Entrust CE870 Product information sheet
User Reference Guide
CE870™ Instant Issuance
System
December 2020
527488-001, Rev D
CE870 Instant Issuance System
2 527488-001D
Contents
The CE870 Instant Issuance System........................................................... 3
Common LCD Messages............................................................................ 4
.................................................................................... 4
103: Printer problem........................................................................................... 4
........................................................................................... 4
105: Magstripe data error ................................................................................... 5
110: Print ribbon out or missing.......................................................................... 5
........................................................................................... 5
112: Card hopper empty ..................................................................................... 6
114: Cover opened during job............................................................................. 6
.................................................................................... 6
127: Emboss transport error .............................................................................. 6
............................................................................ 7
135: Indent ribbon supplies out ......................................................................... 7
.................................................................................... 7
140: Embosser not available .............................................................................. 8
........................................................................................... 8
............................................................................ 8
.................................................................................... 9
..................................................................................... 9
173: Improper shutdown .................................................................................... 9
Load Cards.............................................................................................. 10
Single Hopper Printer........................................................................................ 10
......................................................................................... 10
Use the Excepon Slot............................................................................ 11
Load the Indent Ribbon .......................................................................... 12
Load the Topping Foil.............................................................................. 14
Replace the Cleaning Sleeve ................................................................... 16
Load the Print Ribbon............................................................................. 17
Clean the Printer .................................................................................... 18
....................................................................... 18
Clean the Printer ............................................................................................... 19
......................................................................... 20
......................................................................... 20
Empty the Reject Card Tray..................................................................... 21
Close the Printer Doors........................................................................... 22
Check Power Connecons....................................................................... 23
Check Data Connecons ......................................................................... 24
User Reference Guide
527488-001D 3
The CE870 Instant Issuance System
A = Printer Component
B = Card Input Hopper
C = Swingarm
I = Embosser Component
K = Indent Cartridge
M = Topping Foil Cartridge
O = Card Output Hopper
P = Front Panel
LCD Front Panel
User Light &
Up
Arrow
Enter
Status Lights
Cards
Down
Arrow
Power
Front Panel
A
B
C
DE
F
H
I
J
K
L
M
N
G
P
O
CE870 Instant Issuance System
4 527488-001D
Common LCD Messages
102: Card not in position
Cause:
1.
2.
3.
4.
5.
6. Press the
103: Printer problem
Cause: The printer had an error.
1. Press the printer
2. Press the
104: Critical problem
Cause:
1. Press the
2.
User Reference Guide
527488-001D 5
105: Magstripe data error
Cause:
1.
2.
3. Press the
110: Print ribbon out or missing
CE870 printers with the oponal printhead only.
Cause: The printer does not have a usable ribbon.
1.
2.
3.
4.
5.
and
on page 16
111: Card not picked
Cause:
1.
2.
3.
4. Press the
and
20
Common LCD Messages (cont.)
CE870 Instant Issuance System
6 527488-001D
112: Card hopper empty
Cause:
1.
2. Press the
114: Cover opened during job
Cause:
1.
on both sides.
2.
3. Press the
125: Emboss critical error
Cause: The embosser has a serious error.
1. Press the
2.
127: Emboss transport error
Cause:
1.
2.
3.
4.
5.
Common LCD Messages (cont.)
User Reference Guide
527488-001D 7
133: Embosser card reject full
Cause:
1.
2.
3.
135: Indent ribbon supplies out
Cause: The indent ribbon has run out.
1.
2.
3. Install a new indent ribbon.
4.
136: Indent ribbon break
Cause: The indent ribbon is not moving properly.
1.
2.
3.
4.
5.
Common LCD Messages (cont.)
CE870 Instant Issuance System
8 527488-001D
140: Embosser not available
Cause:
1.
2. Press the
3. Press the
144: Topping foil out
Cause:
1.
2.
3.
4.
147: Topping foil no tag found
Cause:
1.
2.
3.
4.
Common LCD Messages (cont.)
User Reference Guide
527488-001D 9
Common LCD Messages (cont.)
150: Print while unlocked
Cause:
172: Insert cleaning card
Cause:
•
•
and then press the
173: Improper shutdown
Cause: The system was shut down improperly or lost power.
1. Press and hold the
2. Always use the
and
on page 24
CE870 Instant Issuance System
10 527488-001D
Load Cards
•
•
•
Note:
Single Hopper Printer
1.
2.
3.
Multi-Hopper Printer
1.
2.
3.
User Reference Guide
527488-001D 11
Use the Exception Slot
those loaded in the input hopper. The input hopper does not have to be opened to
1.
2.
hopper 2.
CE870 Instant Issuance System
12 527488-001D
Load the Indent Ribbon
1.
2.
4.
5.
3.
Cauon:
spool.
User Reference Guide
527488-001D 13
6.
7.
8.
Cauon:
9.
10.
11.
12.
i.
ii.
13.
Load the Indent Ribbon (cont.)
CE870 Instant Issuance System
14 527488-001D
Load the Topping Foil
1.
2.
3.
4.
spindle.
5.
6.
User Reference Guide
527488-001D 15
7.
spindle.
8.
9.
10.
i.
ii.
11.
Load the Topping Foil (cont.)
CE870 Instant Issuance System
16 527488-001D
Replace the Cleaning Sleeve
1.
2.
3.
4.
5.
6.
7.
8.
9.
Spindle
Cartridge
Wrapper
User Reference Guide
527488-001D 17
Load the Print Ribbon
CE870 printers with the oponal printhead only.
1.
2.
3.
4.
5.
6.
7.
8.
9.
CE870 Instant Issuance System
18 527488-001D
Clean the Printer
Prepare the Printer for Cleaning
1.
2.
3.
4.
5.
6.
7.
8.
User Reference Guide
527488-001D 19
Clean the Printer
1. Enter the menu system.
2.
3. Press the
displays on the LCD.
CE870 Instant Issuance System
20 527488-001D
Clean the Multi-Hopper Rollers
1.
2.
3.
4.
5. Press
Complete the Cleaning Process
1.
2.
3.
4.
page 16.
5.
6.
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