Epson TM-C3500 Series User manual

User’s Guide
M00107702EN
Rev.C
Features of This Product
Before use
Basic Operation
How to Use the Printer Driver
Creating and Printing Labels
Advanced Usage
Maintenance
Troubleshooting
Specifications
Appendix
/ /
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2
Features of This Product
The TM-C3500 is a four-color inkjet label printer providing the processing speed, operability, and
reliability required for on-demand label printing.
Support for Wide Variety of Paper
The product supports various paper
shapes, forms, and types. This allows you
to select the most suitable paper for the
application when creating labels.
(U"Paper That Can Be Used" on page
18)
Excellent Usability
The status of the printer can be checked
from a combination of the LEDs lighting/
flashing and the LCD display. This allows
you to quickly know the cause of an error
and how to resolve the problem.
(U"Checking the Printer Status" on
page 68)
Long-lasting and Durable
Pigment ink
The product uses pigment ink which is
resistant to water, oil, and alcohol. Even if
your labels get wet, they will not smudge
and the colors will not fade. Your labels
will last for a long time. (U"Ink
cartridge" on page 199)
The auto nozzle check system
automatically checks the nozzles for
clogging and clean them if they are
clogged. This enables stable printing and
reduces maintenance work and time.
(U"Auto Nozzle Check System" on
page 104)
ABC
ABC
ABC
ABC
ABC
ABC
ABC
ABC
ABC
ABC
ABC
ABC
Equipped with Auto Nozzle
Check System
Generic dye ink Pigmented ink
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Contents
Features of This Product ..............2
■Contents ........................................................................... 3
Before use ..................................... 6
■Manuals for This Product ............................................6
Downloading the Latest Version.........................................6
Symbols Used in This Guide..................................................7
■Software Introduction ................................................. 8
■Product and Driver Versions...................................... 9
How to Check the Product Version.....................................9
How to Check the Printer Driver Version..........................9
■Screens in This Manual ..............................................10
■Safety Precautions.......................................................10
Cautions on Installation....................................................... 10
Cautions on Handling .......................................................... 11
Cautions on Power Supply .................................................12
Cautions on Ink Cartridges................................................. 13
Caution Label .......................................................................... 16
■Paper That Can Be Used ............................................18
Paper Shapes ........................................................................... 18
Forms of Paper ........................................................................ 18
List of Paper That Can Be Used.......................................... 19
Paper That Cannot Be Used................................................ 19
■Part Names and Functions .......................................20
Front ........................................................................................... 20
Inside .......................................................................................... 21
Operation Panel...................................................................... 22
Rear ............................................................................................. 23
Connectors ............................................................................... 24
Setup ...........................................26
■Setup Flow .....................................................................27
■Installing the Printer Driver......................................28
■Installing the Printer...................................................29
Removing the Protective Tape..........................................29
Installation................................................................................ 30
■Connecting a Power Supply ....................................31
■Connecting the Interface Cable .............................32
Setting the IP Address .......................................................... 32
ABC
ABC
ABC
ABC
ABC
ABC
U"Loading and Replacing Roll Paper" on page
46
U"Replacing the Ink Cartridges" on page 44
U"Troubleshooting" on page 143
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■Loading Roll Paper......................................................32
■Installing the Maintenance Box .............................33
■Installing the Ink Cartridges ....................................35
■Attaching the Paper Ejection Tray.........................37
■Setting the LCD............................................................39
Display Language.................................................................. 39
Contrast Adjustment............................................................ 41
Basic Operation .......................... 42
■Turning On/Off.............................................................42
Turning the Power On.......................................................... 42
Turning the Power Off.......................................................... 43
■Replacing the Ink Cartridges...................................44
Checking Amount of Ink Remaining .............................. 44
How to Replace the Ink Cartridges.................................. 44
■Replacing the Maintenance Box............................45
Checking the Amount of Empty Space in the
Maintenance Box................................................................... 45
How to Replace the Maintenance Box........................... 45
■Loading and Replacing Roll Paper ........................46
■Loading and Replacing Fanfold Paper.................56
Adjusting the Shutters......................................................... 66
■Checking the Printer Status.....................................68
Replacement Timing of Consumables........................... 68
Statuses and Errors................................................................ 69
Self-Test Printing .................................................................... 71
How to Use the Printer Driver....73
■How to Display the Printer Driver..........................73
Displaying from an Application........................................ 73
Displaying from the Control Panel .................................. 73
■Printer Driver Screen Configuration.....................75
■Registering Paper (Media Definition)...................76
Registering New..................................................................... 76
Editing and Deleting ............................................................ 85
■Borderless Printing .....................................................88
■Uninstalling the Printer Driver................................89
Creating and Printing Labels.....90
■Creating Labels.............................................................90
■Printing Labels..............................................................90
■Creating and Printing Label Data ..........................91
■Borderless Printing of Die-cut Labels...................97
Recommended Die-cut Label Paper...............................97
Printer Driver Settings.......................................................... 98
Advanced Usage .......................100
■Functions and Operating Procedures of the
Printer ........................................................................... 100
Buzzer.......................................................................................100
Auto Nozzle Check System...............................................104
■Network Settings...................................................... 107
Setting Methods...................................................................107
Setting Items .........................................................................107
Default Network Settings..................................................108
Checking the Network Settings
(Printing Status Sheet) .......................................................110
EpsonNet Config (Web Version) .....................................111
■Notification Settings for Fatal Errors..................113
■PrinterSetting Functions and Operating
Procedures .................................................................. 115
How to Start PrinterSetting..............................................115
PrinterSetting Screen Configuration.............................116
PrinterSetting Functions ...................................................117
Applying the PrinterSetting Settings............................119
Paper Feed Adjustment.....................................................120
Sensor Adjustment..............................................................127
Print Head Alignment.........................................................128
Maintenance .............................136
■Cleaning the Exterior .............................................. 136
■Cleaning the Platen ................................................. 136
■Cleaning the Auto Cutter....................................... 139
■Cleaning the Printer Head ..................................... 140
Printing Nozzle Check Patterns.......................................141
Head Cleaning.......................................................................142
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Troubleshooting.......................143
■A Message is Displayed on the
Operation Panel........................................................ 144
■Problems with Print Quality ................................. 147
Horizontal White Banding................................................149
White or Black Banding near the Edges ......................149
White or Black Banding .....................................................150
Unintended Top and Bottom Margins are
Generated...............................................................................151
Printed Characters Look Blurred ....................................152
Printed Colors Are Wrong.................................................152
Print Position Shifts.............................................................152
Paper is Smeared or Smudged with Ink ......................153
Part of Print Data is Missing /
Auto Cutting Position Shifts ............................................153
Margins are Generated on Printed Labels..................154
Margins of Label Are Large ..............................................154
■Paper is Fed and Ejected,
and an Error Occurs................................................. 155
■Paper is jammed ....................................................... 156
■A Message is Displayed on the Computer ...... 157
■Printing from a Computer is Impossible or
Becomes Suddenly Impossible ........................... 158
Checking Whether the Printer Driver Is Installed.....158
Reconnecting the Printer and Computer ...................158
■The Printer Does Not Turn On.............................. 160
Specifications ...........................161
■Specification .............................................................. 161
Electrical Specifications.....................................................162
Overall dimensions .............................................................163
■Environmental Specifications.............................. 164
■Paper Specifications................................................ 165
Continuous Paper................................................................165
Continuous Paper (Black Marks)..................................... 166
Full-page Label.....................................................................168
Die-cut label (Gap) ..............................................................169
Die-cut label (black marks)...............................................170
Wristband...............................................................................174
■Print Position and Cut Position............................ 176
Continuous Paper and Roll Paper..................................176
Continuous Paper (Black Marks) and Roll Paper.......178
Continuous Paper (Black Marks) and
Fanfold Paper ........................................................................180
Full-page Label and Roll Paper .......................................182
Die-cut Label (Gaps) and Roll Paper .............................184
Die-cut Labels (Black Marks) and Roll Paper ..............186
Die-cut Labels (Black Marks) and Fanfold Paper.......188
Wristband and Roll Paper (WB-S Series)......................190
Wristband and Roll Paper (WB-M Series) ....................192
Wristband and Roll Paper (WB-L Series) ......................195
■Ink cartridge ............................................................... 199
■Maintenance Box...................................................... 199
■Supported Operating Systems ............................ 200
Appendix...................................201
■Consumables and Options.................................... 201
Ink cartridge...........................................................................201
Maintenance Box .................................................................202
■Restriction of Use...................................................... 202
■Notes............................................................................. 203
■Trademarks ................................................................. 203
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Before use
This chapter describes information you should know before using the product.
Manuals for This Product
Downloading the Latest Version
The latest versions of the printer driver, utilities, and manuals can be downloaded from the
following URLs.
For customers in North America, go to the following web site:
<http://www.epson.com/support/>
For customers in other countries, go to the following web site:
<https://download.epson-biz.com/?service=pos>
Paper manual Start Here
Describes precautions on handling the product. Be sure to read the
precautions before use in order to ensure safe and proper use, and to prevent
personal injury to you and other persons and damage to property. This also
gives instructions for unpacking and installing the product.
Manual viewable
with PC User's Guide (This Manual)
Describes details about the functions and operating procedures of the
product and software, maintenance information, and troubleshooting.
Manual viewable
with PC Developer's Guide
Provides information necessary for developing a system using the product.
It can be viewed from the supplied CD.
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Symbols Used in This Guide
The following symbols are used in this guide to indicate important information.
Symbols for Safety
The symbols shown below are used in this manual in order to ensure safety and proper use of
this product and to prevent danger to you and other persons, and property damage. Be sure
that you completely understand their meanings before reading this manual.
Symbols for General Information
WARNING
Handling the product improperly by ignoring this symbol can lead to
death or serious injury.
CAUTION
Handling the product improperly by ignoring this symbol can lead to
injury and property damage.
cIMPORTANT
Indicates information with which you must comply when using the
product. Mishandling due to ignoring this information may cause the
product to fail or malfunction.
QNote Indicates supplementary explanations and information you should know.
UIndicates a reference page containing related information.
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Software Introduction
The following introduces the software that can be installed from the CD (TM-C3500 Series Set-Up
and Utilities Disc) included with the product.
Name Overview
TM-C35xx Printer Driver Driver to print from Windows applications.
The utility (PrinterSetting) for configuring the printer
settings can be started from the driver.
Install Navi Software to set up the product.
Allows you to set up the computer and the product in
wizard format.
EpsonNet Config Software to change the network settings of the product.
USB Printer Class Device Replacement
Service
Software that provides assistance for replacing the product
in the event that the printer fails.
This allows you to continue using the settings of the host
computer with the newly connected printer.
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Product and Driver Versions
Unless otherwise specified, the explanations in this manual are for the following versions.
Product firmware: WAM31000 or later
Printer driver: Ver.2.0.0.0 or later
How to Check the Product Version
You can check the version of the product firmware being used by performing self test printing.
Check the first line of the self test print results. (U"Self-Test Printing" on page 71)
How to Check the Printer Driver Version
You can check the version in the printer driver screen. (U"How to Display the Printer
Driver" on page 73)
Firmware version
Printer driver version
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Screens in This Manual
The screens in this manual and the screens actually displayed in Windows may differ depending on the
product used and operating system. Unless otherwise specified, the screens in this manual are those
when using TM-C3500 in Windows 7.
Safety Precautions
To ensure safe use of the product, be sure to the read this manual and the other instruction manuals
supplied with the product before use.
Store this manual in a safe place so that you can resolve any unclear points regarding the product at
any time.
Cautions on Installation
WARNING
Do not block the air vents of the product. (U"Rear" on page 23)
Doing so can result in heat accumulated in the product causing a fire.
Do not cover the product with a cloth or install it in a poorly-ventilated
location.
Furthermore, ensure there is the installation space specified in the manual.
(U"Installation" on page 30)
CAUTION
Do not install/store the product in an unstable location or in a location
subject to vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
Do not install the product in a location exposed to oily smoke or dust,
or in a humid location.
Doing so may cause electric shock or fire.
When lifting the product, perform the work with the correct posture.
Lifting the product with an inappropriate posture may cause injury.
Use the product under the environmental conditions specified in the
manual. (U"Environmental Specifications" on page 164)
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Cautions on Handling
WARNING
Do not use the product in a location with volatile substances such as
alcohol or paint thinner present, or near fire.
Doing so may cause electric shock or fire.
Shut down the product immediately if it produces smoke, a strange
odor, or unusual noise.
Continued use may cause electric shock or fire.
If an abnormality occurs, immediately turn off the power and remove the
plug from the outlet, and then contact qualified service personnel for
advice.
Shut down the product immediately if a foreign object or water or
other liquid gets inside the product.
Continued use may cause electric shock or fire.
Immediately turn off the power and remove the plug from the outlet, and
then contact qualified service personnel for advice.
Do not disassemble the areas other than those mentioned in this
manual.
Never repair the product yourself as doing so is dangerous.
Do not use the product in a location where inflammable gas, explosive
gas, etc. is present in the atmosphere. Furthermore, do not use
aerosol sprayers containing flammable gas inside or around the
product.
Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this
manual.
Doing so may cause fire. It may also damage the other connected devices.
Do not touch the areas inside the product other than those mentioned
in this manual.
Doing so may cause electric shock or burns.
Do not insert metal or flammable materials, or allow them to fall into
the product.
Doing so may cause electric shock or fire.
CAUTION
Do not allow anyone to stand or place heavy objects on top of the
product.
In particular, be careful in the case of a household with children.
Equipment may fall or collapse, causing breakage and possible injury.
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Cautions on Power Supply
CAUTION
Install the cables and optional products in the proper direction
according to the proper procedures.
Failure to install correctly may cause fire or injury.
Follow the instructions in this manual to install them properly.
(U"Connecting the Interface Cable" on page 32)
Before moving the product, shut down and unplug the product, and
make sure that all the cables are disconnected.
Failure to do so may damage a cable, causing electric shock or fire.
Do not store or transport the product while it is tilted, standing, or
upside down.
Doing so may cause the ink to leak.
WARNING
Do not use other than the specified AC adapter. In addition, do not use
the specified adapter with another device. (U"Connecting a Power
Supply" on page 31)
Doing so may cause electric shock or fire.
Observe the following points when handling the AC adapter.
There is a risk of electric shock or fire.
∗Do not use in a location where rain or water will get on the AC
adapter.
∗Do not suspend the product by the power cord.
∗Do not allow a clip or other metal object to touch the connectors.
∗Do not cover with bedding.
Do not allow dust or other foreign material to adhere to the power
plug.
Accumulated dust or foreign material may cause electric shock or fire.
Insert the power plug securely all the way into the outlet.
Failure to insert the plug securely may cause electric shock or fire.
Be sure your AC power cord meets relevant safety standards of the
area where you plan to use it.
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Cautions on Ink Cartridges
WARNING
Do not use a damaged power cord.
There is a risk of electric shock or fire.
Contact qualified service personnel for advice if the power cord is
damaged.
Furthermore, observe the following points so as not to damage the power
cord.
∗Do not modify the power cord.
∗Do not place heavy objects on the power cord.
∗Do not forcibly bend, twist, or pull the power cord.
∗Do not lay the power cord near a heating appliance.
Do not insert or remove the power plug with a wet hand.
Doing so may cause electric shock.
Do not connect many power cords to one outlet.
Doing so may cause fire.
Supply power directly from a power outlet.
Regularly disconnect the power plug from the outlet and clean the
base of the prongs and between the prongs.
Leaving the power plug connected to the outlet for a long period of time
may cause dust to accumulate on the base of the power plug prongs,
resulting in a short and fire.
Hold the plug and do not pull the cord when disconnecting the power
plug from the outlet.
Pulling the cord may damage the cord or deform the plug, causing electric
shock or fire.
Do not remove and insert the power plug from/to the outlet while the
power of the product is in the on state.
There is a risk of electric shock or fire.
CAUTION
To ensure safety, unplug the product before leaving it unused for an
extended period.
CAUTION
The ink cartridges that can be used differ depending on the model
number of the product. Use ink cartridges suitable for the model
number of your printer. (U"Ink cartridge" on page 199)
Do not touch the IC chip on an ink cartridge.
Doing so may result in normal operation and printing becoming no longer
possible.
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CAUTION
The product uses ink cartridges equipped with IC chips to manage the
amount of ink used and other information so ink cartridges are usable
even if they are removed and reinstalled. However, if an ink cartridge
with not much ink remaining is removed and reinstalled, it may not be
usable. Some ink is consumed each time cartridges are installed
because the product automatically checks their reliability.
Install all ink cartridges.
Printing is not possible if even only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink
runs out completely to maintain the quality of the print head, some
ink remains in the used ink cartridges.
All the ink colors are consumed also for the maintenance operations
when an ink cartridge is replaced and for print head cleaning.
Do not turn off the power or open the ink cartridge cover during ink
charging (while the (power) lamp is flashing).
Opening the cover may cause the ink to be recharged, resulting in more
ink being consumed. Also, it may result in normal printing becoming no
longer possible.
Even for monochrome printing, all the ink colors are used in an
operation designed to maintain the printing and print head quality.
Do not disassemble an ink cartridge.
Doing so may cause ink to get into eyes or onto skin.
Do not disassemble or modify an ink cartridge.
Doing so may result in normal printing becoming no longer possible.
Use of old ink cartridges may result in reduced print quality. Use ink
cartridges up within six months after opening the packages. The
usage period for ink cartridges is printed on the packaging of the
individual ink cartridges.
If ink contacts your skin, eyes, or mouth, take the following actions.
∗When ink gets onto your skin, immediately wash the area with soap
and water.
∗When ink gets into your eyes, immediately flush them with water.
Leaving the ink as is may result in bloodshot eyes or mild
inflammation. If something is wrong, immediately consult with a
doctor.
∗When ink gets into your mouth, immediately spit it out and consult
with a doctor.
There may be some ink around the ink supply port on a removed ink
cartridge. Take care so that it does not stain the desk or other surface.
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CAUTION
Do not open an ink cartridge package until you are ready to install the
ink cartridge in the product.
Wait at least four seconds for the internal operation to stop after
opening the ink cartridge cover.
If you remove an ink cartridge in less than four seconds, ink may spurt out.
Do not shake an ink cartridge too hard.
The ink cartridge may leak if you shake it around too much or push the
sides strongly.
Do not allow foreign objects to fall into the cartridge installation
section.
Doing so may result in normal printing becoming no longer possible.
Remove any object that falls into the installation section, taking care not to
damage the section.
When ink is charged the first time (right after purchase), ink is
consumed for filling the print head nozzles (ink discharge holes) to
get ready for printing. Therefore, the number of the sheets that can be
printed may be fewer than for cartridges installed later.
If you turn the power off using the power button on the product, the
print head is automatically capped to prevent the ink from drying.
After installing the ink cartridges, be sure to turn the power off with
the power button when you will not use the product. Do not pull out
the power plug or turn off the breaker while the power is on.
Printing on water-repellent paper such as art paper, which is slow-
drying, may cause print stains. Also, if you print on glossy paper,
fingerprints may get on the paper or ink may adhere to your fingers
when you touch the print surface. Select and use paper that will not
cause print stains.
Store the ink cartridges in a place out of reach of children.
Epson recommends storing ink cartridges in a cool and dark place.
If you wish to use ink cartridges that have been stored in a cold place
for a long period of time, leave them for at least 3 hours in a place that
is at room temperature before use.
Do not remove the ink cartridges from the product when storing or
transporting the product.
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Caution Label
The labels affixed to the product indicate the following cautions.
CAUTION
Do not touch the platen. Your hand or clothes may become dirty.
Clean the platen if it is dirty. (U"Cleaning the Platen" on page 136)
To prevent fingers from being trapped, the lock mechanism is
activated to stop the cover closing if the unit is raised up from the
installation surface. When using the product, install it on a level
surface. (U"Installation" on page 30)
Do not touch paper which is being printed on. Doing so may result in
shifting the print position or paper jam.
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CAUTION
Do not touch the blade of the auto cutter with a hand. Doing so may
cause injury.
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Paper That Can Be Used
The following shapes and forms of paper can be used with the printer.
For the detailed specifications, check "Paper Specifications" on page 165.
Paper Shapes
The following shapes of paper can be used.
Forms of Paper
The following forms of paper can be used.
*1: The print position is detected based on the black marks printed on the back or backing paper of
the paper.
*2: The print position is detected based on the gaps between labels.
QNote
Depending on the shape of die-cut labels, the labels may peel off their
backing paper inside the printer. When you want to use die-cut labels that do
not meet the paper specifications, contact your dealer for advice.(U"Paper
Specifications" on page 165)
Roll paper Fanfold paper
Continuous paper
(without black marks)
Continuous paper
(with black marks*1)
Plain paper (without adhesive)
Label paper (with adhesive)
Full-page Label Die-cut label
(Gap*2)
Die-cut label
(BlackMark*1)
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List of Paper That Can Be Used
Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
Adhesive Type Category
Roll paper
Yes
Full-page label
Die-cut labels (with black marks)
Die-cut labels (with gaps)
Plain paper
Matte paper
Synthetic paper
Glossy
No Continuous paper
Continuous paper (with black marks)
Plain paper
Matte paper
Wristband
Fanfold paper
Yes Die-cut labels (with black marks)
Plain paper
Matte paper
No Continuous paper (with black marks)
Thermal paper
RECEIPT
100
500
600
150
200
550
2100
000-000
Total
Paper joined together by tape, etc.
Paper joined to the core by tape, etc.
A4
Letter
Paper of A size, B size, etc.
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Part Names and Functions
This section describes the main operation parts.
Front
1 (power) button
Turns on/off the printer. (U"Turning On/Off " on page 42)
2 Release lever
Pull this lever towards you to open the roll paper cover.
3 Lock lever (paper ejection guides)
Press down this lever to enable adjustment of the paper ejection guides.
Pull up this lever until it clicks into place to lock the paper ejection guides.
4 Maintenance box cover
Open this cover to install/replace the maintenance box. (U"Installing the Maintenance Box" on page
33)
5 Roll paper cover
Open this cover to load or replace roll paper or attach the fanfold paper guides. (U"Loading and
Replacing Roll Paper" on page 46, U"Loading and Replacing Fanfold Paper" on page 56)
1
2
3
4
5
6
7
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