EVBox Audi Wallbox User manual

1
Audi Wallbox
Installation and User
Manual
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EN

1
Manufacturer of this wallbox:
EVBox Manufacturing B.V.
Kabelweg 47
1014 BA, Amsterdam
Netherlands
Distribution of Audi Wallbox by
Elli – A Brand of the Volkswagen Group
Volkswagen Group Charging GmbH
Mollstraße 1
10178 Berlin
Germany
1

2
English

3
Contents
General information 04
Scope of the document 04
Safety precautions 06
Product information 10
Charge with the wallbox 14
Start and stop a charging session 15
Status indication 16
Congure Audi Wallbox plus and
Audi Wallbox pro 20
Congure the Audi Wallbox plus and
Audi Wallbox pro locally 20
Conguration Manager 21
Pair Audi Wallbox plus and
Audi Wallbox pro to app account 28
Prepare for installation 29
Content of delivery 29
Prerequisites for installation 30
Tools and material needed 32
Notice on installation 34
Install wallbox 36
Install wall bracket 37
Prepare main assembly for installation 37
Mount main assembly onto wall bracket 40
Assemble wallbox 40
Adjust the length of the charging cable 48
Set DIP-switches 49
Overload Protection 55
Commissioning 61
Maintenance 62
Troubleshooting 63
Decommissioning 69
Disposal 70
Appendix 71
Legal information 71
Product characteristics 71
Glossary 72

4
Information for the certed electrician:
The installation-related and troubleshooting
chapters marked with this certied electrici-
an symbol are intended for certied electrici-
ans, who can correctly and safely install the
wallbox and identify potential danger.
General
information
Scope of the document
Retain all documentation delivered with
the wallbox in a safe place for the entire life
cycle of the product. Forward all documen-
tation to any subsequent owners or users of
the product.
This manual is intended for users, as well
as certied electricians. It provides import-
ant information on installing and using the
wallbox. In this manual, the term „wallbox“
refers to the wallbox including the charging
cable. Please read and follow the procedu-
res and recommendations described in the
manual carefully.
Information for the user:
Please note that the installation must only
be performed by certied electricians, who
can correctly and safely install the wallbox
and identify potential danger. The user must
read and obey the usage-related chapters
marked with this user symbol to correctly
and safely operate the wallbox.
English
Danger
Not following the instructions given in this
manual will result in the risk of electric
shock to users, which will cause severe
injuries or death.
› The installation must only be performed
by certied electricians, who can cor-
rectly and safely install the wallbox and
identify potential danger.
Editorial deadline
All information in this manual and in the
Safety Instructions and Quick lnstallation
Guide correspond to the information avai-
lable at the time of going to press. Due to
the ongoing development of the wallbox,
deviations between the wallbox and the in-
formation in these documents are possible.
No claims can be derived from the dierent
information, illustrations or descriptions.

5
Software updates
Make sure that the wallbox always has the
latest software. Please note that a software
update requires the approval via the myAudi
app. Information about the latest software
updates can be found at https://www.elli.
eco/de/changelog/wallbox. The user is free
to install or reject the update. However, this
may impair the security as well as functiona-
lity of the wallbox. It will then potentially no
longer be possible to use new functions or
functionalities may be restricted.
Audi customer support
We are happy to assist with any questions
about the wallbox and this manual. Plea-
se contact us using one of the following
options.
Hotline: [phone]
E-Mail: [email protected]
If an update is not agreed to, Elli and
Audi will not be liable for any product
defects in the wallbox that are caused by
the missing update.

6
Safety precautions
Read and obey the following safety precautions before installing, servicing or using the wall-
box. A certied electrician must ensure that the wallbox is installed in accordance with the
relevant country-specic standards and local regulations.
Symbols
The symbols used in this manual have the following meaning:
Symbols used and their explanations
1., a. or I.
›
Actions to be followed in the stated order.
Actions to be followed in a non-specic order.
Texts with this symbol contain supplementary information.
English
Highlighted sections
Danger
Texts with this symbol contain information
regarding hazardous situations which will
cause death or severe injuries if ignored.
Warning
Texts with this symbol contain informa-
tion regarding hazardous situations which
could cause death or severe injuries if
ignored.
Caution
Texts with this symbol contain informa-
tion regarding hazardous situations which
could cause minor or moderate injuries if
ignored.
Notice
Texts with this symbol contain information
regarding situations which could cause
damage to the product if ignored.
!

7
The following sections contain general information that applies when using the wallbox.
Danger
Not following the instructions given in this
document will result in the risk of electric
shock to users, which will cause severe
injuries or death.
› The installation must only be performed
by certied electricians, who can cor-
rectly and safely install the wallbox and
identify potential danger.
› If unsure about how to use the wallbox
after reading this document, ask for help
at [email protected], refer to www.
elli.eco/en/contact or visit a local dealer
for more information.
Operating the wallbox when it indicates
an error state, or when the wallbox or the
charging cable have cracks, show extensive
wear, or other physical damage (e.g. ex-
panded housing, etc.) will result in the risk
of electric shock, which will cause severe
injuries or death.
› Contact [email protected] or the
distributor if it is suspected that the
wallbox or cable is damaged.
› Do not operate the wallbox if it is physi-
cally damaged.
› In the event of danger and/or an accident
(e.g. formation or smell of smoke, cable
breaks, etc.) disconnect the electrical
supply to the wallbox immediately. Con-
tact your installer if you suspect that the
wallbox is damaged.
› See chapter Troubleshooting for explana-
tion and further instructions on indicated
error states.
Extensive exposure of the wallbox to water
will result in the risk of electric shock,
which will cause severe injuries or death.
› Do not direct powerful jets of water
toward or onto the wallbox.
› Do not put the charging plug into any
liquid.
Installation, maintenance, repair and re-
location of this wallbox by a non-certied
electrician will result in the risk of electric
shock, which will cause severe injury or
death.
› Only a certied electrician is permitted
to install, maintain, repair, and relocate
the wallbox.
› The user must not attempt to maintain
or repair the wallbox as it does not con-
tain user serviceable parts.

8
English
Improper usage of the wallbox could re-
sult in damage to the wallbox, which could
cause injury or death.
› Read this manual before using the
wallbox.
› If unsure about how to use the wallbox
after reading this manual, ask for help
at [email protected] or visit a local
dealer for more information.
› The wallbox is an electrical device, do not
allow children to operate or play with the
wallbox.
Using adapters, conversion adapters or
cord extensions with the wallbox may
result in technical incompatibilities and
could result in damage to the wallbox, and
could cause injuries or death.
› Use this wallbox to charge Mode 3* com-
patible electric vehicles only.
› Refer to the vehicle user manual to check
if the vehicle is compatible.
*Mode 3 is the most common charging mode, which
includes all AC charging processes at public charging sta-
tions or wallboxes where the electric vehicle is connected
to the wallbox.
Using a damaged wallbox (e.g. expanded
housing, crack in the cable, etc.) may ex-
pose the user to electric components and
could result in the risk of electric shock,
which could cause injury or death.
› Always check that the wallbox is free
of damage before starting a charging
session.
› Make sure that the charging cable cannot
become damaged (kinked, jammed or
driven over).
› Take precautions so that the charge plug
does not come into contact with heat
sources, dirt or water.
› Always check that the contact area of
the charging plug is free from dirt and
moisture before starting a charging
session. Use the cable cap to protect the
plug from dirt.
A damaged charging cable could result
in the risk of electric shock, which could
cause danger to the user, severe injuries
or death.
› Make sure that the charging cable is
positioned so that it will not be stepped
on, tripped over, driven over or otherwise
subjected to excessive force or damage.
Wind the charging cable around the wall-
box, making sure that the charging plug
does not touch the ground.
› Only pull on the charging plug hand grip
and never on the charging cable itself.
Exposure of the wallbox to excessive heat
sources (for example electric heater, open
re) or ammable substances (for exam-
ple gas canisters), could result in damage
to the wallbox, and could cause injuries or
death.
› Make sure that the wallbox never comes
into direct contact with heat sources.
› Do not use explosive or readily amma-
ble substances near the wallbox.
Using the wallbox under conditions not
specied in this manual could result in
damage to the wallbox, which could cause
injury or death.
› Only use the wallbox under the speci-
ed operating conditions, see Technical
specications in the chapter Product
information.
Warning

9
Transport and storage
› Disconnect input power before removing
the wallbox for storage or relocation.
› Only transport and store the wallbox in its
original packaging.
› Store the wallbox in a dry environment in
the temperature range given in the techni-
cal specications (see page 11).
Caution
Putting ngers into or leaving other
objects inside the plug port could cause
injury or damage to the wallbox.
› Do not put your ngers or objects into
the plug port.
A front assembly with cracks in the glass
could cause the wallbox to become a
hazardous object, and could result in the
risk of injuries.
› If the glass of the front assembly breaks,
have the front assembly replaced imme-
diately by a certied electrician.
Charging the electric vehicle with the
charging cable not being completely
unwound may result in overheating of the
cable, which could damage the wallbox.
› Make sure to completely unwind the
charging cable and avoid overlapping
loops before charging the electric vehic-
le.
Notice
!

10
Features Audi
Wallbox
Audi Wallbox
plus
Audi Wallbox
pro
Maximum output power
7.4 kW (1-phase) •••
Maximum output power
11 kW (3-phase) •••
Attached charging cable
Type 2 (4.5 m or 7.5 m) •••
Alternating Current (AC) charging •••
Integrated Direct Current (DC)
fault current detection •••
Wi-Fi / Ethernet communication –• •
LTE mobile network
communication –•* •
Data transfer via Audi Backend –• •
Access control with charge card –• •
Remote access via myAudi App –• •
Remote software
update / diagnostic –• •
MID certied power consump-
tion recording and calculation – – •
Product
information
The table below contains the available product congurations for the Audi Wallbox models.
*Option
English

11
Electrical properties
Powerline input 1-phase, 230 V, 32 A, 50 Hz. 3-phase, 400 V, 16 A, 50 Hz.
Charging power 7.4 kW (1-phase - 32 A). 11 kW (3-phase - 16 A).
Charge mode Mode 3 (IEC 61851)
Fixed charging cable Type 2 plug (IEC 62196-2).
Number of xed
charging cables 1.
Charging cable length 4.5 m or 7.5 m.
Installation wiring 16 A installation input
terminals: 1 - 6 mm².
32 A installation input
terminals: 1 - 10 mm².
Metering (only applies
to Audi Wallbox pro) MID-certied kWh meter
Safety and certication
Upstream installation
protection
Minimum dedicated 1-phase 32 A (32 A station) or 3-phase 16 A
(16 A station) upstream circuit breaker and at minimum RCD type
A (30 mA AC). Check local installation requirements if additional
measures are required.
Static power limitation Via DIP-switches.
Dynamic power
limitation Via CT coils – optional comfort feature.
Earth leakage sensor
(ELS) 6 mA DC
Ground loss monitor Physical connection monitoring, without ground quality
monitoring.
CT coils supported
Invasive / non-Invasive - 40 A - 200 A,
brands: VAC, LEM, and Nidec.
See chapter Set DIP-switches (chapter 7) for the supported
models.
Operating temperature
range -30 °C - +50 °C.
Storage temperature
range -30 °C - +85 °C.
Operating humidity Max. 95 % - non-condensing.
Maximum installation
height Max. 4000 m above sea level.
Enclosure ratings IP54 (IEC 60529), IK10 (IEC 62262).
Technical specications

12
Safety Class Safety Class I (the wallbox is equipped with a ground terminal for
safety) and overvoltage Category III.
Power supply input EV Supply equipment permanently connected to AC supply net-
work.
Normal Environmental
conditions Outdoor use.
Access Equipment for locations with non-restricted access.
Connectivity (Only applies to Audi Wallbox plus and Audi Wallbox pro)
Authorization RFID (ISO 14443, ISO 15693).
Wi-Fi 2.4 / 5 GHz, only WPA2 (IEEE802.11 a - ax)
Ethernet Via RJ45 connection, 10/100 Mbit/s / 100BASE TX (IEEE 802.3u)
Mobile network 2G / LTE
Communication proto-
col to Elli Backend OCPP 2.0.0
Communication pro-
tocol to Home Energy
Management System
EEBus.
Local conguration via Conguration Manager
Physical properties
Housing Polycarbonate.
Status indication HMI (Human Machine Interface): LED based HMI
Front panel Polycarbonate and hardened glass.
Bezel Acrylonitrile Styrene Acrylate (ASA).
Mounting bracket Steel (zinc plated).
Dimensions (W x H x D) 297 mm x 406 mm x 116 mm.
Weight
1-phase 32 A station with 4.5 m charging cable ~ 6 kg.
1-phase 32 A station with 7.5 m charging cable ~7 kg.
3-phase 16 A station with 4.5 m charging cable ~ 6 kg.
3-phase 16 A station with 7.5 m charging cable ~ 7 kg.
Mounting method Stationary equipment, mounted on walls (preferred method),
poles or equivalent positions – surface mounted.
Color Platinum gray with electric white bezel.
English

1313

14
Charge with the wallbox
14
English
Using a damaged wallbox (e.g. expanded housing, crack in the cable, etc.) may expose the
user to electric components and could result in the risk of electric shock, which could cause
injury or death.
Warning
› Always check that the wallbox is free
of damage before starting a charging
session.
› Make sure that the charging cable cannot
become damaged (kinked, jammed or
driven over).
› Do not operate the wallbox if it is physi-
cally damaged.
› Take precautions so that the charge plug
does not come into contact with heat
sources, dirt or water.
› Always check that the contact area of
the charging plug is free from dirt and
moisture before starting a charging
session. Use the cable cap to protect the
plug from dirt.

15
Start and stop a charging session
Start charging
Your car is charging.
Stop charging.
Remove the cap from the
charging cable plug, then
connect the charging cable
to your vehicle.
Optionally, hold your charge
card in front of the reader on
the wallbox or use your my-
Audi app to start charging.*
Optionally, hold your charge
card in front of the reader
on the wallbox or use your
myAudi app to stop char-
ging.*
Disconnect the charging cable
from your vehicle. Install the
cap on the charging cable plug,
then wind the charging cable
around the wallbox. Make sure
that the plug does not touch
the ground when stowed.
* For Audi Wallbox plus and Audi Wallbox pro only.
Fully unwind the charging
cable from around the
wallbox.

16
English
Status indication
Wallbox state
Vehicle state
House state
RFID state
Solid LED
Flashing LED
State remains unchanged
Off
1 5
2 6
3 7
4 8
LED description LED states
213
4
57
8
6
* Green light is exemplary, blue, yellow and red lights are possible as well. Please refer to
the colour in the states described below.
*

17
State description Display
O or energy saving
Wallbox is starting up.
Wait until the wallbox is
ready to charge.*
Conguration Manager
accessible via Wi-Fi
hotspot. Be aware that
charging is not possible
during this state.*
Idle - ready to charge.
1. Vehicle connected,
charging paused by
wallbox or infrastructure.
The charging session will
continue when allowed.
2. Vehicle connected,
charging stopped by app.
The charging session
will continue when cable
is un- and replugged.
Instant charging.

18
English
State description Display
Vehicle connected,
charging paused by
app or charge card. The
charging session will
continue when allowed.
Private charging.
Vehicle connected, not
charging, vehicle
paused / fully charged.
Vehicle connected, wai-
ting for charge card input
or remote authorization.*
Vehicle connected, stop
charging with charge card
or remote authorization
accepted.*
Vehicle connected,
authorization pending.*
Authorization /
Remote Start resp.
Deauthorization /
Remote Stop accepted.*

19
State description Display
Vehicle connected,
authorization via charge
card / app rejected.*
Vehicle connected,
charging.
Software update in
progress.
* For Audi Wallbox plus and Audi Wallbox pro only.
If the wallbox shows other states than the ones described above, see chapter Trouble-
shooting for more information.
x5