SMC Networks FieldServer FS-QS-2X10 User guide

Document Revision: 1.D
T18627
FieldServer
QuickServer Start-up Guide
FS-QS-2X10
APPLICABILITY & EFFECTIVITY
Effective for all systems manufactured after March 2019.

QuickServer Start-Up Guide
Contact Information
Technical Support
Please call us for any technical support needs related to the FieldServer product.
Sierra Monitor Corporation
1991 Tarob Court
Milpitas, CA 95035
Website: www.sierramonitor.com
U.S. Support Information:
[phone]
[phone]
Email: [e-mail]
EMEA Support Information:
[phone]
Email: [e-mail]

QuickServer Start-Up Guide
Table of Contents
TABLE OF CONTENTS
1QuickServer Description.....................................................................................................................6
2Certifications........................................................................................................................................6
2.1 BTL Mark –BACnet Testing Laboratory.........................................................................................6
3Supplied Equipment............................................................................................................................6
4QuickServer Setup...............................................................................................................................7
4.1 Mounting.........................................................................................................................................7
4.2 DIP Switch Settings........................................................................................................................8
4.2.1 Bias Resistors..........................................................................................................................8
4.2.2 Termination Resistor ...............................................................................................................9
4.3 Connecting the R1 Port ................................................................................................................10
4.3.1 Wiring ....................................................................................................................................10
4.3.2 Supported RS-485 Baud Rates by Protocol..........................................................................10
4.4 Power Up the Device....................................................................................................................11
5Connect the PC to the QuickServer.................................................................................................12
5.1 Connecting to the Gateway via Ethernet......................................................................................12
5.1.1 Enable Access Through the Local Browser ..........................................................................12
5.1.1.1 Changing the Subnet of the Connected PC...................................................................12
5.1.1.2 Changing the IP Address of the QuickServer with FieldServer Toolbox .......................13
5.1.2 Using the FS-GUI to Set the IP Address...............................................................................14
5.1.3 Accessing SMC Cloud...........................................................................................................14
6Configuring the QuickServer............................................................................................................15
6.1 Retrieve the Sample Configuration File........................................................................................15
6.2 Change the Configuration File to Meet the Application................................................................15
6.3 Load the Updated Configuration File............................................................................................16
6.3.1 Using the Toolbox Application to Load a Configuration File .................................................16
6.3.2 Using the FS-GUI to Load a Configuration File.....................................................................17
6.3.3 Retrieve the Configuation File for Modification or Backup....................................................18
6.4 Test and Commission the QuickServer........................................................................................19
Appendix A Useful Features....................................................................................................................20
Appendix A.1. SSL/TLS for Secure Connection......................................................................................20
Appendix A.1.1. Configuring FieldServer as a SSL/TLS Server .........................................................20
Appendix A.1.1.1. Simple Secure Server Configuration.................................................................20
Appendix A.1.1.2. Limiting Client Access .......................................................................................21
Appendix A.1.1.3. To Upload the Authority File to the FieldServer ................................................21
Appendix A.1.1.4. Certificate Validation Options............................................................................22
Appendix A.1.1.5. Set up Server Certificate ...................................................................................22
Appendix A.1.2. Configuring FieldServer as SSL/TLS Client..............................................................23
Appendix A.1.2.1. Simple Secure Client Configuration ..................................................................23
Appendix A.1.2.2. Limit Server Access...........................................................................................23
Appendix A.1.2.3. Certificate Validation Options............................................................................23
Appendix A.1.2.4. Set up Client Certificate.....................................................................................23
Appendix B Troubleshooting...................................................................................................................24
Appendix B.1. Communicating with the QuickServer Over the Network ................................................24
Appendix B.2. Regarding Subnets and Subnet Masks...........................................................................24
Appendix B.3. Before Contacting Technical Support Take a Diagnostic Capture..................................25
Appendix B.3.1. Using the FieldServer Toolbox..................................................................................25
Appendix B.3.2. Using FS-GUI............................................................................................................28
Appendix B.4. LED Functions .................................................................................................................29
Appendix B.5. Securing QuickServer with Password..............................................................................30
Appendix B.6. Factory Reset Instructions...............................................................................................30

QuickServer Start-Up Guide
Table of Contents
Appendix C Reference..............................................................................................................................31
Appendix C.1. QuickServer FS-QS-2X10-XXXX DCC............................................................................31
Appendix C.2. QuickServer Part Numbers..............................................................................................31
Appendix C.3. Compliance with UL Regulations.....................................................................................32
Appendix C.4. Dimension Drawing FS-QS-2X10-XXXX.........................................................................32
Appendix C.5. Specifications...................................................................................................................33
Appendix D Limited 2 Year Warranty......................................................................................................34

QuickServer Start-Up Guide
List of Figures
LIST OF FIGURES
Figure 1: DIN Rail Bracket ............................................................................................................................7
Figure 2: DIN Rail Mounted...........................................................................................................................7
Figure 3: Bias Resistor DIP Switches ...........................................................................................................8
Figure 4: Termination Resistor DIP Switch...................................................................................................9
Figure 5: R1 & R2 Connection Ports...........................................................................................................10
Figure 6: Required Current Draw for the Gateway .....................................................................................11
Figure 7: Power Connections......................................................................................................................11
Figure 8: Ethernet Port Location.................................................................................................................12
Figure 9: FS-GUI Network Settings ............................................................................................................14
Figure 10: FS-GUI File Transfer..................................................................................................................15
Figure 11: FS-GUI Loading Files ................................................................................................................17
Figure 12: Retrieve Configuration File ........................................................................................................18
Figure 13: FS-GUI Connections Page ........................................................................................................19
Figure 14: Ethernet Port Location...............................................................................................................25
Figure 15: Diagnostic LEDs ........................................................................................................................29
Figure 16: FS-GUI Passwords Page...........................................................................................................30
Figure 17: Password Recovery Page .........................................................................................................30
Figure 18: QuickServer Dimension Drawing...............................................................................................32
Figure 19: Specifications.............................................................................................................................33

QuickServer Start-Up Guide
Page 6 of 34
1 QUICKSERVER DESCRIPTION
QuickServer is a high performance, cost effective Building and Industrial Automation multi-protocol
gateway providing protocol translation between serial/Ethernet devices and networks.
NOTE: For troubleshooting assistance refer to Appendix B, or any of the troubleshooting
appendices in the related driver supplements. Check the Sierra Monitor website for
technical support resources and documentation that may be of assistance.
The QuickServer is cloud ready and connects with Sierra Monitor’s SMC Cloud. See Section 5.1.3 for
further information.
2 CERTIFICATIONS
2.1 BTL Mark –BACnet
1
Testing Laboratory
3 SUPPLIED EQUIPMENT
QuickServer Gateway
•Preloaded with two selected drivers. A sample configuration file is also loaded.
•All instruction manuals, driver manuals, support utilities are available on the USB drive provided
in the optional accessory kit, or on the Sierra Monitor website.
Accessory kit (optional) (Part # FS-8915-38-QS) includes:
•7-ft Cat-5 cable with RJ45 connectors at both ends
•Power Supply -110/220V (p/n 69196)
•Screwdriver for connecting to terminals
•USB Flash drive loaded with:
oQuickServer 2X10 Start-up Guide
oFieldServer Configuration Manual
oAll FieldServer Driver Manuals
oSupport Utilities
oAny additional folders related to special files
configured for a specific QuickServer
oAdditional components as required - see driver manual supplement for details
1
BACnet is a registered trademark of ASHRAE.
The BTL Mark is a symbol that indicates that a product has passed a series of
rigorous tests conducted by an independent laboratory which verifies that the
product correctly implements the BACnet features claimed in the listing. The mark is
a symbol of a high-quality BACnet product.
Go to www.BACnetInternational.net for more information about the BACnet Testing
Laboratory. Click here for the BACnet PIC Statement.

QuickServer Start-Up Guide
Page 7 of 34
4 QUICKSERVER SETUP
4.1 Mounting
The QuickServer can be mounted using the DIN rail mounting bracket on the back of the unit.
NOTE: For dimension details see Appendix C.4.
Figure 1: DIN Rail Bracket
Figure 2: DIN Rail Mounted
Din Rail
Bracket

QuickServer Start-Up Guide
Page 8 of 34
4.2 DIP Switch Settings
4.2.1 Bias Resistors
To enable Bias Resistors, move both the BIAS- and BIAS+ dip switches to the right in the
orientation shown in Figure 3.
The QuickServer bias resistors are used to keep the RS-485 bus to a known state, when there is no
transmission on the line (bus is idling), to help prevent false bits of data from being detected. The bias
resistors typically pull one line high and the other low - far away from the decision point of the logic.
The bias resistor is 510 ohms which is in line with the BACnet spec. It should only be enabled at one
point on the bus (for example, on the field port were there are very weak bias resistors of 100k). Since
there are no jumpers, many QuickServers can be put on the network without running into the bias resistor
limit which is < 500 ohms.
NOTE: See www.ni.com/support/serial/resinfo.htm for additional pictures and notes.
NOTE: The R1 and R2 DIP Switches apply settings to the respective serial port.
NOTE: If the gateway is already powered on, DIP switch settings will not take effect unless the
unit is power cycled.
R1 Bias Resistor DIP
Switches (2 and 3)
Figure 3: Bias Resistor DIP Switches
R2 Bias Resistor DIP
Switches (2 and 3)

QuickServer Start-Up Guide
Page 9 of 34
4.2.2 Termination Resistor
If the QuickServer is the last device on the serial trunk, then the End-Of-Line Termination Switch needs to
be enabled. To enable the Termination Resistor, move the TERM dip switch to the right in the
orientation shown in Figure 4.
Termination resistor is also used to reduce noise. It pulls the two lines of an idle bus together. However,
the resistor would override the effect of any bias resistors if connected.
NOTE: The R1 and R2 DIP Switches apply settings to the respective serial port.
NOTE: If the gateway is already powered on, DIP switch settings will not take effect unless the
unit is power cycled.
Figure 4: Termination Resistor DIP Switch
R1 Termination
Resistor DIP Switch (1)
R2 Termination
Resistor DIP Switch (1)

QuickServer Start-Up Guide
Page 10 of 34
4.3 Connecting the R1 Port
For the R1 Port only: Switch between RS-485 and RS-232 by moving the number 4 DIP Switch left for
RS-485 and right for RS-232 (Figure 4).
The R2 Port is RS-485.
Connect to the 3-pin connector(s) as shown below.
4.3.1 Wiring
RS-485
RS-232
BMS RS-485
Wiring
Gateway Pin
Assignment
BMS RS-232
Wiring
Gateway Pin
Assignment
RS-485 +
TX +
RS-232 -
TX +
RS-485 -
RX -
RS-232 +
RX -
GND
GND
GND
GND
NOTE: Use standard grounding principles for GND.
4.3.2 Supported RS-485 Baud Rates by Protocol
The supported baud rates for either port is based on the protocol of the connected devices.
The following baud rates are supported for Modbus RTU:
2400, 4800, 9600, 19200, 38400, 57600, 76800, 115200
The following baud rates are supported for BACnet MS/TP:
9600, 19200, 38400, 76800
Figure 5: R1 & R2 Connection Ports
TX+ RX- GND
+ - GND

QuickServer Start-Up Guide
Page 11 of 34
4.4 Power Up the Device
Check power requirements in the table below:
Power Requirement for External Gateway
Current Draw Type
QuickServer Family
12VDC
24V DC/AC
FS-QS-2X10-XXXX (Typical)
250mA
125mA
NOTE: These values are ‘nominal’ and a safety margin should be added to the power supply of
the host system. A safety margin of 25% is recommended.
Figure 6: Required Current Draw for the Gateway
Apply power to the QuickServer as shown below in Figure 7. Ensure that the power supply used
complies with the specifications provided in Appendix C.5.
•The gateway accepts 12-24VDC or 24VAC on pins 4 and 5.
•Frame GND should be connected.
Power to
Gateway
Gateway
Pin #
Pin
Assignment
Power In (+)
Pin 4
V +
Power In (-)
Pin 5
V -
Frame Ground
Pin 6
FRAME GND
Figure 7: Power Connections

QuickServer Start-Up Guide
Page 12 of 34
5 CONNECT THE PC TO THE QUICKSERVER
5.1 Connecting to the Gateway via Ethernet
First, connect a Cat-5 Ethernet cable (straight through or cross-over) between the local PC and the
QuickServer.
5.1.1 Enable Access Through the Local Browser
There are two methods to enable access to the QuickServer in the local browser, either by
changing the subnet of the connected PC (Section 5.1.1.1) or using the FieldServer Toolbox to
change the IP Address of the QuickServer (Section 5.1.1.2).
NOTE: Only perform one method or the other.
5.1.1.1 Changing the Subnet of the Connected PC
The default IP Address for the QuickServer is 192.168.2.101, Subnet Mask is 255.255.255.0. If the PC
and QuickServer are on different IP networks, assign a static IP Address to the PC on the 192.168.1.xxx
network.
For Windows 10:
•Find the search field in the local computer’s taskbar (usually to the right of the windows icon )
and type in “Control Panel”.
•Click “Control Panel”, click “Network and Internet” and then click “Network and Sharing Center”.
•Click “Change adapter settings” on the left side of the window.
•Right-click on “Local Area Connection” and select “Properties” from the dropdown menu.
•Highlight and then click the Properties button.
•Select and enter a static IP Address on the same subnet. For example:
•Click the Okay button to close the Internet Protocol window and the Close button to close the
Ethernet Properties window.
Ethernet Port
Figure 8: Ethernet Port Location

QuickServer Start-Up Guide
Page 13 of 34
5.1.1.2 Changing the IP Address of the QuickServer with FieldServer Toolbox
•Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads.
•Extract the executable file and complete the installation.
•Double click on the FS Toolbox Utility and click Discover Now on the splash page.
•Find the desired gateway and click the Configure Device button (gear icon) to the right of the
gateway information.
NOTE: If connectivity status is green, then the IP Address doesn’t need to be changed (the
gateway is already on the same subnet). Skip the rest of the section.
•Select Network Settings in the Configure Device window.
•Modify the IP Address (N1 IP Address field) of the gateway Ethernet port.
Change additional fields as needed
NOTE: If the gateway is connected to a router, the Default Gateway field of the gateway should be
set to the IP Address of the connected router.
NOTE: Do not change the DHCP Server State (N1 DHCP Server State field).
NOTE: If DNS settings are unknown, set DNS1 to “8.8.8.8” and DNS2 to “8.8.4.4”.
•Click Update IP Settings, then click the “Change and restart” button to reboot the Gateway and
activate the new IP Address. See the FieldServer Toolbox and GUI Manual for more information.

QuickServer Start-Up Guide
Page 14 of 34
5.1.2 Using the FS-GUI to Set the IP Address
•From the FS-GUI main home page, click on setup and then Network Settings to enter the Edit IP
Address Settings menu.
•Modify the IP Address (N1 IP Address field) of the QuickServer Ethernet port.
•If necessary, change the Netmask (N1 Netmask field).
•Type in a new Subnet Mask.
•If necessary, change the IP Gateway (Default Gateway field).
•Type in a new IP Gateway.
NOTE: If the FieldServer is connected to a router, the IP Gateway of the FieldServer should be set
to the same IP Address of the router.
•Click Update IP Settings, then click on the System Restart to restart the Gateway and activate the
new IP Address.
NOTE: If the FS-GUI was open in a browser, the browser will need to be pointed to the new IP
Address of the QuickServer before the FS-GUI will be accessible again.
5.1.3 Accessing SMC Cloud
The FieldPoP™button (see Figure 9) allows users to connect to the SMC Cloud, Sierra
Monitor’s device cloud solution for IIoT. The SMC Cloud enables secure remote connection to field
devices through a FieldServer and its local applications for configuration, management, maintenance. For
more information about the SMC Cloud, refer to the SMC Cloud Start-up Guide.
Figure 9: FS-GUI Network Settings

QuickServer Start-Up Guide
Page 15 of 34
6 CONFIGURING THE QUICKSERVER
6.1 Retrieve the Sample Configuration File
The configuration of the QuickServer is provided to the QuickServer’s operating system via a comma-
delimited file called “CONFIG.CSV”.
If a custom configuration was ordered, the QuickServer will be programmed with the relevant device
registers in the Config.csv file for the initial start-up. If not, the product is shipped with a sample config.csv
that shows an example of the drivers ordered.
•In the main menu of the FS-GUI screen, go to “Setup”, then “File Transfer”, and finally “Retrieve”.
•Click on “config.csv”, and open or save the file.
6.2 Change the Configuration File to Meet the Application
Refer to the FieldServer Configuration Manual in conjunction with the Driver supplements for information
on configuring the QuickServer.
Figure 10: FS-GUI File Transfer

QuickServer Start-Up Guide
Page 16 of 34
6.3 Load the Updated Configuration File
6.3.1 Using the Toolbox Application to Load a Configuration File
•From the Toolbox main page, click on the setup icon (the gear picture).
•Select File Transfer.
•Browse and select the .csv file, open, then click “Update Config”.
•Once download is complete, click the Restart Button (or cycle power to the QuickServer) to put
the new file into operation.
NOTE: It is possible to do multiple downloads to the QuickServer before resetting it.

QuickServer Start-Up Guide
Page 17 of 34
6.3.2 Using the FS-GUI to Load a Configuration File
•In the main menu of the FS-GUI screen, click “Setup”, then “File Transfer” and finally “Update”.
•Browse and select the .csv file, open, then click “Submit”.
•Once download is complete, a message bar will appear confirming that the configuration was
updated successfully.
•Click the System Restart Button to put the new file into operation.
NOTE: It is possible to do multiple downloads to the QuickServer before resetting it.
Figure 11: FS-GUI Loading Files

QuickServer Start-Up Guide
Page 18 of 34
6.3.3 Retrieve the Configuation File for Modification or Backup
To get a copy of the configuration file for modifying or backing up a configuration on a local computer, do
the following:
•In the main menu of the FS-GUI screen, click “Setup”, then “File Transfer”.
•Click the “config.csv” link under the “Retrieve” heading in the middle section of the screen.
oThe file will automatically download to the web browser’s default download location.
•Edit or store the file as desired.
NOTE: Before using any backup configuration file to reset the configuration settings, check that
the backup file is not an old version.
Figure 12: Retrieve Configuration File

QuickServer Start-Up Guide
Page 19 of 34
6.4 Test and Commission the QuickServer
•Connect the QuickServer to the third party device(s), and test the application.
•From the landing page of the FS-GUI click on “View”in the navigation tree, then “Connections”to
see the number of messages on each protocol.
Figure 13: FS-GUI Connections Page

QuickServer Start-Up Guide
Page 20 of 34
Appendix A Useful Features
Appendix A.1. SSL/TLS for Secure Connection
SSL/TLS (Secure Sockets Layer/Transport Layer Security) is a security technology for establishing an
encrypted connection between a server and a client. This allows the secure transfer of data across
untrusted networks.
Appendix A.1.1. Configuring FieldServer as a SSL/TLS Server
The following example sets the FieldServer to accept a secure Modbus/TCP connection on port 1502.
Appendix A.1.1.1. Simple Secure Server Configuration
Add TLS_Port parameter in the connections section of the configuration file and set to a port number
between 1 –65535.
Connections
Adapter , Protocol , TLS_Port
N1 , Modbus/TCP , 1502
This configuration sets the FieldServer to accept any incoming connection but will not request a client’s
certificate for verification. This means that the FieldServer end point communication will be encrypted but
not authenticated.
The FieldServer will send an embedded self-signed certificate if one is requested by a connecting client.
NOTE: If a remote client requires a certificate, then request the smc_cert.pem certificate from
Sierra Monitor Technical Support and update the remote client’s authority as per vendor
instructions.