ESI ORIGINAL IVX User manual

POWER USER’S
GUIDE
ORIGINAL

(Inside front cover of
IVX User Guide)

IVX
POWER USER’SGUIDE
Station Operation
Feature Phone . . . . . . . . . . . . . . . . . . 2
Handling Calls . . . . . . . . . . . . . . . . . . 4
Handling Messages . . . . . . . . . . . . . . 8
Features Description . . . . . . . . . . . . . . . 12
Programming Menu Overview. . . . . . . . 19
Station Programming
0 Help Mode . . . . . . . . . . . . . . . . . . 20
1 Personal Greeting . . . . . . . . . . . . . 20
2 Soft Feature Keys . . . . . . . . . . . . . 20
3 Station Options . . . . . . . . . . . . . . . 24
4 Station Audibles . . . . . . . . . . . . . . 26
5 Password . . . . . . . . . . . . . . . . . . . 26
6 External Notification . . . . . . . . . . . 27
Special Features
Live Outside Calls/ Operator . . . . . . . 28
Group Mailboxes. . . . . . . . . . . . . . . . 30
Guest Mailboxes . . . . . . . . . . . . . . . . 32
ACD Agent Operation . . . . . . . . . . . . 38
Cascade Paging Mailboxes . . . . . . . . 41
DSS/BLF Console . . . . . . . . . . . . . . . 42
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
0200-0009 9R712

IVX
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OWER USER’SGUIDE
Message &
Speaker
LEDs
Soft Feature
Keys for Direct
Station, Select,
Speed Dial, Line
Keys, and other
features
LCD Display
Speaker/Handset
Volume Control
Fixed Feature
Keys
IVX FEATURE PHONE
Your IVX Feature Telephone is equipped with a speaker phone for handsfree conversa-
tion, an LCD display for call handling status, and both fixed and programmable fea-
ture keys for simplified operation. Its built-in voice mail features and voice prompting
make it easy to program and use.

IDLE DISPLAY
When your phone is not in use, the dis-
play shows the current date and time,
any activated features, such as Do-Not-
Disturb (DND), Monitor Mode, etc. and
the system’s current Line usage.
The Line indicators on the bottom line of the display show:
Line available,
Line in use,
Line you are currently using.
Note: Incoming calls usually are assigned beginning with Line
1 at the far left Line indicator while outgoing calls are assigned
from the highest numbered Line beginning at the far right.
MESSAGE WAITING DISPLAY
Shows the number of new and old mes-
sages in your mailbox. This display
shows only when new messages exist.
MESSAGE PICK-UP DISPLAY
During message playback, the top line
shows the originator of the message and
its duration. The bottom line of the dis-
play indicates if the message is new or
old and the date and time that the mes-
sage was left.
CALL WAITING DISPLAY
The top line shows the number (or name
if Caller ID is available) of your original
call and the call duration. The bottom
line shows the name or number of the
call waiting along with the duration of
that call. The arrow on the display will
move between the top and bottom line
when the FLASH Key is pressed to tog-
gle between the calls.
IVX POWER USER’SGUIDE 3
11/5 3:22 PM
11/5 3:22 AM
NEW 1 OLD 2
JOHN DOE 1:06
NEW 11/5 9:14A
JOHN DOE 2:33
ACME BRICK :24
JOHN DOE 2:36
ACME BRICK :27

STATION OPERATION
OUTSIDE CALLS
To Answer: Lift the handset or press the SPEAKER Key.
To Place: Lift the handset or press the SPEAKER Key.
Press an unlit Line Key, or dial 9 (8 or 7) to be assigned an
outside dial tone.
ShortCut: Dial 9 and the speaker will be turned on auto-
matically to outside dial tone. Then dial the number.
To Hang-up: Replace the handset. If using the speaker
function, press the SPEAKER Key. Note: Pressing the
speaker key when the handset is in the cradle disconnects
the call.
INTERCOM CALLS
To Answer: Answer by speaking directly through the
speaker in hands-free mode. To answer a ringing call, lift
the handset or press the SPEAKER Key.
To Hang-up: Replace the handset or press the SPEAKER
Key.
To Place: Lift the handset and press a Station Key or dial
the extension number.
ShortCut: Press a Station Key,+ or dial the extension
number, the speaker will be turned on automatically.
To Hang-up: Replace the handset, press a Station Key
again, or press the SPEAKER Key.
TO USE SPEED DIAL
There are three different speed dialing options:
System Speed Dial, Personal Speed Dial and the
Caller ID/ESI-DexTM Speed Dial.
IVX
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OWER USER’SGUIDE

SYSTEM SPEED DIAL
If the System Administrator has programmed System
Speed Dial numbers (600 to 699), you can use them simply
by dialing the assigned three digits. See the Administrator
about what System Speed Dialing is available.
PERSONAL SPEED DIAL
You may also program your own personal speed dial keys
when you program your Soft Feature Keys.
CALLER ID/ESI-DEXTM SPEED DIAL
Allows you to speed dial speed dial any stored Caller ID
name/number with the FLASH/RDL Key. Using ESI-Dex
to store and retrieve Caller ID numbers is covered under
Soft Feature Keys.
DIRECT STATION SELECT
To call another station, press an available (unlit) Station
Key. A tone will play at the called station and the station’s
speaker phone will be turned on. Or, the station will ring
if they hands-free answer is turned off). When finished,
replace the handset; or if hands-free, press the Station Key
again or the SPEAKER Key to disconnect.
The Station Key’s LED indicates the station’s status:
Solid Red = In use
Solid Amber = In DND (Do Not Disturb)
Solid Green = Connected to your station
Blinking Red = Ringing from another call
Blinking Green = Ringing from your call
STATION-TO-STATION CALL WAITING
Calling or transferring a call to another station that is busy
generates a call waiting tone in their earpiece and a call
waiting indication shows on the bottom line of their dis-
play. If they ignore the call waiting, your call or the trans-
ferred call will be forwarded to their mailbox.
IVX POWER USER’SGUIDE 5

TOTRANSFER A CALL
Unsupervised (Blind) Transfer: While connected to an
outside call, press a Station Key (or press the TRAN/
CONF Key and dial the extension number). Hang up
immediately.
Supervised Transfer: To announce the caller, wait until
the called party answers, announce the caller and then
hang up. If the transferred-to party does not answer, hang
up to release the caller to the station’s voice mailbox. Or,
press the Station Key again or press the FLASH Key to be
reconnected to the original caller.
TOTRANSFER A CALL TO A MAILBOX
To transfer an outside caller to another user’s mailbox,
press the VOICEMAIL Key and the appropriate Station
Key. (If the destination does not have a Station Key
assigned, press the VOICEMAIL Key, then the
TRAN/CONF Key and dial the extension number). Hang
up to release the caller into the voice mailbox. (To ensure
the privacy of the message, you will automatically be dis-
connected at the record tone.
TOTRANSFER A CALL TO THE MAIN GREETING
To transfer an outside caller to the Main Greeting, press
the VOICEMAIL Key and hang up.
TOTRANSFER A USER TO THEIR MAILBOX
To transfer a user that is calling from the outside to pick-
up messages, press the VOICEMAIL Key, press the * Key,
and the appropriate Station Key (or mailbox number) and
hang-up.
CALL PICK-UP
If a call is ringing at another station (the Station Key is
blinking Red at your phone), that call can be picked-up by
pressing the PICK UP Key (* Key), then pressing the ring-
ing Station Key.
IVX
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OWER USER’SGUIDE

TOINITIATE A CONFERENCE
While connected to a call, press the TRAN/CONF Key
and call another station or outside party. Press the
TRAN/CONF Key again to connect the three parties
together in a conference. Repeat these steps to add a
fourth person to the conference. If the newest added-opn
party does not answer, press their Station Key again of
press the FLASH/RDL Key to return to the original con-
ferees. Hang up to disconnect all parties in the conference.
Note: Callers on PARK can be added to conferences.
A total of twelve parties can be in conferences within the
system at any one time. No more than 4 parties can be in
a single conference.
CALL WAITING
If you have enabled Call Waiting for your station (PROG
Key, 31), you will hear a tone in your earpiece and the bot-
tom line of your display will indicate when a call is wait-
ing. To toggle between the original call and the call wait-
ing, press the FLASH Key. To drop either call, hang up
while connected to the call to be dropped. When your
phone rings, lift the handset or press SPEAKER and you
will be reconnected to the other caller.
LINE KEYS
If you have programmed your Soft Feature Keys as CO
Line Keys, these keys can be used to gain direct access to
outside lines (in addition to dialing 9, 8, or 7 to be
assigned a line automatically). An outside call transferred
to your station can be answered by simply lifting the
handset or pressing the SPEAKER Key. The LED indica-
tions for the Line Keys are as follows:
Solid Red = Line In use
Solid Green = Line connected to your station
Blinking Red = Line ringing at another station
Blinking Green = Line ringing at your station
IVX POWER USER’SGUIDE 7

VOICE MAIL OPERATION
IVX provides accurate and timely messages. Others will
become more comfortable leaving you voice messages if
you pick-up and respond to your messages promptly.
RETRIEVING MESSAGES FROM YOUR IVX FEATURE PHONE
If you have new messages, your display will show the
number of new and old messages in your mailbox.
TO PICK UP YOUR MESSAGES:
1. Press the VOICEMAIL Key.
2. Input your password when prompted. (The system is
set up with a default of 0 so no password is
needed, but you can assign one if you desire.)
IVX will start playback of messages with the oldest new
message and continue until all messages are played. The
display will show the origination of the message, the
duration of the message, whether new or old, and the
time/date of when the message was left.
Voice prompted instructions are played at the end of each
message. Once you've learned these prompts, you can
proceed more rapidly by pressing one of the following
keys any time during the message, or during a prompt.
Pause– paused for one minute or until 1 is pressed
again.
Call ID Number / (Verbal Time/Date – toggles
between the Caller ID number (if available) and
Time/Date of the message.
Reply– to automatically reply to a message from
another user within the system. Begin recording your
reply at the tone. Press 1 to stop. You will then be
returned to the original message for further action.
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IVX
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OWER USER’SGUIDE