enphase Envoy Communications Gateway User manual

Installing the
Envoy®Communications Gateway
1
Read and follow all warnings and instructions in this Guide and in the Envoy Communications Gateway Installation and
Operation Manual at: http://www.enphase.com/support. Use this guide as a quick reference during installation and setup
of the Envoy.
Find the Envoy Serial Number
The serial number label is on the back of the
Envoy, near the left mounting bracket.
• You can use the Enphase ArrayGun to
scan the serial number
• Or you can peel the label from the
Envoyandafxittotheinstallationmap
Note: If needed, you can nd an
installation map at the back of the
Enphase Microinverter manual.
ENVOY QUICK INSTALL GUIDE ®
menu
button
Ethernet cable to
broadband router
AC power
cord
serial
number
label
Warning. Envoy warranty void if cover
removed. No serviceable parts inside.
Refer servicing to qualied personnel.
View System Performance in Enlighten
If you have not done so already, log in to
Enlighten to view site data.
9Build the Virtual Array in Enlighten
• Log in to Enlighten.
• Use Array Builder to create the virtual array
using the installation map as your reference.
• To see the Array Builder demo, go to
http://enphase.com/support/videos.
10
Troubleshooting
Internet Connection Issue
If, after 15 minutes, you see -Web instead of +Web,
make sure that the broadband router is operational.
Check that other devices at the site can access the
Internet.
If the broadband router is operational, press and
hold the Envoy menu button. Release the button
when the LCD displays Get New IP Address. Wait
for 5 minutes.
If this fails, unplug the Envoy, wait for 20 seconds,
and plug it back in. Wait 5 minutes for connection.
Device Detection Slow
If, after 30 minutes (longer for large installations),
the device count shown is lower than the number
of microinverters installed, or if the number of bars
is between zero and two, relocate the Envoy to the
power outlet closest to the load center.
Device Detection Stalled
If the number of bars is three or more, but the Envoy
has not detected all of the installed microinverters
within 30 minutes (longer for large installations),
contact Enphase Customer Support.
Power Line Communication Level is Low
If the number of bars is fewer than two as a result of
a communication check, relocate the Envoy to the
AC outlet closest to the load center. (You may also
need to use power line communication bridges if the
load center is remote from the router).
a
b
c
d
Enphase Energy Customer Support: [e-mail]
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to
try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party
responsible for compliance may void the user’s authority to operate the
equipment.
This Class B digital apparatus complies with Industry Canada ICES-003.

4Connect Ethernet and Power Cables
• Plug the Ethernet cable into the Ethernet port
on the Envoy.
• Plug the other end of the cable into a port on
the broadband router.
• Plug the AC cord into a dedicated wall outlet.
Do not plug the Envoy
into a power strip, surge protector, or
uninterruptable power supply (UPS).
These devices impede power line
communications.
Ethernet cable
AC power
cord
broadband
router
Envoy
Warning: Do not remove power from
the Envoy if the LCD displays:
“Upgrading. . . Do Not Unplug.”
5Add Power Line Communication Bridges
(optional)
Use power line communication bridges if the Envoy
needs to be located away from the broadband
router. Otherwise, skip this step.
• Plug one of the bridges into the same AC outlet
as the broadband router and attach an Ethernet
cable to the bridge.
• Plug the other bridge into an AC outlet near
the Envoy and attach the Ethernet cable to the
bridge.
• Press and hold the Envoy menu button; release
the button when the LCD displays Get New IP
Address.
8Check the Envoy’s Progress
a. Check the Device Count
An automatic device scan begins to detect the
microinverters when the DC and AC connections
are completed and the AC circuit is energized.
• Check that the Envoy LCD shows a complete
device count after about 30 minutes. If it does
not, see Troubleshooting band con back.
b. Check the Power Line Communications
• Check the number of bars shown on the Envoy
LCD (Level/Devices screen). If fewer than three
bars are shown, see Troubleshooting don
back.
[]
Level:
Devices: 2
c. Stop the Scan When All Devices are Detected
Once all devices have been detected, disable the
device scan:
• Press and hold the Envoy menu button (on the
right side of the Envoy).
• Release the menu button when the LCD dis-
plays Disable Device Scan.
7Install the Microinverters and Modules
• Install the PV modules and microinverters
as directed by the installation manuals. For
Enphase installation manuals, go to
http://www.enphase.com/support.
• Use the ArrayGun to scan the microinverters.
For more information, go to http://enphase.
com/products/arraygun.
• As an alternative, you can manually build the
map: Peel the removable serial number label
fromeachmicroinverterandafxittothe
respective location on the map.
Envoy
Power line
communication
bridges
broadband
router
192.168.2.140 +Web
0W 0kWh 0
a
6Check the Internet Connection
Look for the + Web indication. If it does not appear
within 5 minutes after connecting to the broadband
router, see Troubleshooting on back.
3
Note: Do not permanently mount the
Envoy until you complete Step 8.
Find a Location for the Envoy
Locate an AC outlet that is indoors or in an environmentally protected location and
close to the load center. Place the Envoy so that its AC cord can reach this outlet.
AC load
center
Envoy
c. Select the Grid Prole (if required)
In the continental US, you can skip this step
because the factory settings meet requirements.
If you have selected a country other than the
US, or if you select Hawaii as the state under
Location,theGridProlemenuappears.
• SelecttheappropriateprolefromtheGrid
Prolemenu.
• Click Save to submit the form.
FormoreinformationonGridProles,seethe
Envoy Communications Gateway Installation and
Operation Manual at: http://www.enphase.com/
support.
2Register the Envoy
Register the Envoy at the Enlighten website:
https://enlighten.enphaseenergy.com.
a. Log in to Enlighten.
• At the installer dashboard, click Add a New
System.
b. Enter System Activation Information
• Enter the System, Installer, Owner, and Loca-
tion information.
• Enter the Envoy serial number.
System Activation form