ESI IVX X-Class User manual

ESI Feature Phone
User’s Guide
FOR IVX X-Class • IVX E-Class
0450-0366
Rev. M
For on-line help, visit www.esiusers.com.

About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.
Copyright © 2006 ESI (Estech Systems, Inc.).
IVX is a registered trademark, and Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page
and Verbal User Guide are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a
trademark of Goldmine Software Corporation. Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft
Corporation. Intel is a registered trademark of Intel Corporation. Panasonic and DBS are registered trademarks of Matsushita
Electric Corporation of America.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001:2000-certified company. Visit ESI on the Web at www.esi-estech.com.

Contents
Introduction...............................................................................................................................................................A.1
48-Key Feature Phone ................................................................................................................................................................................A.2
24-Key Feature Phone ................................................................................................................................................................................A.4
12-Key Feature Phone ................................................................................................................................................................................A.5
ESI Cordless Handsets...............................................................................................................................................................................A.6
Connecting your ESI phone........................................................................................................................................................................A.7
Help mode (Verbal User Guide)..............................................................................................................................B.1
User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1
Voice mail operation................................................................................................................................................D.1
VOICE MAIL key..........................................................................................................................................................................................D.1
Personal greetings.......................................................................................................................................................................................D.1
Leaving messages . . ..................................................................................................................................................................................D.2
AutoPage......................................................................................................................................................................................................D.3
Moving and deleting a message.................................................................................................................................................................D.3
Off-premises “reach me”..............................................................................................................................................................................D.3
Message retrieval.........................................................................................................................................................................................D.4
Live recording...............................................................................................................................................................................................D.7
Off-premises message delivery..................................................................................................................................................................D.8
Message Recycle Bin (un-delete)...............................................................................................................................................................D.9
Status indicator lamp....................................................................................................................................................................................D.9
Optional voice mail feature: Guest mailboxes ........................................................................................................................................ D.10
Optional voice mail feature: Group/broadcast mailboxes...................................................................................................................... D.12
Optional voice mail feature: Cascade notification mailboxes ................................................................................................................ D.13
Optional voice mail feature: Q & A mailboxes ........................................................................................................................................ D.15
ESI Feature Phone operation..................................................................................................................................E.1
Display...........................................................................................................................................................................................................E.1
Caller ID ........................................................................................................................................................................................................E.1
Keys...............................................................................................................................................................................................................E.2
Dial tone........................................................................................................................................................................................................E.4
Basic phone use...........................................................................................................................................................................................E.4
Direct station selection.................................................................................................................................................................................E.5
Transferring an outside call . . ....................................................................................................................................................................E.5
Transferring an internal call . . ....................................................................................................................................................................E.7
Conference calling .......................................................................................................................................................................................E.8
Call forwarding..............................................................................................................................................................................................E.9
Call waiting..................................................................................................................................................................................................E.12
Hold/exclusive hold operation ...................................................................................................................................................................E.13
Paging.........................................................................................................................................................................................................E.15
Call pickup...................................................................................................................................................................................................E.15
Optional features........................................................................................................................................................................................E.16
Special keys..............................................................................................................................................................F.1
Esi-Dex..........................................................................................................................................................................................................F.2
Override ring.................................................................................................................................................................................................F.9
Message monitor mode (live call screening) ...........................................................................................................................................F.10
Personal greeting reminder.......................................................................................................................................................................F.10
Headset operation......................................................................................................................................................................................F.10
Outside dial tone preference.....................................................................................................................................................................F.11
Line keys.....................................................................................................................................................................................................F.11
Optional features........................................................................................................................................................................................F.12
Remote IP Feature Phone....................................................................................................................................... G.1
1. Channel availability display ....................................................................................................................................................................G.1
2. Channel queue display...........................................................................................................................................................................G.1
3. Paging limitation......................................................................................................................................................................................G.1
4. No 911/emergency calls.........................................................................................................................................................................G.1
Troubleshooting...........................................................................................................................................................................................G.2
Using Esi-Link...........................................................................................................................................................H.1
Overview.......................................................................................................................................................................................................H.1
Location Keys...............................................................................................................................................................................................H.1
Programmable feature keys and Esi-Link: an introduction.......................................................................................................................H.2
Dialing an Esi-Link location..........................................................................................................................................................................H.3
Using feature keys with Esi-Link.................................................................................................................................................................H.4
Other Esi-Link features................................................................................................................................................................................H.7

ACD agent operation.................................................................................................................................................I.1
Programming the agent log-on/off key ........................................................................................................................................................I.1
Wrap mode ....................................................................................................................................................................................................I.2
LED indicator..................................................................................................................................................................................................I.2
Display indications.........................................................................................................................................................................................I.3
While logged on: no DND, monitor mode, call forward, or programming................................................................................................I.4
Call waiting.....................................................................................................................................................................................................I.4
ACD administrator key..................................................................................................................................................................................I.5
Analog stations.........................................................................................................................................................J.1
Caller ID.........................................................................................................................................................................................................J.1
Placing calls ..................................................................................................................................................................................................J.1
Transferring calls ..........................................................................................................................................................................................J.2
Conference calling........................................................................................................................................................................................J.2
Call forwarding..............................................................................................................................................................................................J.3
Call waiting....................................................................................................................................................................................................J.3
Call hold.........................................................................................................................................................................................................J.3
Paging............................................................................................................................................................................................................J.4
Call pick-up....................................................................................................................................................................................................J.4
Voice mail operation from an analog station..............................................................................................................................................J.4
Analog station programming........................................................................................................................................................................J.7
Index

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of each of the
various ESI Feature Phones. Each feature has been designed for ease of use while providing
capabilities needed in an advanced business phone.
You will be able to learn many of the features by simply using your phone; and this ESI Feature Phone
User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and
how to use your phone effectively to achieve maximum benefits.
What it covers
This User’s Guide covers the use of:
•48-Key Feature Phone (Digital, TAPI, IP and Remote IP)
•24-Key Digital Feature Phone
•12-Key Feature Phone
•ESI Cordless Handset (Digital, IP, and Remote IP)
•60-Key Expansion Console and Second Expansion Console1
...with the following ESI phone systems:
•IVX X-Class (IVX 256x and IVX 128x)
•IVX E-Class (IVX 128e and IVX 72e)
How it’s arranged
•Section A — Phone illustrations
•Section B — User help
•Section C — User programming
•Section D — Voice mail operation
•Section E — Phone operation
•Sections F through K — Special keys and features
1Of the systems covered in this User’s Guide, the Second Expansion Console works with only IVX X-Class.

Introduction User’s Guide
A.2
48-Key Feature Phone
The 48-Key Feature Phone has a variety of programmable and built-in features. It comes in multiple
versions: Digital; TAPI; IP; and Remote IP. Additionally, it supports up to two optional Expansion
Consoles (see next page).1All versions of the 48-Key Feature Phone offer the same basic features
which are described throughout this User’s Guide. The 48-Key Feature Phone’s built-in voice mail
features and voice prompts make it easy to program and use.
Status indicator
lamp (pg. D.9) 3-line, 56-character display
Volume/scroll keys
PROGRAM
soft feature key
(pg. C.2)
ESI-DEX
soft feature key
(pg. F.2)
HELP key fo
r
access to Verba
l
User Guide
and tutoria
l
(pg. B.1)
Context-specific
key to select
displayed options
VOICE MAIL
key (pg. D.1)
Speaker
RECORD key
(pg. D.7)
P/UP (pickup) key
(pg. E.15)
30 programmable
feature keys
(pg. C.2)
PAGE key
(pg. E.15)
Fixed feature keys
(pg. E.2) Microphone for built-in speakerphone
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how
you might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their
name implies, are already programmed.
1Of the systems covered in this User’s Guide, the Second Expansion Console works with only IVX X-Class.

User’s Guide Introduction
A.3
Optional Expansion Consoles for use with the 48-Key Feature Phone
Note: Of the systems covered in this User’s Guide, the Second Expansion Console works with only
IVX X-Class.
Your ESI 48-Key Feature Phone can support up to two optional Expansion Consoles, for a possible total
of 120 additional programmable feature keys.
The 60-Key Expansion Console connects directly to the phone, while the Second Expansion Console
connects to the first Console.
You program each Expansion Console’s keys just as you do the programmable feature keys on your
ESI Feature Phone, using either direct or traditional programming (see page C.2).
Note: Only one key can exist perextension, feature or operation. If you program a second key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available fora new extension, feature oroperation.
Hint: You may find iteasier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.
60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each
Hint: On any of these phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
mightprogram a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

Introduction User’s Guide
A.4
24-Key Feature Phone
The 24-Key Feature Phone has features similar to those of the 48-Key Feature Phone. However, the
24-Key Feature Phone is available only as a digital model and doesn’t support TAPI, IP, ESI’s VIP family
of software applications1,or the Expansion Consoles. As is true for the 48-Key Feature Phone, the 24-Key
Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Volume/scroll keys Status indicator
lamp (pg. D.9)
ESI-DEX key (pg. F.2)
2-line, 32-character display
Speaker
12 programmable
feature keys (p. C.2)
P/UP (pickup) key
(pg. E.15)
VOICE MAIL key (pg. D.1)
PROG/HELP combo key
for phone programming
(pg. C.2) and access to
Verbal User Guide
and tutorial (pg. B.1)
PAGE key (pg. E.15)
RECORD key (pg. D.7)
Microphone for
built-in speakerphone
Other fixed feature keys
(pg. E.2)
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
mightprogram a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site at www.esi-estech.com.

User’s Guide Introduction
A.5
12-Key Feature Phone
The 12-Key Feature Phone includes the basic, most commonly used phone features. This simplified
model is available only as a digital model and doesn’t support TAPI, IP, ESI’s VIP family of software
applications1, the Expansion Consoles, speakerphone operation2, or Esi-Dex.
Volume/scroll keys
1-line,
16-character display
Speaker
9 programmable
feature keys (pg. C.2)
P/UP (pickup) key (pg. E.15)
PAGE key (pg. E.15)
PROG/HELP combo key
for phone programming
(pg. C.2) and access to
Verbal User Guide
and tutorial (pg. B.1)
Fixed feature keys
(pg. E.2)
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1).
• Esi-Dex.
• ACD operation.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you
must program these features into programmable feature keys (see “Programmable feature keys,” page
C.3, and “Optional features,” page F.12).
Hint: On any of these phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
mightprogram a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site at www.esi-estech.com.
2The 12-Key Feature Phone doesn’t have a hands-free microphone, and therefore can’t serve as a true two-way speakerphone.
Its speaker plays pages.

Introduction User’s Guide
A.6
ESI Cordless Handsets
ESI’s digital Cordless Handsets come in two models — small and large — but each offers the same
features. Note that they do not have the following features found on some ESI desktop phones:
speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal
User Guide (or HELP key). Each model comes with a charger/AC adapter, base station, belt clip,
battery pack, and wall mount.
Two-line, 32-character display;
third line contains status icons
VOICE MAIL key (pg. D.1)
Other fixed feature keys (pg. E.2)
CHANNEL key
TALK key
Four programmable feature keys (pg. C.2)
Compact model Heavy-duty model

User’s Guide Introduction
A.7
Connecting your ESI phone
Depending on which ESI phone you have, use the appropriate diagram (below) to connect it. Each
diagram represents the panel on the phone’s underside.
Note: The “Top of phone” and “Bottom of phone” references in these diagrams show the correct vertical
orientation of the phone — i.e., the part with the display is the top.
12-Key Feature Phone
24-Key Feature Phone
•Connects like a basic phone.
•Handset plugs into right-side jack.
•Line cord plugs into left-side jack.
48-Key Digital Feature Phone
In addition to how the 24-Key Feature Phone connects
to the handset and line cord, note the presence of a
headset jack1, as well as the following information:
•TAPI version includes a cable for connecting to your
PC’s serial port.
•60-Key Expansion Console cable (included with each
Console) uses standard RJ-11 telephone connectors.
48-Key IP Feature Phone
48-Key Remote IP Feature Phone
In addition to the details mentioned previously for
the 48-Key Digital Feature Phone, each IPFeature
Phone includes:
•A power supply that is unswitched (i.e., always-on AC
outlet) and plugs into the phone.
•An Ethernet cable, which connects the
phone to a PC (or, if no PC is present, directly to a
router, switch or hub) to achieve connectivity to a local
area network (LAN).
Note: When the phone is in the highest upright position, use the wall-mount hook located under the handset
to secure the handset when you’re not using the phone.
1On 48-Key Feature Phones shipped by ESI to its Resellers on or after March 1, 2004.
Line cord
to wall
Handset
Connectors on bottom of
48-Key Digital Feature Phone
(headset jack shown)
Line cord
to wall
To 60-Key
Console Handset
(TAPI)
to PC
To
headset
To 60-Key
Console
Handset
To power
supply To PC
To
LAN
To
headset

Introduction User’s Guide
A.8
60-Key Expansion Console connection
Notes: The 60-Key Expansion Console can be connected to only a 48-Key Feature Phone.
If connecting both a 60-Key Expansion Console and a Second Expansion Console to a 48-Key Feature
Phone, see “Second Expansion Console connection,” page A.9.
1. The 60-Key Expansion Console (right) includes an expansion cable.
Connect one end of the expansion cable to the appropriate connector
on the bottom of the Feature Phone (below).
Then, connect the other end of the expansion cable to the 60-Key
Expansion Console.
2. To keep cabling out of the way, thread the expansion cable into the
slots on the bottom of the phone and 60-Key Expansion Console.
3. Program the keys on the 60-Key Expansion Console using the same
procedure as with the 48-Key Feature Phone (press PROGRAM 2).
4. If necessary, remove the clear plastic overlay from the keys on the
Expansion Console.
5. For maximum convenience, label the paper overlay to show how
the keys are programmed (your Installer or System Administrator can do this with ESI software).
6. Install the labeled paper overlay on the 60-Key Expansion Console.
7. Install the clear plastic overlay over the paper overlay, to protect it.
8. Use the provided Velcro®tape to attach the left side of the 60-Key Expansion Console to the right
side of the 48-Key Feature Phone.
Connectors on bottom of 48-Key Digital
Feature Phone; TAPI model shown
Line cord
to wall
To 60-Key
Console Handset
(TAPI)
to PC
To
headset

User’s Guide Introduction
A.9
Second Expansion Console connection
Notes: If connecting only one Expansion Console to a 48-Key Feature Phone, see “60-Key Expansion
Console connection,” page A.8.
The Second Expansion Console connects to the 60-Key Expansion Console and cannot connect
directly to the 48-Key Feature Phone (which is the only phone to which you can connecta 60-Key
Expansion Console).
1. The Second Expansion Console
(which is physically identical to a
60-Key Expansion Console)
includes an expansion “Y” cable
(right)1. Lay out the cable across the
back of the equipment so that the
AC adapter is on left and the end of
the cable is on the right.
2. Connect the right end of the
expansion “Y” cable to the
appropriate connector on the bottom
of the 48-Key Feature Phone (below).
3. Then, connect the expansion “Y” cable’s middle plug to the 60-Key Expansion Console, the left
plug to the Second Expansion Console, and the AC adapter to an appropriate 110 VAC outlet to
provide power to the Second Expansion Console (above).
4. To keep cabling out of the way, thread the expansion “Y” cable into the slots on the bottom of the
phone and the two Expansion Consoles.
5. Program the keys on the two Expansion Consoles using the same procedure as with the 48-Key
Feature Phone (press PROGRAM 2).
6. If necessary, remove the clear plastic overlay from the keys on the two 60-Key Expansion Consoles.
7. For maximum convenience, label the paper overlay to show how the keys are programmed (your
Installer or System Administrator can do this with ESI software).
8. Install the labeled paper overlays on the two 60-Key Expansion Consoles.
9. Install the clear plastic overlays over the paper overlays, to protect them.
10. Use the provided Velcro®tape to attach the left side of the 60-Key Expansion Console to the right
side of the 48-Key Feature Phone, and the right side of the 60-Key Expansion Console to the left
side of the Second Expansion Console).
1This diagram shows the backs of the Expansion Consoles.
Connectors on bottom of 48-Key Digital
Feature Phone; TAPI model shown
Line cord
to wall
To 60-Key
Console Handset
(TAPI)
to PC
To
headset

Introduction User’s Guide
A.10
ESI Cordless Handset connection
Each ESI Cordless Handset comes with:
•A charger/cradle to charge the Handset.
•An AC adapter for use with only the charger.
•A base station to provide a digital interface between the ESI phone system and ESI Cordless
Handset. This base station is line-powered and thus needs no AC power.
•Wall-mount(s), a belt clip, and a Quick Reference Guide.
Base station installation
Due to each site’s unique characteristics, the range and distance information we’ll provide herein is
only approximate.
Characteristics that positively affect performance:
•The base station should be installed so it has a clear line-of-sight with the Cordless Handset.
•The base station antenna should always be pointed in its uppermost vertical position.
Don’t install the base station:
•Close to a wall, especially one with metal studs.
•Next to a device that emits RFI1or EMI2— e.g., a television, radio,computer, computer printer,
flourescent light fixture, or fax machine.
•Next to any other 900 MHz device — e.g., a hand-held inventory control device.
•In a ceiling that has foil-backed insulation.
•Behind doors that typically are closed, tinted windows, one-way glass, or other areas that limit or
cut off transmission to the Cordless Handset.
Base stations must be installed at least 10 feet apart, regardless of whether the base station is for the
small-model or large-model Cordless Handset. Don’t install more then six base stations in one area
(such as a network room). Choose a location at least 30 feet away if more than six base stations are
needed in a building. A base station requires only a line cord to the phone system;AC power isn’t
needed because the base station receives power from the phone system via the line cord.
Once the base stations are installed and the Cordless Handsets charged, change each Handset’s
channel by pressing its CH key. Each Handset should have its own channel. There are 30 available
channels on the small Cordless Handset and 10 on the large Cordless Handset.
Note: Feedback may result if the Cordless Handset is within three inches of an ESIdesktop Feature Phone.
1Radio frequency interference.
2Electromagnetic interference.

User’s Guide Help mode (Verbal User Guide)
B.1
Help mode (Verbal User Guide)
Your ESI phone system’s Help mode (also called the Verbal User Guide) — a carefully conceived
combination of spoken information, display readouts and even key illumination when appropriate — is a
powerful tool to help you learn how to use the system’s many features.
Notes: As explained on page E.2, each of the two smaller Feature Phones, 12-Key and 24-Key, has a combo
PROG/HELP key.
The ESI Cordless Handsets have no access to the Verbal UserGuide and, therefore, no HELP key.
Tutorial
When your station is idle, press HELP, and then follow the spoken Help menu to:
• Learn how to use the phone • Hear a description of how any key is used
• Learn how to use voice mail features • Hear a complete tutorial on phone operation
Help during station programming
To hear a detailed description of a function you wish to program, press HELP while programming it.
Help during a call
Press HELP while on a call and this will place the call on hold, whereupon you can use Help mode to
hear a description of the function you wish to perform. When you exit Help mode, you will be
reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily placed in
DND (see “MUTE/DND,” page E.3). Anyone calling your station while you are in DND will be forwarded
to your mailbox (or other destination set by the installer).
Exiting Help mode
To exit Help mode, simply hang up.
Visit www.esiusers.com for up-to-date help.

Help mode (Verbal User Guide) User’s Guide
B.2
(This page included for pagination purposes only.)

User’s Guide User programming: An introduction
C.1
User programming: An introduction
Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait
for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult
“User programming menu overview,” below), you can quickly set any frequently used feature.
Programming help
During any of the programming steps, press HELP to hear a more detailed description of the feature
and related programming options.
Exiting programming mode
To exit programming mode, simply hang up.
User programming menu
Overview
1 Select personal greeting
1 Record
2 Delete
3 Hear
2 Programmable feature keys
(Station keys, line keys, speed-dial keys,
other feature keys)
3 Station options
1 Call waiting/background announce
2 Personal greeting reminder
4 Outside dial tone preference
5 Hands-free answer
6 Message monitor
7 Power-saving mode1
4 Station audibles
1 Station ring tone
2 Station ring volume
3 Message ring
4 Secondary ring tone
5 Secondary ring volume
5 Password
1 Enter
2 Delete
3 Hear
4 Security level
6 External message notification
1 Delivery options
2 Phone delivery
3 Pager notification
4 Urgent message
7 Personal Call Routing2
1 Entry settings
2 Exit settings
3 Quiet time settings
9 Un-delete
Note: Selections 3, 5 and 6, as well as the background announce function under “Station options” (see page
E.12), are not available on a 12-Key Feature Phone.
1For use with only ESI Cordless Handsets.
2Available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System
Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

User programming: An introduction User’s Guide
C.2
1 Select personal greeting
Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by
prompts to re-record, delete or hear again — or select the current greeting by pressing #.
1 Record personal greeting
Begin recording at the tone. Press 1to stop. The new personal greeting automatically replaces
the previous greeting.
2 Delete personal greeting
When prompted, press 2again to confirm deletion.
Warning: Your mailbox is disabled if no personal greeting exists. Never delete all of your existing
personal greetings before you record at least one new one.
3 Hear current personal greeting
2 Programmable feature keys
There are two methods for performing programming of your phone:
• Direct programming — Select the key you want to program, and hold it down for at least two
seconds.This not only initiates programming but also lets you immediately program that specific key.
• Traditional programming — Press PROGRAM. The Verbal Help Guide will speak to you,
walking you through the full menu, during which you can choose the appropriate option.
Direct programming example:
You wish to setone of the keys to dial a co-worker, whose extension is 105. Hold down the key
for at least two seconds.This automatically puts you in feature key programming. Follow the
prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing PROGRAM and
selecting a menu option — that you’d have had to perform ifusing traditional programming.)

User’s Guide User programming: An introduction
C.3
How the programmable feature keys can be set
• Line keys — Programming a line number (1 through 84) into a programmable feature key makes it
a line key, which provides the appropriate lamp information and manual outside-line access.
• Station keys — If the digits entered constitute a three-digit number, the programmable feature
key will become a station key, providing the appropriate lamp information and easy access or
transfer. Three-digit numbers entered can be:
— User extensions — Group mailboxes (500–516)
— Department pilot numbers — Cascade paging mailboxes (520–529)
— Guest/info mailboxes — System speed dial numbers (600–699)
— Q & A mailboxes (490–499)
• Speed-dial keys — In addition to programming a programmable feature key with a system
speed-dial number, you can create personal speed-dial keys for automatic dialing of frequently
called outside numbers. If you program 9(or 8or 71–76) plus a phone number, the
programmable feature key becomes a speed-dial key. When you program a speed-dial key,
there's no need to insert a pause after the 9(or 8or 71–76). Use the scroll key to enter special
characters for dialing (see page C.6 for more details.) The speed-dial number can be up to 24
characters long.
Note: You can also program Location Keys for use with Esi-Link. See page H.1 for more information.
• Other feature keys — If you enter a feature code, the programmable feature key will serve as
an enable/disable key for that feature. The Installer may have programmed certain stations for
accessing additional features (see “Optional features,” page F.12); consult your System
Administrator to determine your access.
Keys’ LED activity during programming
Key type and LED indication
Mode Station key or
Virtual Mailbox Key Line key Feature key or speed-dial key
Currently being programmed and
previously assigned Flashing red Flashing green Flashing amber
Currently being programmed and
previously unassigned Flashing red Flashing red Flashing red
Programming mode — Was assigned or
viewed in current session Blinking red Blinking green Blinking amber
Assigned in a previous programming session
and not yet viewed in current session Solid red Solid green Solid amber
Never assigned and not yet viewed in
current session Off Off Off
Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates.

User programming: An introduction User’s Guide
C.4
3 Station options
The station options sub-menu (PROGRAM 3) lets you activate or deactivate several features your
station can provide.At each option sub-menu, 1enables the option and 0disables it. (Each option
listed below is explained elsewhere in this manual, as noted.)
1 Call waiting/background announce
See page E.12 for call waiting and page E.12 for background announce.
Note: Background announce is not available on a 12-Key Feature Phone.
2 Personal greeting reminder
See page F.10.
3 Headset operation
See page F.10.1
Note: Not available on a 12-Key Feature Phone.
4 Outside dial tone preference
See page F.11.
5 Hands-free answer
Note: With an ESI Cordless Handset, use of this feature requires a headset.
See page E.3.
Note: Not available on a 12-Key Feature Phone.
6 Message monitor
See page F.10.
Note: Not available on a 12-Key Feature Phone.
7 Power-saving mode
Note: Applicable to only an ESI Cordless Handset.
Allows you to enable or disable an ESI Cordless Handset’s power-saving mode. Enabling this
mode helps achieve full battery life. However, if full-time status monitoring is required, you can
disable this mode. In power-saving mode, the phone system blocks all status updates2to the
Cordless Handset when the Handset has been idle for 30 seconds. Pressing the Cordless
Handset’s keys or receiving an incoming call on it will discontinue power-saving mode.
Note: When the handset has received no calls or status updates2for five minutes, the Cordless
Handset enters deep-sleep mode. During it, the display is blank and the LEDs don’t light up.
If the system sends any updates to the Cordless Handset, it will discontinue deep-sleep mode.
1Not necessary with Generation II system. If unsure which system you have, consult your SystemAdministration.
2For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your
Cordless Handset based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence
Management — off-premises).