ESI IVX C-Class User manual

WITH voice mail
Installation Manual
0450-0406
Rev. H

About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.
Copyright © 2007 ESI (Estech Systems, Inc.).
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
CompactFlash is a registered trademark of SanDisk Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc.
Texas Instruments is a registered trademark of Texas Instruments Corporation.Rayovac is a registered trademark of Rayovac
Corporation. Velcro is a registered trademark of Velcro Industries B.V. Panasonic and DBS are registered trademarks of
Matsushita Electric Corporation of America. Smart Jack is a trademark of Westell Technologies, Inc.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001:2000-certified company. Visit ESI on the Web at www.esi-estech.com.

Table of contents
General description..................................................................................................................................................A.1
Telephone system features.........................................................................................................................................................................A.1
Voice mail features.......................................................................................................................................................................................A.2
Auto attendant features ...............................................................................................................................................................................A.2
Hardware overview/installation..............................................................................................................................B.1
Phone models ..............................................................................................................................................................................................B.2
System programming: An introduction.................................................................................................................C.1
Programming keys.......................................................................................................................................................................................C.1
Entering alphanumeric characters..............................................................................................................................................................C.2
System fixed numbering plan......................................................................................................................................................................C.2
System programming overview: Programming menu..............................................................................................................................C.3
Accessing programming..............................................................................................................................................................................C.3
Function 1: System parameters .............................................................................................................................D.1
Function 11: Initialize....................................................................................................................................................................................D.1
Functions 12 and 13: Installer and Administrator passwords................................................................................................................D.1
Function 14: System clock ..........................................................................................................................................................................D.2
Function 15: System timing parameters ....................................................................................................................................................D.3
Function 16: System feature parameters...................................................................................................................................................D.3
Function 17: System speed-dial..................................................................................................................................................................D.7
Function 18: SMDR serial port baud rate...................................................................................................................................................D.7
Function 2: CO lines ................................................................................................................................................E.1
Function 21: CO line programming.............................................................................................................................................................E.1
Function 22: Access codes/toll restriction..................................................................................................................................................E.3
Function 23: CO line parameters................................................................................................................................................................E.4
Function 24: Caller ID ..................................................................................................................................................................................E.5
Function 3: Extension programming.....................................................................................................................F.1
Function 31: Extension definition and routing............................................................................................................................................F.1
Function 32: Extension feature authorization.............................................................................................................................................F.3
Function 33: Department programming.....................................................................................................................................................F.5
Function 35: Extension button mapping.....................................................................................................................................................F.6
Function 4: Auto attendant programming............................................................................................................ G.1
Function 41: Auto attendant branch programming...................................................................................................................................G.1
Function 43: Automatic day/night mode table ..........................................................................................................................................G.4
Function 5: Voice mail programming ....................................................................................................................H.1
Function 53: Guest/info mailboxes.............................................................................................................................................................H.1
Function 55: Message notification..............................................................................................................................................................H.2
Function 56: Cascade paging mailboxes...................................................................................................................................................H.4
Function 6: Recording..............................................................................................................................................I.1
Function 61: Re-record main greeting......................................................................................................................................................... I.1
Function 62: Record directory names ......................................................................................................................................................... I.2
Function 63: Message-on-hold (MOH) programming................................................................................................................................ I.2
SMDR.........................................................................................................................................................................J.1
Tabular SMDR format.................................................................................................................................................................................. J.1
CSV SMDR format....................................................................................................................................................................................... J.1
Reporting conventions and rules................................................................................................................................................................ J.2
Index

(This page included for pagination purposes only.)

IVX C-Class with voice mail: Installation Manual Generaldescription
A.1
General description
Welcome to IVX®C-Class (IVX stands for Integrated Voice Exchange.). IVX C-Class (IVX 20c) offers the
small business an all-in-one phone system including not only phone service but also voice mail and
automated attendant. The system itself is housed in a surprisingly small case that is wall-mounted in the
telephone equipment room. An external, wall-mounted power transformer powers the system.
Telephone system features
Important: Some of the features this manual describes are either optional or are exclusive to IVX C-Class
Generation II, and will be so noted throughout. Additionally, some product art may vary from the
actual product depending whether the product is IVX C-Class or IVX C-Class Generation II.
The IVX C-Class system has a three-line, six-station, two-analog-port configuration.
• Impressive capacity — Handles six CO lines and up to 12 stations.
• ESI Feature Phones — Compact and stylish, yet rugged, the 24-Key Digital Feature Phone includes a
high-quality speakerphone, large and informative multi-functional display and a specially designed
key layout with several dedicated keys to minimize or eliminate the need to memorize codes. ESI
also offers the 12-Key Digital Feature Phone with similar design and basic functions (See page B.2).
At least one 24-Key Digital Feature Phone must be purchased with each C-Class system.
• Extensive help — ESI’s Verbal User’s Guide™uses spoken and displayed help prompts to help
everyone from the Installer through the Administrator down to the least experienced end user.
Easily accessible with one press of the HELP key. You may also go to www.esiusers.com for
detailed on-line help.
• Enhanced Caller ID — Allows one-touch automatic message return.1 2
• Live call recording3— Can record any conversation or personal memo along with moving or
copying of any recording to another user’s voice mailbox.
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so the IVX C-Class system can support two conferences of four parties each.Analog phones
on the system also may be parts of conferences.
• Esi-Dex™speed-dialing2— Calls any number using three separate lists (personal, station, and
system); uses Caller ID1information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report an
emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Status indicator lamp — Indicates three conditions of the 24-Key Digital Feature Phone: off-hook,
ringing and new voice mail message.
1This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2IVX C-Class Generation II passes Caller ID data to both digital and analog ports; Generation I passes it only to digital ports.
3Not available on the 12-Key Feature Phone.

Generaldescription IVX C-Class with voice mail: Installation Manual
A.2
Voice mail features
• Up to four built-in voice mail ports — These are in addition to the up-to-20 possible call-
processing ports; thus, you may build the system to its maximum for call-handling without having to
balance voice mail needs versus call-handling needs.
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice
messages. The C-Class offers two hours of storage on the two-port system and six hours of storage
on the four-port system.
• Quick Groups™— Makes it easy to leave voice mail messages for several users.
• Quick Move™— Records a conversation into another user’s mailbox.
• Virtual Mailbox Key™allows easy monitoring of a second mailbox.
• Different mailbox types, including broadcast, cascade, and guest.
• Message-on-hold recordings — Up to five recording: three prerecorded, one customized, and one
live entry. This feature is also available on using the Integrated Answering Machine mailbox 501.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages.
Auto attendant features
• 18 branches —Allow you and your customer to set up a caller-friendly answering environment,
including a company directory.
• Virtually unlimited call routing — Includes pager or cell phone notification.

IVX C-Class with voice mail: Installation Manual Hardware overview/installation
B.1
Hardware overview/installation
IVX C-Class starts out as a three-line, six-station, two-analog-portsystem, but can expand to handle as
many as six lines and 12 digital stations (and two analog ports).
Base Cabinet I
The wall-mounted Base Cabinet I measures 81/2″W 11″H 3″D, and is designed for easy
installation and easy component access. It houses the Memory Module and Main Board (3x6x2), one
multi-purpose serial port, a MOH connector and another port card slot — which accepts an additional
360 port card.
Main board
The main board combines leading-edge hardware components — including a Motorola♦ColdFire♦
processor and Texas Instruments♦DSP structure — along with proprietary operating system software.
The board provides: system control of the Memory Module and port cards1; a standard RS-232C DB9
serial port; a built-in 33.6 Kbps modem for remote access; an external paging-device interface; and
MOH interface. The C-Class main board has a three-line, six-digital station, two-analog port configuration.
The CO line ports support standard CO and Centrex loop-start lines; ground-start CO lines are not
supported. The analog ports provide a standard 24-volt,two-wire connection to fax machines, analog
phones, and modems. Only one analog device can be connected to each analog station port.
Port card
There is only one port card type, 360, available for IVX C-Class.1The 360 port card is equipped with a
standard female Amphenol connector for easy wiring to a standard 66 or 110 block. This C-Class port
card cannot be used on any other ESI phone system. The 360 port card provides circuits to connect up
to three loop-start CO lines and six Digital Feature Phones.
Note: The system must contain a 360 portcard to access both conference bridges.
Wall-mount transformer
The System Cabinet requires a 1.25-amp transformer (supplied).
Memory Module
The Memory Module2consists of a CompactFlash®card. The memory module on IVX C-Class
contains all system programming and configuration data, including pre-loaded voice prompts.
1Generation II only. IVX C-Class Generation I systems are configured 6x12x2 and don’t support additional port cards.
2Memory Modules are packaged separately and are mounted in the cabinet during installation.

Hardware overview/installation IVX C-Class with voice mail: Installation Manual
B.2
Phone models
IVX C-Class supports two phone models, each of which connects to the cabinet via standard two-wire
twisted pair.
• 24-Key Digital Feature Phone — Two-line, 32-character display; 12 programmable feature keys;
equipped with speakerphone
• 12-Key Digital Feature Phone— One-line, 16-character display; nine programmable feature keys.
Notes: Programming cannot be done from the 12-Key Digital Feature Phone.
When the phone is in its mostupright position, use the wall hook located under the handset to keep the
handset in place.
Phone overlays
Each ESI Phone comes with one overlay for the programmable feature keys. To order additional
overlays, visit the DESI™Web site at www.desi.com. You can also download the free Windows®-based
software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products,
please consult the DESI Web site.

IVX C-Class with voice mail: Installation Manual Hardware overview/installation
B.3
Cautions
Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL
Standard 60950.
When using this telephone equipment, always exercise basic safety precautions in order to minimize the
risk of fire, electric shock or injury to persons. Before proceeding, please read the following:
• The airflow vents on the IVX case must be free of obstruction for proper cooling. Similarly, do not
install the cabinet in areas of extreme heat or improper ventilation. Never insert objects of any kind
through the ventilation slots on the system cabinet; doing so may result in contact with dangerous
voltages — or cause an electrical short capable of producing fire or shock.
• Do not use liquids or aerosols to clean any IVX equipment; rather, use a cloth that is only
slightly damp.
• The IVX telephone/voice-mail system contains no components that are serviceable by either
non-Resellers or non-manufacturer technicians. All service must be referred to the Reseller for
further handling.
• To reduce the risk of fire, use only 26 AWG or better telecom wire.
Power supply
Always disconnect the power supply and telephone lines from the system cabinet before opening the
case for service or component disassembly or replacement.
Heed all warnings and instructions in documentation or marked on the cabinet or peripheral equipment.
Note: If necessary, review “Wall-mount transformer” (page B.1) for information on the type of power supply for
the IVX C-Class system.
Fuse
Contact the factory before attempting to replace the fuse. The fuse is marked with “F1” and is located at
the top (when the system is installed on the wall) of the motherboard.
Battery
“Caution: There is a dangerof explosion if the onboard lithium battery is incorrectly replaced. Replace only
with Ray-O-Vac BR1225 (or equivalent). Dispose of used batteries according to the battery
manufacturer’s instructions.”

Hardware overview/installation IVX C-Class with voice mail: Installation Manual
B.4
Regulatory information
United States of America
Registration
The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment
must be provided to the telephone company before installation. (See below for FCC registration number and ringer
equivalence number.)
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and — if not installed and used in accordance with the instruction manual — may cause harmful
interference to radio communications (in which case, the user will be required to correct the interference at his/her
own expense).
FCC Part 68
This equipment complies with Part 68 of the FCC Rules. On the side of this equipment is a label that contains,
among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
You must,upon request, provide this information to your telephone company.
The REN is helpful to determine the quantity of devices you may connect to your telephone line and still have all of
those devices ring when your telephone number is called. In most, but not all, areas, the sum of the RENs of all
devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to
yourline,as determined by the REN, you should contact your local telephone company to determine the maximum
REN for your calling area.
If your telephone equipmentcauses harm to the telephone network, the telephone company may discontinue your
service temporarily. If possible, the telephone company will notify you in advance but, ifadvance notice is not
practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes to its facilities, equipment, operations or procedures that could affect
the proper functioning of your equipment. If so, you will be notified in advance, to give you an opportunity to
maintain uninterrupted telephone service.
Ifyou experience trouble with this telephone equipment,the telephone company may ask that you disconnect this
equipmentfrom the network until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
This equipmentmay not be used on coin service provided by the telephone company. Connection to party lines is
subject to state tariffs.
Installation: The device is equipped with a USOC connector.
Registration Number: 1T1MF08B33727
Ringer equivalence number (REN): 0.8