Dvdo Iscan duo User manual

1. What should I do if my iScan Duo is not functioning correctly?

Restore the iScan Duo to its factory default state.

a. Using the remote control:

• Press the MENU button

• Press the



button until the FPD shows Conﬁ guration

• Press ENTER

• Press the



button until the FPD shows Factory Defaults

• Press ENTER

• Press the



button until the FPD shows All Defaults

• Press ENTER

• Press the



button to select Yes

• Press ENTER

The iScan Duo will be restored to its factory default state.

b. Using the buttons on the front panel:

• Apply power to the iScan Duo

• Press the MENU, EXIT and POWER buttons simultaneously until

the FPD shows Factory Default — Please wait . . .

2. Why is the blue Status LED blinking on the front panel

of my iScan Duo?

The Status LED on the iScan Duo will blink blue if it is processing an HDCP

protected signal on its HDMI inputs and it is unable to authenticate with

the display. Verify that your display is HDCP-compliant. If your display

is not HDCP-compliant then you will need to use the analog connections

from your source. If your display is HDCP compliant, check your cabling

and try new cables, if possible, or try cycling the power on your display or

HDCP source to force reauthentication between your display and source.

3. Will I lose the settings on my iScan Duo if I update the

software version?

The iScan Duo will typically not lose its settings after performing a soft-

ware update. DVDO will inform users if a software update will erase the

iScan Duo’s settings. Please take note of your settings before updating

your software.

Questions?

866.423.DVDO

(Monday - Friday, 9 am to 5 pm PST)

www.dvdo.com

Troubleshooting

QUICK START GUIDE

DUAL OUTPUT HIGH-DEFINITION VIDEO PROCESSOR

Unpack the box



Remove the components and iScan Duo from the box.

Save the packing materials in case you need them later.



Review the documentation for important information.

Notice: The information contained on this Quick Start card, including but not limited to any product speci cations, is subject to change without notice.

Check the components

• iScan Duo Video Processor

• Universal 12V@5A AC-to-DC Power Converter

• US IEC Power Cord (International Customers, consult your local authorized DVDO reseller)

• Remote Control

• iScan Duo Owner’s Manual

• Serial Cable for Automation

• Rackmount Kit

• Std-A plug to Mini-B plug 5-pin USB cable

If any items are missing or damaged, please notify your dealer immediately.

Quick Note

This Quick Start Guide has been created to assist you in the rst step of setting up your iScan Duo system. It involves displaying the iScan

Duo’s On Screen Display (OSD) on your screen.

Using the iScan Duo’s OSD allows the user to navigate the menu system, and lets the user know that the iScan Duo is sending a compatible

signal to the display. If the OSD is not visible on the display’s screen by pressing one of the sub-menu buttons on the remote control, then

the iScan Duo’s output must be congured to work with the input that is being used on the display. Following all of the steps provided should

allow you to see the OSD.

To best set up your iScan Duo unit with your display, we recommend that you consult your iScan Duo Owner’s Manual – Section 3 – Setup.

Instructions in bold apply to specic buttons on either the front panel or remote control of the iScan Duo. Instructions in italics (top line /

bottom line) apply to information that is displayed on the Front Panel Display (FPD).

STEP 1 - Powering Up

Attach the removable power cord to the external power supply. Plug the removable power cord into a wall outlet or power conditioner, if

applicable. Plug the small connector attached to the cable that comes out of the power supply into your iScan Duo. Your iScan Duo should

power on and display iScan Duo — DVDO on the FPD. The Status LED on your iScan Duo will turn red indicating that there are no active

inputs detected.

STEP 2 - Connecting the iScan Duo in your system

Displays with a Digital Input (HDMI or DVI-D)

HDMI is backwards compatible with DVI-D with the use of either a cable or adapter. Connect the iScan Duo’s HDMI 1 output to your display.

If your display has an HDMI input, use an HDMI-to-HDMI cable. If your display has a DVI-D input, use an HDMI-to-DVI cable or adapter.

The default output on the iScan Duo is HDMI 1. The iScan Duo automatically outputs the preferred output format of your display. Once

connected, press the MENU button and you should see the iScan Duo’s OSD.

HDMI DVI-D

RG B V

H/Cs

PR/CRPB/CBY

PRPBY

RG B V

H/Cs

PR/CRPB/CBY

PRPBY

Front and Back Panel

MENU EXIT

H D M I

1 2 3 4

INPUT

OUTPUT

SERIAL PORT

ANALOG AUDIO INPUT

Y(G) Pb (B) Pr (R) H V

DC In

Y(G) Pb (B) Pr (R)

L R

ANALOG VIDEO

Front Panel Display (FPD) Navigation Keys

Power Left Down Right

Menu Exit

Power

Video 1

Video 2

Optical

Digital

Output

Coaxial

Digital

Output

Optical

Digital Input

1 & 2

Coaxial

Digital Input

3 & 4

Serial Port

S-Video 1

S-Video 2

Component/RGBS 2

Component/RGBS 1

RGBHV/Component

Output

HDMI Inputs

1–4

HDMI Output

Analog Audio

Input

D I G I T A L A U D I OS-VIDEO VIDEOSYNCPOWER

HD-SDI Inputs (Optional)

1 & 2

RGBHV/Component

Input

IR WindowStatus LED Enter

COMPONENT

12V Triggers

1 & 2

MENU EXIT

Front Panel Display (FPD) Navigation Keys

On/Standby Left Down Right

Menu Exit

IR WindowStatus LED Enter

1 2 3 4 5 6 7 8

VGA

SERIAL PORT

VIDEO 3

Y(G) Pb (B) Pr (R) VIDEO/S

12V DC 5A

1 2 1 2 3

L R L R

D I G I T A L A U D I O I N P U T S

A U D I O OU T

T RI GGE R OU TA N A L O G A U D I O I N P U T S

12VDC 50 mA MAX

1 2

1 2 I N

O U T

S-VIDEO

AUDIO

A N A L O G V I D E O I N P U T S H D M I I N P U T S H D M I O U T P U T S

USB POWER

I R

HDMI Inputs

1–8

HDMI Outputs

1–2

PowerRemote

Control

Jacks

Mini USB

Port

S-Video

Optical Digital

Output

Optical

1 – 3

12V Triggers

1 & 2

Analog Audio Inputs

1 & 2 Serial Port

HDMI Audio

Output

Coaxial

Video 3 Component 1

Component 2 VGA PortVideo 2

Video 1

Digital Audio Inputs

1. What should I do if my iScan Duo is not functioning correctly?

Restore the iScan Duo to its factory default state.

a. Using the remote control:

• Press the MENU button

• Press the



button until the FPD shows Conﬁ guration

• Press ENTER

• Press the



button until the FPD shows Factory Defaults

• Press ENTER

• Press the



button until the FPD shows All Defaults

• Press ENTER

• Press the



button to select Yes

• Press ENTER

The iScan Duo will be restored to its factory default state.

b. Using the buttons on the front panel:

• Apply power to the iScan Duo

• Press the MENU, EXIT and POWER buttons simultaneously until

the FPD shows Factory Default — Please wait . . .

2. Why is the blue Status LED blinking on the front panel

of my iScan Duo?

The Status LED on the iScan Duo will blink blue if it is processing an HDCP

protected signal on its HDMI inputs and it is unable to authenticate with

the display. Verify that your display is HDCP-compliant. If your display

is not HDCP-compliant then you will need to use the analog connections

from your source. If your display is HDCP compliant, check your cabling

and try new cables, if possible, or try cycling the power on your display or

HDCP source to force reauthentication between your display and source.

3. Will I lose the settings on my iScan Duo if I update the

software version?

The iScan Duo will typically not lose its settings after performing a soft-

ware update. DVDO will inform users if a software update will erase the

iScan Duo’s settings. Please take note of your settings before updating

your software.

Questions?

866.423.DVDO

(Monday - Friday, 9 am to 5 pm PST)

www.dvdo.com

Troubleshooting

QUICK START GUIDE

DUAL OUTPUT HIGH-DEFINITION VIDEO PROCESSOR

Unpack the box



Remove the components and iScan Duo from the box.

Save the packing materials in case you need them later.



Review the documentation for important information.

Notice: The information contained on this Quick Start card, including but not limited to any product speci cations, is subject to change without notice.

Check the components

• iScan Duo Video Processor

• Universal 12V@5A AC-to-DC Power Converter