in – It supports 24 port xDSL/Splitter included module.
Inventory savings - Common equipments across central office and outside plant
deployments.
Management – It is managed by IP DSLAM master unit.
Q.o.S - Packet filter and classification.

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1.3 Box Connections
1.3.1 Rack-Mounting the BOX
IP DSLAM can be installed on 19-, 23-inches racks by using standard brackets in 19-
inch rack or optional larger brackets on 23-inch rack. The bracket for 19-, 23-inch
racks are shown in Figure 1-6.
Figure 1-6. Brackets for 19-, 23-inch rack
Attach the brackets to the chassis in 19-, 23-inch rack as shown in Figure 1-7. The
second bracket attaches the other side of the chassis as above procedure.
Figure 1-7. Bracket installation for Front mounting on 19-, 23-inch rack
1.3.1 Installing Chassis in Rack
After bracket installation, IP DSLAM chassis could be installed in the rack by using
two screws for each side of rack.

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1.3.2 Desktop Type Installation
Rubber feet in IP DSLAM package surports desktop installation. These rubber feet
aims to improve the air circulation and at the same time decrease unnecessarily
rubbing on desk.
1.3.3 Power, Ground Connections on the Rear Panel
The AC input and ground connections are on the rear panel and shown in Figure 1-8.
You can connect the rack to ground by spring screws.
Fuse
Figure 1-8. Rear panel and AC power input
The DC input and ground connections are on the rear panel and shown in Figure 1-9.
You can connect the rack to ground by spring screws.
Figure 1-9. Rear panel and DC power input

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1.4 Power Connection
1.4.1 AC Power Connection
Connect the female end of the power cord to the power socket on the rear panel of IP
DSLAM as shown next. Connect the other end of the cord to a power outlet and make
sure that no objects obstruct the airflow of the fans (located on the rear side of the
unit).
1.4.2 DC Power Connection
There are following steps to setup DC power connection.
Step 1 Check and ensure that power in the DC source is OFF.
Step 2 Remove the cover of the DC power connector.
Step 3 Connect chassis ground to stud terminal labeled “FG”.
Step 4 Connect the power lead from the positive terminal of power source to the stud
terminal labeled “RTN”.
Warning The Figure 1-10 shows the DC power supply terminal block. It is the lugs at
the wiring end from the power source. The wiring procedure is for ground-to-ground,
positive-to-positive, and negative-to-negative in order. The ground wire should
always be connected first and disconnected last.
Step 5 Connect the power lead from the negative terminal of power source to the stud
terminal labeled “(–) 48VDC”.
Step 6 put back the small plastic cover over the power terminals.
Step7 Check and turn on the power from power source. If the power is properly
connected, a PWR green LED on the front panel of IP DSLAM lights up.