Epson ColorWorks CW-C6500 Series User manual

User’s Guide
M00123500EN
Before use
Basic Operation
Maintenance
Troubleshooting
Specifications
Appendix

2
Before use..................................... 4
■Manuals for This Product............................................ 4
Downloading the Latest Version.........................................4
Symbols Used in This Guide..................................................5
■About Models of this Product................................... 6
Auto Cutter Model....................................................................6
Peeler Model...............................................................................6
■Software Introduction ................................................. 7
■Product and Driver Versions...................................... 8
How to Check the Product Version.....................................8
How to Check the Printer Driver Version..........................8
■Screens in This Manual................................................ 8
■Safety Precautions ........................................................ 9
Cautions on Installation..........................................................9
Cautions on Handling..............................................................9
Cautions on Power Supply ................................................. 11
Cautions on Ink Cartridges ................................................. 12
Cautions on the Maintenance Box...................................14
Caution Label .......................................................................... 15
■Paper That Can Be Used............................................16
Paper Shapes ........................................................................... 16
Forms of Paper ........................................................................ 16
List of Paper That Can Be Used.......................................... 17
Paper That Cannot Be Used................................................ 17
■Part Names and Functions .......................................18
Front............................................................................................ 18
Rear .............................................................................................19
Inside .......................................................................................... 20
Spindle and Flange................................................................ 21
Operation Panel......................................................................22
Basic Operation.......................... 24
■Turning On/Off.............................................................24
■Opening the Paper Cover.........................................25
Opening the Cover using the Lever in the Front ........25
Opening the Cover using the Lever in the Back .........25
■Checking the Printer Status.....................................26
Checking the Status of Consumables............................. 26
Printing Nozzle Check Patterns......................................... 26
Printing Status Sheet ............................................................27
■Replacing the Ink Cartridges...................................28
Checking Amount of Ink Remaining...............................28
How to Replace the Ink Cartridges.................................. 29
U"Loading and Replacing Paper" on page 37
U"Replacing the Ink Cartridges" on page 28
U"Troubleshooting" on page 62

3
■Replacing the Maintenance Box ............................30
Checking the Amount of Empty Space in
the Maintenance Box............................................................30
How to Replace the Maintenance Box............................31
■Paper Source and Printer Driver Settings ...........32
Paper Source Settings...........................................................32
Printer Driver Settings ..........................................................32
■Loading and Replacing Paper.................................37
How to Load Paper (Auto Cutter Model -
Supply from Inside) ...............................................................38
How to Load Paper (Auto Cutter Model -
Supply from Outside)............................................................40
How to Load Paper (Peeler Model -
Supply from Inside) ...............................................................42
How to Load Paper (Peeler Model -
Supply from Outside)............................................................45
How to Remove Paper
(For the Auto Cutter Model) ...............................................48
How to Remove Paper (For the Peeler Model).............49
How to Eject Paper at Paper End
(For the Auto Cutter Model) ...............................................50
How to Eject Paper at Paper End
(For the Peeler Model) ..........................................................51
Maintenance............................... 52
■Cleaning the Exterior .................................................53
■Cleaning the Auto Cutter
(Auto Cutter Model Only) .........................................54
■Cleaning the Peeler (Peeler Model Only)............55
■Cleaning the Edge Guides........................................56
■Cleaning the Platen ....................................................57
■Cleaning the Paper Feed Roller..............................58
■Cleaning the Paper Pressure Roller.......................59
■Cleaning the Print Head............................................60
Using the Operation Panel..................................................61
Using the Printer Driver........................................................61
Using the Web Config...........................................................61
Troubleshooting ........................ 62
■Paper is jammed ..........................................................62
For the Auto Cutter Model ..................................................63
For the Peeler Model.............................................................65
■Problems with Print Quality ....................................67
Horizontal White Banding...................................................67
Vertical White Spots (Auto Cutter Model) .....................67
■Printing is Impossible or Becomes
Suddenly Impossible..................................................67
Print Data is Sent, But Does Not Print
(Peeler Model) .........................................................................67
Specifications ............................. 68
■Specification..................................................................68
Electrical Specifications .......................................................69
Overall Dimensions ............................................................... 69
■Environmental Specifications .................................70
■Ink Cartridge .................................................................71
■Maintenance Box.........................................................72
Appendix .................................... 73
■Consumables and Options ......................................73
Ink Cartridge ............................................................................ 73
Maintenance Box ...................................................................74
Roll Paper Holder ................................................................... 75
■Restriction of Use ........................................................76
■Notes................................................................................76
■Trademarks ....................................................................76

Before use
4
Before use
This chapter describes information you should know before using the product.
Manuals for This Product
Downloading the Latest Version
The latest versions of the printer driver, utilities, and manuals can be downloaded from the following URL.
<www.epson-biz.com/>
Paper manual Start Here
Guides you through basic setup steps from unpacking to loading paper.
Manual viewable
with PC User's Guide (This Manual)
Describes details about the functions and operating procedures of the product,
maintenance information, and troubleshooting. It can be viewed from the supplied CD.
Manual viewable
with PC CW-C6500 Series Technical Reference Guide
Provides information necessary for installing the product, performing daily tasks, and
developing a system using the product. Download this document from the following URL.
<www.epson-biz.com/>
Manual viewable
with PC Online Video Manual
Provides videos that show you operating procedures and troubleshooting information.
Access the videos from the following URL.
<https://support.epson.net/p_doc/790/>
The contents of videos are subject to change without notice.

Before use
5
Symbols Used in This Guide
The following symbols are used in this guide to indicate important information.
Symbols for Safety
The symbols shown below are used in this manual in order to ensure safety and proper use of this product
and to prevent danger to you and other persons, and property damage. Be sure that you completely
understand their meanings before reading this manual.
Symbols for General Information
WARNING
Handling the product improperly by ignoring this symbol can lead to death or
serious injury.
CAUTION
Handling the product improperly by ignoring this symbol can lead to injury and
property damage.
cIMPORTANT Indicates information with which you must comply when using the product. Mishandling
due to ignoring this information may cause the product to fail or malfunction.
QNOTE Indicates supplementary explanations and information you should know.
UIndicates a reference page containing related information.

Before use
6
About Models of this Product
Auto Cutter Model
Features: Equipped with an auto cutter. The paper can be cut either according to the application
settings, or with the help of the Cut button on the operation panel.
Model number:
Peeler Model
Features: Equipped with a peeler mechanism. By passing a backing paper through the peeler, labels
are printed being peeled from the backing paper.
Model number:
ColorWorks C6500Au, ColorWorks C6500Ae,
ColorWorks C6510A, ColorWorks C6520A,
ColorWorks C6530A, ColorWorks C6540A,
ColorWorks C6550A
ColorWorks C6500Pu, ColorWorks C6500Pe,
ColorWorks C6510P, ColorWorks C6520P,
ColorWorks C6530P, ColorWorks C6540P,
ColorWorks C6550P

Before use
7
Software Introduction
The following introduces the software that can be installed from the CD-ROM included with the product.
Name Overview
Install Navi Allows you to install the printer driver and other software, and also connect the product
with the computer.
Printer driver Driver to print from Windows applications. The utility (CW-C6500 Series PrinterSetting) for
configuring the printer settings can be started from the driver. For details on how to use
the driver, refer to Help or the video.
EpsonNet Config Tool to acquire or set network settings, such as TCP/IP of the product.
Color Tone Matching
Assistant
Assists you to adjust colors of illustrations or letters. You can check how a specific color
used in illustrations or letters will look on printouts.

Before use
8
Product and Driver Versions
How to Check the Product Version
You can check the version of your product firmware by printing the status sheet. Check the results of status
sheet printing. (U"Printing Status Sheet" on page 27)
How to Check the Printer Driver Version
You can check the version in the printer driver screen.
Screens in This Manual
The screens in this manual and the screens actually displayed in Windows may differ depending on the product
used and operating system. Unless otherwise specified, the screens in this manual are those when using
Windows 10.
Printer driver
version

Before use
9
Safety Precautions
To ensure safe use of the product, be sure to the read this manual and the other instruction manuals supplied with
the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
Cautions on Handling
WARNING
Do not block the air vents of the product. (U"Rear" on page 19)
Doing so can result in heat accumulated in the product causing a fire.
Do not cover the product with a cloth or install it in a poorly-ventilated location.
Furthermore, ensure there is the installation space specified in the manual.
CAUTION
Do not install/store the product in an unstable location or in a location subject to
vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
Do not install the product in a location exposed to oily smoke or dust, or in a humid
location.
Doing so may cause electric shock or fire.
When lifting the product, perform the work with the correct posture.
Lifting the product with an inappropriate posture may cause injury.
This is a heavy product. Therefore, make sure it is not carried by a single person.
Ensure that two or more people carry this product during unpacking or shifting. See below
for details on the mass of this product.
(U"Specifications" on page 68)
Do not install the peeler model at a location exposed to strong light such as direct sun
rays.
Doing so may cause printing malfunction.
WARNING
Do not use the product in a location with volatile substances such as alcohol or paint
thinner present, or near fire.
Doing so may cause electric shock or fire.
Shut down the product immediately if it produces smoke, a strange odor, or unusual
noise.
Doing so may cause electric shock or fire.
If an abnormality occurs, immediately turn off the power and remove the plug from the
outlet, and then contact qualified service personnel for advice.

Before use
10
WARNING
Shut down the product immediately if a foreign object or water or other liquid gets
inside the product.
Doing so may cause electric shock or fire.
Immediately turn off the power and remove the plug from the outlet, and then contact
qualified service personnel for advice.
Do not disassemble the areas other than those mentioned in this manual.
Never repair the product yourself as doing so is dangerous.
Do not use the product in a location where inflammable gas, explosive gas, etc. is
present in the atmosphere. Furthermore, do not use aerosol sprayers containing
flammable gas inside or around the product.
Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this manual.
Doing so may cause fire. It may also damage the other connected devices.
Do not touch the areas inside the product other than those mentioned in this manual.
Doing so may cause electric shock or burns.
Do not insert metal or flammable materials, or allow them to fall into the product.
Doing so may cause electric shock or fire.
If the screen of the printer is damaged, handle the liquid crystal inside it very
carefully.
Should any of the following situations arise, take emergency measures.
∗When any part gets onto your skin, wipe off the deposit, and wash the area properly
with soap and water.
∗When any part gets into your eyes, flush them with clean water for at least 15 minutes,
and thereafter, consult with a doctor.
∗When a part gets into your mouth, immediately consult with a doctor.
CAUTION
Do not allow anyone to stand or place heavy objects on top of the product.
In particular, be careful in the case of a household with children. Equipment may fall or
collapse, causing breakage and possible injury.
Install the cables and optional products in the proper direction according to the
proper procedures.
Doing so may cause fire or injury.
Follow the instructions in this manual to install them properly.

Before use
11
Cautions on Power Supply
CAUTION
Before moving the product, shut down and unplug the product, and make sure that
all the cables are disconnected.
Failure to do so may damage a cable, causing electric shock or fire.
Do not store or transport the product while it is tilted, standing, or upside down.
Doing so may cause the ink to leak.
Do not remove the paper cover when using the product.
Doing so may result in normal operation and printing becoming no longer possible.
WARNING
Do not allow dust or other foreign material to adhere to the power plug.
Doing so may cause electric shock or fire.
Do not use a power cord other than that supplied with the product. In addition, do not
use the supplied power cord with another device.
Doing so may cause electric shock or fire.
Do not use a damaged power cord.
Doing so may cause electric shock or fire.
Contact qualified service personnel for advice if the power cord is damaged.
Furthermore, observe the following points so as not to damage the power cord.
∗Do not modify the power cord.
∗Do not place heavy objects on the power cord.
∗Do not forcibly bend, twist, or pull the power cord.
∗Do not lay the power cord near a heating appliance.
Do not insert or remove the power plug with a wet hand.
Doing so may cause electric shock.
Do not connect many power cords to one outlet.
Doing so may cause fire.
Supply power directly from a power outlet.
Regularly disconnect the power plug from the outlet and clean the base of the prongs
and between the prongs.
Leaving the power plug connected to the outlet for a long period of time may cause dust to
accumulate on the base of the power plug prongs, resulting in a short and fire.
Hold the plug and do not pull the cord when disconnecting the power plug from the
outlet.
Pulling the cord may damage the cord or deform the plug, causing electric shock or fire.
CAUTION To ensure safety, unplug the product before leaving it unused for an extended period.

Before use
12
Cautions on Ink Cartridges
CAUTION
The ink cartridges that can be used differ depending on the model number of the
product. Use ink cartridges suitable for the model number of your printer.
(U"Ink Cartridge" on page 73)
Do not touch the IC chip on an ink cartridge.
Doing so may result in normal operation and printing becoming no longer possible.
The product uses ink cartridges equipped with IC chips to manage the amount of ink
used and other information so ink cartridges are usable even if they are removed and
reinstalled. However, if an ink cartridge with not much ink remaining is removed and
reinstalled, it may not be usable. Some ink is consumed each time cartridges are
installed because the product automatically checks their reliability.
Install all ink cartridges.
Printing is not possible if even only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink runs out completely
to maintain the quality of the print head, some ink remains in the used ink cartridges.
All the ink colors are consumed also for the maintenance operations when an ink
cartridge is replaced and for print head cleaning.
Do not turn off the power or open the ink cartridge cover during ink charging (while
the (power) LED lamp is flashing).
Opening the cover may cause the ink to be recharged, resulting in more ink being
consumed. Also, it may result in normal printing becoming no longer possible.
Even for monochrome printing, all the ink colors are used in an operation designed to
maintain the printing and print head quality.
Do not disassemble an ink cartridge.
Doing so may cause ink to get into eyes or onto skin.
Do not disassemble or modify an ink cartridge.
Doing so may cause printing malfunction.
Use of old ink cartridges may result in reduced print quality. Use ink cartridges up
within six months after opening the packages. The usage period for ink cartridges is
printed on the packaging of the individual ink cartridges.

Before use
13
CAUTION
If ink contacts your skin, eyes, or mouth, take the following actions.
∗When ink gets onto your skin, immediately wash the area with soap and water.
∗When ink gets into your eyes, immediately flush them with water. Leaving the ink as is
may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.
∗When ink gets into your mouth, immediately spit it out and consult with a doctor.
There may be some ink around the ink supply port on a removed ink cartridge. Take
care so that it does not stain the desk or other surface.
Do not open an ink cartridge package until you are ready to install the ink cartridge in
the product.
Do not shake an ink cartridge too hard.
The ink cartridge may leak if you shake it around too much or push the sides strongly.
Do not allow foreign objects to fall into the cartridge installation section.
Doing so may result in normal printing becoming no longer possible. Remove any object
that falls into the installation section, taking care not to damage the section.
When ink is charged the first time (right after purchase), ink is consumed for filling the
print head nozzles (ink discharge holes) to get ready for printing. Therefore, the
number of the sheets that can be printed may be fewer than for cartridges installed
later.
When the printer is powered off with the (power) button, the print head is
automatically capped to prevent the ink from drying. When you will not use the
printer after installing the ink cartridges, be sure to turn the power off with the
(power) button. Do not pull out the power plug or turn off the breaker while the
power is on.
Printing on water-repellent paper such as art paper, which is slow-drying, may cause
print stains. Also, if you print on glossy paper, fingerprints may get on the paper or ink
may adhere to your fingers when you touch the print surface. Select and use paper
that will not cause print stains.
Store the ink cartridges in a place out of reach of children.
Epson recommends storing ink cartridges in a cool and dark place.
If you wish to use ink cartridges that have been stored in a cold place for a long period
of time, leave them for at least 3 hours in a place that is at room temperature before
use.
Do not remove the ink cartridges from the product when storing or transporting the
product.

Before use
14
Cautions on the Maintenance Box
CAUTION Store in a place out of reach of children. Do not drink any adhered ink.
Do not disassemble or modify the maintenance box.
Doing so may cause ink to get into eyes or onto skin.
Do not touch the IC chip on the maintenance box.
If a maintenance box that can still be used has been removed and left detached for a
long period of time, do not reuse it.
Do not peel off the film from the top surface of the maintenance box.
If ink contacts your skin, eyes, or mouth, take the following actions.
∗When ink gets onto your skin, immediately wash the area with soap and water.
∗When ink gets into your eyes, immediately flush them with water. Leaving the ink as is
may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.
∗When ink gets into your mouth, immediately spit it out and consult with a doctor.
Do not shake a used maintenance box too hard. The ink may leak from the
maintenance box if you shake it around too much or push the sides strongly.
Avoid storing the maintenance box under high temperatures or in a frozen state.
Keep it away from direct sunlight.

Before use
15
Caution Label
The labels affixed to the product indicate the following cautions.
WARNING
Do not touch the roller at the bottom of the paper holder unit with your hand. Doing
so may cause injury.
CAUTION
Do not touch the manual cutter at the bottom of the peeler cover with your hand.
Doing so may cause injury.

Before use
16
Paper That Can Be Used
The following shapes and forms of paper can be used with the printer.
For the detailed specifications, refer to the CW-C6500 Series Technical Reference Guide.
Paper Shapes
The following shapes of paper can be used.
Forms of Paper
The following forms of paper can be used.
Label paper (with adhesive)
•Continuous label
•Die-cut label
*1: The print position is detected based on the black marks printed on the back of the paper.
*2: The print position is detected based on the gaps between labels.
Roll paper Fanfold paper
Without waste parts and no black marks With waste parts and no black marks
Without waste parts and with black marks*1 With waste parts and black marks*1
Gap*2 Black Marks*1

Before use
17
List of Paper That Can Be Used
Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
QNOTE
Cautions on printing the continuous label by using the auto cutter model
•Remove the printed labels that are remaining in the paper ejection slot. If you continue with
printing while the labels are still remaining in the paper ejection slot, the printed labels may be
cut in double, or the paper may be jammed.
•The label adhesive may adhere on to the cutter, and deteriorate its cutting ability. If it becomes
difficult to cut the paper, it is recommended to clean the auto cutter.
(U"Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 54)
Cautions on using a die-cut label
Depending on the shape of die-cut labels, the labels may peel off their backing paper inside the
printer. In such a case, it is necessary to operate a detector. For details on how to operate the
detector, refer to the CW-C6500 Series Technical Reference Guide.
Paper shapes Forms of paper Paper types
Roll paper
Continuous label (with black marks)
Continuous label (without black marks)
Die-cut labels (with black marks)
Die-cut labels (without black marks)
Matte Paper
Synthetic
Glossy Paper
Glossy Film
High Glossy Paper
Fanfold paper Die-cut labels (with black marks)
Thermal paper Paper of A size, B size, etc.Paper joined together by
tape, etc.
Paper with transparent
backing paper

Before use
18
Part Names and Functions
This section describes the main operation parts.
Front
1 Front cover
Open this cover to remove paper if it is jammed.
(U"Paper is jammed" on page 62)
2 Ink cartridge cover
Open this cover to install/replace the ink cartridge.
(U"Replacing the Ink Cartridges" on page 28)
3 Maintenance box cover
Open this cover to install/replace the maintenance box.
(U"Replacing the Maintenance Box" on page 30)
4 Paper cover
Open this cover to load or replace paper. How to open the paper cover differs depending on whether the
paper is to be supplied from the inside or the outside.
(U"Opening the Paper Cover" on page 25)
5 Peeler cover (peeler model only)
Open this cover to load paper. By passing a backing paper through the peeler, labels are printed being peeled
from the backing paper. A detector for determining if a peeled label is remaining in the paper ejection slot is
provided.
Peeler model

Before use
19
Rear
1 Power connector
Connect the power cable.
2 Wire saddle
Pass the USB cable through this saddle to prevent disconnection of the cable.
3 USB port
Connect a USB cable.
4 LAN port
Connect a LAN cable.
5Airvent
Exhausts heat generated in the printer to prevent the temperature inside the printer from rising. Provide a
clearance of 10 cm {3.94"} or more from the area around the air vent to ensure ventilation when installing the
printer.

Before use
20
Inside
1 Movable edge guide
Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to
move the guide, and position the guide so that it touches the paper edge.
2 Release lever
Use this lever when removing a jammed paper. By moving the lever up, the paper pressure rollers are
unlocked and you can remove paper jammed inside the front cover.
3 Edge guide
Supports paper while the paper is fed into the printer. When loading paper, load the paper along this guide.
4 Paper guide unit
Move this unit when cleaning the paper feed roller. If you pull the blue lever, the entire unit moves, and you
can check the paper feed roller.