ESI Feature Phone User manual

ESI Feature Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
0450-1047
Rev. J
For on-line help, visit www.esiusers.com.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987,ESI designs and
builds innovative telecommunications products forbusinesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2010 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Introduction.....................................................................................................................................................................................................A.1
48-Key Feature Phone.............................................................................................................................................................................A.2
24-Key Feature Phone.............................................................................................................................................................................A.4
12-Key Feature Phone.............................................................................................................................................................................A.5
ESI Cordless Handset II...........................................................................................................................................................................A.6
Connecting your ESI phone......................................................................................................................................................................A.7
Help mode (Verbal User Guide).....................................................................................................................................................................B.1
User programming: An introduction.............................................................................................................................................................C.1
Voice mail operation.......................................................................................................................................................................................D.1
VOICE MAIL key......................................................................................................................................................................................D.1
Personal greetings...................................................................................................................................................................................D.1
Leaving messages . . ...............................................................................................................................................................................D.2
AutoPage.................................................................................................................................................................................................D.3
Moving and deleting a message...............................................................................................................................................................D.3
Off-premises “reach me”...........................................................................................................................................................................D.3
Message retrieval.....................................................................................................................................................................................D.4
Live recording...........................................................................................................................................................................................D.7
Off-premises message delivery................................................................................................................................................................D.8
Message Recycle Bin(un-delete).............................................................................................................................................................D.9
Status indicator lamp................................................................................................................................................................................D.9
Setting up ESI Mobile Messaging...........................................................................................................................................................D.10
Optional voice mail feature: Guest mailboxes.........................................................................................................................................D.13
Optional voice mail feature: Group/broadcast mailboxes........................................................................................................................D.15
Optionalvoice mail feature: Cascade notification mailboxes...................................................................................................................D.16
Optional voice mail feature: Q & A mailboxes.........................................................................................................................................D.18
ESI Feature Phone operation.........................................................................................................................................................................E.1
Display.....................................................................................................................................................................................................E.1
Caller ID...................................................................................................................................................................................................E.1
Keys.........................................................................................................................................................................................................E.2
Dial tone...................................................................................................................................................................................................E.4
Basic phone use.......................................................................................................................................................................................E.5
Directstation selection..............................................................................................................................................................................E.6
Transferring an outside call . . ..................................................................................................................................................................E.6
Transferring an internal call . . ..................................................................................................................................................................E.8
Conference calling....................................................................................................................................................................................E.9
Call forwarding.......................................................................................................................................................................................E.10
Call waiting.............................................................................................................................................................................................E.12
Hold/exclusive hold operation.................................................................................................................................................................E.13
Paging....................................................................................................................................................................................................E.15
Call pickup..............................................................................................................................................................................................E.15
Optional features....................................................................................................................................................................................E.16
Special keys.....................................................................................................................................................................................................F.1
Esi-Dex......................................................................................................................................................................................................F.2
Override ring..............................................................................................................................................................................................F.9
Message monitor mode (live call screening)............................................................................................................................................F.10
Personal greeting reminder.....................................................................................................................................................................F.10
Headset operation...................................................................................................................................................................................F.10
Outside dialtone preference....................................................................................................................................................................F.13
Line keys.................................................................................................................................................................................................F.13
Optional features.....................................................................................................................................................................................F.14
Using 48-Key IP Feature Phone II remotely..................................................................................................................................................G.1
Using Esi-Link.................................................................................................................................................................................................H.1
Network numbering..................................................................................................................................................................................H.1
Location Keys...........................................................................................................................................................................................H.1
Programmable feature keys and Esi-Link: an introduction........................................................................................................................H.2
Dialing an Esi-Link location.......................................................................................................................................................................H.3
Using feature keys with Esi-Link...............................................................................................................................................................H.5
Other Esi-Link features.............................................................................................................................................................................H.8
ACD agent operation........................................................................................................................................................................................I.1
Programming the agent log-on/off key........................................................................................................................................................I.1
Wrap mode.................................................................................................................................................................................................I.2
LED indicator..............................................................................................................................................................................................I.2
Display indications......................................................................................................................................................................................I.3
While logged on: no DND, monitor mode, call forward, or programming....................................................................................................I.4
Call waiting.................................................................................................................................................................................................I.4
ACD administrator key................................................................................................................................................................................I.5
Analog stations................................................................................................................................................................................................J.1
Caller ID....................................................................................................................................................................................................J.1
Placing calls..............................................................................................................................................................................................J.1
Transferring calls.......................................................................................................................................................................................J.2
Conference calling.....................................................................................................................................................................................J.2
Call waiting................................................................................................................................................................................................J.3
Call hold....................................................................................................................................................................................................J.3
Paging.......................................................................................................................................................................................................J.3
Call pick-up................................................................................................................................................................................................J.3
Voice mail operation from an analog station..............................................................................................................................................J.4
Analog station programming......................................................................................................................................................................J.6
Index

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature setis simple and easy through the straightforward design of each of the various
ESI Feature Phones. Each feature has been designed for ease of use while providing capabilities needed in an
advanced business phone.
You will be able to learn many of the features by simply using your phone; and this ESI Feature Phone User’s
Guide will introduce you to the wide variety of features offered by your ESI Communications Server1and how to
use your phone effectively to achieve maximum benefits.
What it covers
This User’s Guide covers the use of the following with your ESI Communications Server:
• 48-Key Feature Phone (Digital and local/remote IP Feature Phone II)
• 24-Key Digital Feature Phone
• 12-Key Feature Phone
• ESI Cordless Handset II (Digital, IP, and Remote IP)
• 60-Key Expansion Console and Second Expansion Console
• Analog station
How it’s arranged
• Section A — Phone illustrations
• Section B — User help
• Section C — User programming
• Section D — Voice mail operation
• Section E —Phone operation
• Sections F through K — Special keys and features
1ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50.

User’s Guide Introduction
A.2
48-Key Feature Phone
The 48-Key Feature Phone has a variety of programmable and built-in features. Itcomes in two versions:48-Key
Digital Feature Phone and 48-Key IP Feature Phone II. Additionally, it supports up to two optional Expansion Consoles
(see nextpage).All versions of the 48-Key Feature Phone offer the same basic features which are described throughout
this User’s Guide. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program
and use.
Status indicator
lamp (pg. D.9) 3-line, 56-character display (optionally backlit)
Volume/scroll keys
PROGRAM
soft feature key
(pg. C.2)
ESI-DEX
soft feature key
(pg. F.2)
HELP key fo
r
access to Verba
l
User Guide
and tutoria
l
(pg. B.1)
Context-specific
key to select
displayed options
VOICE MAIL
key (pg. D.1)
Speaker
RECORD key
(pg. D.7)
P/UP (pickup) key
(pg. E.15)
30 programmable
feature keys
(pg. C.2)
PAGE key
(pg. E.15)
Fixed feature keys
(pg. E.2) Microphone for built-in speakerphone
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.3
Optional Expansion Consoles for use with the 48-Key Feature Phone
Note: Your Installer or SystemAdministrator must enable Expansion Console support for your extension
before you can use one or both Expansion Consoles.
Your ESI 48-Key Feature Phone can support up to two optionalExpansion Consoles, for a possible total of
120 additional programmable feature keys.
The 60-Key Expansion Console connects directly to the phone, while the Second Expansion Console
connects to the first Console.
You program each Expansion Console’s keys just as you do the programmable feature keys on yourESI
Feature Phone, using either direct or traditional programming (see page C.2).
Note: Only one key can exist per extension, feature or operation. If you program a second key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature or operation.
Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.
60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.4
24-Key Feature Phone
The 24-Key Feature Phone has features similar to those of the 48-Key Feature Phone. However, the 24-Key
Feature Phone is available only as a digital model and doesn’t support IP, ESI’s VIP family of software
applications1, or the Expansion Consoles. As is true for the 48-Key Feature Phone, the 24-Key Feature Phone’s
built-in voice mail features and voice prompts make it easy to program and use.
Volume/scroll keys Status indicator lamp (pg. D.9)
ESI-DEX key (pg. F.2)
2-line, 32-character display
(optionally backlit)
Speaker
12 programmable
feature keys (p. C.2)
P/UP (pickup) key
(pg. E.15)
VOICE MAIL key (pg. D.1)
PROG/HELP combo key
for phone programming
(pg. C.2) and access to
Verbal User Guide
and tutorial (pg. B.1)
PAGE key (pg. E.15)
RECORD key (pg. D.7)
Microphone for
built-in speakerphone
Other fixed feature keys
(pg. E.2)
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.

User’s Guide Introduction
A.5
12-Key Feature Phone
The 12-Key Feature Phone includes the basic, most commonly used phone features. This simplified model is
available only as a digital model and doesn’t support IP, ESI’s VIP family of software applications1, the
Expansion Consoles, speakerphone operation2, or Esi-Dex.
Volume/scroll keys
1-line,
16-character display
Speaker
9 programmable
feature keys (pg. C.2)
P/UP (pickup) key (pg. E.15)
PAGE key (pg. E.15)
PROG/HELP combo key
for phone programming
(pg. C.2) and access to
Verbal User Guide
and tutorial (pg. B.1)
Fixed feature keys
(pg. E.2)
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1).
• Esi-Dex.
• ACD operation.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must
program these features into programmable feature keys (see “Programmable feature keys,” page C.3, and
“Optional features,” page F.14).
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.
2The 12-Key Feature Phone doesn’t have a hands-free microphone, and therefore can’tserve as a true two-way speakerphone.
Its speaker plays pages.

User’s Guide Introduction
A.6
ESI Cordless Handset II
ESI’s DigitalCordless Handset IIgives you most of the same features found in the 24-Key Feature Phone,but in
a compact, portable form. Note that it does not have the following features found on some ESI desktop phones:
Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (orHELP key).
Each ESI Cordless Handset II comes with a charger/AC adapter, base station, belt clip, battery pack, and wall mount.
Depending on your installation, your location may have one ormore optionalESI Cordless Handset Repeaters
so you can more easily stay in communication with your ESI system while you travel throughout the facility. If
you are unsure about whether your location has this capability, contact your SystemAdministrator.
Two-line, 32-character display;
also incliudes status icons
VOICE MAIL key (pg. D.1)
Other fixed feature keys (pg. E.2)
TALK key
Eight programmable feature keys (pg. C.2)

User’s Guide Introduction
A.7
Connecting your ESI phone
Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Each diagram
represents the panel on the phone’s underside.
Note: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical
orientation of the phone — i.e., the part with the display is the top.
12-Key Feature Phone
24-Key Feature Phone
• Connects like a basic phone.
• Handset plugs into right-side jack.
• Line cord plugs into left-side jack.
Connectors on bottom of
48-Key DIgital Feature Phone
48-Key Digital Feature Phone
In addition to how the 24-Key Feature Phone connects to
the handset and line cord,note that the 48-Key Digital
Feature Phone accepts a 60-Key Expansion Console
cable (included with each Console) which uses standard
RJ-11 telephone connectors.
48-Key IP Feature Phone II
In addition to the details mentioned previously for
the 48-Key Digital Feature Phone, each 48-Key IP Feature
Phone II includes:
• A power supply that is unswitched (i.e., always-on AC
outlet) and plugs into the phone.
• An Ethernet cable, which connects the
phone to a PC (or, if no PC is present, directly to a
router, switch or hub) to achieve connectivity to a local
area network (LAN).
Note: When the phone is in the highest upright position, use the wall-mount hook located under the handset to
secure the handset when you’re not using the phone.

User’s Guide Introduction
A.8
60-Key Expansion Console connection
Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before
you can use one or both Expansion Consoles.
The 60-Key Expansion Console can be connected to only a 48-Key Feature Phone.
If connecting both a 60-Key Expansion Console and a Second Expansion Console to a 48-Key Feature
Phone, see “Second Expansion Console connection,” page A.9.
1. Unplug the line cord or Ethernetcable from your 48-Key Feature Phone.
If it’s an IP Feature Phone II with a power supply plugged into it, unplug the power supply, too.
2. The 60-Key Expansion Console (right) includes a six-conductor
expansion cable. Connect one end of the expansion cable to the
appropriate connector on the bottom of the Feature Phone (below).
Then,connect the other end of the expansion cable to the 60-Key
Expansion Console.
3. To keep cabling out of the way, thread the expansion cable into the
slots on the bottom of the phone and 60-Key Expansion Console.
4. Program the keys on the 60-Key Expansion Console using the same
procedure as with the Digital Feature Phone (press PROGRAM 2).
5. If necessary, remove the clear plastic overlay from the keys on the
Expansion Console.
6. For maximum convenience, label the paper overlay to show how
the keys are programmed (your Installer or SystemAdministrator can do this with ESI software).
7. Install the labeled paper overlay on the 60-Key Expansion Console.
8. Install the clear plastic overlay over the paper overlay, to protect it.
9. Use the provided Velcro®tape to attach the left side of the 60-Key Expansion Console to the right side of
the 48-Key Feature Phone.
10. Plug the line cord or Ethernetcable back into your 48-Key Feature Phone.
If you unplugged a power supply in step 1, plug it back in, as well.
Connectors on bottom of 48-Key DIgital Feature Phone

User’s Guide Introduction
A.9
Second Expansion Console connection
Notes: Your Installer or System Administrator must enable Expansion Console support for your extension before
you can use one or both Expansion Consoles.
If connecting only one Expansion Console to a 48-Key Feature Phone, see “60-Key Expansion
Console connection,” page A.8.
The Second Expansion Console connects to the 60-Key Expansion Console and cannot connect
directly to the 48-Key Feature Phone (which is the only phone to which you can connect a 60-Key
Expansion Console).
1. Unplug the line cord or Ethernet cable from your 48-Key Feature Phone.
If it’s an IP Feature Phone II with a powersupply plugged into it, unplug the power supply, too.
2. The Second Expansion Console1includes an expansion
“Y” cable (right)2. Lay out the cable across the back of
the equipment so that the AC adapter is on left and the
end of the cable is on the right.
3. Connect the right end of the expansion “Y” cable to the
appropriate connector on the bottom of the 48-Key
Feature Phone (below).
4. Then, connect the expansion “Y”cable’s middle plug to the 60-Key Expansion Console, the left plug to
the Second Expansion Console, and the AC adapter to an appropriate 110 VAC outlet to provide power to
the Second Expansion Console (above).
5. To keep cabling out of the way, thread the expansion “Y”cable into the slots on the bottom of the phone
and the two Expansion Consoles.
6. Program the keys on the twoExpansion Consolesusing the same procedure as with the Digital Feature
Phone (press PROGRAM 2).
7. If necessary, remove the clear plastic overlay from the keys on the two60-Key Expansion Consoles.
8. For maximum convenience, label the paper overlay to show how the keys are programmed (your Installer
or System Administrator can do this with ESI software).
9. Install the labeled paper overlays on the two 60-Key Expansion Consoles.
10. Install the clear plastic overlays over the paper overlays, to protect them.
11. Use the provided Velcro®tape to attach the left side of the 60-Key Expansion Console to the right side of
the 48-Key Feature Phone, and the right side of the 60-Key Expansion Console to the left side of the
Second Expansion Console).
12. Plug the line cord or Ethernetcable back into your 48-Key Feature Phone.
If you unplugged a power supply in step 1, plug it back in, as well.
Connectors on bottom of 48-Key DIgital Feature Phone
1It’s physically identical to a 60-Key Expansion Console; consult your Installer if you have trouble determining which one it is.
2This diagramshows the backs of the Expansion Consoles.

User’s Guide Introduction
A.10
ESI Cordless Handset II connection
Each ESI Cordless Handset II comes with:
• A charger/cradle to charge the Handset.
• An AC adapter for use with only the charger.
• A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset II.
This base station is line-powered and thus needs no AC power.
• Wall-mount(s), a belt clip, and a Quick Reference Guide.
Base station installation
Due to each site’s unique characteristics, the range and distance information we’ll provide herein is
only approximate.
Characteristics thatpositively affect performance:
• The base station should be installed so it has a clear line-of-sight with the Cordless Handset.
• The base station antenna should always be pointed in its uppermost vertical position.
Characteristics thatnegatively affect performance:
• Large amounts of metal shelving (such as in manufacturing or warehouse areas).
• Close proximity to (within one mile of) a radio tower.
• Concrete walls that divide spaces where Cordless Handsets are used (assuming the base stations are in
one location).
Don’t install the base station:
• Close to a wall with metal studs.
• On a metal wall.
• Next to a device that emits RFI or EMI1— e.g., a television, radio, computer, computer printer,
fluorescent light fixture, or fax machine.
• In a ceiling that has foil-backed insulation.
• Behind doors that typically are closed, tinted windows, one-way glass, or other areas that limit or
cut off transmission to the Cordless Handset.
Base stations must be installed at least10 feet apart, regardless of whether the base station is for the
small-model or large-model Cordless Handset. Don’t install more than six base stations in one area
(such as a network room). Choose a location at least 30 feet away if more than six base stations are needed
in a building.
Note: Your facility may be equipped with one or more optional Cordless Handset II Repeaters. For more
information about this, consult your System Administrator or your Certified ESI Reseller.
A Digital Cordless Handset IIbase station requires only a line cord to the phone system;AC powerisn’t
needed because the base station receives power from the phone system via the line cord.
An IP Cordless Handset IIbase station receives PoE. If PoE isn’t already being supplied, you’ll need to install
the separately purchased PoE adapter (sold in five-packs as ESI part # 5000-0437).
Notes: If the PoE equipment plugs into AC outlets and a power failure occurs, all IP Cordless Handsets II on the
system will be unable to originate or receive phone calls. Therefore, either: (a.) use an appropriately
sized uninterruptible power supply (UPS) to power all the IP equipment (base station, PoE adapter,
router, etc.) involved in making phone calls or (b.) have a traditional phone available for originating and
receiving analog CO calls.
Feedback may result if the Cordless Handset is within three inches of an ESI desktop Feature Phone.
1RFI is radio frequency interference. EMI is electromagnetic interference.

User’s Guide Help mode (Verbal User Guide)
B.1
Help mode (Verbal User Guide)
Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived combination
of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help
you learn how to use the system’s many features.
Notes: As explained on page E.2, each of the two smaller Feature Phones, 12-Key and 24-Key, has a combo
PROG/HELP key.
The ESI Cordless Handsets have no access to the Verbal User Guide and, therefore, no HELP key.
Tutorial
When your station is idle, press HELP, and then follow the spoken Help menu to:
• Learn how to use the phone • Hear a description of how any key is used
• Learn how to use voice mail features • Hear a complete tutorial on phone operation
Help during station programming
To hear a detailed description of a function you wish to program, press HELP while programming it.
Help during a call
Press HELP while on a call and this will place the call on hold, whereupon you can use Help mode to heara
description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily placed in DND
(see “MUTE/DND,” page E.4). Anyone calling your station while you are in DND will be forwarded to your
mailbox (or other destination set by the Installer).
Exiting Help mode
To exit Help mode, simply hang up.
For on-line help, visit www.esiusers.com.

User’s Guide User programming: An introduction
C.1
User programming: An introduction
Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to waitfor the
entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User
programming menu overview,” below), you can quickly set any frequently used feature.
Programming help
During any of the programming steps, press HELP to hear a more detailed description of the feature and
related programming options.
Exiting programming mode
To exit programming mode, simply hang up.
User programming menu
Overview
1 Select personal greeting
1 Record
2 Delete
3 Hear
2 Programmable feature keys
(Station keys, line keys, speed-dial keys,
other feature keys)
3 Station options
1 Call waiting/background announce
2 Personal greeting reminder
4 Outside dial tone preference
5 Hands-free answer
6 Message monitor
7 Power-saving mode1
4 Station audibles
1 Station ring tone
2 Station ring volume
3 Message ring
4 Secondary ring tone
5 Password
1 Enter
2 Delete
3 Play back
4 Security level
6 External message notification
1 Delivery options
2 Phone delivery
3 Pager notification
4 Urgent message
5 ESI Mobile Messaging
1 Active e-mail setting
2 Main e-mail setting
3 Alternate e-mail setting
7 Personal Call Routing
1 ESI Presence Management settings2
1 Entry settings
2 Exit settings
3 Quiet time settings
2 ESI Cellular Management settings3
1 PIN setting
2 Voice mail setting
3 Cell phone audibles
4 Shared line setting
5 Bluetooth settings
9 Un-delete
Note: Selections 3, 5 and 6, as well as the background announce function under “Station options” (see page
E.12), are not available on a 12-Key Feature Phone.
1For use with only ESI Cordless Handsets.
2Available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator.
For more information about ESI Presence Management, visit www.esi-estech.com/presence.
3Available only if your phone system is using ESI Cellular Management. If you’re not sure whether it is, consult your SystemAdministrator.
For more information about ESI Cellular Management, visitwww.esi-estech.com/BT.

User’s Guide User programming: An introduction
C.2
1 Select personal greeting
Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-
record, delete or hear again — or select the current greeting by pressing #.
1 Record personal greeting
Begin recording at the tone. Press1to stop. The new personal greeting automatically replaces the
previous greeting.
2 Delete personal greeting
When prompted, press 2again to confirm deletion.
Warning: Your mailbox is disabled if no personal greeting exists. Never delete all of your existing personal
greetings before you record at least one new one.
3 Hear current personal greeting
2 Programmable feature keys
There are two methods for performing programming of your phone’s programmable feature keys:
• Direct programming — Select the key you want to program, and hold it down for at least two seconds.
This not only initiates programming but also lets you immediately program that specific key.
• Traditional programming — Press PROGRAM. The Verbal Help Guide will speak to you, walking you
through the full menu, during which you can choose the appropriate option.
Direct programming example:
You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at
least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter
1 0 5. (This has allowed you to skip two steps — pressing PROGRAM and selecting a menu option —
that you’d have had to perform if using traditional programming.)
(Continued)

User’s Guide User programming: An introduction
C.3
How the programmable feature keys can be set
• Line keys — Programming a line number into a programmable featurekey makes it a line key, which
provides the appropriate lamp information and manual outside-line access.
• Station keys — Ifyou program a programmable feature key with any of the following, itbecomes a
station key, providing the appropriate lamp information and easy access or transfer:
— User extensions — Group mailboxes
— Department pilot numbers — Cascade paging mailboxes
— Guest/info mailboxes — System speed dial numbers
— Q & A mailboxes
• Speed-dial keys — In addition to programming a programmable feature key with a system speed-dial
number, you can create personal speed-dial keys for automatic dialing of frequently called outside
numbers. The speed-dial number can be up to 24 characters long. If you program 9(or 8or 71–76)
plus a phone number, the programmable feature key becomes a speed-dial key. When you program a
speed-dial key, there's no need to insert a pause after the 9(or 8or 71–76). Use the scroll key to
enter specialcharacters for dialing:
–P= Three-second pause
–F= Hook-flash
–#= #(pound) key
–

=

(star) key
Notes: You can also program Location Keys for use with Esi-Link. See page H.1 for more information.
Speed-dial keys cannot be programmed for emergency services, such as 9 1 1.
• Other feature keys — If you enter a feature code, the programmable feature key will serve as an
enable/disable key for that feature. The Installer may have programmed certain stations for accessing
additional features (see “Optional features,” page F.14); consult your System Administrator to
determine your access.
Keys’ LED activity during programming
Key type and LED indication
Mode Station key or
Virtual Mailbox Key Line key Feature key or speed-dial key
Currently being programmed and
previously assigned Flashing red Flashing green Flashing amber
Currently being programmed and
previously unassigned Flashing red Flashing red Flashing red
Programming mode — Was assigned or
viewed in current session Blinking red Blinking green Blinking amber
Assigned in a previous programming session
and not yet viewed in current session Solid red Solid green Solid amber
Never assigned and not yet viewed in current
session Off Off Off
Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.

User’s Guide User programming: An introduction
C.4
3 Station options
The station options sub-menu (PROGRAM 3) lets you activate or deactivate several features yourstation
can provide.At each option sub-menu, 1enables the option and 0disables it. (Each option listed below is
explained elsewhere in this manual, as noted.)
1 Call waiting/background announce
See page E.12 for call waiting and page E.12 for background announce.
Note: Background announce is not available on a 12-Key Feature Phone.
2 Personal greeting reminder
See page F.10.
3 Headset operation
See page F.10.
Note: Not available on a 12-Key Feature Phone.
4 Outside dial tone preference
See page F.13.
5 Hands-free answer
Note: With an ESI Cordless Handset, use of this feature requires a headset.
See page E.3.
Note: Not available on a 12-Key Feature Phone.
6 Message monitor
See page F.10.
Note: Not available on a 12-Key Feature Phone.
7 Power-saving mode
Note: Applicable to only an ESI Cordless Handset.
Allows you to enable or disable an ESI Cordless Handset’s power-saving mode. Enabling this mode helps
achieve full battery life.However, if full-time status monitoring is required, you can disable this mode. In
power-saving mode, the phone system blocks allstatus updates1to the Cordless Handset when the
Handset has been idle for30 seconds. Pressing the Cordless Handset’s keys or receiving an incoming call
on it will discontinue power-saving mode.
Note: When the handset has received no calls or status updates1for five minutes, the Cordless Handset
enters deep-sleep mode. During it, the display is blank and the LEDs don’t light up. If the system
sends any updates to the Cordless Handset, it will discontinue deep-sleep mode.
1For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordless Handset
based on that extension’s current status (busy, idle, do-not-disturb,or — with optional ESI Presence Management — off-premises).

User’s Guide User programming: An introduction
C.5
4 Station audibles
The station audibles programming provides control of the following audible items.
Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset.
1 Station ring tone
You can select from six possible tones to help distinguish it from other nearby ringing phones.
Press

or to select a tone, then press #to accept it.
2 Station ring volume
Press

or to set the desired ringervolume (range: off to high), then press#to accept it.
Note: (48-Key and 24-Key Feature Phones only)
If the ringer volume is turned off, the status indicator lamp will not “flutter” when an incoming or
recalled call is presented to the phone (see “Status indicator lamp,” pageD.9).
3 Message ring
When enabled, this feature will periodically generate a short ring tone at your station as an additional alert
thatyou have new messages.
Your phone has a secondary ring tone you’ll hear (if your phone system has been programmed
accordingly by your Installer) when call waiting occurs — i.e., a second call rings in foryou while you’re
already on another one — on live-ring calls. The following two parameters let you adjust how itsounds.
5 Password
1 Enter new password
Your password may consist of 2–8 digits followed by#(0cannot be the first digit). Entering only 0as the
password will turn off the password requirement.
2 Delete current password
Resets the password to the default password.
3 Play back current password
Displays and plays back the current password.
4 Password security level
Selection Result
0 No password required for access from any phone
1 Password required only for remote access, either off-premises or from other stations within the system
2 Password always required

User’s Guide User programming: An introduction
C.6
6 External message notification
Note: To use this feature, a 12-Key Feature Phone must have a voice mail key assigned.
1 Delivery options
1 Delivery to phone number only
2 Notify pager only
0 No off-premises delivery
2 Phone delivery
1 Enter phone number
Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access
code (i.e., don’t add 9, 8 or 71–76) before the number.
Use the scroll key to enter special characters; use the

scroll key to backspace. You also can use
the scroll keys to view the numberafter it’s saved. To change the number, you must delete it and then
re-enter it as desired.
2 Delete phone number
Deletes the currently programmed phone number.
3 Display current phone number
Displays the currently programmed phone number.
3 Pager notification
1 Enter pager number
Enter the pager number (24 digits, maximum) followed by#. Do not include an outside line access
code (i.e., don’t add 9, 8 or 71–76) before the number.
Use the scroll key to enter special characters; use the

scroll key to backspace. You also can use
the scroll keys to view the number after it’s saved. To change the number, you must delete it and then
re-enter it as desired.
2 Delete pager number
Deletes the currently programmed pager number.
3 Display current pager number
Displays the currently programmed pager number.
(Continued)

User’s Guide User programming: An introduction
C.7
4 Urgent message activation
1 Urgent messages only
Only urgent messages will be delivered.
Note: Remember to say in your personal greeting that callers should press 2to mark a message as
urgent. (For more on personal greetings, see page D.1.)
2 All new messages
Any new message will be delivered.
5 ESI Mobile Messaging options
Note: This feature is available only if your ESI system is using ESI Mobile Messaging. If you’re not sure
whether it is, consult your System Administrator
1 Active e-mail settings
2 Main e-mail settings
3 Alternate e-mail settings