Dyson DC27 User manual

OPERATING MANUAL
2
1click
click
REGISTER
FOR YOUR
FREE 5 YEAR
GUARANTEE
TODAY
WASH FILTER
Wash filter with cold water
at least every 3 months.
ON/OFF
3
months
ASSEMBLY

Note your serial number for future reference
After registering for your 5 year guarantee, your Dyson
vacuum cleaner will be covered for parts and labour for
5 years from the date of purchase, subject to the terms of
the guarantee.
If you have any query about your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline with your serial
number and details of where/when you bought the
vacuum cleaner. Your serial number can be found on
your rating plate which is behind the clear bin.
Most queries can be solved over the phone by one of our
trained Dyson Customer Care Helpline staff.
REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline
Open 7am–10pm.
7 days a week.
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.com/register
UK 0800 298 0298
IRL 01 475 7109
3 EASY WAYS TO REGISTER FOR YOUR FREE 5 YEAR GUARANTEE
2

IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
1. Do not leave the Dyson vacuum when plugged in. Unplug from socket when not in use and before servicing.
2. Do not use outdoors or on wet surfaces. Suitable for dry locations only. Do not use to pick up water.
3. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be
supervised to ensure that they do not play with the Dyson vacuum.
4. This Dyson vacuum is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the Dyson vacuum to ensure that they can use the Dyson vacuum safely.
5. Use only as described in this manual. Use only Dyson recommended accessories and replacement parts. Do not
carry out any maintenance other than that shown in this manual, or advised by the Dyson Customer Care Helpline.
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the Dyson
vacuum as incorrect reassembly may result in an electric shock or fire.
6. Do not use with a damaged cable or plug. If the Dyson vacuum is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water, do not use and contact the Dyson Customer Care Helpline. If the
supply cable is damaged it must be replaced by Dyson, its service agent or similarly qualified person in order to
avoid a hazard.
7. Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or
corners. Do not run the Dyson vacuum over cable. Keep cable away from heated surfaces. To avoid a tripping
hazard wind the cable when not in use.
8. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable.
9. Do not handle the plug or Dyson vacuum with wet hands.
10. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
11. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts, such as the brush
bar. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
12. Turn off all controls before unplugging.
13. Use extra care when cleaning on stairs. Do not work with the Dyson vacuum above you on the stairs.
14. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.Do not use to pick up flammable or combustible liquids, such as petrol,
or use in areas where they may be present.
15. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
16. Do not use without the clear bin and filter in place.
17. The use of an extension cable is not recommended.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON VACUUM IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flame.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
Do not put hands
near the brush bar
when the vacuum
cleaner is in use.
3

click
click
2
1click
click
ON/OFF
2 31
For carpeted floors
For hard floors
Belt Protection System
Ensure machine is upright before
adjusting the brush setting.
Carpeted floors
Hard floors
Using your Dyson vacuum cleaner
Clear bin emptying
Looking for blockages
Clearing brush bar obstructions
Carpets/Hard floors
Carrying your Dyson
vacuum cleaner
4

click
click
2
1click
click
ON/OFF
2 31
For carpeted floors
For hard floors
Belt Protection System
Ensure machine is upright before
adjusting the brush setting.
Carpeted floors
Hard floors
Looking for blockages
Carpets/Hard floors
High-reach cleaning
5

IMPORTANT!
WASH FILTER
click
3
months
6

Wash filter with cold water at least every 3 months.
click
7

ASSEMBLY
• Stand the vacuum cleaner up straight and slide the hose into guides at the back
of the vacuum cleaner and click into place.
• Ensure the hose is straight and slide the wand straight down into the hose until it
clicks into place.
• Click the wand handle into the top of the vacuum cleaner.
• Attach the tools to the vacuum cleaner and wind the cable counter-clockwise
around cable hooks and secure with clip.
USING YOUR DYSON VACUUM CLEANER
Unwind the cable and insert the plug into a suitable socket.
Hold the cleaner head down with your foot and pull the handle downwards.
To switch ‘ON’ or ‘OFF’ press the power button in front of the handle.
CAUTION:
• Do not allow the vacuum cleaner to be used by anyone who may not be able to
operate it safely.
• The use of an extension cable is not recommended.
• Always switch off and unplug before performing maintenance on your
vacuum cleaner.
• When returning to the upright position, ensure that the wand and clear bin
assembly are fully upright before releasing the vacuum cleaner.
• Ensure the cyclone is secured to the vacuum cleaner. Do not press the cyclone
release button or shake the vacuum cleaner while carrying or it could fall and
cause injury.
• Store the vacuum cleaner indoors. Put the vacuum cleaner away after use with
the cable coiled safely, to prevent tripping hazards.
• Do not use outdoors or on wet surfaces or to vacuum water or other liquids –
electric shock could occur.
• Do not lubricate any parts, or carry out any maintenance or repair work
other than that shown in this manual, or advised by the Dyson Customer
Care Helpline.
PLEASE NOTE:
• This vacuum cleaner is intended for domestic use only. Fine dust such as plaster
dust or flour should only be vacuumed in very small amounts.
• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the vacuum cleaner.
• If used in a garage, care should be taken to wipe the soleplate and wheels with
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could
damage delicate floors.
• Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs, and carpet. Some carpets will fuzz
if a rotating brush bar is used when vacuuming. If this happens, we recommend
vacuuming in hard floors mode and consulting with your flooring manufacturer.
• When vacuuming, certain carpets may generate small static charges in the clear
bin. These are entirely harmless and are not associated with the mains supply.
To minimise any effect from this, do not put you hand or insert any object into
the clear bin unless you have first emptied it and rinsed it out with cold water.
(See ‘Clear bin cleaning’ section.)
CARPETS/HARD FLOORS
When you switch the machine on for the first time, the brush bar
will default to ON (spinning). The brush bar will automatically stop if
it becomes obstructed. If the brush bar stops during use, please refer
to the “Clear brush bar obstructions” section. To switch the brush bar
OFF (eg. for use on hard floors), recline the vacuum cleaner and turn the
brush bar ON/OFF control on the cleaner head to the OFF position. The
brush bar will remain OFF until it is turned back to ON at a later date.
HIGH-REACH CLEANING
CAUTION:
• Switch ‘OFF’ the vacuum cleaner before changing tools.
• Powerful suction can cause the hose to ‘pull back’ - please take care.
• Take extra care when vacuuming on stairs; do not work with the vacuum cleaner
above you on the stairs. Do not put the vacuum cleaner on chairs, tables etc.
• Ensure vacuum cleaner is in upright position before using tools.
PLEASE NOTE:
• To release the wand, open the wand cap and pull the red tube until the
wand releases from the vacuum cleaner. Tools can be attached to either the
hose or wand.
• The brush bar will not rotate when the vacuum cleaner is in an upright position.
• Ensure wand cap is closed when not in use.
CLEAR BIN EMPTYING
CAUTION:
• Switch ‘OFF’ the vacuum cleaner and unplug before emptying the clear bin.
PLEASE NOTE:
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• To remove the clear bin from the vacuum cleaner, press the red button at
the rear of cyclone carrying handle. To release the dirt, press the red bin
release button.
• The British Allergy Foundation is a UK national charity with the aim of improving
awareness, prevention and treatment of allergies. Do not use the vacuum
cleaner without the clear bin in place.
• To minimise dust and allergen contact when emptying, encase the clear bin
tightly in a plastic bag and empty. Remove the clear bin carefully and seal bag
tightly, dispose as normal.
CLEAR BIN CLEANING
CAUTION:
• Do not immerse the whole cyclone in or pour water into the cyclones.
• Ensure the clear bin is completely dry before replacing.
PLEASE NOTE:
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Clean the shroud with a cloth or dry brush to remove lint and dust.
• Do not put clear bin in a dishwasher.
WASHING YOUR FILTER
DO THIS EVERY 3 MONTHS
CAUTION:
• Switch ‘OFF’ and unplug the vacuum cleaner before removing the filter.
• Ensure filter is completely dry before refitting to the vacuum cleaner.
PLEASE NOTE:
• This vacuum cleaner has one washable filter, located as shown. It is important
to check your filter regularly and wash at least every 3 months according to
instructions, to maintain performance.
• After washing please leave for 24 hours to dry completely.
• It is normal for filter to turn grey in colour. The filter may require more frequent
washing if vacuuming fine dust.
• Do not use detergents to clean the filter.
• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
LOOKING FOR BLOCKAGES
CAUTION:
• Switch ‘OFF’ and unplug the vacuum cleaner before checking for blockages.
Failure to do so could result in personal injury.
• Please ensure the vacuum cleaner is upright and switched off before removing
hose or airway inspection parts.
• Beware of sharp objects when clearing blockages.
• Refit all parts of the vacuum cleaner securely before using.
PLEASE NOTE:
• Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.
• This vacuum cleaner is fitted with a thermal cut-out. If any part of the vacuum
cleaner becomes blocked, it may overheat and automatically cut-out. Switch
‘OFF’ and unplug the vacuum cleaner and leave to cool down before checking
filter or for blockages.
CLEARING BRUSH BAR OBSTRUCTIONS
CAUTION:
• Switch ‘OFF’ and unplug the vacuum cleaner before clearing brush bar
obstructions. Failure to do so could result in personal injury.
• Beware of sharp objects when clearing obstructions.
• Refit all parts of the vacuum cleaner securely before using.
PLEASE NOTE:
• Clearing brush bar obstructions is not covered by your vacuum cleaner’s limited
guarantee.
DISPOSAL INFORMATION
This product should not be treated as household waste. Instead it should be
handed over to the applicable collection point for the recycling of electrical
and electronic equipment – this may be your local civic amenity site or a
facility provided by the retailer selling the product or a replacement product.
By ensuring this product is disposed of correctly, you will help prevent potential
negative consequences for the environment and for human health, which could
otherwise be caused by inappropriate waste handling of this product. For more
detailed information about recycling of this product, please contact the Dyson
Customer Care Helpline, your local authority civic amenity site or the retailer
selling the product or a replacement product.
DYSON CUSTOMER CARE
If you have a question about your Dyson vacuum cleaner, call the Dyson
Customer Care Helpline with your serial number and details of where and when
you bought the vacuum cleaner, or contact us via the website. The serial number
can be found on the main body of the vacuum cleaner behind the clear bin.
Most questions can be solved over the phone by one of our Dyson Customer
Care Helpline staff.
If your vacuum cleaner needs service, call the Dyson Customer Care Helpline so
we can discuss the available options. If your vacuum cleaner is under guarantee,
and the repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON MACHINE OWNER
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER.
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• By calling the Dyson Customer Care Helpline on UK 0800 298 0298 or
IRL 01 475 7109.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.
8

LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your vacuum cleaner (at Dyson’s discretion) if your
vacuum cleaner is found to be defective due to faulty materials, workmanship or
function within 5 years of purchase or delivery (if any part is no longer available
or out of manufacture Dyson will replace it with a functional replacement part).
• Use of the vacuum cleaner in the UK and Republic of Ireland.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the vacuum cleaner which is not in accordance
with the Dyson Operating Manual.
• Blockages – please refer to the Dyson Operating Manual for details of how to
unblock your vacuum cleaner.
• Use of the vacuum cleaner for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories which are not Dyson Genuine Components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on UK 0800 298 0298 or IRL 01 475 7109.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of delivery/purchase before any work can be carried
out on your vacuum cleaner. Without this proof, any work carried out will be
chargeable. Please keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your vacuum cleaner under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please let us know by contacting Dyson Limited, Tetbury Hill,
Malmesbury, Wiltshire, SN16 0RP England, or by calling the Dyson Customer
Care Helpline on UK 0800 298 0298 or IRL 01 475 7109. Or you can email us
at [e-mail]
For more information on how we protect your privacy, please see our privacy
policy on www.dyson.co.uk
9
The British Allergy Foundation Seal of Approval is a UK registered trademark of the
British Allergy Foundation.
PRODUCT INFORMATION
Net weight: 8.32kg.
Please note: Small details may vary from those shown.
This product is protected by the following intellectual rights:
PATENT/PATENT APPLICATION NUMBERS
EP 1119282, US 6,519,807, EP 1268076, US 6835222, EP 1361813,
US 7290309, EP 1370172, US 6991666, EP 1361812, US 7278181, EP 1361814,
US 7018439, EP 1361815, US 6974488, EP 04768834.6,
US 2007-0079579, US 2008-0105510, WO 2005/107553, EP 05757418.8,
US 11/631,109, GB 241296, EP 05757445.1, US 11/632,851, GB 2422093,
EP 06700228.7, US 2008-000004, GB 2440718, WO 2008/017803,
GB 2440716, WO 2008/017806, GB 2440515, WO 2008/015377,
GB 2440717, WO 2008/017804, WO 2008/017801, GB 2440514,
WO 2008/015378, GB 2440715, WO 2008/017802.
Equivalent patents, registered designs and applications exist in other countries.

www.dyson.com
Dyson Customer Care
If you have a question about your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline with your serial number
and details of where and when you bought the cleaner, or
contact us via the Dyson website. The serial number can be
found on the main body of the machine behind the clear bin.
JN.32553 PN.16283-03-04 24.02.10
UK Dyson Customer Care
[e-mail]
0800 298 0298
Dyson Ltd, Tetbury Hill, Malmesbury, Wiltshire SN16 0RP.
IRL Dyson Customer Care
[e-mail]
01 475 7109
The Connect Agency Ltd, Unit 2, Baldonnell Business Park,
Naas Road, Co. Dublin.
IMPORTANT!
WASH FILTER
Wash filter with cold water at least every 3 months.
3
months

Wash filter with cold water at least every 3 months.

REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline
Open 7am–10pm.
7 days a week.
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.com/register
UK 0800 298 0298
IRL 01 475 7109
3 EASY WAYS TO REGISTER FOR YOUR FREE 5 YEAR GUARANTEE
GUARANTEE FORM
Title Surname
First name
e-mail
Postcode
Address
Date of purchase / / Country of purchase UK Ireland
Serial number
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