Epson Workforce WF-7310 Series User manual

User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD6683-00 EN

Contents
Guide to This Manual
IntroductiontotheManuals...................6
SearchingforInformation.................... 6
PrintingOnlythePagesYouNeed.............. 7
AboutisManual......................... 7
MarksandSymbols.......................7
NotesonScreenshotsandIllustrations.........8
OperatingSystemReferences................8
Trademarks...............................9
Copyright................................9
Important Instructions
SafetyInstructions.........................11
SafetyInstructionsforInk................. 12
PrinterAdvisoriesandWarnings.............. 12
Advisories and Warnings for Setting Up the
Printer................................12
Advisories and Warnings for Using the Printer. . 13
Advisories and Warnings for Using the LCD
Screen................................13
Advisories and Warnings for Using the
PrinterwithaWirelessConnection...........13
Advisories and Warnings for Transporting or
StoringthePrinter.......................13
ProtectingYourPersonalInformation...........14
Part Names and Functions
Front...................................16
Inside..................................17
Rear................................... 18
Guide to the Control Panel
ControlPanel............................ 20
Home Screen Conguration..................21
GuidetotheNetworkIcon.................22
MenuScreenConguration..................22
EnteringCharacters........................23
ViewingAnimations....................... 23
Loading Paper
PaperHandlingPrecautions..................26
PaperSizeandTypeSettings..................26
ListofPaperType....................... 27
LoadingPaper............................27
LoadingPre-punchedPaper................28
LoadingLongPapers.....................29
Printing
PrintingDocuments........................31
PrintingfromaComputer-Windows.........31
PrintingfromaComputer-MacOS..........54
Printing Documents from Smart Devices (iOS). . 62
Printing Documents from Smart Devices
(Android).............................64
PrintingonEnvelopes...................... 65
Printing on Envelopes from a Computer
(Windows)............................ 65
Printing on Envelopes from a Computer
(MacOS)..............................66
PrintingWebPages........................ 66
PrintingWebPagesfromaComputer.........66
PrintingWebPagesfromSmartDevices.......66
PrintingUsingaCloudService................67
Registering to Epson Connect Service from
theControlPanel........................68
Maintaining the Printer
CheckingtheStatusofConsumables............70
ImprovingPrintQuality.....................70
AdjustingthePrintQuality.................70
CheckingandCleaningthePrintHead........72
Preventingnozzleclogging.................73
AligningthePrintHead...................73
CleaningthePaperPathforInkSmears........74
CleaningtheTranslucentFilm.............. 74
CleaningthePrinter........................76
SavingPower.............................77
SavingPower(ControlPanel)...............77
DisablingyourWi-FiConnection............78
Installing or Uninstalling Applications Separately. . 78
InstallingtheApplicationsSeparately.........78
AddingthePrinter(forMacOSOnly).........81
UninstallingApplications..................81
UpdatingApplicationsandFirmware.........83
TransportingandStoringthePrinter............85
2

Solving Problems
ePrinterDoesNotWorkasExpected.........89
ePrinterDoesNotTurnOnorO.........89
PowerTurnsOAutomatically..............89
Paper Does Not Feed Properly. . . . . . . . . . . . . . 89
CannotPrint...........................92
Cannot Operate the Printer as Expected. . . . . . 109
A Message is Displayed on the LCD Screen. . . . . . 111
PaperGetsJammed.......................112
PreventingPaperJams...................112
ItisTimetoReplacetheInkCartridges.........113
InkCartridgeHandlingPrecautions.........113
ReplacingInkCartridges................. 115
Continue Printing Temporarily without
ReplacingInkCartridges................. 116
It is Time to Replace the Maintenance Box. . . . . . .119
Maintenance Box Handling Precautions. . . . . . 119
ReplacingaMaintenanceBox..............120
PrintQualityisPoor.......................121
Color Missing, Banding, or Unexpected
ColorsAppearinPrintout.................121
Colored Banding Appears at Intervals of
Approximately1.1cmor3.3cm............121
Blurry Prints, Vertical Banding, or
Misalignment..........................122
StripedPatternsAppear..................122
Printout Comes Out as a Blank Sheet. . . . . . . . 123
PaperIsSmearedorScued...............124
PrintedPhotosareSticky................. 125
Images or Photos are Printed in Unexpected
Colors...............................126
CannotPrintWithoutMargins.............126
Edges of the Image are Cropped During
BorderlessPrinting......................127
e Position, Size, or Margins of the Printout
AreIncorrect..........................127
Printed Characters Are Incorrect or Garbled. . . 128
ePrintedImageIsInverted..............128
Mosaic-LikePatternsinthePrints...........129
CannotSolveProblem.....................129
CannotSolvePrintingProblems............129
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
ConnectedtotheNetwork..................132
Using a Network Printer from a Second
Computer............................132
Using a Network Printer from a Smart Device. . 133
Re-settingtheNetworkConnection........... 133
WhenReplacingtheWirelessRouter.........133
WhenChangingtheComputer.............134
Changing the Connection Method to the
Computer............................135
Making Wi-Fi Settings from the Control Panel. .136
Connecting a Smart Device and Printer Directly
(Wi-FiDirect)...........................140
AboutWi-FiDirect..................... 140
Connecting to an iPhone, iPad or iPod touch
usingWi-FiDirect......................140
Connecting to Android Devices using Wi-Fi
Direct...............................143
Connecting to Devices other than iOS and
AndroidusingWi-FiDirect...............145
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................148
Changing the Wi-Fi Direct (Simple AP)
SettingsSuchastheSSID.................148
CheckingtheNetworkConnectionStatus.......149
Checking the Network Connection Status
fromtheControlPanel...................150
Printing a Network Connection Report. . . . . . . 150
PrintingaNetworkStatusSheet............ 156
Checking the Network of the Computer
(Windowsonly)........................157
Product Information
PaperInformation........................159
AvailablePaperandCapacities.............159
UnavailablePaperTypes..................163
ConsumableProductsInformation............163
InkCartridgeCodes.....................163
MaintenanceBoxCode...................164
SowareInformation......................164
SowareforPrinting.................... 165
SowareforPackageCreation..............169
Soware for Making Settings or Managing
Devices..............................169
SowareforUpdating................... 171
SettingsMenuList........................172
GeneralSettings........................172
PrintCounter..........................178
SupplyStatus..........................179
Maintenance..........................179
Language.............................180
PrinterStatus/Print..................... 180
Product Specications..................... 180
PrinterSpecications....................180
3

InterfaceSpecications...................182
UsingPortforthePrinter.................182
NetworkSpecications...................182
SupportedirdPartyServices.............185
Dimensions...........................185
ElectricalSpecications.................. 185
EnvironmentalSpecications..............186
InstallationLocationandSpace.............187
SystemRequirements....................187
RegulatoryInformation....................188
StandardsandApprovals................. 188
RestrictionsonCopying..................189
Administrator Information
ConnectingthePrintertotheNetwork.........191
BeforeMakingNetworkConnection.........191
Connecting to the Network from the Control
Panel................................193
SettingstoUsethePrinter...................195
UsingthePrintFunctions.................195
SettingUpAirPrint..................... 201
Making Basic Operation Settings for the Printer 202
ProblemswhenMakingSettings............204
ManagingthePrinter......................205
Introduction of Product Security Features. . . . . 205
AdministratorSettings...................206
DisablingtheExternalInterface............ 210
MonitoringaRemotePrinter.............. 211
BackingUptheSettings..................211
AdvancedSecuritySettings..................212
Security Settings and Prevention of Danger. . . . 213
ControllingUsingProtocols...............213
UsingaDigitalCerticate.................217
SSL/TLS Communication with the Printer. . . . .222
SolvingProblemsforAdvancedSecurity......223
Where to Get Help
TechnicalSupportWebSite..................229
ContactingEpsonSupport..................229
BeforeContactingEpson................. 229
HelpforUsersinEurope..................229
HelpforUsersinTaiwan..................229
4

Guide to This Manual
IntroductiontotheManuals...........................................6
SearchingforInformation.............................................6
PrintingOnlythePagesYouNeed.......................................7
AboutisManual..................................................7
Trademarks....................................................... 9
Copyright.........................................................9

Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
Guide to This Manual > Searching for Information
6

❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual > About This Manual > Marks and Symbols
7

Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
❏Some of the menu items on the LCD screen vary depending on the model and settings.
❏You can read the QR code using dedicated app.
❏e setting items on the Web Cong screen dier depending on the model and setup environment.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X 10.6.8 or later, mac OS 11 or later.
Guide to This Manual > About This Manual > Operating System References
8

Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, iTunes, and iBeacon
are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏Mopria
®
and the Mopria
®
Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual > Copyright
9

Important Instructions
SafetyInstructions................................................. 11
PrinterAdvisoriesandWarnings.......................................12
ProtectingYourPersonalInformation................................... 14

Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, or options by yourself, except
as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
❏e printer is heavy and should not be lied or carried by less than two people. When liing the printer, two
people should assume the correct positions as shown below.
Important Instructions > Safety Instructions
11

Safety Instructions for Ink
❏Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the ink cartridge and the maintenance box; otherwise ink may get into your eyes or on your
skin.
❏Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear
their labels. Doing so may cause ink leakage.
❏Keep ink cartridges and maintenance box out of the reach of children.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the printer cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Setting Up the Printer
12

❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Related Information
&“Installation Location and Space” on page 187
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Always turn the printer o using the
P button. Do not unplug the printer or turn o the power at the outlet
until the
P light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the LCD Screen
❏e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏e exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Important Instructions > Printer Advisories and Warnings > Advisories and Warnings for Transporting or Stori …
13

Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Settings > General Settings > System Administration > Restore Default Settings > All
Settings on the control panel.
Important Instructions > Protecting Your Personal Information
14

Part Names and Functions
Front...........................................................16
Inside...........................................................17
Rear............................................................18

Front
APaper support Supports loaded paper.
BEdge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
CPaper tray Loads all paper types supported by the printer.
DOutput tray Holds the ejected paper. When you start printing, this tray is ejected
to t the paper size automatically. To store the tray, push it manually
or select on the control panel.
EEdge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
FPaper cassette Loads paper.
GPaper cassette cover Prevents foreign substance from entering the paper cassette. This
cover can be attached to paper cassette 1 and 2. Attach it to cover the
paper cassette that is extended to load paper larger than A4-size.
When you load paper without extending the paper cassette, you can
attach the cover to any of the cassettes.
Part Names and Functions > Front
16

AControl panel Allows you to make settings and perform operations on the printer.
Also displays the printer’s status.
BPaper cassette1 Loads paper.
CPaper cassette2
Inside
AMaintenance box cover Open when replacing the maintenance box. The maintenance box is
a container that collects a very small amount of surplus ink during
cleaning or printing.
BPrinter cover Open when removing jammed paper inside the printer.
Keep this cover closed while the printer is not in use to prevent
foreign substances from entering the printer.
CInk cartridge cover Open when replacing ink cartridges.
DInk cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles
underneath.
EInner cover Open to remove jammed paper.
Part Names and Functions > Inside
17

Rear
ARear cover Remove when removing jammed paper.
BAC inlet Connects the power cord.
CUSB port Connects a USB cable to connect with a computer.
DLAN port Connects a LAN cable.
Part Names and Functions > Rear
18

Guide to the Control Panel
ControlPanel.....................................................20
HomeScreenConguration.......................................... 21
MenuScreenConguration...........................................22
EnteringCharacters................................................ 23
ViewingAnimations................................................23

Control Panel
ATurns the printer on or o.
Unplug the power cord when the power light is o.
BDisplays the home screen.
CDisplays menus and messages.
DFlashes or turns on when an error occurs.
EFlashes when the printer is processing data.
It turns on when there are queued jobs.
FDisplays the Paper Setting screen. You can select the paper size and paper type settings for each paper source.
GReturns to the previous screen.
HMove the focus using the
l u r d buttons to select the items, and then press the OK button to conrm your
selection or run the selected feature.
IApplies to a variety of functions depending on the situation.
JStops the current operation.
Guide to the Control Panel > Control Panel
20