Epson WorkForce Pro WF-C879R User manual

WF-C879R User's Guide

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Contents
WF-C879R User's Guide............................................................................................................................ 15
Product Basics .......................................................................................................................................... 16
Installing or Using Optional Parts ....................................................................................................... 16
Optional Accessories and Replacement Parts .............................................................................. 16
Installing the Optional Printer Stand .............................................................................................. 17
Installing the Optional Paper Cassette Units ................................................................................. 25
Enabling the Optional Paper Cassettes - Windows................................................................... 32
Enabling the Optional Paper Cassettes - Mac .......................................................................... 33
Using the Optional Manual Stapler ................................................................................................ 35
Installing the Optional Ethernet Board ........................................................................................... 36
Product Parts Locations ..................................................................................................................... 37
Product Parts - Front and Inside .................................................................................................... 38
Product Parts - Top and Back........................................................................................................ 41
Product Parts - Back...................................................................................................................... 44
Using the Control Panel ..................................................................................................................... 47
Control Panel Buttons and Lights .................................................................................................. 47
Status Icon Information ............................................................................................................. 48
Selecting the Date and Time ......................................................................................................... 49
Selecting Your Country or Region ................................................................................................. 51
Setting a Password and Locking the Control Panel ....................................................................... 51
Entering Characters on the LCD Screen................................................................................... 53
Using Presets............................................................................................................................ 54
Setting User Feature Restrictions (Access Control) ...................................................................... 57
Changing LCD Screen Language.................................................................................................. 58
Adjusting Control Panel Sounds.................................................................................................... 58
Adjusting the Screen Brightness.................................................................................................... 60
Turning Off the Operation Time Out Setting .................................................................................. 60
Preventing PC Connection via USB .............................................................................................. 61
Checking for Software Updates.......................................................................................................... 62
Using Power Saving Settings ............................................................................................................. 63

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Changing the Sleep Timer Settings ............................................................................................... 63
Changing the Power Off Timer Settings ........................................................................................ 64
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 65
Setting Up Epson Connect Services.............................................................................................. 66
Using Epson Email Print ............................................................................................................... 67
Using the Epson iPrint Mobile App ................................................................................................ 67
Using Epson Remote Print ........................................................................................................... 68
Using Epson Scan to Cloud........................................................................................................... 68
Using AirPrint .................................................................................................................................... 69
Android Printing Using the Epson Print Enabler ................................................................................ 70
Using Fire OS Printing ....................................................................................................................... 70
Using Windows 10 Mobile Printing .................................................................................................... 71
Using Epson Print and Scan App with Windows Tablets ................................................................... 71
Wi-Fi or Wired Networking........................................................................................................................ 72
Network Security Recommendations ................................................................................................. 72
Wi-Fi Infrastructure Mode Setup......................................................................................................... 73
Selecting Wireless Network Settings from the Control Panel ........................................................ 74
Wi-Fi Direct Mode Setup .................................................................................................................... 76
Enabling Wi-Fi Direct Mode........................................................................................................... 77
Wi-Fi Protected Setup (WPS)............................................................................................................. 79
Using WPS to Connect to a Network ............................................................................................. 79
Printing a Network Status Sheet......................................................................................................... 80
Printing a Network Connection Report ............................................................................................... 81
Network Connection Report Codes and Messages ....................................................................... 82
Configuring Email Server Settings...................................................................................................... 87
Changing or Updating Network Connections ..................................................................................... 88
Accessing the Web Config Utility................................................................................................... 89
Changing a USB Connection to a Wi-Fi Connection...................................................................... 89
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 89
Connecting to a New Wi-Fi Router ................................................................................................ 90
Disabling Wi-Fi Features ............................................................................................................... 91
Enabling PCL or PostScript Printing ....................................................................................................... 92
Installing the PCL Driver - Windows .................................................................................................. 92

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Installing the PostScript (PS3) Printer Software - Windows ............................................................... 94
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 94
Selecting PDL (Page Description Language) Settings ....................................................................... 95
PDL Print Configuration Options.................................................................................................... 96
Selecting Printer Language and Interface Settings ............................................................................ 98
Printing Language and Interface Options ...................................................................................... 99
Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................. 100
Loading Paper ......................................................................................................................................... 102
Loading Paper in the Paper Cassettes and Rear Paper Feeder....................................................... 102
Paper Loading Capacity................................................................................................................... 108
Double-sided Printing Capacity........................................................................................................ 116
Compatible Epson Papers................................................................................................................ 121
Paper or Media Type Settings - Printing Software............................................................................ 124
Selecting the Paper Settings for Each Source - Control Panel ......................................................... 125
Paper Type Settings - Control Panel ........................................................................................... 127
Selecting Default Paper Settings - Administrator.............................................................................. 128
Selecting the Default Printer Settings .......................................................................................... 128
Paper Source Settings Options............................................................................................... 129
Selecting the Universal Print Settings.......................................................................................... 130
Universal Print Settings Options ............................................................................................. 131
Placing Originals on the Product ........................................................................................................... 133
Placing Originals on the Scanner Glass ........................................................................................... 133
Placing Originals in the Automatic Document Feeder ...................................................................... 134
Copying .................................................................................................................................................... 140
Copying Documents or Photos......................................................................................................... 140
Copying Options............................................................................................................................... 141
Printing from a Computer ....................................................................................................................... 145
Printing with the Standard Epson Printer Software - Windows ......................................................... 145
Synchronizing Printer Settings for Optional Units - Windows ...................................................... 146
Selecting Basic Print Settings - Windows .................................................................................... 147
Paper Source Options - Windows ........................................................................................... 150
Print Quality Options - Windows ............................................................................................. 150

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Multi-Page Printing Options - Windows................................................................................... 151
Selecting Double-sided Printing Settings - Windows ................................................................... 151
Double-sided Printing Options - Windows............................................................................... 154
Print Density Adjustments - Windows ..................................................................................... 154
Selecting Additional Print Options - Windows.............................................................................. 155
Custom Color Correction Options - Windows.......................................................................... 157
Image Options and Additional Settings - Windows.................................................................. 158
Header/Footer Settings - Windows ......................................................................................... 159
Selecting a Printing Preset - Windows......................................................................................... 160
Selecting Extended Settings - Windows ...................................................................................... 161
Extended Settings - Windows ................................................................................................. 162
Printing Your Document or Photo - Windows............................................................................... 164
Locking Printer Settings - Windows ............................................................................................. 164
Locked Setting Options........................................................................................................... 166
Entering a User ID and Password for Printing ............................................................................. 168
Selecting Default Print Settings - Windows.................................................................................. 169
Changing the Language of the Printer Software Screens ....................................................... 170
Changing Automatic Update Options .......................................................................................... 171
Printing with the Epson Standard Printer Software - Mac................................................................. 172
Selecting Basic Print Settings - Mac ........................................................................................... 172
Paper Source Options - Mac................................................................................................... 176
Print Quality Options - Mac ..................................................................................................... 176
Print Options - Mac ................................................................................................................. 176
Selecting Page Setup Settings - Mac .......................................................................................... 177
Selecting Print Layout Options - Mac........................................................................................... 178
Selecting Double-sided Printing Settings - Mac........................................................................... 178
Double-sided Printing Options and Adjustments - Mac........................................................... 180
Managing Color - Mac ................................................................................................................. 180
Color Matching and Color Options - Mac ................................................................................ 181
Selecting Printing Preferences - Mac .......................................................................................... 182
Printing Preferences - Mac...................................................................................................... 183
Printing Your Document or Photo - Mac ...................................................................................... 184
Checking Print Status - Mac.................................................................................................... 185

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Printing with the PCL Printer Software - Windows............................................................................ 185
Synchronizing Printer Settings - PCL Driver - Windows .............................................................. 186
Selecting Basic Print Settings - PCL Driver - Windows................................................................ 188
Selecting Default Print Settings - PCL Driver - Windows ............................................................. 190
Locking Printer Settings - PCL Driver - Windows......................................................................... 192
PCL Driver Locked Setting Options ........................................................................................ 193
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 194
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows ....................... 195
Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 196
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 199
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 201
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac ............................... 201
Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 202
Cancelling Printing Using a Product Button...................................................................................... 207
Scanning .................................................................................................................................................. 208
Starting a Scan................................................................................................................................. 208
Starting a Scan Using the Product Control Panel ........................................................................ 208
Scanning to Email ................................................................................................................... 210
Scanning to a Connected Computer ....................................................................................... 212
Scanning to a Memory Device ................................................................................................ 215
Scanning to the Cloud............................................................................................................. 216
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 219
Control Panel Scanning Options............................................................................................. 219
Setting Up and Scanning to a Network Folder or FTP Server...................................................... 221
Creating a Shared Network Folder.......................................................................................... 222
Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 223
Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 225
Scanning to a Network Folder or FTP Server.......................................................................... 226
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 229
Starting a Scan from a Scanning Program................................................................................... 231
Starting a Scan from a Smart Device........................................................................................... 233
Scanning in Epson Scan 2 ............................................................................................................... 233
Additional Scanning Settings - Main Settings Tab ....................................................................... 237

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Additional Scanning Settings - Advanced Settings Tab............................................................... 238
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 238
Image Format Options................................................................................................................. 240
Scan Resolution Guidelines ........................................................................................................ 240
Scanning with Document Capture Pro or Document Capture .......................................................... 241
Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 241
Scanning with Job Scan in Document Capture Pro - Windows.................................................... 243
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 244
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 247
Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 250
Scanning with Document Capture - Mac ..................................................................................... 253
Adding and Assigning Scan Jobs with Document Capture - Mac............................................ 256
Entering a User ID and Password for Scanning ............................................................................... 257
Faxing....................................................................................................................................................... 258
Connecting a Telephone or Answering Machine.............................................................................. 258
Setting Up Fax Features .................................................................................................................. 264
Setting Up Basic Fax Features .................................................................................................... 264
Using the Fax Setup Wizard ................................................................................................... 264
Selecting the Line Type........................................................................................................... 266
Setting the Number of Rings to Answer .................................................................................. 267
Selecting Advanced Fax Settings................................................................................................ 268
Basic Settings - Fax ................................................................................................................ 269
Send Settings - Fax................................................................................................................. 271
Receive Settings - Fax............................................................................................................ 272
Report Settings - Fax .............................................................................................................. 275
Security Settings - Fax............................................................................................................ 276
Setting Up the Fax Utility - Windows............................................................................................ 277
Setting Up Fax Features Using the Fax Utility - Mac ................................................................... 278
Setting Up Contacts and Contact Groups......................................................................................... 279
Creating a Contact....................................................................................................................... 280
Editing or Deleting a Contact ....................................................................................................... 282
Creating a Contact Group............................................................................................................ 284
Editing or Deleting a Contact Group ............................................................................................ 286

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Sending Faxes ................................................................................................................................. 287
Sending Faxes from the Product Control Panel........................................................................... 288
Sending a Fax Using the Keypad, Contact List, or History...................................................... 288
Fax Sending Options .............................................................................................................. 290
Sending a Fax at a Specified Time ......................................................................................... 292
Sending a Fax on Demand ..................................................................................................... 294
Sending a Stored Fax ............................................................................................................. 295
Dialing Fax Numbers from a Connected Telephone ............................................................... 296
Sending Faxes Using the Fax Utility - Windows .......................................................................... 297
Sending Faxes Using the Fax Utility - Mac .................................................................................. 300
Receiving Faxes............................................................................................................................... 303
Fax Reception ............................................................................................................................. 303
Receiving Faxes Automatically ................................................................................................... 304
Receiving Faxes Manually........................................................................................................... 304
Forwarding Received Faxes........................................................................................................ 305
Receiving a Fax by Polling .......................................................................................................... 306
Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 307
Checking Fax Status ....................................................................................................................... 308
Printing Fax Reports......................................................................................................................... 309
Fax Report Options ..................................................................................................................... 310
Using External USB Devices with Your Product................................................................................... 312
Connecting a USB Device................................................................................................................ 312
Disconnecting a USB Device............................................................................................................ 312
Viewing and Printing from the LCD Screen ...................................................................................... 313
Printing JPEG Photos.................................................................................................................. 313
Print Setting Options - JPEG Mode......................................................................................... 315
Printing TIFF and PDF Files ....................................................................................................... 316
Print Setting Options - TIFF Mode........................................................................................... 317
Print Setting Options - PDF Mode ........................................................................................... 318
Transferring Files on a USB Device ................................................................................................. 319
Setting Up File Sharing for File Transfers from Your Computer................................................... 319
Transferring Files from a USB Device to Your Computer ............................................................ 320

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Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers ........................ 322
Check Ink and Maintenance Box Status........................................................................................... 322
Checking Ink Status on the LCD Screen...................................................................................... 323
Checking Ink and Maintenance Box Status - Windows................................................................ 324
Checking Ink and Maintenance Box Status - Mac ....................................................................... 325
Purchase Epson Ink Packs and Maintenance Boxes ....................................................................... 327
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ................................................. 327
Removing and Installing Ink Packs................................................................................................... 328
Maintenance Box Replacement ....................................................................................................... 330
Optional Staple Cartridge Replacement........................................................................................... 331
Replacing the Rollers for Paper Cassette 1...................................................................................... 332
Replacing the Rollers for Optional Paper Cassettes 2 to 4............................................................... 339
Resetting the Roller Counter on the LCD Screen ............................................................................. 345
Adjusting Print Quality............................................................................................................................ 347
Print Head Maintenance................................................................................................................... 347
Checking the Nozzles Using the Product Control Panel .............................................................. 347
Cleaning the Print Head Using the Product Control Panel........................................................... 349
Power Cleaning Using the Product Control Panel ............................................................................ 351
Print Quality Adjustment................................................................................................................... 352
Adjusting the Print Quality Using the Product Control Panel........................................................ 352
Adjusting the Quality for Each Paper Type .................................................................................. 354
Cleaning the Paper Guide ................................................................................................................ 356
Cleaning and Transporting Your Product ............................................................................................. 358
Cleaning Your Product ..................................................................................................................... 358
Cleaning the Scanner Glass............................................................................................................. 358
Cleaning the Automatic Document Feeder....................................................................................... 360
Cleaning the Paper Rollers .............................................................................................................. 365
Transporting Your Product ............................................................................................................... 366
Removing the Optional Printer Stand .......................................................................................... 368
Removing the Optional Paper Cassette Units ............................................................................. 370
Solving Problems .................................................................................................................................... 372
Viewing the Help Screen .................................................................................................................. 372
Product Status Messages ................................................................................................................ 373

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Job Status Error Codes .................................................................................................................... 376
Running a Product Check ................................................................................................................ 380
Resetting Control Panel Defaults ..................................................................................................... 382
Solving Setup Problems ................................................................................................................... 383
Product Does Not Turn On or Off................................................................................................. 383
Noise After Ink Installation ........................................................................................................... 383
Software Installation Problems .................................................................................................... 384
Solving Network Problems ............................................................................................................... 384
Product Cannot Connect to a Wireless Router or Access Point .................................................. 385
Network Software Cannot Find Product on a Network................................................................. 386
Wireless Network Connection is Unstable on a Mac ................................................................... 387
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 388
Product Does Not Appear in Mac Printer Window ....................................................................... 388
Cannot Print Over a Network....................................................................................................... 388
Cannot Scan Over a Network ...................................................................................................... 390
Solving Copying Problems ............................................................................................................... 391
Product Makes Noise, But Nothing Copies.................................................................................. 391
Product Makes Noise When It Sits for a While............................................................................. 391
Solving Copy Quality Problems........................................................................................................ 392
Copies Have Incorrect or Faint Colors......................................................................................... 392
Position, Size, or Margins of Copies are Incorrect ....................................................................... 392
Solving Paper Problems................................................................................................................... 393
Paper Feeding Problems............................................................................................................. 393
Originals Do Not Feed From the Automatic Document Feeder.................................................... 395
Paper Jam Problems ................................................................................................................... 396
Paper Ejection Problems ............................................................................................................. 396
Solving Problems Printing from a Computer..................................................................................... 396
Nothing Prints.............................................................................................................................. 396
Product Icon Does Not Appear in Windows Taskbar ................................................................... 397
Printing is Slow ............................................................................................................................ 398
Solving Page Layout and Content Problems.................................................................................... 400
Inverted Image............................................................................................................................. 400
Too Many Copies Print ................................................................................................................ 400

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Blank Pages Print ........................................................................................................................ 401
Incorrect Margins on Printout....................................................................................................... 401
Incorrect Characters Print............................................................................................................ 402
Incorrect Image Size or Position.................................................................................................. 402
Slanted Printout........................................................................................................................... 403
Solving Print Quality Problems......................................................................................................... 403
White or Dark Lines in Printout .................................................................................................... 404
Blurry or Smeared Printout .......................................................................................................... 405
Faint Printout or Printout Has Gaps ............................................................................................. 406
Grainy Printout............................................................................................................................. 407
Incorrect Colors ........................................................................................................................... 408
Solving Scanning Problems ............................................................................................................. 409
Scanning Software Does Not Operate Correctly ......................................................................... 409
Cannot Start Epson Scan 2 ......................................................................................................... 410
Solving Scanned Image Quality Problems ....................................................................................... 410
Image Consists of a Few Dots Only............................................................................................. 411
Line of Dots Appears in All Scanned Images............................................................................... 411
Straight Lines in an Image Appear Crooked ................................................................................ 411
Scanned Image Quality Problems ............................................................................................... 412
Image Colors are Patchy at the Edges ........................................................................................ 413
Ripple Patterns Appear in an Image ............................................................................................ 413
Scanned Image Edges are Cropped ........................................................................................... 413
Solving Faxing Problems.................................................................................................................. 414
Cannot Send or Receive Faxes................................................................................................... 414
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 416
Fax Memory Full Error Appears................................................................................................... 416
Fax Quality is Poor ...................................................................................................................... 417
Sent Fax is Received in an Incorrect Size ................................................................................... 418
Received Fax is Not Printed ........................................................................................................ 418
Solving USB Device Problems ......................................................................................................... 418
Cannot View or Print from a USB Device..................................................................................... 419
Cannot Save Files on a USB Device ........................................................................................... 419
Cannot Transfer Files To or From a USB Device......................................................................... 420

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Uninstall Your Product Software....................................................................................................... 420
Uninstalling Product Software - Windows.................................................................................... 420
Uninstalling Product Software - Mac............................................................................................ 421
Where to Get Help............................................................................................................................ 422
Technical Specifications ........................................................................................................................ 424
Windows System Requirements ...................................................................................................... 424
Mac System Requirements .............................................................................................................. 425
Paper Specifications ........................................................................................................................ 426
Printable Area Specifications ........................................................................................................... 428
Scanning Specifications ................................................................................................................... 429
Automatic Document Feeder (ADF) Specifications .......................................................................... 430
Fax Specifications ............................................................................................................................ 431
Ink Pack Specifications .................................................................................................................... 432
Dimension Specifications ................................................................................................................. 433
Electrical Specifications ................................................................................................................... 434
Environmental Specifications ........................................................................................................... 434
Interface Specifications .................................................................................................................... 435
External USB Device Specifications................................................................................................. 435
Network Interface Specifications ...................................................................................................... 436
Safety and Approvals Specifications ................................................................................................ 437
Safety and Approvals Specifications for Latin America .................................................................... 438
Notices ..................................................................................................................................................... 440
Important Safety Instructions............................................................................................................ 440
General Product Safety Instructions ............................................................................................ 440
Ink Pack Safety Instructions ........................................................................................................ 442
Wireless Connection Safety Instructions ..................................................................................... 443
LCD Screen Safety Instructions................................................................................................... 443
Telephone Equipment Safety Instructions ................................................................................... 443
FCC Compliance Statement............................................................................................................. 444
Binding Arbitration and Class Waiver ............................................................................................... 447
Trademarks...................................................................................................................................... 450
Copyright Notice............................................................................................................................... 450
libTIFF Software Acknowledgment.............................................................................................. 451

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A Note Concerning Responsible Use of Copyrighted Materials................................................... 452
Default Delay Times for Power Management for Epson Products ............................................... 452
Copyright Attribution.................................................................................................................... 452

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WF-C879R User's Guide
Welcome to the WF-C879R User's Guide.
For a printable PDF copy of this guide, click here.

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Product Basics
See these sections to learn about the basic features of your product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer
software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)
printer software, please see the appropriate sections.
Installing or Using Optional Parts
Product Parts Locations
Using the Control Panel
Checking for Software Updates
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Using AirPrint
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Installing or Using Optional Parts
Follow the instructions in this section to install or use optional parts. If you are installing optional paper
cassettes, you must first install the printer stand if you install any optional paper cassettes.
Optional Accessories and Replacement Parts
Installing the Optional Printer Stand
Installing the Optional Paper Cassette Units
Using the Optional Manual Stapler
Installing the Optional Ethernet Board
Parent topic: Product Basics
Optional Accessories and Replacement Parts
You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest
reseller, visit epson.com.jm or call your nearest Epson sales office.

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Note: Availability of accessories varies by country.
Option or part Part number
Replacement maintenance box T6714
Optional printer stand C12C934321
Optional paper cassette C12C932611
Optional stapler* C12C934361
Optional stapler cartridge refill C12C934911
Optional fax board* C12C934491
Optional Ethernet board C12C934471
*Must be installed by an Epson authorized reseller or technician.
Parent topic: Installing or Using Optional Parts
Installing the Optional Printer Stand
You can install the optional printer stand as a base if the printer will be placed on the floor. You must
install the printer stand if you install any optional paper cassettes.
1. Turn off the product, and unplug the power cord and any connected cables.
Warning: To avoid electric shock, make sure you unplug the power cord.
2. Remove the printer stand from its packaging and remove any protective materials.

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3. Make sure you have all the items shown here:
1 Printer stand
2 Side stands (×2)
3 Side stand attachments (×2)
4 Front reinforcing bar
5 Rear reinforcing bar
6 Front cover
7 Side stand and reinforcing bar screws (×18)
8 Cabinet screws (×2)
9 Bracket screws (x2)
10 Rear brackets (x2)
11 Cable clamps (x2)

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4. Place the stands between the printer stand's casters as shown.
5. Secure the side stands to the printer stand using the side stand attachments and the included
screws.
Caution: Make sure the stands are securely attached or the product may fall over.

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6. Attach and secure the reinforcing bars to the stands using the included screws.
7. Place the printer stand on the floor and lock the front casters.