Nortel Meridian Meridian 1 Operating and installation instructions

Meridian 1 Telephones Description and Specifications
Meridian 1
Meridian 1 Telephones
Description and Specifications
Document Number: 553-3001-108
Document Release: Standard 9.00
Date: April 2000
Year Publish FCC TM
Copyright © 1993– 2000 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks.

Page 3 of 104
Meridian 1 Telephones Description and Specifications
4
Revision history
April 2000 Standard 9.00. This is a global document and is up-issued for X11 Release
25.0x.
June 1999 Standard, release 8.00. Reissued to include technical updates.
October 1997 Standard, release 7.00. Reissued to include technical updates.
August 1996 Standard, release 6.00.
April 1996 Standard, release 5.00.
December 1995 Standard, release 4.00. Reissued to include Hands Free.
July 1995 Standard, release 3.00. Reissued to include technical updates for release 21.
December 1994 Standard, release 2.00. Reissued to include technical updates.
August 1993 Standard, release 1.00. This is a new document that merges documents
2001-110, 2201-110, 2201-113, 2201-115, and 2201-116, and incorporates
X11 release 19 changes.

Page 4 of 104 Revision history
553-3001-108 Standard 9.00 April 2000

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Meridian 1 Telephones Description and Specifications
8
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Other documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
M2000 Series Meridian Digital Telephones . . . . . . 11
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
M2216ACD Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Modular options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Display module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Program key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
External Alerter interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Key Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Brandline insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
M2006/M2008/M2008HF/M2216ACD/M2616 telephones . . . . . . 27
M2000 Series Meridian Digital Telephone relocation . . . . . . . . . . . . . 29
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Environmental and safety considerations . . . . . . . . . . . . . . . . . . . . 30
Local alerting tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Page 6 of 104 Contents
553-3001-108 Standard 9.00 April 2000
Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
M2317 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Firmware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Safety considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Environmental considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dimensions and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
M2616CT (Cordless Telephone) . . . . . . . . . . . . . . 59
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Firmware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Modular Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
M2616CT (Cordless Telephone) Battery . . . . . . . . . . . . . . . . . . . . 67
Handset Registration to Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . 67
Wall mounting the M2616CT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Safety considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents Page 7 of 104
Meridian 1 Telephones Description and Specifications
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Environmental considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Line engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
M3900 Series Meridian Digital Telephones . . . . . . 73
i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . 75
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
General features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Fixed Feature/Service key description . . . . . . . . . . . . . . . . . . . . . . 77
Message Waiting Indicator (MWI)/Alerting LED . . . . . . . . . . . . . 79
i2004 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
i2004 display screen and softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Soft-labeled programmable feature keys . . . . . . . . . . . . . . . . . . . . . 81
Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Handset, headset key, handsfree operation summary . . . . . . . . . . . . . 81
Firmware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Power and regulatory specifications . . . . . . . . . . . . . . . . . . . . . . . . 83
Temperature and humidity specifications . . . . . . . . . . . . . . . . . . . . 83
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Data options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Content list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Reference list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Asynchronous Data Option (ADO) . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Meridian Communications Adapter (MCA) . . . . . . . . . . . . . . . . . . . . 91
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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553-3001-108 Standard 9.00 April 2000
Meridian Communications Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Analog Terminal Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

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Meridian 1 Telephones Description and Specifications
10
Preface
This document is a global document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described is supported in your area.
This guide provides feature, add-on module, and specification information
for the following telephones and data options:
• M2000 Series Meridian Digital Telephones
• M2317 Telephone
• M3900 Series Meridian Digital Telephones
• MCA, MCU and ATA
Other documentation
For more information, refer to the following documentation:
•Digital Telephone Line Engineering (553-2201-180)
•Meridian Communications Unit and Meridian Communications
Adapter: Description, Installation, Administration, Operation
(553-2731-109)
•Spares Planning (553-3001-153)
•Equipment Identification (553-3001-154)
•Line Cards: Description (553-3001-105)
•Telephone and Attendant Console: Installation (553-3001-215)
•M3900 Series Meridian Digital Telephones: Description, Installation,
and Administration (553-3001-216)
•X11 Features and Services (553-3001-306)

Page 10 of 104 Preface
553-3001-108 Standard 9.00 April 2000
•X11 Administration (553-3001-311)
•Asynchronous Data User Guide
•M2317 Quick Reference Card
•Meridian Digital Telephones: M2006, M2008/M2008HF, M2616 User
Guide
•M2216ACD Telephone User Guide
•Meridian Digital Telephones and Options: M2006, M2008/M2008HF,
M2616, M2216ACD, M2016S Secure Set Quick Reference Guide
•Meridian Programmable Data Adapter User Guide
•Meridian Communications Adapter User Guide
•Installing the Analog Terminal Adapter
•Analog Terminal Adapter Quick Reference Card

Page 11 of 104
Meridian 1 Telephones Description and Specifications
40
M2000 Series Meridian Digital
Telephones
Content list The following are the topics in this section:
•Functional description 12
•General features 13
•M2216ACD Headset interface 19
•Physical characteristics 20
•Software requirements 24
•Modular options 24
•Display module 25
•Program key 26
•External Alerter interface 26
•Key Expansion Module 26
•Brandline insert 27
•M2006/M2008/M2008HF/M2216ACD/M2616 telephones 27
•M2000 Series Meridian Digital Telephone relocation 29
•Specifications 30
•Environmental and safety considerations 30
•Local alerting tones 30
•Line engineering 31

Page 12 of 104 M2000 Series Meridian Digital Telephones
553-3001-108 Standard 9.00 April 2000
•Power requirements 32
•Handsets 38
•Ordering information 39
Reference list
The following are the references in this section:
•Digital Telephone Line Engineering (553-2201-180)
•Equipment Identification (553-3001-154)
•Telephone and Attendant Console: Installation (553-3001-215)
•X11 Features and Services (553-3001-306)
•X11 Administration (553-3001-311)
This chapter provides feature, add-on module, relocation, and specification
information for the M2006, M2008, M2008HF, M2616, M2016S, and
M2216ACD Meridian Digital Telephones.
Functional description
This section provides feature and software requirement information for the
M2006, M2008, M2008HF, M2616, M2016S, and M2216ACD digital
telephones.
Note: There are three distinct versions of M2000 Series Meridian
Digital Telephones—all three are supported. The versionscan be clearly
distinguished by the first four letters in the upper left-hand corner of the
model identification label on the bottom of the telephone. The three
versions are the “NTZK” models, the “NT2K” models with date code
prior to April 24, 1998; and the third version includes both the “NT9K”
models and the “NT2K” models with date code of April 24, 1998 and
later. In addition, the two jacksfacein the same direction on“NT2K” and
“NT9K” telephones, and in opposite directions on “NTZK” telephones.
When appropriate, differences between the models are noted in this
document.

M2000 Series Meridian Digital Telephones Page 13 of 104
Meridian 1 Telephones Description and Specifications
M2000 Series Meridian Digital Telephones are designed to provide
cost-effective integrated voice and data communication. These telephones
communicate with the Meridian 1 using digital transmission over standard
twisted-pair wiring. They interface with the Meridian 1 using the Integrated
Services Digital Line Card (ISDLC), QPC578 or the Digital Line Card
(DLC), (NTAD02.). No additional hardware is required at the line circuit to
provide data communication.
M2000 Series Meridian Digital Telephones are connected to the system
througha two-wire loopcarrying two independent64 kbsPCM channels with
associated signaling channels. One of the two PCM channels is dedicated to
voice whilethe other is dedicated to datatraffic.Line cords and handset cords
on all M2000 SeriesMeridian Digital Telephonesare equipped with standard
modular connectors for easy and quick connecting procedures.
The telephone interfaces with the Digital Line Card (DLC) or ISDLC in the
Peripheral Equipment shelf of the system. The DLC supports 16 voice and
16 data ports. The ISDLC supports eight voice and eight data ports. A TN is
assigned to each port in the system software.
General features
M2000 Series Meridian Digital Telephones have the following general
features:
M2006—a single-line telephone with six programmable function keys. See
Figure 1.
M2008/M2008HF—a multi-line telephone with eight programmable
function keys. The M2008HF contains an integrated Handsfree unit. See
Figure 2.
M2616—a high-performance multi-line telephone with 16 programmable
function keys and integrated Handsfree unit. See Figure 3.

Page 14 of 104 M2000 Series Meridian Digital Telephones
553-3001-108 Standard 9.00 April 2000
Figure 1
M2006 telephone
Dimensions:
Length: 8.42 in (216 mm)
Width: 8.42 in (216 mm)
Height: 3.61 in (92.6 mm)
Weight: approximately 2.65 lbs (1.1 kg)
Message Waiting
lamp
Function keys
and LCDs
DN
Speaker
Hold key
Rls key
Switchook
Volume
control
553-1850
Brandline insert
•
•
•
•
•
•
•
•
•

M2000 Series Meridian Digital Telephones Page 15 of 104
Meridian 1 Telephones Description and Specifications
Figure 2
M2008/M2008HF telephone
Dimensions:
Length: 8.42 in (216 mm)
Width: 8.42 in (216 mm)
Height: 3.61 in (92.6 mm)
Weight: approximately 2.65 lbs (1.1 kg)
Speaker
Message Waitin
g
lamp
Function keys
and LCDs
Prime DN
Rls key
S
witchook
Hold Key
Volume
control
553-1851
Filler plate
Brandline insert

Page 16 of 104 M2000 Series Meridian Digital Telephones
553-3001-108 Standard 9.00 April 2000
M2016S—a secure telephone (Security Group Class II approved
TSG-210291030), designed to provide on-hook security. It is similar to the
M2616, with 16 programmable function keys, but has no Handsfree
capability.The M2016S uses relay circuitry that physically disconnects the
handset from the telephonecircuitwhen the switchhook is depressed. The red
LED triangle lights steadily when the phone is not secure. (The phone is not
secure when the handset is off the hook, when the phone is ringing, or
whenever the handset/piezo relays are connected.) The red LED triangle
blinks when a message is waiting. See Figure 3.
Figure 3
M2616 and M2016S telephones
Dimensions:
Length: 9.75 in (251 mm)
Width: 9.45 in (237 mm)
Height: 3.64 in (92.6 mm)
Weight: approximately 2.65 lbs (1.1 kg)
Message Waiting
lamp
Function keys
and LCDs
Speaker
Display
Volume
control
Rls key
Hold key
553-1853
In-calls key
Brandline insert

M2000 Series Meridian Digital Telephones Page 17 of 104
Meridian 1 Telephones Description and Specifications
M2216ACD-1—a multi-line telephone for ACD operations See Figure 4. It
has 15 programmable function keys, the Special Applications Display
module, and two RJ-32 jacks for modular electret headsets. See Figure 5.
Figure 4
M2216ACD-1 and -2 telephones
Dimensions:
Length: 9.75 in (251 mm)
Width: 9.45 in (237 mm)
Height: 3.64 in (92.6 mm)
Weight: approximately 2.65 lbs (1.1 kg)
Message Waiting
lamp
Function keys
and LCDs
Speaker
Display
Volume
control
Rls key
Hold key
553-1853
In-calls key
Brandline insert

Page 18 of 104 M2000 Series Meridian Digital Telephones
553-3001-108 Standard 9.00 April 2000
M2216ACD-2 (retired)— a multi-line telephone for ACD operations. It has
15 programmable function keys and the Display module. It is similar to
model 1, but with one PJ-327 jack for a carbon agent headset and one RJ-32
jack for an electret supervisor headset. See Figure 5.
Note: If headset is desired, the amplified type is strongly recommended.
Figure 5
M2216ACD-1 and -2 left side showing headset jacks
electret supervisor
headset jack carbon agent
headset jack
electret supervisor
headset jack
M2216ACD-1 (left side) M2216ACD-2 (left side)
553-5060
electret agent
headset jack

M2000 Series Meridian Digital Telephones Page 19 of 104
Meridian 1 Telephones Description and Specifications
M2216ACD Headset interface
Using the Program key, you can adjust the headset/handset interface of the
M2216ACD-1 to optimize performance.
The M2216ACD-1 is compatible with most headsets. Amplified headsetsare
strongly recommended. Three settings are provided:
• Interface 1 (i.e. Plantronics type)
• Interface 2 (Liberation)
• Interface 3 (Handset)
Note: It is recommended that the headset user try using their headset
with each of the three settings to determine which works best for them.
Trial with both internal and external calls is also recommended in each
setting to determine optimum performance.
Note: When the amplified headset is used, there are two choices of
volume control:therockercontrolon the telephone and the switchon the
headset. The settingswhich provide for the clearest communication with
the least amount of distortion arewhen the amplifier has a higher setting
than the telephone volume control.
The supervisor and agent jacks are not interchangeable. A headset must be
plugged into the agent jack if the telephone is to receive ACD calls.
Note: Any recording device connected to the receive path of an M2000
Series Meridian Digital Telephone must meet these requirements:
• isolate power source from the headset/handset jack
• connect in parallel across pins 3 and 4 of the handset/headset jack
• load impedance at least 8K ohms across the audio band

Page 20 of 104 M2000 Series Meridian Digital Telephones
553-3001-108 Standard 9.00 April 2000
Physical characteristics
Fixed keys
All of the M2000 Series Meridian Digital Telephones are equipped with the
following fixed keys:
• Hold key
• Release key
• Volume control key
Volume control key Pressing the right “volume up”*or left “volume down”
side of the key incrementally increases or decreases the volume for the tone
or sound that is currently active.
*All Meridian Digital Telephones, with the exception of the M2016S
manufactured after June 1996 are compliant with the HAC volume level
requirements issued by the FCC for handset volume control for the hearing
impaired. The highest volume level setting provides 13.5 dB over nominal.
The volume settings are retained for subsequent calls until new volume
adjustments are made. If the telephone is equipped with a Display module,
volume can be adjusted at any time with the setting displayed on the screen
(in Program mode).
You can adjust the volume of the following tones while they are audible:
• ringing
• Handsfree (M2008HF/M2616)
• handset/headset
•buzz
• on-hook dialing
Note: When the telephone is disconnected, all volume levels will return
to default values upon reconnection.