Enable-IT 850 User manual

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Enable-IT 850 CPE
Gigabit Ethernet Extender
Quickstart Guide!
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All Rights Reserved © 1997 - 2019 Enable-IT™, Inc.

INSTALLING THE 850 CPE GIGABIT ETHERNET EXTENDER
The Enable-IT 850 Gigabit Ethernet CPE is designed to be deliver dedicated high speed
Ethernet up to 24,000ft (7.31km) over 1-pair wiring from the 8908, 8916, 8924 or 8948
DSLAM to 850 CPE. Therefore a site survey of the wiring and installation planning are
highly recommended. For highest performance use CAT5e rated or higher spec for
interlink wiring.
The Overview Diagram: This diagram shows the contents of the product box inside the
rectangle. Devices outside the rectangle above are your equipment that can be attached.
We recommend that you perform a quick out of the box test to ensure the working
order of your Enable-IT 8908, 8916, 8924 or 8948 DSLAM and 850 CPE Ethernet
Extender solution prior to installing. This will also serve to familiarize you with
how easy the process should be.
Step 1 – Using one of the RJ-45 Ethernet patch cords provided, attach the RJ-45 head to
LINE port 1 of the 8908 or telco block to an 8916, 8924 or 8948 DSLAM and the RJ-11
head end to an 850 CPE unit Interlink DSL port.
Step 2 - Power up both the 8908, 8916, 8924 or 8948 DSLAM and the 850 CPE Ethernet
Extender. The Green Sync LED on the 850 CPE will start flickering slowly and then fast
as the 8908, 8916, 8924 or 8948 DSLAM and 850 talk to each other. After a few
seconds you should see a solid Green Interlink Sync LED on 850 CPE to confirm a link
is established. This confirms basic proper operation of the solution.
850 CPE LED indicators will provide visual operational status of the 850 CPE
connectivity.
Mode – Yellow Solid LED On = CPE unit"
Sync – Green slow to fast flicker LED on power up – indicates negotiation of a
link
– Green solid LED indicates link established and rapid pulse is traffic"
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 82

Lan/Act – Yellow LED
Off = No device attached or detected
On = Solid, indicates the presence of local LAN
On = Blinking, indicates the presence of local LAN traffic"
Power – Green Solid LED indicates the unit is receiving PoE power
Step 3 - Next for a more detailed test and to confirm your LAN Equipment works with the
solution, connect your Ethernet LAN to one of the Gigabit uplink ports on the 8908,
8916, 8924 or 8948 DSLAM DSLAM and remote device to the 850 CPE LAN ports and
test connectivity. The Green Interlink Sync LED will pulse rapidly as it detects traffic.
Troubleshooting!
First examine the 850 CPE wiring run and make sure you have solid connections. The 850
CPE should be receiving power and the Interlink Sync LED will be lit solid Green with rapid
pulsing to show proper connection with the 8908, 8916, 8924 or 8948 DSLAM. If the Interlink
Sync LED Link is flashing slow to fast and never goes solid…. Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch
down blocks; If so remove from the block and use Telco gel/butt clips to bridge
wire. We recommend using Category rated cabling -
2) Check for a firm connection of the RJ-11 & RJ-45 connections in each 850 CPE
units, and power is applied to the 850 CPE units and 8908, 8916, 8924 or 8948
DSLAM DSLAM."
3) You can easily isolate any issue by performing an Out Of The Box Test
(OOTBT). This test will confirm the correct working order of your Enable-IT
8908, 8916, 8924 or 8948 DSLAM and 850 CPE units.
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 83
8908, 8916, 8924 or 8948 DSLAM Gigabit
RJ-45 Male head
RJ-11 Male head
Pins 4 & 5
Line 1
850 Gigabit CPE
Pins 3 & 4
Line 1 (Center Pair)

850 CPE Performance Settings (DIP Switch)
By default DIP settings are set for Max performance up to 2,000 feet. If over 2,000 feet then
turn DIP switch 4 to the UP (Off) position on both units.
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If you are experiencing performance issues with your Ethernet connection you may use the
following DIP switch settings to adjust your application. For DIP switch 2-4 you must toggle
both symmetrically, in other words the CO and CPE must match. If you turn DIP switch 3 Up
(Off) on the CO, then you must do so for the CPE and vice-versa.
•Switch 1: CO / CPE Mode"
CO Mode – Up / Off Position
CPE Mode – Down / On Position
Central Office Equipment (CO) is generally the equipment residing at the Carrier
Tel ep ho ne o ffi ce o r th e he ad e nd o f a ci rc ui t. C us to me r Pr em is e Eq ui pm en t (C PE ) is
generally the equipment residing on the customer side of a circuit. Typically you would
place the CO at the local end and the CPE at the remote end for reference only. CO’s
only communicate with CPE’s.
•Switch 2: ADSL2+ Mode for distance over 6,000 feet"
ADSL2+ Enabled – Up / Off Position
ADSL2+ Disabled – Down / On Position (Default)
ADSL2+ mode works better for long distance wiring although throughput is significantly
reduced.
•Switch 3: 17a (over 2,000ft) / 30a (under 2,000ft) Mode"
17a Mode – Up / Off Position
17amodeisonlyusedforInterlinkrunsover2,000ftto6,000ft.
30a Mode – Down / On Position (Default)
30amodeisonlyenabledforInterlinkrunsunder2,000ft.
•Switch 4: Signal-to-noise Noise Ratio (SNR)"
9dB – Up / Off Position
6dB – Down / On Position (Default)!
Signal-to-noise ratio is a measurement that refers to how much noise is in the output of a
device, in relation to the signal level. If you experience issues of noise bleeding over the
lines, or high interference in your environment, it is suggested that you switch to 6dB
SNR. This may help clean up any noise bleeding over your cabling.
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 84

TECHNICAL SUPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and
distributors. All support requests are processed through the online support portal. This allows
us to provide assigned support ticket numbers in order to bring closure to any technical
issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one.
Please use this support website as your first source for help as it contains an on-line
knowledge base of articles, documentation, FAQ's and other problem-solving resources. This
web-based support resource provides the quickest solution to the most common technical
support issues.
World Wide Web Site
https://support.enableit.com
Returning Products for Warranty Repair
Enable-IT warrants to the original purchaser of the Product ("you" or the "End User") that, for
the limited lifetime period commencing on the date the Product was purchased (the “Warranty
Period"), the Product will be substantially free from defects in materials and workmanship
under normal use and conditions. This warranty does not apply to Products, w h i c h a r e
resold as used, repaired or reconditioned. Electrical or water damage is not covered
under this warranty, extended warranties or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required
information online located at https://support.enableit.com If you have questions or difficulty
completing this information you may contact the Customer Care Team at 888-309-0910
between the hours of 8:00 a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
RMA Warranty Repair Processing Facility
16027 Brookhurst St, Suite i 272
Fountain Valley, CA 92708-1551
Returning Products for Refund
Enable-IT, Inc. offers a generous 45-Day refund on a single Ethernet Extender Kit only,
and is subject to a 15% Restocking Fee. Shipments without a valid or authorized RMA
number, or sent to our corporate Las Vegas address, can be refused and / or billed for
additional shipping.
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 85

ENABLE-IT, INC. LIMITED LIFETIME WARRANTY
Enable-IT, Inc. warrants this described product solely pursuant to the following terms and
conditions.
1.ENABLE-IT PRODUCT WARRANTY.
a. Express Warranty.
Enable-ITwarrantstotheoriginalpurchaseroftheProduct("you"orthe"EndUser")
that,forthelimitedlifetimeperiodcommencingonthedatetheProductwas
purchased(the“WarrantyPeriod"),theProductwillbesubstantiallyfreefromdefects
inmaterialsandworkmanshipundernormaluseandconditions.Thiswarrantydoes
notapplytoProducts,whichareresoldasused,repairedorreconditioned.
Electrical or water damage are not covered under this warranty, extended
warrantiesorAdvancedReplacementProgram(AREP).
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Enable-IT does not make any warranty with respect to any third party product,
softwareoraccessorysuppliedwithorusedinconnectionwiththeProductandsuch
thirdpartyproducts,softwareandaccessories,ifany,areprovided"ASIS."Warranty
claimsrelatedtosuchthirdpartyproducts,softwareandaccessoriesmustbemadeto
theapplicablethirdpartymanufacturer.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, Enable-IT will, in its sole discretion
and at its cost, and subject to the terms of the following paragraph, repair the non-
conforming Product, replace the non-conforming Product with a new or reconditioned
Product or refund the purchase price for the Product. Any new or reconditioned
Product provided pursuant to this paragraph is warranted as provided herein for the
remainder of the original Warranty Period. THE REMEDY SET FORTH IN THIS
PARAGRAPH SHALL BE THE END USER’S SOLE AND EXCLUSIVE REMEDY
FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by Enable-IT to return a Product which does not conform to the warranty
set forth above, the End User must: (1) obtain a return materials authorization (RMA)
number from Enable-IT by contacting the Customer Service Dept. at 888-309-0910
between the hours of 7:00 a.m. and 5:00 p.m. PST and otherwise fully comply with
Enable-IT’s then-current RMA policy; (2) return the Product to Enable-IT in its original
packaging freight pre-paid; and (3) provide to Enable-IT the original receipt or bill of
sale establishing the date on which the Product was purchased. Products returned to
Enable-IT without an RMA number will be returned to the End User. Enable-IT shall
not be responsible for damage or loss during shipment of the returned Product to
Enable-IT.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the
Product has been subjected to: (i) physical abuse, misuse, improper installation,
abnormal use, power failure or surge, or use not consistent with the operating
instructions provided by Enable-IT; (ii) modification (including but not limited to opening
the Product housing) or repair by any party in any manner other than as approved by
Enable-IT in writing; (iii) fraud, tampering, unusual physical or electrical stress,
unsuitable operating or physical conditions, negligence or accidents; (iv) removal or
alteration of the Product serial number tag; (v) improper packaging of Product returns;
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 86

or (vi) damage during shipment (other than during the original shipment of the Product
to the End User from Enable-IT, if applicable).
e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. ENABLE-IT
DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING
WITHOUT LIMITATION, ENABLE-IT’S EMPLOYEES, AGENTS, RESELLERS,
OEMS OR DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY
OR REPRESENTATION CONCERNING THE PRODUCT. IF THE DISCLAIMER OF
ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY
SUCH IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF
PURCHASE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT
APPLY. THIS WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS AND
THE END USER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
JURISDICTION TO JURISDICTION. ENABLE-IT DOES NOT WARRANT THAT THE
OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED
OR ERROR FREE. ENABLE-IT IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR
LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON OR
TRANSMITTED USING THE PRODUCT.
"
2. LIMITATION OF LIABILITY.
IN NO EVENT SHALL ENABLE-IT BE LIABLE TO THE END USER, OR ANY THIRD
PARTY, FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE
PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR
OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, INCLUDING WITHOUT
LIMITATION BREACH OF WARRANTY, OR IN CONTRACT OR IN TORT (INCLUDING
NEGLIGENCE), OR STRICT LIABILITY, EVEN IF ENABLE-IT HAS BEEN PREVIOUSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A LIMITED REMEDY
SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT
SHALL ENABLE-IT’S LIABILITY TO THE END USER, OR ANY THIRD PARTY, EXCEED
THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE END
USER.
"
3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the "Embedded Software") are licensed
to you. Your use of the Product is your acceptance of the warranty terms above and the
terms below. You may use the Embedded Software solely in conjunction with your use of the
Product. All worldwide right, title and interest in and to the Product, or any portion thereof
(including but not limited to the Embedded Software), including all copyrights, patent rights,
trademarks, trade secrets, and other intellectual property rights therein and thereto, are and
shall remain the exclusive property of Enable-IT and/or its licensors. You acknowledge and
agree that you may not, and may not allow any third party to, (i) use the Embedded Software
in a manner that is inconsistent with the above express right granted to you or (ii) modify,
distribute, reproduce, decompile, disassemble, reverse engineer or otherwise attempt to
discover the source code for the Embedded Software.
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 87

CONTACT US
Sales and Customer Care:
Toll Free US and Canada 888 309-0910
866 389-8605 Fax
Other International [phone]
[phone] Fax
E Mail [email protected]
[email protected]
RMA Support:
https://support.enableit.com
All Rights Reserved ©1997 - 2019 Enable-IT, Inc. Page !of 88