Enable-IT 8924 User manual

Enable-IT 8924!
Ethernet DSLAM
Quickstart Guide
Professional Grade Networking"
All Rights Reserved © 1997 - 2017 Enable-IT™, Inc.

INSTALLING THE 8924 ETHERNET DSLAM - 24 PORT
The Enable-IT 8924 Ethernet DSLAM is designed to be deliver dedicated high speed Ethernet
up to 24,000ft (7.31km) over 1-pair wiring from 8924 to the 850 CPE or 830 CPE. Therefore a
site survey of the wiring and installation planning are highly recommended. For highest
performance use CAT5e rated or higher spec for interlink wiring.
The Overview Diagram: This diagram shows the contents of the product box inside the rectangle. Devices
outside the rectangle above are your equipment that can be attached.
We recommend that you perform a quick out of the box test to ensure the working order of your
Enable-IT 8924 and your selected CPE prior to installing. This will also serve to familiarize you with
how easy the process should be.!
!
Follow the steps below to perform the Out Of the Box Test.!
!
Step 1 - Connect the provided RJ-21 50-pin (25-pair) cabling to the RJ-21 Interface on the back of the 8924
and other end to your breakout box or telephone punchdown block.!
!
Step 2 - Connect your CPE unit/s to the 8924 connected RJ-21 breakout box or telephone punchdown block.!
The 8924 is configured to look for your VDSL2 or ADSL2+ CPE and the LED indicators on the rear of !
the 8924 will provide visual operational status of the CPE/s. You can use a Ethernet Patch cord to
connect the CPE to a telephone punchdown block by cutting off one RJ-45 head, using a telco
punchdown tool match the pin pair or color of the wire for the RJ-45 Pins 1 & 2 to the punchdown block.
The other end, insert into the CPE. See Pinout chart on page 3 for details.!
!
Step 3 - Power up both the 8924 and your test CPE Units. The Green Sync LED on the CPE will start flickering
slowly and then fast as the 8924 and CPE talk to each other. After a few seconds you should see a solid
Green Interlink Sync LED to confirm a link is established.
This confirms basic proper operation of the units.
The 8924 is configured to use LAN port 2 for Uplink to your network and the Diagnostic LED will show lit if no
out of band management lan is connected. You will need to use the Out of Band LAN port for any config
changes.
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8924 RJ-21 Pinouts
8924 Web Console Access!
The 8924 has a built in Web management interface to change or customize the setup of the DSLAM.
Users are able to login the web management system with any standard web browser, such as,!
Internet Explorer, Firefox, etc. You will need to use the Out of Band LAN port for any config changes.
!
Default IP Address: 192.168.10.1 Username: admin Password: zhone !
Note: Please make sure the IP address is correct once the IP of the management web site is
changed. Please download the full 8924 manual here for detailed setup. !
!
https://ethernetextender.com/wp-content/uploads/2017/05/8924-Manual.pdf
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Performing the On-Site Installation
After removing the Enable-IT 8924 Ethernet DSLAM Kit from the box, and performing the Out Of
The Box Testing (OOTBT), all that remains to install the unit on-site is to mount the unit, build
the interconnect wiring, add voice lines if needed, and attach the LAN device cabling with the
provided Ethernet Patch cords.
Mounting the Enable-IT 8924 Ethernet DSLAM Units!
The Enable-IT 8924 extended Ethernet solution is designed for quick wall mounting. Choose a
location to mount each of the Enable-IT 8924’s where the maximum distance does not exceed
24,000ft (7.31km) total between devices to be connected. When wall-mounting the Enable-IT
8924 unit it is recommended that you use the appropriate screw anchors for your mounting
surface. If mounting on existing plywood use wood screws; if mounting onto drywall or
sheetrock, use plastic drywall anchors to secure your installation.
Troubleshooting!
First examine the backbone wiring pair and make sure you have solid connections. The Interlink
Sync LED will be lit solid Green on each 8924 unit. The units sync instantly and have no delay. if
either fail to light up…. Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch down
blocks; If so remove from the block and use Telco butt clips to bridge wire.!
2) Check for a firm connection of the RJ-45 connections in each 8924 unit, and power is
applied to the 8924 CO & CPE units.!
3) You can easily isolate any issue by performing an Out Of The Box Test (OOTBT). This
test will confirm the correct working order of your Enable-IT 8924 Ethernet DSLAM Kit.
This will point to a possible issue with your long distance Interlink wiring being
affected by possible outside interference.
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TECHNICAL SUPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide assigned
support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one. Please use
this support website as your first source for help as it contains an on-line knowledge base of articles,
documentation, FAQ's and other problem-solving resources. This web-based support resource
provides the quickest solution to the most common technical support issues.
World Wide Web Site
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User") that, for the
four (4) year period commencing on the date the Product was purchased (the "Warranty Period"), the
Product will be substantially free from defects in materials and workmanship under normal use and
conditions. Electrical or water damage is not covered under this warranty, extended warranties
or Advanced Replacement Program (AREP).
In order to obtain an authorized RMA approval, the End User must complete the required information
online located at http://support.enableit.com. If you have questions or difficulty completing this
information you may contact the Customer Care Team at 888-309-0910 between the hours of 8:00
a.m. and 5:00 p.m. PT.
Please ship Authorized RMAs to:
RMA Warranty Repair Processing Facility
16027 Brookhurst St, Suite G272
Fountain Valley, CA 92708-1551
ENABLE-IT, INC. LIMITED WARRANTY
Enable-IT, Inc. warrants the Enable-IT 8924 DSLAM solely pursuant to the following terms and
conditions.
1.ENABLE-IT PRODUCT WARRANTY.
a. Express Warranty.
Enable-IT warrants to the original purchaser of the Product ("you" or the "End User") that, for
a4-YearperiodcommencingonthedatetheProductwaspurchased(the“WarrantyPeriod"),
theProductwillbesubstantiallyfreefromdefectsinmaterialsandworkmanshipundernormal
useandconditions.ThiswarrantydoesnotapplytoProduct,whichareresoldasused,
repairedorreconditioned.
Electrical or water damage are not covered under this warranty, extended warranties
orAdvancedReplacementProgram(AREP).
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!
Enable-IT does not make any warranty with respect to any third party product, software or
accessorysuppliedwithorusedinconnectionwiththeProductandsuchthirdparty
products,softwareandaccessories,ifany,areprovided"ASIS."Warrantyclaimsrelatedto
suchthirdpartyproducts,softwareandaccessoriesmustbemadetotheapplicablethird
partymanufacturer.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, Enable-IT will, in its sole discretion and at its
cost, and subject to the terms of the following paragraph, repair the non-conforming Product,
replace the non-conforming Product with a new or reconditioned Product or refund the
purchase price for the Product. Any new or reconditioned Product provided pursuant to this
paragraph is warranted as provided herein for the remainder of the original Warranty Period.
THE REMEDY SET FORTH IN THIS PARAGRAPH SHALL BE THE END USER’S SOLE
AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by Enable-IT to return a Product which does not conform to the warranty set forth
above, the End User must: (1) obtain a return materials authorization (RMA) number from
Enable-IT by contacting the Customer Service Dept. at 888-309-0910 between the hours of
7:00 a.m. and 5:00 p.m. PST and otherwise fully comply with Enable-IT’s then-current RMA
policy; (2) return the Product to Enable-IT in its original packaging freight pre-paid; and (3)
provide to Enable-IT the original receipt or bill of sale establishing the date on which the
Product was purchased. Products returned to Enable-IT without an RMA number will be
returned to the End User. Enable-IT shall not be responsible for damage or loss during
shipment of the returned Product to Enable-IT.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the Product has
been subjected to: (i) physical abuse, misuse, improper installation, abnormal use, power
failure or surge, or use not consistent with the operating instructions provided by Enable-IT; (ii)
modification (including but not limited to opening the Product housing) or repair by any party in
any manner other than as approved by Enable-IT in writing; (iii) fraud, tampering, unusual
physical or electrical stress, unsuitable operating or physical conditions, negligence or
accidents; (iv) removal or alteration of the Product serial number tag; (v) improper packaging of
Product returns; or (vi) damage during shipment (other than during the original shipment of the
Product to the End User from Enable-IT, if applicable).
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e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. ENABLE-IT
DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING WITHOUT
LIMITATION, ENABLE-IT’S EMPLOYEES, AGENTS, RESELLERS, OEMS OR
DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR
REPRESENTATION CONCERNING THE PRODUCT. IF THE DISCLAIMER OF ANY
IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH
IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES THE END
USER SPECIFIC LEGAL RIGHTS AND THE END USER MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. ENABLE-IT DOES
NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED
OR ERROR FREE. ENABLE-IT IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS
OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON OR TRANSMITTED
USING THE PRODUCT.
2. LIMITATION OF LIABILITY.
IN NO EVENT SHALL ENABLE-IT BE LIABLE TO THE END USER, OR ANY THIRD PARTY, FOR
ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE PRODUCT (INCLUDING
BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR OTHER ECONOMIC ADVANTAGE),
HOWEVER IT ARISES, INCLUDING WITHOUT LIMITATION BREACH OF WARRANTY, OR IN
CONTRACT OR IN TORT (INCLUDING NEGLIGENCE), OR STRICT LIABILITY, EVEN IF ENABLE-
IT HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A
LIMITED REMEDY SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN
NO EVENT SHALL ENABLE-IT’S LIABILITY TO THE END USER, OR ANY THIRD PARTY,
EXCEED THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO THE END USER.
3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the "Embedded Software") are licensed to you.
Your use of the Product is your acceptance of the warranty terms above and the terms below. You
may use the Embedded Software solely in conjunction with your use of the Product. All worldwide
right, title and interest in and to the Product, or any portion thereof (including but not limited to the
Embedded Software), including all copyrights, patent rights, trademarks, trade secrets, and other
intellectual property rights therein and thereto, are and shall remain the exclusive property of Enable-
IT and/or its licensors. You acknowledge and agree that you may not, and may not allow any third
party to, (i) use the Embedded Software in a manner that is inconsistent with the above express right
granted to you or (ii) modify, distribute, reproduce, decompile, disassemble, reverse engineer or
otherwise attempt to discover the source code for the Embedded Software.
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CONTACT US
Sales and Customer Care:
Toll Free US and Canada 888 309-0910
866 389-8605 Fax
Other International [phone]
[phone] Fax
E Mail [email protected]
[email protected]
RMA Support:
https://support.enableit.com
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