Epson tm-m30 Use and care manual

Technical Reference Guide
Describes features of the product.
Describes setup and installation of the product and
peripherals.
Describes advanced usage methods for the product.
Describes how to control the printer and necessary
information when you develop applications.
Describes how to handle the product.
Describes general specications and character code
tables.
M00094201
Rev. B
Product Overview
Setup
Advanced Usage
Application Development Information
Handling
Appendix

2
Cautions
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permis-
sion of Seiko Epson Corporation.
The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Wi-Fi®, WPATM, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.
The Bluetooth®word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Seiko Epson Corporation is under license.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
iPad, iPhone, iPod, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad
Air and iPad mini are trademarks of Apple Inc.
Android and Google Play are trademarks of Google, Inc..
All other trademarks are the property of their respective owners and used for identification purpose only.
ESC/POS®Command System
Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending com-
mands. ESC/POS is compatible with most Epson POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a
set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.
© Seiko Epson Corporation 2015-2016. All rights reserved.

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Warnings
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of data.
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
WARNING
Handle the power cable with care.
Improper handling may lead to fire or electric shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on top of the cable.
Avoid excessive bending, twisting, and pulling.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the plug all the way in.
Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual
noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a
Seiko Epson service center for advice.
Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your dealer or a
Seiko Epson service center for advice.
Do not use aerosol sprayers containing flammable gas inside or around this product.
Doing so may cause fire.
Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.

4
Cautions
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
Note about interference
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instruction manual, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna for the radio/TV.
- Increase the separation between the equipment and the radio/TV.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult your dealer or an experienced radio/TV technician for help.
Never disassemble or modify this product.
Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or modifica-
tions to this product not expressly approved by Seiko Epson Corporation.
CAUTION
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage.
Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter
When you remove printed paper
When you perform other operations such as loading/replacing roll paper
Do not open the roll paper cover without taking the necessary precautions, as this can
result in injury from the autocutter fixed blade.
To ensure safety, unplug this product before leaving it unused for an extended period.
To avoid risk of electric shock, do not set up this product or handle cables during a thun-
derstorm.
Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
Never attempt to repair this product yourself.
Improper repair work can be dangerous.

5
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of POS systems and
development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Advanced Usage
Chapter 4 Application Development Information
Chapter 5 Handling
Appendix Specifications of Interface and Connector
Product Specifications
Character Code Tables

6

7
Contents
■For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Warnings ............................................................................................................................................................................... 3
Cautions................................................................................................................................................................................. 4
■Restriction of Use ....................................................................................................................4
■Note about interference ........................................................................................................4
■About this Manual ..................................................................................................................5
Aim of the Manual ............................................................................................................................................................. 5
Manual Content .................................................................................................................................................................. 5
■Contents....................................................................................................................................7
Product Overview ..........................................................................................11
■Features ................................................................................................................................. 11
■Product Configurations ...................................................................................................... 12
Models..................................................................................................................................................................................12
NFC Tag................................................................................................................................................................................12
Accessories .........................................................................................................................................................................13
■Part Names and Functions ................................................................................................. 14
Panel LED ............................................................................................................................................................................14
Connectors .........................................................................................................................................................................15
Online and Offline............................................................................................................................................................16
■Status and Errors .................................................................................................................. 17
■NV Memory (Non-Volatile Memory)................................................................................. 18
NV Graphics Memory......................................................................................................................................................18
User NV Memory ..............................................................................................................................................................18
Memory Switches.............................................................................................................................................................18
Maintenance Counter.....................................................................................................................................................18
■Simple Setup for Wireless LAN .......................................................................................... 19
■Useful Functions for Smart Devices.................................................................................. 20
Wizard Guidance ..............................................................................................................................................................20
Quick pairing by NFC/QR code....................................................................................................................................20
Easy print by NFC/QR code...........................................................................................................................................21
■Printing Using Multiple Interfaces.................................................................................... 22
Setup ...............................................................................................................23
■Flow of Setup ........................................................................................................................ 23
■Installing the Printer............................................................................................................ 24
Changing to the Front Eject Position........................................................................................................................25

8
■Changing the Paper Width ................................................................................................. 26
■Connecting to the Power Source....................................................................................... 28
Connecting the AC cable .............................................................................................................................................. 28
■Connecting the Printer to the Host Devices.................................................................... 30
USB Interface..................................................................................................................................................................... 30
Ethernet Interface............................................................................................................................................................ 30
Wireless LAN Interface ................................................................................................................................................... 30
Bluetooth Interface......................................................................................................................................................... 33
■Connecting the Optional Wireless LAN Unit................................................................... 37
■Connecting the Optional Customer Display ................................................................... 37
■Connecting the Optional External Buzzer....................................................................... 38
Attachment Position....................................................................................................................................................... 38
■Connecting the Cash Drawer ............................................................................................. 39
Required specifications of cash drawers ................................................................................................................. 39
Connecting the drawer kick cable............................................................................................................................. 40
■Attaching the Power Switch Cover ................................................................................... 41
Advanced Usage............................................................................................ 43
■Software Settings................................................................................................................. 43
Functions ............................................................................................................................................................................ 44
■Network Settings.................................................................................................................. 50
Setup methods................................................................................................................................................................. 50
Flow of Setup .................................................................................................................................................................... 50
Setup using EpsonNet Config..................................................................................................................................... 51
Setup using EpsonNet Config (Web version) ........................................................................................................ 52
Setup using arp/ping commands.............................................................................................................................. 53
MAC Address Confirmation.......................................................................................................................................... 53
■Setting/Check Modes .......................................................................................................... 54
Self-test Mode................................................................................................................................................................... 56
NV Graphics Information Print Mode ....................................................................................................................... 56
Receipt Enhancement Information Print Mode.................................................................................................... 57
Software Setting Mode.................................................................................................................................................. 57
Restore Default Values Mode ...................................................................................................................................... 59
Interface Setup Mode .................................................................................................................................................... 60
Hexadecimal Dumping Mode..................................................................................................................................... 62
■Printing a Status Sheet........................................................................................................ 63
■Resetting the Interface Settings........................................................................................ 65
■EpsonNet Config (Web Version) ........................................................................................ 66
Information Menu ........................................................................................................................................................... 66
Configuration Menu ....................................................................................................................................................... 67

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Application Development Information.......................................................73
■Controlling the Printer ........................................................................................................ 73
ePOS-Print XML.................................................................................................................................................................73
ESC/POS...............................................................................................................................................................................73
■Software................................................................................................................................. 74
Development Kit ..............................................................................................................................................................74
Drivers ..................................................................................................................................................................................75
Utilities .................................................................................................................................................................................75
Others...................................................................................................................................................................................76
Download ...........................................................................................................................................................................76
■Application Development and Distribution for iOS...................................................... 77
Handling .........................................................................................................79
■Installing Roll Paper............................................................................................................. 79
■Removing Jammed Paper .................................................................................................. 81
■Roll Paper Cover does not Open ....................................................................................... 82
■Cleaning the Printer............................................................................................................. 83
Cleaning the Printer Case..............................................................................................................................................83
Cleaning the Thermal Head/Platen Roller...............................................................................................................83
■Preparing for Transport ...................................................................................................... 84
■Removing/Attaching the Rear and Bottom Covers ....................................................... 85
Removing the Covers......................................................................................................................................................85
Attaching the Covers ......................................................................................................................................................87
Appendix.........................................................................................................91
■Specifications of Interface and Connector...................................................................... 91
USB Interface .....................................................................................................................................................................91
Ethernet Interface ............................................................................................................................................................92
Wi-Fi Interface....................................................................................................................................................................93
Bluetooth Interface..........................................................................................................................................................96
NFC Tag................................................................................................................................................................................99
■Product Specifications ...................................................................................................... 100
Printing Specifications................................................................................................................................................. 101
Character Specifications ............................................................................................................................................. 102
Paper Specifications ..................................................................................................................................................... 103
Printable Area................................................................................................................................................................. 104
Printing and Cutting Positions ................................................................................................................................. 105
Electrical Characteristics............................................................................................................................................. 105
Environmental Conditions ......................................................................................................................................... 106
External Dimensions .................................................................................................................................................... 107

10
■Character Code Tables.......................................................................................................109

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Chapter 1 Product Overview
1
Product Overview
This chapter describes features of the product.
Features
Printing
High speed receipt printing is possible (200 mm/s maximum).
Handling
Compact and lightweight (127 (W) x 127 (D) x 127 (H) mm, 1.3 kg). (excluding protrusion)
Easy drop-in paper loading.
The direct connection without Wi-Fi access point brings a simplified configuration procedure of network
settings. (SimpleAP mode)
You can connect to the printer from an interface, other than the mainly connected interface, and run print
operation, when mainly connected interface is not printing.
Software
NFC tag built into the printer unit for printing to a touched printer.
Printing triggered by bar code scan by smart device camera.
A utility for iOS/Android TM (Epson TM Utility for iOS/Android) for making printer settings is provided.
Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code, Max-
iCode, Composite Symbology, Aztec Code, DataMatrix) is supported.
A maintenance counter function is supported.
Various language support.
Environment
Compliant with International ENERGY STAR Program.
Paper saving function is available.
Others
Paper eject position are selectable from top and front.
Optional Wireless LAN cable set, customer display, and external buzzer are available.
Optional wall hanging bracket is available to attach the printer to a wall.

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Product Configurations
Models
Standard model
Wi-Fi®model
Bluetooth®model
* Available models may differ depending on the area.
NFC Tag
You can select the printer you want to use by simply placing an NFC device over the NFC tag (mark) on the
printer.
There is no data rewriting function.
Use Epson ePOS SDK or ePOS-Print SDK to build this function into your application.

13
Chapter 1 Product Overview
1
Accessories
Included
58-mm width roll paper guides
Roll paper (for operation check)
Power switch cover
AC adapter
AC cable
Basic Manuals *1
Warranty certificate *2
1 The manual name and formatting differ depending on the model.
2 May not be included, depending on the region.
Options
Wireless LAN cable set (Model: OT-WLxx)
Customer display (Model: DM-D30)
Optional external buzzer (Model: OT-BZ20)
Wall Hanging Bracket Set (Model: OT-WH30)
Back cover (Model: OT-CC30)

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Part Names and Functions
Panel LED
Power LED
Lights when the power supply is on.
Off when the power supply is off.
Flashes during the network to start up, when waiting for power off, or updating firmware.
Error LED
Lights or flashes when an error occurs. (For information about the flashing patterns, see "Status and Errors"
on page 17.)
Lights after the power is turned on or after a reset (offline). Automatically goes out after a while to indicate
that the printer is ready.
Off when the printer is in standard mode (online).
Paper LED
Lights when the roll paper is out.
Flashes to urge user to operate the Feed button.
1 Roll paper cover Open this cover when loading or replacing roll paper.
2 Panel LED For details on LED, see "Panel LED" on page 14.
3NFC Tag A mark is printed here to indicate the position of the NFC tag. To establish communication
with an NFC device, bring the device close to this mark.
For the functions using the NFC tag, refer to "Useful Functions for Smart Devices" on page 20.
4Cover open lever Operate this lever to open the roll paper cover.
5 Feed button Pressing this button once feeds roll paper for one line. Hold down this button to continue
feeding roll paper.
6 Power switch Turns the printer on or off.
7 Status sheet button Use this button to print a status sheet on interfaces or initialize the settings on interfaces.
1
2
3
5
4
6
7

15
Chapter 1 Product Overview
1
Connectors
All connectors are located on the lower rear of the printer.
1 USB connector Use only for connecting optional Wireless LAN unit and customer display.
2 Power supply con-
nector
Connect the AC adapter.
See "Connecting to the Power Source" on page 28.
3U
SBconnector
(Type B)
Connects the USB cable for connecting to a computer.
See "Connecting the Printer to the Host Devices" on page 30.
4Ethernet connector Connects the 10BASE-T/100BASE-TX ethernet cable.
5Drawerkickcon-
nector
Connects the cash drawer or the optional external buzzer.
See "Connecting the Cash Drawer" on page 39, and "Connecting the Optional External
Buzzer" on page 38.
123 54

16
Online and Offline
Online
The printer is online and ready for normal printing unless there is a reason to go offline.
Offline
The printer automatically goes offline under the following conditions:
While the printer power is turning on/off
During the setting and check modes operating (except the hexadecimal dumping mode)
While roll paper is fed using the Feed button
When the printer stops printing due to a paper end (when the paper out detector detected the paper out)
During an operation standby state
When an error has occurred (See "Status and Errors" on page 17.)
While the roll paper cover is open

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Chapter 1 Product Overview
1
Status and Errors
The status of the printer is indicated by lit and flashing LEDs.
O: OFF N: ON F: Flashing
-: Changes depending on whether or not paper is detected.
You cannot print when an error has occurred.
You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that
users can identify the error description and check the solutions.
Power
LED
Error
LED
Paper
LED Printer Status
NOOOnline
NO - During a self-test
While feeding paper using the Feed button
NN - While initializing after turning on the power
Roll paper cover open while not printing
NOFWaiting for the self-test to continue
Waiting for a Macro execution to run
NNFWaiting to print a status sheet
NNNNo paper
NN - Automatically Recoverable Errors
Recoverable Errors
N F - Unrecoverable Errors
CAUTION:
Turn off the power immediately when an unrecoverable error occurs.
If the same error occurs again even after turning the power back on, contact
your dealer or a Seiko Epson service center.
FOOUpdating firmware
FOFWhile forced updating firmware mode is on
F- - During network startup when the power is turned on
FOODuring power off
NOTE:
The printer enters this status while processing the power off command. It is
recommended to use this method when you need to save information on
the printer’s operating status if the power is cut without using the power
switch.

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NV Memory (Non-Volatile Memory)
The printer's NV memory stores data even after the printer power is turned off. NV memory contains the fol-
lowing memory areas for the user:
NV graphics memory
User NV memory
Memory switches
Maintenance counter
NV Graphics Memory
Graphics, such as shop logos to be printed on receipts, can be registered.
You can also use the NV graphics information print mode to print and confirm the registered graphics.
User NV Memory
You can store and read text data for multiple purposes, such as for storing a note including customizing or
maintenance information of the printer.
Memory Switches
With the memory switches, which are software switches for the printer, you can configure various settings of the
printer. For information about the memory switch, see "Software Settings" on page 43.
Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of autocuts, and
printer operation time after the printer starts working, is automatically stored in printer's memory. You can read
the counter information to use it for periodical checks or part replacement.
As a guide, NV memory rewriting should be used 10 times or less a day when you program applica-
tions.
For information about how to use the NV graphics information print mode, see "NV Graphics Infor-
mation Print Mode" on page 56.
You can also check the head running length and number of times of autocutting with the self-test
(see "Self-test Mode" on page 56).

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Chapter 1 Product Overview
1
Simple Setup for Wireless LAN
This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer
without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using
a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a
network environment such as access points.
SimpleAP mode is enabled by default when shipping from the factory. When SimpleAP mode is enabled and
the printer is turned on, the following information is printed automatically.
SimpleAP Start
SSID
Encryption Type
Passphrase
IP Address
MAC Address
: EPSON_Printer
: WPA-2-PSK
: 12345678
: 192.168.192.168
: xx-xx-xx-xx-xx-xx

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Useful Functions for Smart Devices
The Epson TM Utility app provides useful functions for iOS and Android smart devices.
Wizard Guidance
The wizard provided allows you to easily connect to smart devices.
Quick pairing by NFC/QR code
Touch your device to the NFC tag built-in to the printer, or capture the QR code with the camera on your smart
device to select the printer.
You can download the Epson TM Utility from Google Play™or the App Store.
2
1