Eventide DIR911t User manual

DIR911t User Guide
Versions 1.8.3
 2005, 2006, 2007, 2008 Eventide Inc.
For anual and software updates please visit www.eventide.co

Contacting Eventide
If you purchased your unit from Eventide, you may contact Eventide for questions and
issues related to your Eventide product as follows:
via United States Mail
Eventide Inc.
1 Alsan Way
Little Ferry, J 07643
USA
via the Internet
www.eventide.com
via Telephone
USA 201-641-1200
via Facsimile
USA 201-641-1640
via Email
[e-mail] (for DIR911t support)
If you purchased your unit from an authorized Eventide distributor, please contact that
distributor for questions and issues related to this product.
Safety Precautions
After unpacking the DIR911t, save all packing materials in case you ever need to ship the
unit. Thoroughly inspect the DIR911t and packing materials for signs of damage. Report
any shipment damage to the carrier at once; report equipment malfunction to your dealer.
Save these instructions for later use.
Follow all instructions and warnings marked on the unit.
Always use with the supplied power supply. Refer to the specifications section of this
manual for power requirements. Be advised that different operating locations may require
the use of a different line cord and/or attachment plug.
Slots and openings on the side of the case are provided for ventilation; to ensure reliable
operation and prevent the unit from overheating, these openings must not be blocked or
covered. ever push objects of any kind through any of the ventilation slots.

This product is equipped with a three-wire grounding type plug. This is a safety feature
and should not be defeated.
To prevent shock or fire hazard, do not expose the unit to rain or moisture, or operate it
where it will be exposed to water.
Do not attempt to operate the unit if it has been dropped, damaged, exposed to liquids, or
if it exhibits a distinct change in performance indicating the need for service.
This unit should only be opened and serviced by qualified service personnel. Removing
covers will expose you to hazardous voltages.
Compliance Information
United States FCC Part 68 Telecommunications Statement
This device complies with Part 68 of the Federal Communications Commission (FCC)
rules.
The USOC jack required is FJ-11C (standard modular jack). Plugs and jacks used to
connect this device to the telephone network must be compliant with the FCC part 68
rules.
The RE is used to determine how many devices can be connected to your telephone
line. In most cases, the sum of the RE s of all devices connected to a telephone line
should not exceed five (5.0). If too many devices are connected, they might not respond
properly to incoming calls.
If this device causes ham to the telephone network the telephone company may
temporarily discontinue service. The telephone company will attempt to notify you
before discontinuing service, but if this is not practical you will be notified as soon as
possible. You will be advised of your right to file a complaint with the FCC.
The telephone company may make changes in its facilities, equipment, operation, or
procedures that could affect the operation of this device. The telephone company will
provide advance notice of any such changes so that you can make the necessary
modifications to maintain uninterrupted service.
If you experience trouble with this device, contact Eventide for warranty or repair
information:
Eventide Inc.
One Alsan Way
Little Ferry, J 07643
201-641-1200
If the device causes harm to the telephone network, the telephone company may ask that
it be disconnected until the problem is resolved.
This device cannot be used on public coin phone service provided by the telephone
company. Connection to party lines is subject to state laws and/or tariffs.

United States FCC Part 15 Compliance Statement
This device complies with the United States’ CFR 47 Part 15 (FCC Part 15). Specifically:
• FCC Part 15, Subpart B, Section 15.107(a) and Section 15.109(a), Class A Digital
Device.
Operation is subject to the following two conditions:
• The device may not cause harmful interference.
• The device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device as specified in Part 15 of the FCC rules. These limits are designed to provide
adequate and reasonable protection against harmful interference in a residential
environment. This equipment generates and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the manufacturer’s instructions, it
may cause harmful interference to radio, television, and/or wireless communications.
However, there is no guarantee that interference will not occur in a particular location or
installation. If this equipment does cause harmful interference to radio, television and/or
wireless reception (which can be determined by turning the unit off), the user is
encouraged to try to correct the interference by trying the following mitigation
techniques:
• Reorient and/or relocate the unit.
• Connect the equipment to an outlet on a circuit breaker different from the one to
which the unit receiving the interference is plugged.
• Consult an experienced radio/TV technician for assistance.
If necessary, the user should consult the dealer or an experienced radio/television
technician for additional suggestions. The user may find the following booklet prepared
by the Federal Communications Commission helpful:
"How to identify and Resolve Radio/TV Interference Problems."
This booklet is available from the U.S. Government Printing Office, Washington, DC
20402, Stock o. 004-000-00345-4.
Changes or modifications to the unit not expressly approved by the manufacturer could
void the user’s authority to operate this equipment.
Industry Canada ICES Statement
This digital apparatus does not exceed the Class B limits for audio noise emissions from
digital apparatuses as set forth in ICES-003 Draft 4 (February 2004).

Warranty Information
The Eventide unit covered by this warranty is built to exacting quality standards and
should give years of trouble-free service. If you are experiencing problems that are not
cleared up or explained as normal in the manual, your recourse is this warranty.
hat this warranty does and does not cover
Eventide warrants this unit to be free from defects in workmanship and material under
normal operation and service for a period of one year from the date of purchase, as
detailed below. At our discretion within the warranty period, we may elect to repair or
replace the defective unit. This means that if the unit fails under normal operation
because of such defect, we will repair the defective unit at no charge for parts or labor.
We also assume a limited responsibility for shipping charges, as detailed below.
THE WARRA TY DOES OT EXTE D BEYO D REPAIR OR REPLACEME T
AS STATED HEREI A D I O EVE T WILL WE BE RESPO SIBLE FOR
CO SEQUE TIAL OR I CIDE TAL DAMAGES CAUSED BY A Y DEFECT,
A D SUCH DAMAGES ARE SPECIFICALLY EXCLUDED FROM THIS
WARRA TY. OUR SOLE OBLIGATIO IS TO REPAIR OR REPLACE THE
DEFECTIVE U IT AS DESCRIBED HEREI .
The warranty DOES OT COVER any damage to the unit regardless of the cause of that
damage. The unit is a complex piece of equipment that does not react well to being
dropped, bounced, crushed, soaked or exposed to excessively high temperatures,
voltages, electrostatic or electromagnetic fields. If the unit is damaged for these or similar
causes, and the unit is deemed to be economically repairable, we will repair it and charge
our normal rates.
The warranty DOES OT COVER shipping damage, either to or from Eventide. If you
receive a new unit from us in damaged condition, notify us and the carrier; and we will
arrange to file an insurance claim and either repair or exchange the unit.
If you receive a new unit from a dealer in damaged condition, notify the dealer and the
carrier.
If we receive the unit from you with apparent shipping damage, we will notify you and
the carrier. In this case, you must arrange to collect on any insurance held by you or your
carrier. We will await your instructions as to how to proceed with the unit, but we will
charge you for all repairs on damaged units.
ho is covered under this warranty
The warranty applies to the original purchaser of a new unit from Eventide or an
authorized Eventide dealer. Demo units are also covered by this warranty under slightly
different circumstances (see below). Units that are used, or have been used as part of a
rental program, are not covered under any circumstances.

It is your responsibility to prove or to be able to prove that you have purchased the unit
under circumstances that pertain to the warranty. A copy of your purchase invoice is
normally necessary and sufficient for this.
If you have any questions about who is an authorized Eventide dealer, check with us.
Units with the serial number plate defaced or removed will not be serviced or covered by
this warranty.
hen the warranty becomes effective
The one-year warranty period begins on the day the unit is purchased from an Authorized
Eventide Dealer or, if the unit is drop-shipped from Eventide, on the day shipped, plus a
reasonable allowance for shipping delays. This applies whether or not you return your
warranty registration form.
When we receive a unit, this is how we determine whether it is under warranty:
1. If the unit was shipped from our factory within the past calendar year, we assume
that it is under warranty unless there is evidence to the contrary, such as its having
been sold as used or rented, etc.
2. If the unit was shipped from our factory more than a calendar year ago, we
assume it is not under warranty unless:
a) There is a warranty registration form on file showing that it has
been purchased within the past year under appropriate
conditions.
b) You send a copy of your purchase invoice indicating warranty
status along with the unit.
If the unit was used as a demo, the warranty runs from the date that the dealer received it.
The original purchaser gets the unexpired portion of that warranty.
When you send a unit for repair, you should indicate whether or not you believe it to be
under warranty. If you do not say the unit is under warranty, we will charge you for the
repair and we will not refund unless the charge was caused by an error on our part. If you
believe the unit to be under warranty and you do say it is but we disagree, you will not
incur any charges until the dispute is resolved.
ho performs the warranty work
The only company authorized to perform work under this warranty is Eventide, Little
Ferry, ew Jersey, USA.
Shipping with the United States or Canada
You are responsible for getting the unit to our door at no cost to us. We cannot accept
collect or COD shipments.

We will return the unit to you prepaid, at our expense, using an expeditious shipping
method, normally United Parcel Service or Federal Express. In areas not served by UPS
or Federal Express we will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express,
next day air, etc.), be sure you tell us and agree to pay shipping charges. If you specify a
method that does not permit collect or COD charges, remit sufficient funds to prepay
shipping.
Shipping from outside the United States or Canada
If you purchased the unit from a dealer in your country, consult with the dealer before
returning the unit.
If you wish to return the unit to us, please note the following:
• The unit must be prepaid to our door. This means that you are responsible for all
shipping charges, including customs brokerage and duties. When a unit is shipped
to us it must be cleared through United States Customs by an authorized broker.
You must make arrangements for this to be done. ormally, your freight
forwarder has a branch in the United States that can handle this transaction. We
can arrange to clear incoming shipments for you. If you want our assistance, you
must notify us before shipping the unit for repair, giving full details of the
shipment, and including a minimum of $250.00 in US funds to cover the
administrative and brokerage expenses. Any balance will be applied to the repair
charges or refunded. If a balance is due to us, we will request a further
prepayment.
• All shipments will be returned to you collect. If this is impossible because of
shipping regulations or money is due us, we will request prepayment from you for
the appropriate amount.
• All funds must be in $US. Payment may be made by check drawn on any bank in
the US, or by telegraphic funds transfer to our bank. If you send US currency, be
sure that it is sent by a method you can trace, such as registered mail. If you wish
to pay by Letter of Credit, be sure that it affords sufficient time for work to be
performed and the L/C negotiated, and that it is free from restrictive conditions
and documentation requirements.
• We reserve the right to substitute freight carriers. Although we will attempt to
honor your request for a specific carrier, it is frequently necessary to select a
substitute because of difficulties in communication or scheduling.
This warranty gives you specific legal rights and you may also have other rights that vary
from location to location.

Table of Contents
Contacting Eventide........................................................................................................ 3
via United States Mail................................................................................................. 3
via the Internet ............................................................................................................ 3
via Telephone.............................................................................................................. 3
via Facsimile ............................................................................................................... 3
via Email ..................................................................................................................... 3
Safety Precautions........................................................................................................... 3
Compliance Information ................................................................................................. 4
United States FCC Part 68 Telecommunications Statement....................................... 4
United States FCC Part 15 Compliance Statement..................................................... 5
Industry Canada ICES Statement................................................................................ 6
Warranty Information ..................................................................................................... 6
What this warranty does and does not cover .............................................................. 6
Who is covered under this warranty ........................................................................... 7
When the warranty becomes effective........................................................................ 7
Who performs the warranty work ............................................................................... 8
Shipping with the United States or Canada ................................................................ 8
Shipping from outside the United States or Canada ................................................... 8
Introduction....................................................................................................................... 21
Front Panel.................................................................................................................... 22
Rear Panel ..................................................................................................................... 26
Installation......................................................................................................................... 31
Unpacking the Unit ....................................................................................................... 31
Installing the Unit ......................................................................................................... 31
Powering Down the Unit .............................................................................................. 33
Operation........................................................................................................................... 35
Main Mode.................................................................................................................... 35

Recall Mode .................................................................................................................. 37
Emailing Messages from Recall Mode ..................................................................... 38
System Mode ................................................................................................................ 38
Save to USB Drive.................................................................................................... 40
Save to USB Drive by Call umber ..................................................................... 41
Save to USB Drive by Date Range ....................................................................... 41
Save to USB Drive by Call Filter ......................................................................... 42
Set Autorestore Time ................................................................................................ 42
Line Auto Jump Setup .............................................................................................. 43
High Traffic Mode Setup .......................................................................................... 43
Call Filter Use Setup................................................................................................. 44
Telephone & AUX Input Gain.................................................................................. 44
Automatic Gain Control Setup.................................................................................. 45
Monitor and Re-Record Output Level Adjust .......................................................... 45
Sampling and Compression ...................................................................................... 46
Recording Priority..................................................................................................... 47
Recording Activation ................................................................................................ 48
VOX Record Activation Threshold .......................................................................... 49
Set VOX Hold Time ................................................................................................. 50
Off Hook Activation Level ....................................................................................... 50
Test External Relay Closure Activation ................................................................... 51
Audible Beep Level .................................................................................................. 52
ALI/A I Setup.......................................................................................................... 52
Configure ALI/A I Serial Ports............................................................................... 54
Centralized Archiving Setup..................................................................................... 54
Centralized Archive Pointer Setup............................................................................ 55
Centralized Archive Status ....................................................................................... 56
Date/Time Setup ....................................................................................................... 56
Ethernet Setup........................................................................................................... 57
Email Address Setup................................................................................................. 58

Email Server Setup ................................................................................................... 59
Security Level ........................................................................................................... 60
Password Setup ......................................................................................................... 60
Add-On License Key ................................................................................................ 61
Add User ................................................................................................................... 61
Delete User................................................................................................................ 62
Configure Line ame ............................................................................................... 62
Split Mode................................................................................................................. 63
Import/Export System Configuration ....................................................................... 63
Firmware Upgrade .................................................................................................... 64
Raid Status ................................................................................................................ 65
Total Call Count........................................................................................................ 65
System Halt/Reboot .................................................................................................. 66
System Information Screen....................................................................................... 66
System Alerts Screen ................................................................................................ 67
Call Filter .......................................................................................................................... 69
Date and Time Filter ..................................................................................................... 70
Incoming Line Filter ..................................................................................................... 70
DTMF Digits Filter ....................................................................................................... 71
Caller ID Digits Filter ................................................................................................... 71
Split Mode......................................................................................................................... 73
Factory Defaults................................................................................................................ 75
Connector Pinouts............................................................................................................. 77
Front Panel.................................................................................................................... 77
USB A “Host Side” Connector ................................................................................. 79
USB B “Peripheral Side” Connector ........................................................................ 79
Monitor Output Connector........................................................................................ 80
Re-Record Output Connector ................................................................................... 81

Headphone Output Connector................................................................................... 82
Rear Panel ..................................................................................................................... 83
Power Input Connector ............................................................................................. 85
Telephone Line Connectors ...................................................................................... 86
Auxiliary Input Connectors....................................................................................... 87
ALI Input Connector................................................................................................. 87
A I Input Connector ................................................................................................ 88
External Activity Connector ..................................................................................... 89
Time Sync Input / Console Connector...................................................................... 91
USB A “Host Side” Connectors ............................................................................... 92
Ethernet Connector ................................................................................................... 93
Reference Documents ....................................................................................................... 95
Connectors/Connections ............................................................................................... 95
Protocols ....................................................................................................................... 95
Index ................................................................................................................................. 97

Table of Figures
Figure 1: Front Panel Diagram ........................................................................................ 23
Figure 2: Rear Panel Diagram.......................................................................................... 27
Figure 3: Power Up Screen .............................................................................................. 32
Figure 4: Boot Screen ...................................................................................................... 33
Figure 5: Main Screen...................................................................................................... 33
Figure 6: Main Screen...................................................................................................... 35
Figure 7: Recall Screen.................................................................................................... 37
Figure 8: Recall Email Screen ......................................................................................... 38
Figure 9: System Screen .................................................................................................. 38
Figure 10: Password Screen............................................................................................. 39
Figure 11: System Screen ................................................................................................ 40
Figure 12: Save Call to USB Drive Screen...................................................................... 40
Figure 13: Save Call to USB Drive By umber Screen.................................................. 41
Figure 14: Save Call to USB Drive By Date Range Screen ............................................ 41
Figure 15: Save Call to USB Drive By Call Filter Screen............................................... 42
Figure 16: Autorestore Screen ......................................................................................... 42
Figure 17: Line Auto Jump Setup Screen ........................................................................ 43
Figure 18: High Traffic Mode Setup Screen.................................................................... 43
Figure 19: Call Filter Use Setup Screen .......................................................................... 44
Figure 20: Telephone and AUX Input Gain Screen......................................................... 44
Figure 21: AGC Screen.................................................................................................... 45
Figure 22: Monitor and Re-Record Output Level Adjust Screen.................................... 46
Figure 23: Telephone Activation Level Screen ............................................................... 46
Figure 24: Recording Priority Screen .............................................................................. 47
Figure 25: Record Activation Screen............................................................................... 48
Figure 26: VOX Record Activation Threshold Screen.................................................... 49
Figure 27: Telephone Activity Hold Time Screen........................................................... 50

Figure 28: Off Hook Activation Level Screen................................................................. 51
Figure 29: Test External Closure Screen ......................................................................... 51
Figure 30: Audible Beep Level Screen............................................................................ 52
Figure 31: ALI/A I Setup Screen ................................................................................... 52
Figure 32: Configure ALI/A I Serial Ports Screen ........................................................ 54
Figure 33: Centralized Archive Setup Screen.................................................................. 54
Figure 34: Centralized Archive Pointer Setup Screen ..................................................... 55
Figure 35: Centralized Archive Status Screen ................................................................. 56
Figure 36: Date & Time Setup Screen............................................................................. 56
Figure 37: Ethernet Setup Screen ..................................................................................... 58
Figure 38: Email Address Setup Screen .......................................................................... 58
Figure 39: Email Server Setup Screen ............................................................................. 59
Figure 40: Security Level Screen..................................................................................... 60
Figure 41: Password Setup Screen................................................................................... 60
Figure 42: Add-On License Key Screen.......................................................................... 61
Figure 43: Add User Screen............................................................................................. 61
Figure 44: Delete User Screen ......................................................................................... 62
Figure 45: Line aming Screen....................................................................................... 63
Figure 46: Split Mode Screen .......................................................................................... 63
Figure 47: RAID Import/Export System Configuration Screen ...................................... 64
Figure 48: Update Screen................................................................................................. 65
Figure 49: RAID Status Screen........................................................................................ 65
Figure 50: Total Call Count Screen ................................................................................. 66
Figure 51: System Halt/Reboot Screen............................................................................ 66
Figure 52: System Information Screen ............................................................................ 67
Figure 53: System Information Screen ............................................................................ 67
Figure 54: Call Filter Setup Screen.................................................................................. 69
Figure 55: Date and Time Filter Screen........................................................................... 70

Figure 56: Incoming Line Filter Screen........................................................................... 70
Figure 57: DTMF Digits Filter Screen............................................................................. 71
Figure 58: Caller ID Digits Filter Screen......................................................................... 71
Figure 59: Front Panel Connector Locations ................................................................... 78
Figure 60: Front Panel USB A Connector Pin Diagram.................................................. 79
Figure 61: Front Panel USB B Connector Pin Diagram .................................................. 80
Figure 62: Front Panel Monitor Connector Pin Diagram ................................................ 81
Figure 63: Front Panel Re-Record Connector Pin Diagram ............................................ 81
Figure 64: Front Panel Headphone Connector Pin Diagram ........................................... 82
Figure 65: Rear Panel Connector Locations .................................................................... 85
Figure 66: Rear Panel Connector Locations .................................................................... 85
Figure 67: Rear Panel DC Power Connector Pin Diagram.............................................. 85
Figure 68: Rear Panel Telephone Line RJ-11 Connector Pin Diagram........................... 86
Figure 69: Rear Panel Auxiliary Input Connector Pin Diagram...................................... 87
Figure 70: Rear Panel ALI DB-9 Connector Pin Diagram .............................................. 88
Figure 71: Rear Panel A I DB-9 Connector Pin Diagram.............................................. 89
Figure 72: Rear Panel External Activity DB-9 Connector Pin Diagram ......................... 90
Figure 73: Rear Panel Time Sync/Console DB-9 Connector Pin Diagram ..................... 91
Figure 74: Rear Panel USB A Connector Pin Diagram................................................... 93
Figure 75: Rear Panel Ethernet RJ-45 Connector Pin Diagram ...................................... 94

Table of Tables
Table 1: Front Panel Legend............................................................................................ 26
Table 2: Rear Panel Legend............................................................................................. 30
Table 3: Status Field Descriptions ................................................................................... 36
Table 4: Compression Methods ....................................................................................... 47
Table 5: Line Activation Methods ................................................................................... 48
Table 6: Line Activation Methods ................................................................................... 49
Table 7: Clock Synchronization Methods........................................................................ 57
Table 8: Factory Defaults................................................................................................. 76
Table 9: Front Panel USB A Connector Pin Description ................................................ 79
Table 10: Front Panel USB B Connector Pin Description............................................... 80
Table 11: Front Panel Monitor Connector Pin Description ............................................. 81
Table 12: Front Panel Re-Record Connector Pin Description......................................... 82
Table 13: Front Panel Headphone Connector Pin Description........................................ 82
Table 14: Rear Panel DC Power Connector Pin Description .......................................... 85
Table 15: Rear Panel Telephone Line RJ-11 Connector Pin Description ....................... 86
Table 16: Rear Panel Auxiliary Connector Pin Description............................................ 87
Table 17: Rear Panel ALI DB-9 Connector Pin Description........................................... 88
Table 18: Rear Panel A I DB-9 Connector Pin Description .......................................... 89
Table 19: Rear Panel External Activity DB-9 Connector Pin Description...................... 90
Table 20: Rear Panel Time Sync/Console DB-9 Connector Pin Description.................. 92
Table 21: Rear Panel USB A Connector Pin Description................................................ 93
Table 22: Rear Panel Ethernet RJ-45 Connector Pin Description ................................... 94

19
Introduction
The DIR911t is Eventide’s second-generation Direct Instant Recall (DIR) recorder.
Eventide’s instant recall recorders take telephone and/or line level input sources as
inputs, digitizes them, and stores them in internal memory (or optionally to an internal
hard drive). Once recorded, the user is then free to instantly recall any call and playback
exactly what came in from the source. Additionally, the unit can record “out of band”
data such as Caller ID digits, Automatic Location Identification (ALI) information, and
Automatic umber Identification (A I) information. The unit also offers (but is in no
way limited to) the following features:
• Playback speed control. Speed control allows the operator to play back the
message slower or faster without any detectable changes in audio pitch.
• Uninterruptible Power Supply. The unit contains an internal battery pack giving
the unit up to 5 minutes of back up power.
• External Activation Indication. RS-232 level outputs that indicate that a line is
actively recording.
• External Activation Control. RS-232 level (with “relay closure to ground pin”
compatibility) inputs that can be used to tell the unit to record.
• Live monitoring. Live monitoring of any input source.
• Re-Record output. A re-record output is available and can be used to record as
the unit is playing back.
• Multiple line capability. The DIR911t can independently monitor and record up
to 4 telephone lines or 4 line level input sources depending on the configuration
purchased.
• etworking. The DIR911t contains a 10/100Mbps Ethernet LA port for
advanced networkability.
• Email calls and status. The unit can send an email to the system administrator
when it detects an alarm condition (memory full, etc.) and daily status logs.
Additionally it can email call files to the call center manager.
• USB Interfaces for both call archiving and for system upgrades.

DIR911T User Guide
20
• External time synchronization. The unit can synchronize its internal clock to
external sources such as TP time servers, MEA compatible GPS receivers, and
E A compatible time sources.
• Intelligent call filtering. The unit has extensive user configurable call filters that
allow for precise and easy call searches.
• Internal Hard Drives. The device may be factory configured to contain internal
hard drives. This option can provide call storage for over 3300 channel hours of
recording space stored on a pair of RAID 0 (mirrored) configured internal hard
drives.
Front Panel
The front panel of the DIR911t has been designed for simplicity, elegance, and above all
ease of use. The controls and ports of the DIR911t front panel is shown in Figure #1.
Further, if you have used the previous Eventide model DIR911 you will immediately be
familiar with the new DIR911t.