EUFY RoboVac G30 User manual

T2250/T2251/T2252/T2253 51005003796 V02
Owner's Manual
RoboVac
G30 (T2250)
G30 Edge (T2251)
G30 Verge (T2252)
G30 Hybrid (T2253)

EN 01
Thank you for purchasing RoboVac. Carefully read all the instructions below before using this device, and keep this manual for future reference.
Important Safety Instructions
To reduce the risk of injury or damage, read these
safety instructions carefully and keep them at hand
when setting up, using, and maintaining this device.
WARNING SYMBOLS USED
This is the safety alert symbol. This symbol
alerts you to potential hazards that could
result in property damage and/or serious
bodily harm or death.
• This device can be used by children aged from
8 years and above and persons with reduced
physical, sensory or mental capabilities or lack
of experience and knowledge if they have been
given supervision or instruction concerning use
of this device in a safe way and understand the
hazards involved.
• Children should be supervised to ensure they
do not play with this device.
• Cleaning and maintenance shall not be
performed by children without adult
supervision.
Table of Contents
01 Important Safety Instructions
05 About Your RoboVac
Product Dierentiation
What's in the Box
RoboVac Anatomy
Buttons & Indicators
09 Using Your RoboVac
Important Tips Before Use
Preparation
Charge Your RoboVac
Use Your RoboVac with the eufy Clean App
Reset the Wi-Fi connection
Schedule Cleaning
Start / Pause Cleaning
Select a Cleaning Mode
Select a Suction Power Level
Select BoostIQ™ feature
Use Mopping System
Use RoboVac with Amazon Alexa /
the Google Assistant
16 Cleaning and Maintenance
Clean the Dust Collector and Filter
Clean the Mopping Cloth and Water Tank
Clean the Rolling Brush
Clean the Side Brush
Replace the Side Brush
Clean the Sensors and Charging Pins
Clean the Swivel Wheel
20 Troubleshooting
Voice Alert
24 Specifications
25 Customer Service
• This device is only to be used with the power
supply unit provided.
• Before cleaning or maintaining this device, the
plug must be removed from the outlet.
• The battery in this device should only be
replaced by a skilled professional.
• When removing the battery, disconnect the
device from the supply mains.
• To recharge the battery, only use the detachable
adapter (US/CA: GSCU0600S019V12E;
UK: GSCB0600S019V12E; EU:
GSCV0600S019V12E; AU:
GSCS0600S019V12E) provided with this
device.
• The battery must be removed before this
device is disposed of. To remove the battery,
first unscrew the screws on the bottom, then
remove the back cover. Remove the battery by
disconnecting the quick connector.
• The used battery should be placed in a sealed
plastic bag and disposed of safely according to
local environmental regulations.
• The external flexible cable or cord of the power
supply unit cannot be replaced; if the cord
is damaged, the power supply unit shall be
disposed of.

02 EN EN 03
• This device is for indoor use only.
• This device is not a toy. Do not sit or stand on
this device. Small children and pets should be
supervised when this device is operating.
• Store and operate this device in room
temperature environments only.
• Do not use this device to pick up anything that
is burning or smoking.
• Do not use this device to clean up spills of
bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like
clothing and loose paper. Lift up cords for blinds
or curtains. Move power cords, sharp-pointed
and fragile objects out of the way. If this device
passes over a power cord and drags it, an object
could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a
physical barrier should be used to prevent
access to the balcony and to ensure safe
operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its
own. Take care when walking in the area where
this device is operating to avoid stepping on it.
• Do not operate this device in areas with
exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its
battery, or the integrated Charging Base. There
are no user-serviceable parts inside.
• Do not use this device on an unfinished,
unsealed, waxed or rough floor. It may result in
damage to the floor and this device. Use only on
hard floor surfaces or low-pile carpets, and not
on carpets with tasseled edges or loose threads.
• This device has been designed to be used
on floors without scratching them. We still
recommend that you test this device on a small
area of the room to be cleaned to ensure no
scratches are made before cleaning the whole
room.
• Only use attachments recommended or
described in this manual.
• Do not handle the appliance or plug with wet
hands.
• Ensure that the dust bag and/or filters are
correctly in-place before usage.
• Do not use a battery pack or appliance that is
damaged or modified. Damaged or modified
batteries may exhibit unpredictable behavior
resulting in fire, explosion, or risk of injury.
• Do not expose the battery pack or appliance
to fire or excessive temperature. Exposure to
fire or temperature above 130°C may cause an
explosion.
• Do not modify or attempt to repair the
appliance or the battery pack (as applicable),
except as indicated in the instructions for use
and care.
• Follow all charging instructions and do not
charge the battery pack or appliance outside
of the temperature range specified in the
instructions. Charging improperly or at
temperatures outside of the specified range
may damage the battery and increase the risk
of fire.
Notice
This symbol on the device or its packaging indicates:
Do not dispose of electrical appliances as unsorted municipal
waste; use separate collection facilities. Contact your local
authority for information regarding the collection systems
available. If electrical appliances are disposed of in landfills or
dumps, hazardous substances can leak into the groundwater and
get into the food chain, damaging your health and well-being.
When replacing old appliances with new ones, the retailer is
legally obliged to take back your old appliance for disposal at least
free of charge.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation.
This equipment generates, uses, and radiates radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment on and off, the user is
encouraged to try to correct the interference by one or more of the following

04 EN EN 05
About Your RoboVac
Product Differentiation
G30 (T2250) G30 Edge (T2251) G30 Verge (T2252) G30 Hybrid (T2253)
Charging Base
Power Adapter
Cleaning Tool
Side Brush
Water Tank
Washable Mopping Cloth
Waterproof Pad
Boundary Strip Support
* Boundary strips are sold
separately.
BoostIQ™ feature
Mopping System
Wi-Fi Connection
The full text of the EU declaration of conformity is available at
the following internet address: https://support.eufylife.com/s/
articleRecommend?type=DownLoad
Maximum output power: 18 dBm (For EU)
Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)
GB Declaration of Conformity
Hereby, Anker Innovations Limited declares that the device is in compliance
with Radio Equipment Regulations 2017 and The Restriction of the Use
of Certain Hazardous Substances in Electrical and Electronic Equipment
Regulations 2012. The full text of the GB Declaration of Conformity is available
at the following website:
https://support.eufylife.com/s/articleRecommend?type=DownLoad.
The following importer is the responsible party for EU and UK matters.
Anker Technology (UK) Ltd | GNR8, 49 Clarendon Road, Watford,
Hertfordshire, WD17 1HP, United Kingdom
Anker Innovations Deutschland GmbH ｜Georg-Muche-Strasse 3, 80807
Munich, Germany
Manufacturer
:
Anker Innovations Limited | Room 1318-19, Hollywood Plaza, 610 Nathan Road,
Mongkok, Kowloon, Hong Kong
Trademark Notice
• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com,
Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in
the U.S. and other countries. App Store is a service mark of Apple Inc.,
registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.
measures: (1) Reorient or relocate the receiving antenna. (2) Increase the
separation between the equipment and receiver. (3) Connect the equipment
into an outlet on a circuit different from that to which the receiver is
connected. (4) Consult the dealer or an experienced radio / TV technician
for help.
The following importer is the responsible party (for FCC matters only).
Company Name: POWER MOBILE LIFE, LLC
Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541
Telephone: [phone]
RF Exposure Compliance Statement
This equipment complies with the FCC/IC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20 cm between the radiator and your
body.
ISED Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
Declaration of Conformity
This product complies with the radio interference requirements of the
European Community. Hereby, Anker Innovations Limited declares that the
radio equipment type T2250/T2251/T2252/T2253 is in compliance with
Directive 2014/53/EU.

06 EN EN 07
What's in the Box
RoboVac Charging Base Power Adapter
Side Brush (×1) Cleaning Tool Water Tank
*Only available for G30 Hybrid (T2253)
Washable Mopping Cloth
*Only available for G30 Hybrid (T2253)
Waterproof Pad
*Only available for G30 Hybrid (T2253)
Owner’s Manual & Other Documents
RoboVac Anatomy
A. Top & Side
Auto cleaning control button
Bumper
Infrared sensor
Dust collector
Recharge button
Wi-Fi Status Light
Main power switch (On/O)
Dust collector release button
Spot cleaning button
B. Bottom
Wheels
Brush guard
Swivel wheel Charging contact pins
Drop sensors
Hall sensors
*(Only for T2251 and T2253)
Drop sensors
Battery compartment
Side brush Path tracking sensor
Rolling brush
Water tank

08 EN EN 09
Buttons & Indicators
Start/Pause Cleaning
• Solid blue: standby, cleaning,
pause cleaning, returning to
charging base or fully charged
• Solid orange: standby or
working in low battery status
• Flashing red: error
* Refer to the
“Troubleshooting>Voice Alert”
section in this manual for solutions.
Reset the Wi-Fi Connection (Press
and hold for 10 seconds)
Return to Charging Base
• Flashing blue slowly: returning
to Charging Base
• Steady blue: standby or paused
Spot Cleaning
• Flashing blue slowly: Spot mode
• Steady blue: standby or paused
• When you use the Find My Robot function via the eufy Clean
app, all three LED indicators are solid blue and a voice prompt
is heard.
• To conserve power, the blue light on the button becomes
dim when:
(1) RoboVac is not docked to the Charging Base and has been
inactive for 10 minutes;
(2) RoboVac is fully charged for 1 minute.
Wi-Fi Status Light Status
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected to your wireless router
Using Your RoboVac
Important Tips Before Use
A B C
Remove power cords and small objects from the floor that may
entangle RoboVac.
Fold tasseled edges of area rugs underneath to prevent tangling
RoboVac. Avoid cleaning very dark-colored high-pile rugs or
rugs thicker than 1.02in / 26mm as they may cause RoboVac to
malfunction.
It is strongly recommended to place boundary strips (sold
separately) in front of fireplaces and certain areas (i.e. air vents)
that may cause damage to RoboVac if entered.
C. Dust Collector D. Suction Inlet
Unibody Filter
Dust collector
Suction inlet Suction inlet
E. Charging Base F. Water Tank *Only for G30 Hybrid (T2253)
Status light
Power cord storage
compartment
Power socket
Charging contact pins
Cloth attachment area
Movable pulley
Snap joints Snap joints
Water inlet
Water inlet cover
Mopping cloth
Filter element
Slot
Filter element

10 EN EN 11
3
Turn on the main power switch at the right side of RoboVac.
ON
4
Place the Charging Base on a level surface and against a wall.
5
Remove objects within 1.6ft / 0.5m to the left and right sides and
within 4.9ft / 1.5m of the front of the Charging Base.
6
Connect the round connector of the adapter into the power socket
on the Charging Base and the other end into a wall outlet.
• When the Charging Base connects to AC power, the LED
indicator on the Charging Base is SOLID WHITE.
• Install the Charging Base in a location that RoboVac can easily
access. It is recommended to place the Charging Base against a
wall, and on a hard-level surface rather than on rugs or carpets.
• Always keep the Charging Base plugged in, otherwise RoboVac
will not automatically return to it.
Charge Your RoboVac
• Make sure RoboVac is fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning
cycle or when its battery is running low.
1
Attach RoboVac to the Charging Base by aligning its charging pins
with the charging pins on the base.
2
Press to return RoboVac to the Charging Base.
• Turn off the main power switch if RoboVac will not be used
for a long period of time. To preserve the battery’s lifespan,
recharge at least once every 6 months.
D E F
Keep RoboVac away from wet areas during cleaning.
RoboVac may climb on top of objects less than 0.63in / 16mm in
height. Remove these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling downstairs
and steep drops in most cases. Sensors are less effective if dirty
or used on carpeted/reflective/very dark-colored floors. It is
recommended to place physical barriers to block off areas where
RoboVac may fall.
Preparation
1
Remove the foam blocks beside the bumper before use.
2
Install the side brush before use.

12 EN EN 13
4
Follow the in-app instructions to set up the Wi-Fi connection.
After connecting successfully, you can control RoboVac via app.
With the app, you can select a cleaning mode, set the time,
schedule a cleaning, adjust suction power, view system status,
receive notifications, and access additional features.
Reset the Wi-Fi connection
To reset the Wi-Fi connection, press and hold on RoboVac for 10
seconds. At the same time, RoboVac will restore the factory default settings.
You will hear a voice prompt when the settings have been reset
and the Wi-Fi status light will slowly flash blue. Now you can follow
the Wi-Fi instructions in the eufy Clean app to set up the Wi-Fi
connection.
Schedule Cleaning
With the eufy Clean app, you can schedule RoboVac to start cleaning at a
particular time.
• You can set the time and customize the cleaning schedules
from Sunday to Saturday on the eufy Clean app. This function
is available in the app only.
Start / Pause Cleaning
• Make sure the main power switch at the side of RoboVac is
turned on before use.
• You can also start or pause cleaning via the eufy Clean app.
1
Press on RoboVac to start cleaning in Auto Mode.
2
Press again to pause cleaning.
Select a Cleaning Mode
• You can also select a cleaning mode via the eufy Clean app.
1
Auto-cleaning
After startup, RoboVac moves from the Charging Base and
automatically determines its cleaning route, following a Z-shaped
cleaning method. When the entire clean is finished, RoboVac
automatically returns to the Charging Base.
Press on RoboVac to start cleaning in Auto Mode.
• In the eufy Clean app, RoboVac can be set to return to the
Charging Base automatically if the battery level becomes
low. Once recharged, RoboVac will resume to finish the
remaining cleaning.
• By default, RoboVac starts in Auto cleaning mode when it
is turned on.
Use Your RoboVac with the eufy Clean App
To enjoy all the available features, it is recommended to control your
RoboVac via the eufy Clean app.
Before you start, make sure that:
• Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0
(or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
eufy Clean
eufy Clean
1
1. Download the eufy Clean app from the App Store (iOS devices) or
Google Play (Android devices).
2
Open the app and create a user account
3
Tap the “+” icon to add RoboVac to your eufy Clean account.
Make sure to select the correct model in use.

14 EN EN 15
Select BoostIQ™ feature
In the eufy Clean app, select the BoostIQ™ feature according to your
needs. While cleaning at standard suction power level, RoboVac will
automatically increase the suction power if it detects that stronger
power is needed to ensure the best clean. BoostIQ™ is ideal for
cleaning thicker carpets and hard-to-sweep messes, which will reduce
the total cleaning time, but increase the noise level. If the vacuuming
noise caused by BoostIQ™ disturbs you, you can disable this feature.
Use Mopping System
*Only available for G30 Hybrid (T2253)
• The mopping mode is not recommended when no one is
at home.
• Only use the mopping mode on a floor without carpets.
• Remove the water tank when RoboVac is under charging
or not in use.
1
Before mopping, peel off the stickers on the waterproof pad and
install it under the Charging Base to keep the floor dry.
12
2
Wet the mopping cloth and wring it until it does not drip. Insert the
cloth along the bracket slot and stick it firmly.
3
Open the water inlet cover to fill the water tank, then close the
cover.
• Only use the cleaning solution designated by eufy, otherwise
it may affect the cleaning effect and damage the device.
4
Install the water tank into the bottom of RoboVac until a click is
heard.
• The mopping mode is only intended for a clean floor
without stubborn stains. To achieve a better mopping effect,
it is recommended to clean the floor with RoboVac three
times before installing the mopping module.
5
Select a cleaning mode to start cleaning.
• RoboVac automatically sweeps and mops in the selected mode.
6
When RoboVac finishes working and returns to the Charging Base,
press the release button to remove the dust collector and the water
tank.
2
Spot cleaning
RoboVac intensively cleans a specific area in a spiral pattern, useful if
there is a concentrated area of dust or debris. In Spot mode, RoboVac
will stop cleaning after 2 minutes.
Press on RoboVac to start cleaning in Spot Mode.
Select a Suction Power Level
In the eufy Clean app, select a suction power level according to your needs:
• Standard (Default)
• Turbo
• Max
• BoostIQ™
• When RoboVac starts cleaning the next time, it will clean
according to the suction power level you previously selected.

16 EN EN 17
Before you start, make sure that:
• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the eufy Clean app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot
and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the
Google Assistant (i.e. Google Home, Google Home Mini). These devices
are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your
smart device, and you have created an account.
To control RoboVac with Amazon Alexa or the Google Assistant
1
Open the eufy Clean app and find “Smart Integrations” in the top left.
2
Follow the on-screen instructions to complete the setup.
• For more information about how RoboVac works with
Amazon Alexa / the Google Assistant, visit
https://www.eufy.com/support/ for details.
Cleaning and Maintenance
Before cleaning and maintaining, turn o the device and unplug the adapter.
For optimal performance, follow the instructions below to clean and
maintain RoboVac regularly. The cleaning/replacement frequency will
depend on your RoboVac usage habits.
Recommended Cleaning and Replacement Frequency
RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector After each use -
Filter
Once a week
(Twice a week if you
have a pet)
Every 6 months or after
every 50 rounds of
cleaning
Side Brush Once every month Every 3-6 months (or
when visibly worn)
Rolling Brush Once every week Every 6-12 months
Brush Guard Once every month
Every 3-6 months (or
when the silicone
rubber strip on the brush
guard becomes visibly
worn)
Sensors Once every month
-
Charging Pins Once every month -
Swivel Wheel Once every month -
Washable
Mopping Cloth
*Only applicable to
G30 Hybrid (T2253)
After each use -
Water Tank
*Only applicable to
G30 Hybrid (T2253)
After each use -
Clean the Dust Collector and Filter
1 min
24
h
12
5 6
7 8
43
• Do not use a brush, hot water, or any detergent to clean
the filter.
7
Remove the water tank and put the dust collector back into the
main unit.
• After mopping, remove the water tank, empty any remaining
water and clean the washable mopping cloth to prevent the
cloth becoming mildewed or producing a peculiar smell. For
how to maintain the mopping cloth and water tank, refer to
the “Cleaning and Maintenance” section in this manual.
Use RoboVac with Amazon Alexa / the
Google Assistant
Amazon Alexa or the Google Assistant is a smart voice control device that
enables you to control RoboVac with your voice.
Currently this feature only supports English, German, French, and Spanish.
You could check regularly if more languages are supported at
https://www.eufy.com/support/.

18 EN EN 19
Clean the Side Brush
• Only use the side brush when it is completely dry.
Replace the Side Brush
Click
Clean the Sensors and Charging Pins
1
3
2
• Be careful not to touch the path tracking sensor with your hands
to make it dirty.
• Do not clean the path tracking sensor with sharp-pointed
objects, as it may damage the sensor.
Clean the Swivel Wheel
Wheel
Axle
• Do not clean the swivel wheel with water.
Clean the Mopping Cloth and Water Tank
*Only applicable to G30 Hybrid (T2253)
24
h
Clean the Rolling Brush
12
54
3

20 EN EN 21
Problems Solutions
You cannot schedule
cleanings.
• Make sure the main power switch is
turned on.
• Make sure the scheduled time has been
set correctly.
• Check if RoboVac’s power is too low to
start cleaning.
• RoboVac will not start a scheduled
cleaning while already performing a
cleaning task.
• Cleaning schedules are erased when
RoboVac is powered off or when reset
to factory default settings. If RoboVac
is powered on without Internet access,
cleaning schedules will not synchronize
and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust collector.
• Clean the filter with water.
• Select the max suction power level in the
eufy Clean app.
• Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
The rolling brush does
not rotate.
• Clean the rolling brush. Remove the hair
wrapped around the rolling brush or
entangled in the two ends of the brush.
• Check if the rolling brush and brush guard
have been installed properly.
Problems Solutions
RoboVac cannot return
to the Charging Base.
• Remove objects within 1.6 ft/ 0.5 m to the
left and right side and within 4.9 ft/ 1.5 m
of the front of the Charging Base.
• When RoboVac is in the vicinity of the
Charging Base, it will return more quickly.
However, if the Charging Base is located
far away, RoboVac will need more time
to return. Please be patient as it works its
way back.
• Clean the charging contact pins.
RoboVac cannot be
charged.
• Check if the LED indicator on the Charging
Base lights up (when RoboVac is not on
the Charging Base). If not, reconnect the
adapter with the Charging Base and try a
new power outlet. If the problem persists,
contact the eufy service center to repair or
replace the Charging Base.
• Dust off the charging contact pins with a
dry cloth.
• Check if you can hear the “Charging” voice
prompt when RoboVac is docked onto
the Charging Base. If not, contact the eufy
service center to repair or replace the
Charging Base.
RoboVac’s movements
or travel paths are
abnormal.
• Clean the sensors carefully with a dry
cloth.
• Restart RoboVac by turning the power
switch off and on.
Problems Solutions
RoboVac's cleaning
time becomes shorter
or is less than 100
minutes.
• Make sure RoboVac is fully charged
(indicated by a solid blue LED light) before
cleaning.
• The cleaning time will be affected by the
suction mode and floors/carpets to be
cleaned:
1. Standard suction mode (on hardwood
floors): approx. 100 minutes of cleaning
2. Turbo suction mode (on medium-pile
carpets): approx. 60 minutes of cleaning
3. Max suction mode (on medium-pile
carpets): approx. 40 minutes of cleaning
• If your cleaning time is much less than
the time mentioned above, contact eufy
customer service for help.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi
password correctly.
• Make sure your RoboVac, router, and
mobile phone are close enough to ensure
a strong signal strength.
• Make sure your Wi-Fi router supports the
2.4GHz and 802.11b/g/n bands; the 5GHz
band is not supported.
Water does not come
out during mopping.
*Only applicable to G30
Hybrid (T2253)
• Make sure there is enough water in the
water tank.
• Check if the mopping module is correctly
installed.
• Check if the water outlets are blocked.
Troubleshooting
The solutions below are for general questions. If your problem persists,
visit www.eufy.com, go to eufy Clean app, or contact
[e-mail] for help.
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the
ON position.
• Make sure the battery is fully charged.
• If you still have trouble, turn off the main
power switch and then turn it back on.
RoboVac suddenly
produces a loud noise.
• Adjust the suction power level in the eufy
Clean app.
• Check if the rolling brush, filter, dust
collector, wheel or suction inlet is stuck.
• Make sure the filter and the brush guard
have been properly installed.
RoboVac suddenly
stops working.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
• If you still have trouble, turn off RoboVac,
wait for 3 seconds, and then turn it back
on.

22 EN EN 23
Problems Solutions
Too much water comes
out during mopping.
*Only applicable to G30
Hybrid (T2253)
• Make sure the water tank has been
installed properly.
• Make sure the filter elements are correctly
installed in place.
• Check if the dust collector is damaged.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac
will flash and you will hear the relevant voice prompts. Please refer to
the following table for problem solutions. If the issue persists, contact
customer support for help.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck.
Front bumper is stuck. Tap it repeatedly to
remove any dust,
if not, then move the device to a new
position and try again.
Error 2: Wheel stuck.
Check the wheel
and move it to a new
position.
Wheel may be stuck or trapped. Clear any
obstacles in the surrounding area and check
the wheel for any trapped dust. Move the
device to a new position and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller
brush cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.
Voice Prompt Cause and Solution
Error 5: Device
trapped. Clear the
surrounding area.
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device
trapped. Place device
near the position
where the problem
occurred.
Device may be suspended in air. Move it to
a new position close to the original position
and try again. If the device is still unable to
start, clean the edge sensor and try again.
Error 7: Wheel
suspended. Please
move the device to a
new position.
Wheels may be suspended in air. Move the
device to a flat surface and a new position
close to the original position then try again.
Error 8: Low battery,
shutting down device.
Please charge your
device.
Low Battery; system will shut down. Charge
the device and try again.
Error 9: Magnetic
Boundary Strip
detected. Move device
to a different area.
*Only applicable to G30 Edge
(T2251), G30 Verge (T2252),
and G30 Hybrid (T2253)
Device is too close to a strong magnetic field
or strip. Move the device to a dierent area
and try again.
Error 10: Path Tracking
Sensor needs cleaning
Path tracking sensor is blocked by dust and
requires cleaning.
Voice Prompt Cause and Solution
Error 21: Charging
Base blocked by
surrounding obstacles
Charging base is blocked by obstacles, clear
any obstacles around the charging base and
try again.
Error S1: Battery Error.
Refer to Owner's
Manual or App for
help.
• Open the battery compartment and check
whether the battery is connected and
restart the device.
• Battery Temperature may be too high or
low; wait until the battery falls to normal
temperatures before usage (0°C ~ 40°C /
32°F ~ 104°F).
Error S2: Wheel
Module Error. Refer
to Owner's Manual or
App for help
• Check whether the wheels are stuck or
dust is trapped inside before restarting the
device.
Error S3: Side Brush
Error. Refer to Owner's
Manual or App for
help
• Check whether the side brush is stuck in
an unknown object before restarting the
device.
Error S4: Suction Fan
Error. Refer to Owner's
Manual or App for
help
• Check whether the fan blades are stuck in
an unknown object before restarting the
device.
• Clean the dust collector and filter before
restarting the device.
Problems Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill
in the Amazon Alexa app. For details, refer
to the “Smart Integrations” page in the
eufy Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google
Home app onto your smart device and
initiated the “eufy Clean” action in the
Google Home app. For details, refer to the
“Smart Integrations” page in the eufy
Clean App.
• Check if you are using the proper
commands when talking to the Google
Assistant. When making your request, first
say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the
Google Assistant.

24 EN EN 25
Specifications
Input 19V 0.6A
Battery Voltage 14.4 V
Power Consumption 40 W
Battery Type
14.4V
Li-ion 2600mAh
Dust Collector
Capacity
• G30 (T2250) & G30 Edge
(T2251) & G30 Verge
(T2252): 600ml
• G30 Hybrid (T2253):
450ml
Water Tank
*Only available for G30
Hybrid (T2253)
130ml
Cleaning Time Max. 100 mins
Charging Time 300 - 360 min
Input 19 V 0.6 A
Output 19 V 0.6 A
Customer Service
Contact Us
[e-mail]
www.eufy.com
(US/CA) [phone]
(UK) [phone]
(DE) [phone]
(日本) [phone]
For more support phone numbers,
please visit:
https://support.eufylife.com/s/
phonecontactus
Or scan the QR code below:
For tutorial videos, FAQs, manuals,
and more information, please visit:
https://support.eufylife.com
Or scan the QR code below:
Voice Prompt Cause and Solution
Error S5: Rolling Brush
Error. Refer to Owner's
Manual or App for
help
• Remove and clean the roller brush, roller
brush connection, roller brush cover and
suction inlet before restarting the device.
Error S8: Path Tracking
Sensor Error. Refer to
Owner's Manual or
App for help
• Check and clean the path tracking sensor
for unknown objects before restarting the
device