Epson TM-H5000/H5000P User manual

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TM-H5000/H5000P
Operator’s Manual
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hybrid printer
TM-H5000/H5000P
Operator’s Manual
MICR Option Included
400613704

Printer Parts and Labels
Labels
CAUTION:
Caution labels for drawer kick-out and display module
connectors.
ERROR
PAPER
OUT
POWER
FEED
Paper roll
control panel
Paper roll cover
POWER
FORWARD ERROR
RELEASE
SLIP
REVERSE RELEASE
Slip paper
control panel
Front cover
On/Off switch
Auto-cutter cover
Ribbon installation
front cover
Label affixed on
the document table
Label inside paper
roll cover
Label inside
cutter section
label inside
1
2
Slide open this cutter cover
only when paper roll cover
cannot be opened.
Instruction label for when
cover won’t open
This label is packed with the printer
Affix the label at the side of the
printer

i
Quick Reference
This Quick Reference will direct you to key areas of this Operator’s
Manual. For a complete listing of topics, see the Contents.
Printer Parts and Labels inside front cover
Ordering Paper and Ribbons page viii
Where to order paper and ribbons.
Setting Up the Printer page 1-1
How to set up the printer.
Installing and Replacing Paper page 1-10
How to load or change the roll paper.
Validating and Verifying Checks page 2-5
How to validate and verify checks using the optional Magnetic Ink
Character Recognition (MICR) Reader.
Solving Problems page 3-1
How to correct problems.

ii
All rightsreserved.Nopart ofthispublication may be reproduced,stored in a
retrieval system, ortransmittedin anyform orbyany means,electronic,mechanical,
photocopying, recording, orotherwise,without the priorwritten permission of Seiko
EpsonCorporation. Nopatent liability is assumed withrespect to the use ofthe
information contained herein.While every precautionhas been takeninthe
preparation ofthisbook, Seiko Epson Corporation assumes no responsibilityfor
errorsor omissions.Neither is any liability assumedfordamages resulting fromthe
use ofthe information contained herein.
NeitherSeiko EpsonCorporationnor its affiliates shall beliable to the purchaser of
thisproduct orthirdparties for damages, losses,costs,or expenses incurred by
purchaseror third parties asaresultof:accident, misuse,or abuse of this productor
unauthorized modifications, repairs,or alterations to this product, or(excluding the
U.S.)failure tostrictly comply withSeikoEpsonCorporation’s operating and
maintenance instructions.
SeikoEpson Corporation shall not be liable against any damages or problems arising
fromthe use ofany optionsor any consumableproducts other than those designated
asOriginal Epson Products or Epson ApprovedProducts by Seiko Epson
Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.
NOTICE:The contentsof this manual are subject to change without notice.
Copyright© 1996 bySeikoEpson Corporation,Nagano,Japan.

iii
FCC CLASS A
FCC Compliance Statement
For American Users
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
WARNING
The connection of a non-shielded printer interface cable to this printer will invalidate
the FCC Verification of this device and may cause interference levels which exceed
the limits established by the FCC for this equipment.
You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the
equipment.
FOR CANADIAN USERS
This Class A digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement
sur le matériel brouileur du Canada.
GEREÄUSCHPEGEL
Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

iv
Product Name: Printer
Type Name: M128A
These printers conform to the following Directives and Norms
Directive 89/336/EEC
EN 55022 (1986 and 1994) Class B
EN 50082-1 (1992)
IEC 801-2 (1991)
IEC 801-3 (1984)
IEC 801-4 (1991)
Directive 90/384/EEC
EN45501: (1992)
DECLARATION OF CONFORMITY

v
EMI and Safety Standards Applied
The following standards are applied only to the printers that are so
labeled. (EMC is tested using the EPSON PS-170 power supply)
Europe: CE marking
EN55022
EN50082-1
EN45501
Safety Standard: TÜV
North America: EMI: FCC Class A
Safety standards: UL 1950-2TH-D3
C-UL
Japan: EMI: VCCI Class 1

vi
About This Manual
Setting Up and Using
❏Chapter 1 contains information on unpacking the printer, setting it up, setting
the DIP switches, and adjusting the paper near end sensor.
❏Chapter 2 contains information on using the printer.
❏Chapter 3 contains troubleshooting information.
Reference
❏Chapter 4 contains specifications
❏Appendix A tells how to change the DIP switch and paper near end settings,
and Appendix B lists the EPSON Sales Subsidiaries and their addresses.
Warnings, Cautions, and Notes
WARNING:
Warnings must be followed carefully to avoid serious bodily
injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.
Note:
Notes have important information and useful tips on the operation of your
printer.

Introductionvii
Introduction
Features
The TM-H5000 andTM-H5000Pare high-qualityPOSprinters thatcanprinton slip
and receiptpaper (paper roll). The printers have the following features:
Slip Section
❏Wide slippaper capability (maximumcharacters per line: 88 with 7×9 font).
❏Copy printing is possible.
❏Highthroughput using bidirectional,minimum distance printing.
❏Optional MagneticInk Character Recognition (MICR) reader thatenables the
printer to perform consecutivereading andprocessingof MICR characters and
printing endorsements.
Receipt Section
❏Highspeed printing withcollectiveprinting.
❏The standard auto-cutter provides easyuser operation.
❏Ladder barcode printing is possible byusing a barcode command.
❏New paper handling enables easy paper roll loading.
Both Receipt and Slip
❏EPSON customerdisplay series connection (DM-D102-012/DM-D203-012).
❏Selectable receive buffer size (45bytes or 4Kbytes).
❏Command protocol based on the ECS/POS®standard.
❏Automatic Status Back (ASB) function that automaticallytransmits changes in
the printer status.