EarthLink Mitel 6865i User manual

Options:
Accesses services
and options to cus-
tomize your phone.
Goodbye
Hold
Mute
Save
Navigation/Select:
Use 25 to scroll through menus or messages on the screen.
Use 3 4 to view different line/call appearances or, when in the
Options List, enter or exit menus. When editing entries, press-
ing the 3 key erases the character on the left andpressing the
4 key sets the option. Alternatively, pressing the center
key sets the option as well on specic screens.
Volume
Line/Call
Appearance:
Line presentation
for incoming and
outgoing calls.
Speaker/
Headset:
Toggles the
phone’s audio
between speaker
and headset.
Programmable Keys:
8 programmable keys. Keys 5, 6, and 7 are pre-congured
with Save, Delete, and Directory functionality, respectively.
Delete
Directory
Transfer
Conference
Callers:
Accesses a list of
received/missed
incoming calls.
Redial
Basic Call Handling
Placing a Call
1. Lift the handset, press a Line key, or press the
key.
2. Dial the number from the keypad and press the Dial
softkey.
Ending a Call
Place the handset on its cradle or press the key.
Answering a Call
Lift the handset for handset operation or press the Line key or key for handsfree
operation.
Ignoring a Call
Press the key when the phone is ringing to ignore the incoming call and
(if configured) send the incoming call directly to voicemail.
Redialing
Press the key once to access a list of recently dialed numbers. Use the 5 and 2
navigation keys to scroll through the entries and press the key to redial the selected
number. Press the key twice to call the last dialed number.
Muting
Press the key to mute the handset, headset, or speakerphone.
Holding and Resuming
1. To place a call on hold, press the key when connected to the call.
2. To resume the call, press the key again or press the Line key corresponding to the line
where the call is being held.
Getting Started
Mitel Model 6865i IP Phone
Quick Reference Guide
41-001576-00 REV01

Advanced Call Handling
The 6865i IP phone provides simple and convenient methods for transferring calls and
establishing conference calls.
Call Transferring
1. Ensure you are on active call with the party you wish to transfer.
2. Press the key. This places the current call on hold.
3. Dial the number of the party to whom you want to transfer the call.
4. Press the key before the receiving party answers to perform a blind transfer.
OR
Wait until the party has answered and then press the key to complete the transfer.
3-Way Conferencing
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
2. Press the key. This places the current call on hold.
3. Dial the number of the other party or, if applicable, press the Line key where the other
party is being held.
4. When the other party answers, press the key again.
Customization
Adjusting the Volume
Press the keys during a call to adjust the volume of the audio device (i.e. handset,
headset, or speakerphone). Pressing these keys when the phone is idle adjusts the ringer
volume.
Selecting a Ring Tone
1. Press the key and select Preferences > Tones > Ring Tone.
2. Scroll through the ring tone list by pressing the 5 and 2 navigation keys.
3. Press the key or the 4 Enter key to set the desired ring tone.
Other Features
Using the Callers List
1. Press the key to access the Callers List.
2. Scroll through the list by pressing the 5 and 2 navigation keys.
3. Press the key to place a call to the respective entry.
Locking/Unlocking the Phone
The 6865i IP phone can be locked to prevent unauthorized use (i.e. only numbers defined
under the Emergency Dial Plan can be dialed when the phone is locked).
To lock the phone:
1. Press the key and select Phone Lock. A “Lock the phone?” prompt displays on screen.
2. Press the 4 Yes key to lock the phone. A “Phone is locked” message displays on screen.
To unlock the phone:
1. Press the key.
2. Enter your user password (by default the user password is blank) and press the 4 Enter key
to unlock the phone.

Voicemail
Setting Up Your Mailbox
This process will take about two minutes.
1. Dial *99
2. You will be prompted to enter your PIN
3. When you have signed-in, you will go to one of two menus:
• If you have not completed setting up your mailbox you will be redirected to the
 rst-time sign-in menu described below.
• Otherwise, you will be redirected to the Main menu.
First Time Sign-In
When you sign-in for the  rst time, you must set up
your mailbox. First time sign-in involves three steps:
1. Recording your greeting
2. Recording your name
3. Changing your PIN
You may skip the first time sign-in once by pressing **, but after skipping it once, you must
complete the first two steps before you can enter your mailbox and listen to messages.
You can end the setup process at any time by ending the call. You will be asked to
complete the remaining setup steps the next time you enter your mailbox.
Changing Your Pin
When setting up your mailbox PIN it must meet the following criteria:
• Must be between 6 and 20 digits long
• Cannot be part of your telephone number
• Cannot repeat a single digit more than two (2) times
• Cannot be a sequence of numbers such as “123456”
CALLERS CAN LEAVE MESSAGES FOR YOU EVEN IF YOU
HAVE NOT SET UP YOUR MAILBOX.
CommPortal
The CommPortal is a self-admin portal that allows you to view missed
calls, listen to voicemail messages, view contacts, and set up rules to
handle your calls. You can access the CommPortal anywhere with access
to the Internet.
Go to http://voip.elnk.us/
When you  rst login to CommPortal, you will see the following tabs:
Enter 10-digit phone
number
Enter voicemail PIN
Quick overview
of settings &
messages
Messages &
Call History
Store &
Retrieve
Contact Info
Manage How
Incoming Calls
are Managed
Access Applications
for your desktop &
Mobile device
Access & Change
Call Services
Settings

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Dashboard
Most of your everyday needs will be met by the functionality in the
Dashboard.
See CommPortal Assistant Installation Guide.
Visit www.earthlinkbusiness.com/hostedvoice
Access
Voicemail
Contacts
Click to Dial
Call Settings for
Incoming Calls
Missed
Call Log