Epson SC-R5000 Series Assembly instructions

User Self Repair Guide
CMP0302-00 EN

Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed
only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those
designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
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other than those designated as Epson Approved Products by Seiko Epson Corporation.
EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson.
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General Notice:Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any
and all rights in those marks.
© 2020 Seiko Epson Corporation.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Copyrights and Trademarks
2

Contents
Copyrights and Trademarks
Introduction
MeaningofSymbols........................4
Illustrations and Photos Used inthisGuide.......4
About Doing User Self Repair Work
Notes on Safety
Work Flow
How to Start in User Self Repair Mode
How to Do Diagnosis
DiagnosisProcedure.......................10
How to Do Cleaning (Heavy)................10
ReplacingandAdjustingthePrintHead
Preparation..............................11
NotesonHandling........................11
NotesonStorage........................11
NotesonOpening.......................11
CorrectlyHoldingthePrintHead...........11
DoNotTouchTheseAreas................12
HowtoRemove..........................12
HowtoInstall............................15
ProcessafterReplacement...................18
DisposingofUsedPrintHeads...............19
ConfirmtheAdjustmentResults..............19
Replace the Anti-Drying Caps
Preparation..............................21
ReplacementProcedure.....................21
Problem Solver
WhattoDoWhenaMessageIsDisplayed.......23
WhenaPrinterErrorOccurs.................24
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Contents
3

Introduction
Meaning of Symbols
Warning: Warnings must be followed
to avoid serious bodily
injury.
Caution: Cautions must be followed to
avoid bodily injury.
c
Important: Important must be followed
to avoid damage to this
product.
Note: Notes contain useful or
additional information on
the operation of this product.
UIndicates related content.
Illustrations and Photos
Used in this Guide
The illustrations or photos may differ slightly from the
model you are using. Please be aware of this when using
the manual.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Introduction
4

About Doing User Self Repair Work
What is User Self Repair Work
In this manual, starting this unit in Self Repair mode to perform diagnostics and then replace User Self Repair parts is
known as "User Self Repair Work".
When should I do this?
Standard clogged nozzles can be cleared with a simple procedure.
See the printer's manual in advance to fix the problem.
Regions other than North America and Latin America
See "Troubleshooting & Tips" in the Online Manual.
North America
To view user manuals, visit the support site for your region and search for your product.
❏https://www.epson.com/support (U.S.)
❏http://www.epson.ca/support (Canada)
Latin America
To view user manuals, visit the support site for your region and search for your product.
❏http://www.latin.epson.com/support (Caribbean)
❏http://www.epson.com.br/suporte (Brazil)
❏http://www.latin.epson.com/soporte (other regions)
User Self Repair operations should only be performed if the following issues persist even after taking corrective action.
❏Head Cleaning causes other nozzles to become clogged.
❏Nozzles are clogged on the area of the paper where printing starts.
❏Nozzles become clogged when printing high-density areas.
Only replace User Self Repair parts when the diagnosis determines that you need to replace the Print Head or the
anti-drying caps.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
About Doing User Self Repair Work
5

c
Important:
Perform User Self Repair work within the following temperature and humidity ranges.
15 to 30˚C (59 to 86˚F) 20 to 80%
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
About Doing User Self Repair Work
6

Notes on Safety
This section lists precautions that must be taken to use the product safely and prevent damage to property or injury to
operators or others.
Regions other than North America and Latin America : In addition, be sure to read the "Safety Instructions" in the
Setup Guide (booklet) or the Safety Instructions (booklet), which is a separate manual.
North American and Latin American users: In addition, be sure to read the safety instructions in the online
Notices.
Warning
Do not replace User Self Repair parts without having been trained for User Self Repair.
An electric shock or injury could occur.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Notes on Safety
7

Work Flow
1. Start the printer in User Self Repair Mode
U“How to Start in User Self Repair Mode” on page 9
2. Run Diagnosis from the Repair Menu
Take measures according to the diagnostic results. In some cases, you may not need to replace the Self Repair parts, you may only
need to perform Cleaning (Heavy) or clean the anti-drying caps.
U“How to Do Diagnosis” on page 10
When the diagnosis indicates that the
Print Headneeds to be replaced
Perform either according to the results of the anti-drying caps
diagnosis
3. Replace the Print Head, and
continue to adjust the Print Head
U“Replacing and Adjusting the Print
Head” on page 11
3. Clean the anti-drying caps
UUser's Guide (Online Manual)
3. Replace the anti-drying caps
U“Replace the Anti-Drying Caps” on
page 21
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Work Flow
8

How to Start in User
Self Repair Mode
A
Check that the printer's power is off.
B
While holding down the [ ] and [ ]
buttons on the control panel, press and hold the
Pbutton for approximately 10 seconds.
C
When the following screen is displayed, release
all of the buttons and press OK.
Starting is successful if User Self Repair Mode
appears in the upper left of the screen, as in the
illustration.
If it does not appear, turn off the power and redo
the procedure from step 2.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
How to Start in User Self Repair Mode
9

How to Do Diagnosis
Diagnosis Procedure
A
Start the printer in User Self Repair Mode.
U“How to Start in User Self Repair Mode” on
page 9
B
Press in the order of (menu) - Maintenance -
Repair Menu - Diagnosis.
C
Press Start.
Wait until the diagnosis results appear on screen.
D
The diagnosis results appear on screen.
Scroll down the screen to check the diagnosis
results for the anti-drying caps and the Print
Head.
When Cleaning (Heavy) needs to be executed
Make a note of the rows that need cleaning. Press
Close to exit Diagnosis, and then perform
Cleaning (Heavy).
U“How to Do Cleaning (Heavy)” on
page 10
When Head Cleaning does not need to be
executed
Press Done to check the diagnostic results. Take
measures according to the diagnostic results.
When the Print Head needs to be replaced
U“Replacing and Adjusting the Print Head”
on page 11
When the anti-drying caps need to be cleaned
UUser's Guide (Online Manual)
When the anti-drying caps need to be replaced
U“Replace the Anti-Drying Caps” on
page 21
How to Do Cleaning
(Heavy)
A
Press (Home), and then press in the order of
(menu) - Maintenance - Head Cleaning -
Cleaning (Heavy).
B
Select the rows that you noted needed cleaning
when you executed Diagnosis.
Selecting All Nozzles cleans all the rows.
C
Check the message, and then press Start.
Cleaning starts. When cleaning is finished, we
recommend that you select Yes on the
confirmation screen, and then print a nozzle
check pattern (Standard) to confirm that the
clogging has been eliminated.
If clogging is cleared
Go to step 4.
If clogging is not cleared
Return to step 1, select Cleaning (Heavy) again,
and execute cleaning for the rows that have gaps
in the check pattern.
If the clogs are not cleared after executing
Cleaning (Heavy) 2 times, execute Diagnosis
again.
U“Diagnosis Procedure” on page 10
D
Turn off the power to the printer, and start it
normally.
E
Send an actual print job to confirm if the print
results are improved.
c
Important:
Print jobs cannot be received while in User Self
Repair Mode. Be sure to restart in the normal
way before you send a print job.
If the print results are not improved, execute
Diagnosis again.
U“Diagnosis Procedure” on page 10
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
How to Do Diagnosis
10

Replacing and
Adjusting the Print
Head
Preparation
Use the following to do replacement work.
Replacement Print Head
Do not remove it from the protective case until just
before replacement.
Gloves (provided with replacement Print Head),
protective glasses and mask (commercially
available)
Prevent ink from coming into contact with your skin or
from entering your eyes or mouth.
Media for adjustments
Prepare the media specified during User Self Repair
training.
Premium Glossy Photo Paper (250) (product number:
S041638)
Notes on Handling
Print Heads are precision components.
When handling them, follow the procedures and
precautions in this manual.
Notes on Storage
❏Do not open the outer carton or the protective case
before doing replacement work. There is a risk of
lint or dust getting on the nozzle surfaces and ink
supply ports.
❏Store them in the following environment, away
from direct sunlight.
-20˚C to 60˚C (-4 to 140˚F) (without condensation)
❏Do not store in damp location.
❏Store correctly in upright orientation.
❏Do not stack more than 3 boxes.
Notes on Opening
❏Confirm the box is upright before opening it.
❏Use the outer carton, plastic bag, and protective
case to pack the used Print Head to send it to your
dealer or Epson Support. Open them carefully
without tearing anything.
❏Do not open the protective case until you are ready
to replace the Print Head. There is a risk of lint or
dust getting on the nozzle surfaces and ink supply
ports.
Correctly Holding the Print Head
When replacing the Print Head or removing it from its
protective case, use both hands and hold it at the
positions shown in the photos.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
11

Do Not Touch These Areas
Do not touch the areas outlined in the following
illustration when handling the replacement Print Head.
Otherwise, a malfunction may occur.
Connectors (left/right) and ink supply ports
Nozzle surfaces (bottom side of Print Head)
How to Remove
You can check the procedure in a video on YouTube.
Epson Video Manuals
c
Important:
Touch a metal object before starting operations to
disperse any static electricity from your body.
A
Start the printer in User Self Repair Mode.
U“How to Start in User Self Repair Mode” on
page 9
B
Press in the order of (menu) - Maintenance -
Repair Menu - Replace Print Head.
C
Check the on-screen messages, and then press
Start.
D
When the following message is displayed on
screen, turn off the power to the printer.
After turning off the power, replace the print
heads.
The replacement should be completed within
30 minutes.
If replacement takes too long, clogged nozzles
may not improve.
E
Unplug the power cable connected to the right of
the printer from the electrical outlet.
c
Important:
After unplugging the power plug, press the
power switch.
The power LED (blue) and the screen on the
control panel will turn on and then
immediately turn off. This disperses any
residual charge and allows the replacement
procedure to be performed without difficulty.
F
Put on the protective glasses and mask.
G
Open the maintenance cover on the right.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
12

H
Squeeze the lock on the carriage cover to unlock
it, and then open the carriage cover towards you.
I
Turn all the fixing levers (4 locations) sideways to
release the locks of the Ink Damper Unit.
J
Lift up the Ink Damper Unit and hang it
temporarily on the hook.
Lift the Ink Damper Unit straight up while
moving it up and down with both hands.
Turn over the Ink Damper Unit and hang it
temporarily on the hook.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
13

c
Important:
❏Do not apply excessive force, such as
pulling them too hard, to the ink tubes
connected to the Ink Damper Unit. If they
become deformed, a malfunction may
occur.
❏Do not touch the bottom of the Ink
Damper Unit. There is a risk of deforming
the ink supply ports.
K
Use your fingers to turn the connector fixing
screws (4 pc) counterclockwise to loosen them.
If you cannot loosen the screws with your fingers,
use a coin or flathead screwdriver to loosen them.
You can loosen the screws, but they cannot be
removed from the connector.
L
Lift the right side connector straight up to
remove it, and place it on the holder.
c
Important:
Press down on the Print Head as you remove
the connector so the connector's pins are not
deformed or damaged.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
14

M
Remove the left side connector in the same way,
and place it on the holder.
N
Open the protective case of the replacement Print
Head, and place it so the inside of the lid is facing
upwards.
Later, you will place the used Print Head that you
removed on the upside down lid.
O
Use both hands to lift the Print Head straight up
and remove it.
Hold the Print Head correctly.
U“Correctly Holding the Print Head” on
page 11
P
Place the used Print Head that you removed on
the lid of the protective case.
How to Install
You can check the procedure in a video on YouTube.
Epson Video Manuals
Hold the Print Head correctly.
U“Correctly Holding the Print Head” on page 11
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
15

c
Important:
Do not touch the areas you should not touch while
handling the replacement Print Head.
U“Do Not Touch These Areas” on page 12
A
Use both hands to take the replacement Print
Head out of the protective case and install it in the
printer.
Install it as shown above so that the label can be
seen towards the front.
c
Important:
❏Immediately install the Print Head to the
printer after removing it from the case.
There is a risk of lint or dust getting on it.
❏Placing the nozzle side on a surface can
cause malfunctions.
B
Connect the left and right connectors.
Lightly press on the top of the connectors to
assure they are inserted.
C
Use your fingers to turn the fixing screws (4 pc)
clockwise to secure the connector.
User your fingers to tighten the screws until they
stop turning.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
16

D
Hold the Ink Damper Unit in both hands, and
install it on the Print Head.
c
Important:
❏Do not touch the bottom of the Ink
Damper Unit. There is a risk of deforming
the ink supply ports.
❏Take care when performing operations so
that you do not drop the Ink Damper Unit
on to the Print Head.
Otherwise, the ink supply pins in the Print
Head could be damaged.
E
Lightly press on the handles of the Ink Damper
Unit to assure it is installed.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
17

F
Turn all the fixing levers (4 locations) back
lengthwise to lock them.
c
Important:
Be sure to lock all the fixing levers.
If they are not locked, ink could leak when the
printer is used.
G
Close the carriage cover.
c
Important:
Make sure the carriage cover is securely locked.
H
Close the maintenance coveron the right.
Disposing of Used Print Heads
U“Disposing of Used Print Heads” on
page 19
Process after
Replacement
When Print Head replacement is complete, perform
operations in the following order. Follow the on-screen
instructions.
Fill the Print Head with ink
Print a nozzle check pattern to check if nozzles are
clogged
Perform automatic adjustments
c
Important:
Do not unplug the power plug from the outlet or trip
the circuit breaker during the following operations.
Otherwise, operations may not be performed
correctly and a malfunction may occur.
A
Load the adjustment media in the printer.
You do not need to load the media in the take-up
unit.
Loading Media UUser's Guide (Online
Manual)
B
Connect the power cable plug to an electrical
outlet.
C
Start the printer in User Self Repair Mode.
U“How to Start in User Self Repair Mode” on
page 9
The ink starts filling automatically.
D
When the screen switches to Print Head Nozzle
Check, make sure Pattern Settings is set to
Standard, and then press Start.
The nozzle check pattern is printed.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
18

E
Check the nozzle check pattern.
If there are no clogged nozzles
Select .
If there are clogged nozzles
Select , and then do Head Cleaning until the
clogged nozzles are cleared.
First, perform Cleaning (Light). Print a nozzle
check pattern (Standard), and if the nozzles
remain clogged, perform Cleaning (Medium).
Print a nozzle check pattern (Standard) again,
and if the nozzles are still not cleared, perform
Cleaning (Heavy).
F
When the screen switches to Print Head
Alignment, you can continue with the
adjustment process.
Press Start to start automatic adjustments.
Adjustments are performed automatically while
printing the adjustment pattern.
When the screen display returns to the home screen, all
the adjustment work is complete. If the adjustments are
not complete and an error is displayed, follow the
on-screen instructions to make manual adjustments.
Disposing of Used Print
Heads
Pack the used Print Head according to the following
procedure, and then contact your dealer or Epson
Support.
How to Pack
A
Apply commercially available adhesive tape to
the contacts of the connectors on the used Print
Head.
Be sure to apply the tape so that any ink left in the
nozzles cannot leak out during transport and get
into the contacts of the connectors.
B
Put the Print Head into the protective case and
close the lid.
C
Put the protective case in the plastic bag in which
was wrapped the replacement Print Head, and
then put it all in the outer carton and seal it with
adhesive tape.
Pack it securely so that the Print Head does not
come out of the box during transport.
Confirm the Adjustment
Results
A
Turn off the power to the printer, and start it
normally.
B
Send an actual print job to confirm if the print
results are improved.
c
Important:
Print jobs cannot be received while in User Self
Repair Mode. Be sure to restart in the normal
way before you send a print job.
If there are problems with the print quality,
perform Media Settings - Print Adjustments.
For details on Print Adjustments, see the User's
Guide (Online Manual).
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
19

If the problem is not eliminated by doing Print
Adjustments, contact your dealer or Epson
Support.
SC-R5000 Series/SC-R5000L Series User Self Repair Guide
Replacing and Adjusting the Print Head
20