European Home H Series User manual

1
H Series Vent Free Fireplace Rev #09162020 EuropeanHome.com
EUROPEAN HOME TROUBLESHOOTING GUIDE
10
Remote Not Learning to Receiver
Begin
Verify proper 120VAC power supply
A. Remove the batteries from battery back up.
B. Attempt to light continuous pilot from switch. If pilot lights or if spark is present we know power is
supplied and we can proceed. If spark or pilot is not present proceed in troubleshooting steps for pilot does not
light. (if you now re-install batteries and the pilot turns on focus would be on main power supply which is ex-
plained later in the guide with voltage readings)
Press the Red SW1 button the on the IFC module. You should
hear 3 fast beeps indicating the receiver box is ready to learn the
remote code. Did you hear the beep code?
Attempt learn sequence again. If no
sound/LED replace IFC module.
No
Yes
Quickly press the ON/OFF power button on the remote control.
You should now hear 4 beeps indicating the receiver has learned
the remotes unique programming code. Did you hear the beep?
Verify batteries are new in remote,
and the IFC module is plugged in,
if so replace remote control.
No
Yes
Remote is learned to the receiver and should operate the fireplace. Proceed to next troubleshooting
tree to verify there is not another
problem
No
10
Remote Not Learning to Receiver
Begin
Verify proper 120VAC power supply
A. Remove the batteries from battery back up.
B. Attempt to light continuous pilot from switch. If pilot lights or if spark is present we know power is
supplied and we can proceed. If spark or pilot is not present proceed in troubleshooting steps for pilot does not
light. (if you now re-install batteries and the pilot turns on focus would be on main power supply which is ex-
plained later in the guide with voltage readings)
Press the Red SW1 button the on the IFC module. You should
hear 3 fast beeps indicating the receiver box is ready to learn the
remote code. Did you hear the beep code?
Attempt learn sequence again. If no
sound/LED replace IFC module.
No
Yes
Quickly press the ON/OFF power button on the remote control.
You should now hear 4 beeps indicating the receiver has learned
the remotes unique programming code. Did you hear the beep?
Verify batteries are new in remote,
and the IFC module is plugged in,
if so replace remote control.
No
Yes
Remote is learned to the receiver and should operate the fireplace. Proceed to next troubleshooting
tree to verify there is not another
problem
No
Begin
Remote/Receiver Not Synchronized
H SERIES MODELS
HVF 42, HVF 60 & HVF 72
Single-Sided
Corner Style
3-Sided
See-Through
Peninsual

2
H Series Vent Free Fireplace Rev #09162020 EuropeanHome.com
EUROPEAN HOME TROUBLESHOOTING GUIDE
11
Troubleshooting
Does the
pilot
light?
Begin
No Is the
piezo
sparking?
No
Yes
1. Verify proper power supply throughout system
-(System is powered by 120V AC)
2. Verify wires are properly connected to IFC module
3. Make sure system is properly grounded
4. Check electrode positioning to pilot hood. Adjust
as needed. If porcelain is damaged replace igniter
5. Inspect wiring for damage. Replace if necessary
6. If no spark continues, replace IFC board
1. Verify gas supply is ON and gas line is bled to
valve
2. Inspect wires for damage and replace if needed
3. Inspect pilot tube for damage and replace if needed
4. Inspect pilot orifice and clean if necessary
5. Clean any corrosion from pilot assembly for proper
grounding
6. Check continuity of valve coil.
-If no continuity replace valve
7. Verify proper voltage at pilot valve connection
-If voltage is present and no gas released,
replace valve.
-If no voltage is present, replace IFC board
Is piezo
still
sparking?
Yes
1. Verify flame sensor is in the pilot flame, adjust
flame as needed
2. Verify flame sensor wire is properly connected to
module and the system is grounded
3. Clean flame sensor rod and any corrosion from
pilot assembly
4. Check porcelain is not cracked on flame sensor. If
cracked replace flame sensor
5. If sparking continues, replace IFC board
Yes
No
Pilot look
blue or
lifting off
sensor?
1. Verify the unit is properly to the type of gas used.
Fireplaces are only sold as Natural Gas.
2. Verify the knockouts on the sides or back of the
unit have been sealed after installation with insulation
or aluminum tape to prevent air leakage into the unit.
No
2
Yes

3
H Series Vent Free Fireplace Rev #09162020 EuropeanHome.com
EUROPEAN HOME TROUBLESHOOTING GUIDE
Troubleshooting
Burner
lights when
pilot only
should light
Yes
Pilot
holds
flame?
No
1. Verify transmitter is not powered on or in thermostat mode calling
for heat. Display should say OFF next to thermometer image on
display for thermo off.
2. Ensure all electrical connections are secure based on the wiring
diagram
3. Verify proper voltage at the main valve connection ( EV2 green).
-If voltage is present replace IFC board
-If voltage is not present replace gas valve (solenoid not
closing)
1. Verify pilot flame makes full contact with flame sensor
-Verify gas pressure on full capacity
-Verify turbulence is not pushing flame off flame sensor
2. Clean the flame sensor and inspect wiring for damage
3. Verify pilot assembly is properly grounded and pilot hood is
brushed clean of debris and securely pressed down.
4. Replace flame sensor
5. Check voltage at pilot valve connection (EV1 orange)
-If no voltage present when calling for pilot, replace IFC
board
-If voltage is present, replace gas valve (valve not
opening)
Main
burner
ignites?
No
1. Verify the receiver switch is in ON position
-If equipped, verify receiver switch is powered ON
and thermostat is OFF.
2. Verify electrical connections are properly connected according to
the wiring diagram and replace any damaged harnesses
3. Verify the pilot flame is properly directed to ignite the burner
4. Verify piezo is not sparking if so, go back to Piezo Still Sparking
5. Verify proper components are installed for type of gas used
6. Check continuity of the main burner coil.
7. Check for voltage at the main burner connection (EV2 green)
-If voltage is present replace gas valve (not opening)
-If no voltage is present replace IFC board
No
Yes
Main burn-
er remains
on
No 1. Verify the receiver switch is in ON position
-If equipped, verify that the receiver switch is on
2. Verify that the knockouts on the back or side of the unit have been
sealed to prevent air infiltration from the wall.
3. Verify electrical components are properly connected according to
the wiring diagram and replace any damaged harnesses
4. Verify pilot flame makes contact with flame sensor. Clean flame
sensor of any debris or silicone film.
5. Verify gas pressure on full capacity is according to manual
6. Check for voltage at the main burner connection (EV2 green)
-If voltage is present when drops out, replace gas valve
-If no voltage, replace IFC board
Yes
3
2
Yes

4
H Series Vent Free Fireplace Rev #09162020 EuropeanHome.com
EUROPEAN HOME TROUBLESHOOTING GUIDE
13
Troubleshooting
Burner
flame
modulates
No
1. Thermostat in SMART mode will not modulate flame height
2. Check in/out pressure readings according to owner’s manual
3. Check electrical connections and inspect wiring for damage
4. Inspect main burner orifice for blockage and correct size
5. Verify receiver is receiving transmitter command by beeping
-If no beep, see Remote/Receiver Not Synchronized
6. Check continuity of step motor. Resistance between yellow/
orange and black/brown wires should be 25 ohms.
-If no continuity or step motor is not regulating out pressure,
replace step motor.
Yes
3
System functioning
properly
EUROPEAN HOME
a division of Europa Ja, Inc.
30 Log Bridge Road
Building 300 - Suite 303
Middleton, MA 01949
www.europeanhome.com