Eircom Advantage User manual

DM
eircom advantage
IP Professional phone user guide

eircom advantage IP Professional phone user guide
2
Specifications subject to change without notice.
Facilities described may or may not be supported by your network.
eircom advantage is the registered trademark of eircom business systems.
This documentation refers to software version 60.100 or higher for the eircom advantage 4800 and
software version 11.100 or higher for the eircom advantage 20IP.
DM 1031

eircom advantage IP Professional phone user guide
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1EIRCOM ADVANTAGE IP PROFESSIONAL PHONE OVERVIEW ...... 5
1.1 Display................................................................................................................................... 5
1.2 Navigation Keys.................................................................................................................... 6
1.3 Function Keys....................................................................................................................... 6
1.4 Dual Colour Lamps (LEDs) ................................................................................................ 6
2EIRCOM ADVANTAGE IP PROFESSIONAL PHONE USER GUIDE .... 7
2.1 Answering a Call .................................................................................................................. 7
2.2 Making a Call ....................................................................................................................... 7
2.3 Making an internal call using Off-hook dialling ............................................................... 8
2.4 Making an internal call using On-hook dialling................................................................ 9
2.5 Making an internal call using the Phone book ................................................................ 10
2.6 Making an external call using Off-hook dialling............................................................. 11
2.7 Making an external call using On-hook dialling ............................................................. 11
2.8 Making an external call using a Trunk line key.............................................................. 11
2.9 Making an external call using the Phone Book ............................................................... 12
2.10 Making an external call using the REDIAL key................................................... 12
2.11 Making an external call by using the Redial code........................................................... 13
2.12 Putting a Call on Hold ....................................................................................................... 13
2.13 Retrieving a Call from Hold.............................................................................................. 13
2.14 To switch between held calls using the HOLD Key .............................................. 14
2.15 Using the Held Call List..................................................................................................... 14
2.16 Abandoning a call on Hold ................................................................................................ 14
2.17 Transferring a Call ............................................................................................................ 15
2.18 Parking a Call using the soft keys..................................................................................... 15
2.19 Parking a Call using the Park code .................................................................................. 16
2.20 Retrieve a parked call using the Unpark soft key ........................................................... 16
2.21 Retrieve a parked call using the retrieve parked call code............................................. 16
2.22 Call Park timeout ...............................................................................................................17
2.23 Paging.................................................................................................................................. 17
2.24 Answering Page calls.......................................................................................................... 18
2.25 Pick Up a Call Ringing at another User........................................................................... 18
2.26 Conference Calls ................................................................................................................19
2.27 End a conference call ......................................................................................................... 19
2.28 Using the CONFERENCE Key: ....................................................................................... 20
2.29 Forward Incoming Calls.................................................................................................... 20
2.30 Forward all Calls to a User ............................................................................................... 21
2.31 Forward all Calls to Voice Mail........................................................................................ 21
2.32 Forward all calls to a Common or Personal Address Book entry ................................. 22
2.33 Forward all calls to an External Number ........................................................................ 22
2.34 Forward on No Answer ..................................................................................................... 23
2.35 Forward On Busy............................................................................................................... 24
2.36 Do Not Disturb (DND) ....................................................................................................... 24
2.37 List of Calls ......................................................................................................................... 25
2.38 View an entry in the missed call list ................................................................................. 25
2.39 Call back an entry in the missed call list.......................................................................... 26
2.40 View the time and date of the missed call ........................................................................ 26
2.41 Store a missed call in the Personal Address Book........................................................... 27
2.42 Delete a missed call from the missed call list ................................................................... 27
2.43 View the Missed Calls list when there are no new missed calls ..................................... 28
2.44 Using the Dialled Number List.......................................................................................... 28

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2.45 Using the Received Call List.............................................................................................. 28
2.46 Call Back............................................................................................................................. 29
2.47 Intrusion.............................................................................................................................. 30
2.48 Day / Night Changeover..................................................................................................... 30
2.49 Set the Day/Night Ringing Mode ...................................................................................... 31
2.50 Roaming PIN ...................................................................................................................... 31
2.51 Change the profile of a Roaming PIN User ..................................................................... 32
2.52 Unsuccessful log in to Roaming PIN................................................................................. 32
2.53 Programming the Personal Address Book....................................................................... 33
2.54 Creating a new entry in the Personal Address book....................................................... 33
2.55 Program the advanced options for a Personal address book entry............................... 34
2.56 Modify an existing entry in the Personal Address book ................................................. 35
2.57 Delete an entry in the Personal Address Book ................................................................ 36
2.58 Programming the Common Address Book...................................................................... 37
2.59 Enter the Common Address Book .................................................................................... 37
2.60 Create a New Entry............................................................................................................ 38
2.61 Modify an entry in the Common Address Book.............................................................. 38
2.62 Delete an entry in the Common Address Book................................................................ 39
2.63 Door Phone ......................................................................................................................... 40
2.64 Dialling Code Table............................................................................................................ 41
3EIRCOM ADVANTAGE IP PROFESSIONAL PHONE PROGRAMMING
GUIDE 42
3.1 General................................................................................................................................ 42
3.2 Phone Settings .................................................................................................................... 43
3.4 Handset Volume ................................................................................................................. 44
3.5 Speaker Volume ................................................................................................................ 44
3.6 Headset Volume.................................................................................................................45
3.7 Display Contrast................................................................................................................. 45
3.8 Change Language............................................................................................................... 46
3.9 Define Function Key .......................................................................................................... 46
3.10 Redefine Keys ..................................................................................................................... 47
3.11 Keypad tones ...................................................................................................................... 48
3.12 Phone Software................................................................................................................... 48
3.13 Receive Page Call ...............................................................................................................48
3.14 Show Number .....................................................................................................................49
3.15 Change User PIN Code...................................................................................................... 50

eircom advantage IP Professional phone user guide
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1 eircom advantage IP Professional phone overview
The eircom advantage IP Professional phone is a full hands free display telephone, designed specifically
for use with the new generation eircom advantage system.
.
The eircom advantage IP Professional phone has a 4 line 20-character, backlit display and associated
navigation keys that guide the user through the use and programming of the system and of the phone.
1.1 Display
Display prompts provide assistance to the user when operating or programming the telephone and the
system.
When the system phone is idle, the display shows the time, day and date on the top line, the User
number on the second line and the function of the context sensitive navigation keys on the fourth. The
third line (normally blank) is used to display additional information.
Ear
p
iece
Handset
Speaker
Mouth
p
iece
Micro
p
hone
Dial Pad Ke
y
s
Fixed Function
Ke
y
s
(
x6
)
Navi
g
ation
Keys
Dis
p
la
y
Rin
g
er lam
p

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1.2 Navigation Keys
The eircom advantage IP Professional phone allows call control and programming operations to be
performed quickly and intuitively using the phone display and the context sensitive navigation keys.
1.3 Function Keys
The system phone has 6 fixed function keys, 4 context sensitive display-associated keys, a green
speaker (off hook) key and a red on-hook or return to root key.
Fixed Function Keys
These keys provide single touch access to the most commonly used features of the system:
1Trunk 1 to make or receive a call on trunk line 1
2Trunk 2 to make or receive a call on trunk line 2
MESSAGE for voice mails and missed calls
REDIAL for any of the last 10 numbers
FORWARD to forward or divert calls
HOLD to allow enquiry and transfer
1.4 Dual Colour Lamps (LEDs)
Each function key has a red and a green lamp. Green is associated with this phone. Red is
associated with other users of the system. Fast flashing denotes ringing, slow flashing is
for a held or parked call and continuously ‘on’ means an active call.
Press the
on-hook
key
to return to
root menu
or to end
current call.
Use ↑
↑↑
↑↓
↓↓
↓
keys
to scroll
through
the
options.
Press the
speaker
key
for
handsfree
operation.
Press the Upper
left key to enter
Menus
Press Upper Right
key to enter
Phone Book
Ringer Lamp

eircom advantage IP Professional phone user guide
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2 eircom advantage IP Professional phone user guide
You can access most of the features of the eircom advantage IP Professional phone by using the
context sensitive navigation keys and following the prompts shown on the display. This section of the
guide provides more detailed instructions on how to operate the phone.
Throughout this and the following sections, the function of the left and right navigation keys will be
shown in brackets, e.g. <Menus>. The fixed function keys will be shown in bold, e.g. SPEAKER .
Note: At installation, User 11 is set as the default operator enabled phone.
2.1 Answering a Call
Incoming calls to the eircom advantage phone are indicated in several ways -
− The Phone rings and the ringer lamp flashes
− The LED flashes on a Trunk Line key
− The calling party is shown on the first line of the display
E x t n 1 1
C a l l i n g
O p t i o n s 

 

A n s w e r
L i n e 1
C a l l i n g
O p t i o n s 

 

A n s w e r
2.2 Making a Call
The eircom advantage IP Professional phone allows the user to make an internal or external call in a
number of different ways.
Internal Calls
• Making an internal call using Off-hook dialling
• Making an internal call using On-hook dialling
• Making an internal call using the Phone Book
External Calls
• Making an external call using Off-hook dialling
• Making an external call using On-hook dialling
• Making an external call using a Trunk line key
• Making an external call using the Phone Book
• Making an external call using the Redial soft Key
• Making an external call using the REDIAL key
• Making an external call using the Redial code
Internal Call: The call can be answered by
pressing the <Answer> or SPEAKER
keys or by lifting the handset.
External Call: The call can be answered by
pressing the <Answer> or SPEAKER
keys or by lifting the handset.

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2.3 Making an internal call using Off-hook dialling
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
I n t e r n a l D i a l l i n g
O p t i o n s 

 

C an c e l
E x t n 1 8
R i n g i n g
O p t i o n s 

 

C an c e l
E x t n 1 8
0 0 : 0 1 : 1 9
O p t i o n s 

 

E n d c a l l
With the telephone idle, to make an
internal call, lift the handset or press
the SPEAKER key.
Internal dial tone will be heard and the
display will show Internal Dialling.
Dial the User/group number required,
e.g. 18.
The display shows the name/number of the
User/group being called and the status of
the call, i.e. Ringing. This will change
briefly to Connected when the called party
answers, after which a call timer will be
shown.
The call can be ended at any time by:
• Pressing the <Endcall> key
• Replacing the handset
• Pressing the ON HOOK key
Note: If the direct line seize feature is enabled for the User, external dial tone will be heard
when the User goes off-hook, by pressing Hold you will hear internal dial tone.

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2.4 Making an internal call using On-hook dialling
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
1 8
D e l e t e 

 

D i a l
E x t n 1 8
R i n g i n g
O p t i o n s 

 

C an c e l
E x t n 1 8
0 0 : 0 1 : 1 9
O p t i o n s 

 

E n d c a l l
With the telephone idle, to make an
internal call simply dial the User/group
number from the keypad.
The number dialled will be shown on the
third line of the display. The user can
delete the last digit by pressing the left
mouse key <Delete>. To initiate the call
press Dial or pick up the handset or
press the SPEAKER key.
The display shows the name/number of the
User/group being called and the status of
the call, i.e. Ringing. This will change
briefly to Connected when the called party
answers, after which a call timer will be
shown.
The call can be ended at any time by:
• Pressing the <Endcall> key
• Pressing the ON HOOK key
Note: If the direct trunk seize feature is enabled for the User, then the system will attempt to
make an external call as soon as the user initiates the call.

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2.5 Making an internal call using the Phone book
The eircom advantage IP Professional phone has access to three Address Books and by using
the Phone Book feature you can make a call to any of the numbers stored in these lists.
Personal Address Book: Contains the numbers entered by the user at their System Phone.
These numbers are only accessible from the User terminal at which they were entered. For
details of how to create, modify and delete entries please refer to Section 4.1.16.
Common Address Book:Contains numbers common to all Users on the system. The operator
(Default User 11) or system administrator programs the numbers. These entries are accessible
from any of the Users connected to the system. Alternatively, they can be programmed from the
remote maintenance centre.
User List: Gives access to internal Users and groups.
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
P e r s o n a l A d d r B o o k
C o m m o n A dd r e s s B o o k
►E x t e n s i o n L i s t
S e l e c t 

 

E x i t
S e a r c h :
►E x t n 1 1
E x t n 1 2
S e l e c t 

 

B a c k
To make an internal call using the phone
book, simply press the right soft key
labelled <Phone Bk > on the idle display.
The user must specify the User list, by
using the up & down arrow keys (↑
↑↑
↑↓
↓↓
↓) to
point to User List and then pressing
<Select>.
The display will show a list of the Users
that can be dialled on the system. To dial
the required User, press the up & down
arrow keys (↑
↑↑
↑↓
↓↓
↓) and then <Select>, or
you can dial the first letters of the User
name to jump to that entry
The call can be ended at any time by:
• Pressing the <Endcall> key
• Replacing the handset or
• Pressing the ON HOOK key

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2.6 Making an external call using Off-hook dialling
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
I n t e r n a l d i a l l i n g
O p t i o n s 

 

C an c e l
E x t e r n a l d i a l l i n g
8 1 6 6 9
O p t i o n s 

 

C an c e l
Note: If the direct trunk line seize feature is enabled, the user will hear external dial tone and the
display will indicate external dialling as soon as the User goes off-hook.
2.7 Making an external call using On-hook dialling
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
e n u s 

 

P h o n e B k
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
0 7 2 4 0 3 0 5 1 1
D e l e t e 

 

D i a l
2.8 Making an external call using a Trunk line key
Pressing the L1 or L2 key will automatically seize the trunk line and switch on the hands free
facility (you can switch off hands free mode by lifting the handset). The required number can be
dialled and the display will show the status of the call. The call can be ended at any time by
replacing the handset, pressing the ON HOOK key or <Endcall> key.
With the telephone idle, lift the handset or
press the SPEAKER key.
Internal dial tone will be heard and the
display will show Internal Dialling.
• Dial the line access digit, the line
access group or select a trunk line
using the pre-programmed keys. The
top line of the display will then show
External Dialling.
• Dial the number – the digits will
appear on the display as they are
dialled. The user can cancel the
external call and return to internal
dialling by pressing <Cancel>.
With the telephone idle, to make an
external call simply dial the line
access digit or the line access group
followed by the external number from
the keypad.
The number dialled will be shown on
the third line of the display. The user
can delete the last digit by pressing
the left mouse key <Delete>.
To initiate the call either press <Dial>, pick up the handset or press the SPEAKER
key.
The call can be ended at any time by:
• Pressing the <Endcall> key
• Replacing the handset
• Pressing the OH HOOK key.

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2.9 Making an external call using the Phone Book
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
►P e r s o n a l A d d r B o o k
C o m m o n A dd r e s s B o o k
E x t e n s i o n L i s t
S e l e c t 

 

E x i t
S e a r c h : _
►A N D R E W
D A V E M
S e l e c t 

 

B a c k
Note : The Phone Book function may also be stored under a programmable key.
2.10 Making an external call using the REDIAL key
A call can be redialled as follows -
To redial the number the user can either, press the REDIAL key again, lift the handset, press
the SPEAKER key or press <Select> twice, the system will then automatically select a trunk
line and redial the number.
Pressing the REDIAL key with the handset off-hook or with the hands free mode activated
automatically selects a trunk line and redials the last number.
D i a l l e d N um b e r L i s t
►0 1 . 6 0 9 3 3 32 4 3
0 2 . 6 9 6 6 7 77 1 3
S e l e c t ↑
↑↑
↑ ↓
↓↓
↓E x i t
To make an external call using the phone
book, simply press the right mouse key
labelled <Phone Bk > on the idle display.
The user must specify either the personal
or common address book, by using the
up & down arrow keys (↑
↑↑
↑↓
↓↓
↓) and then
pressing <Select>.
The display will show a list of the address
book entries that can be dialled on the
system. To search for an entry, enter the
first letter of the name. All entries starting
with this character will then be displayed
To dial the required party use the up & down arrow keys (↑
↑↑
↑↓
↓↓
↓) and then press <Select>.
•Press the REDIAL key while
the System Phone is idle, the
dialled number list will be shown
on the display
• Use the ↑
↑↑
↑↓
↓↓
↓keys to select the
re
q
uired number

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2.11 Making an external call by using the Redial code
Redial Last Number can also be activated by lifting the handset or pressing the speaker key
and dialling the redial code < * 5 >. The system will automatically access a trunk line and redial the
last external number.
2.12 Putting a Call on Hold
I n t e r n a l D i a l l i n g
_
E x t n 1 6 o n H o l d
O p t i o n s 

 

U n H o l d
E n d C u r r en t C a l l
►P l a c e C a ll o n H o l d
P a r k C u r re n t C a l l
S e l e c t 

 

E x i t
2.13 Retrieving a Call from Hold
I n t e r n a l D i a l l i n g
_
E x t n 1 6 o n H o l d
O p t i o n s 

 

U n H o l d
►R e t r i e v e H e l d C a l l
P h o n e B o ok
C a l l P i c k U p
S e l e c t 

 

E x i t
To put a call on hold –
• Press the HOLD key . The LED of
the key will light up. The LED of the
function key of the held party will flash.
Alternatively the user can press the <Options>
mouse key and select Place Call On Hold.
The call has been put on exclusive hold, i.e. it can only be retrieved from the User that placed it on
hold. Internal dial tone will be heard and the third line of the display will indicate that the other party is
on Hold. If the held call is an external call, the LED associated with that line will be flashing at your
User.
To retrieve a call from hold -
With a call already on Hold -
• Press the HOLD key or press
the <UnHold> mouse key
• The held call can also be retrieved by
pressing the <Options> key and
selecting Retrieve Held Call
The LED on the Hold key will then be extinguished and the held call will be re-connected.
If there is more than one held call, the user can select which held call to retrieve by pressing the
<UnHold> mouse key. By pressing the HOLD key the first held call will be retrieved.

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2.14 To switch between held calls using the HOLD Key
E x t n 1 8
0 0 : 0 0 : 5 2
E x t n 1 6 o n H o l d
O p t i o n s 

 

E n d c a l l
I n t e r n a l D i a l l i n g
_
2 C a l l s o n H o l d
O p t i o n s 

 

U n H o l d
2.15 Using the Held Call List
H e l d C a l l L i s t
►E x t n 1 6
E x t n 1 8
S e l e c t 

 

E x i t
2.16 Abandoning a call on Hold
If the system phone returns to idle when there is a call on hold, the held call will ring the User as
indicated below.
E x t n 1 6
R e t u r n i n g F r o m H o l d
O p t i o n s 

 

A n s w e r
• Place the existing call on hold
• Make a second call e.g. an
internal call to User 18.
Once connected, this call can also be put
on hold using any of the methods already
described.
Internal dial tone is heard and the display
shows that there are now two calls on
hold.
The display will show Returning From Hold.
The call can be answered by pressing the
<Answer> key, lifting the handset or
pressing the SPEAKER key.
When more than one call is on hold, pressing
the <UnHold> key displays a list of held
calls.
• Use the ↑
↑↑
↑↓
↓↓
↓keys to select the held call that you wish to retrieve.
• With the cursor alongside the call to be retrieved, press the <Select> key to speak to that
caller.
• Press the HOLD key to return to the first call held.
To replace the first call on hold and return to the second call, press the HOLD key
twice. This operation can be repeated to switch between the calls.

eircom advantage IP Professional phone user guide
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2.17 Transferring a Call
E x t n 1 8
0 0 : 0 0 : 5 2
L i n e 1 o n H o l d
O p t i o n s 

 

E n d c a l l
L i n e 1
P a s s e d t o E x t n 1 8
M e n u s 

 

P h o n e B k
Note: When performing an unannounced transfer, the User will ring for a period of time known as the
transfer timeout. If the call has not been answered within that timeout period the call will return to the
User that attempted the transfer.
2.18 Parking a Call using the soft keys
Unlike a held call, a call that is parked on the system can be retrieved at any User on the system.
E n d C u r r en t C a l l
P h o n e B o ok
►P a r k C u r re n t C a l l
S e l e c t 

 

E x i t
E X T N 1 6
P a r k e d O n L i n e 3
O p t i o n s 

 

N e w C a l l
Note: The PARK key LED will light indicating the presence of a parked call.
To park a connected call using the mouse
keys
• Press the <Options> key
• Select Park Current Call
The call is now parked and can be
retrieved from any other telephone
connected to the system.
To transfer a call -
• Place the existing call on hold
• Dial the User to receive the transferred call,
e.g. User 18
For an Unannounced transfer -
• Upon hearing ringing tone, replace handset
or press the soft key <Transfer>
• The held call will start ringing User 18
For an Announced transfer -
• Wait for the User to answer
• Announce the transfer
• Replace handset or press the softkey <Transfer>
• The held call is now transferred

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16
2.19 Parking a Call using the Park code
I n t e r n a l D i a l l i n g
_
8 1 6 0 1 0 0 o n H o l d
O p t i o n s 

 

U n H o l d
8 1 6 0 1 0 0
P a r k e d O n L i n e 3
O p t i o n s 

 

N e w C a l l
Note: The PARK key LED will light indicating the presence of a parked call.
2.20 Retrieve a parked call using the Unpark soft key
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

U n P a r k
P a r k e d C a ll L i s t
►E x t n 1 6
S e l e c t ↑
↑↑
↑ ↓
↓↓
↓C a n c e l
2.21 Retrieve a parked call using the retrieve parked call code
1 1 : 2 5 S a t 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
P a r k e d C a ll L i s t
►E x t n 1 6
S e l e c t ↑
↑↑
↑ ↓
↓↓
↓C a n c e l
To park a connected call using the Park code.
• Place the call on hold using one of the
methods already described.
• Dial the Park code (*74).
The call is now parked and can be retrieved
from any other telephone connected to the
system.
•Press 

key once, the<Unpark> option will
appear at the bottom-right of the display
• Press the <UnPark> key, the display will
indicate the list of calls currently parked
• Use the ↑
↑↑
↑↓
↓↓
↓keys to scroll through the list and
press the <Select> key to retrieve the call
• Lift the handset or press the speaker
key
• If you know the number of the User
which parked the call, dial *75Extn No.
• Or if you know which line the call is
parked on, dial *9* Line No.
• Or if you know the number of an
internal User which has been parked,
dial *9#Extn No.

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17
2.22 Call Park timeout
Call Park Time-out: To prevent calls being abandoned or lost in the PARK state, there is a
programmable timer that sets the maximum time a call can be parked on the system. By default this is
set at 180 seconds.
E x t n 1 6
R e t u r n i n g F r o m P a r k
O p t i o n s ↑
↑↑
↑ ↓
↓↓
↓A n s w e r
2.23 Paging
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E X t e n s i o n 1 5
M e n u s 

 

P h o n e B k
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P a g i n g
►A l l D e v i ce s
P A P o r t
S y s t e m P ho n e s
S e l e c t 

 

E x i t
►A l l S y s t em P h o n e s
E x t n 1 1
E x t n 1 2
S e l e c t ↑
↑↑
↑ ↓
↓↓
↓E x i t
L i f t H a n d s e t
E x i t
A l l D e v i c es
B e i n g P a g ed
O p t i o n s 

 

E n d c a l l
Note: If the eircom advantage IP Professional phone has a PAGE key programmed, pressing this key
once will take the display directly to the paging options screen.
Pressing the PAGE key twice in quick succession also enables/disables the Receive Page Calls
feature. The LED on the PAGE key will indicate whether this feature is enabled or not.
- LED ON: The phone will not receive page calls
- LED OFF: The phone can be paged by other Users
To broadcast a page -
• Press the 

key twice. The right key will
change from <Phone Bk> to <Paging>
• Press the <Paging> key
The three paging options are displayed.
• Use the 



keys to scroll to the required
option
• Press the <Select> key
If All Devices or a PA Port is selected, the
display opposite will not appear.
If page System Phones is selected, there is an
option to page all System Phones or just a
specific User.
• Choose an option and press the
<Select> key
• Lift the handset
• Make the announcement
To end the page -
• Replace the handset
• The System Phone returns to idle
If the Call Park Timer expires before the call
is retrieved, the parked call will ring back the
User that parked it.
• Press the <Answer> key or lift the
handset to answer the call

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2.24 Answering Page calls
E x t n 1 5
P a g i n g
O p t i o n s 

 

A n s w e r
E x t n 1 5
0 0 : 0 0 : 1 4
O p t i o n s 

 

E n d c a l l
The originating user can disconnect from the page by replacing the handset or pressing the ON HOOK
key.
2.25 Pick Up a Call Ringing at another User
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P h o n e B k
1 1 : 2 5 F r i 0 7 / 1 2 / 0 2
E x t e n s i o n 1 5
M e n u s 

 

P i c k U p
►E x t n 2 1
S e l e c t 

 

E x i t
Note: The eircom advantage IP Professional phone has a Pick-Up key programmed by default,
and a call can be picked up by pressing this key. If more than one User is ringing, the list of ringing
Users will appear on the display.
If the IP system system phone is being paged
by another User, e.g. User 15 as shown, the
Page can be answered by
• Pressing the <Answer> key
The executive system phone will be connected to
User 15 in handsfree mode
• Press the 

key until the right
key changes to <Pick Up>.
• Press the <Pick Up> key
The User being called will be shown on
the display.
• Press the <Select> key to pick
up the call
Note: If more than one incoming call is ringing , a list of ringing User will be shown on the
display. Use the up & down arrows (



) to select the User from which the call is to be picked
up.

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19
2.26 Conference Calls
A conference is a call in which there are three parties connected together at the same time.
A eircom advantage IP Professional phone can hold a conference with the following:
- Two internal Users
- Two external lines
- One internal User and one external line.
E x t n 1 2
0 0 : 3 3
O p t i o n s 

 

E n d c a l l
I n t e r n a l D i a l l i n g
_
E x t n 1 2 O n H o l d
O p t i o n s 

 

C a n c e l
E x t n 1 3
0 0 : 1 5
E x t n 1 2 O n H o l d
O p t i o n s ↑
↑↑
↑ ↓
↓↓
↓E n d C a l l
E x t n 1 3 C on f e r
E x t n 1 2 C on f e r
O p t i o n s ↑
↑↑
↑ ↓
↓↓
↓U n C o n f e r
2.27 End a conference call
E x t n 1 3 C on f e r
E x t n 1 2 C on f e r
O p t i o n s ↑
↑↑
↑ ↓
↓↓
↓U n C o n f e r
To initiate a conference call while on an
external or internal call -
• Place the call on hold by pressing the
HOLD key
• Dial the number to initiate the second
call, e.g. internal User 13
• When connected to the second party,
press the <Options>key
• Use the 



keys to scroll and select
the Conference option
• All parties are now in conference.
The top 2 lines will show the other 2
parties in the conference.
There are different ways to terminate the conference call –
• If either of the other two parties involved in the conference call clears down, the conferencing
User will revert to a two-party call with the remaining party
• By replacing the handset, the second party will be cleared, the conferencing User will ring and
when answered, a two-party call will be established with the first party
• Pressing the <UnConfer> key will put the first call in hold and establish a two-party call with the
second User
Pressing the <Options> key displays the
following
− End Conference Call (See pressing the
<UnConfer> key above)
− End Current Call which ends both calls

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20
2.28 Using the CONFERENCE Key:
The eircom advantage IP Professional phone by default will have a CONFERENCE key programmed.
• Pressing the CONFERENCE key will establish a conference between a held call and the call in
progress
• While the conference is in progress, the LED of the CONFERENCE key will be lit
• Pressing the CONFERENCE key while the LED is lit will terminate the conference and establish
a two-party call with the second party while putting the first call into Hold
2.29 Forward Incoming Calls
Incoming calls to a eircom advantage IP Professional phone can be Forwarded at various stages in
the call and to various destinations as shown below -
Type Of Forward Destinations
- Forward to a User
Forward All Calls - Forward to Voice Mail
Forward On Busy - Forward to External Number
Forward On No Answer (Not available for Forward On Busy)
Forward to an Entry in the Common/Personal Address Book
. (Not available for Forward On Busy).
Note: If there are no entries in the Address Books, these options will not be displayed.