Evo VEGA 3000 Series User manual

VEGA 3000
User Guide
C’less MSRICC Touch
screen
Printer Battery
Mobile Payment Terminal
• Countertop (VEGA 3000 C)
• Countertop & PIN Pad
(VEGA 3000 C&P)
• Mobile (VEGA 3000 M)
Guide Version 4.0.2

VEGA 3000 C/M/P Full Guide 2
Important notes 3
Description of VEGA 3000 C/M terminal 4
Description of VEGA 3000 C&P 5
ECR integration 5
LAN and power connection (VEGA 3000 C, C&P) 6
PIN Pad connection 6
Power connection (VEGA 3000 M) 7
Printer 8
Idle screen 10
General guidelines for using the terminal 11
Functions of the terminal 12
Sale transaction 13
Sale with contactless card 14
Under CVM limit 14
Over CVM limit 15
Sale with a chip card 16
Sale with magstripe 17
Sale with DCC 18
Sale with tip 19
MOTO or Manual PAN entry 20
Merchant receipt print error 21
Pre-authorization 22
Finish-authorization 22
Reprint receipt 22
Reverse the last transaction 22
Refund 23
Handshake 23
Version info 23
User settings 24
Administration 25
Close shift 25
Print shift totals 25
Close Batch 25
Subtotal 25
Transaction Journaling 26
Network settings 27
Software update 27
Terminal 27
Reference 28
Pairing with POS 28
Receipt description 29
Technical specications 30
Content

VEGA 3000 C/M/P Full Guide 3
Transport the appliance only in its original packaging (to
protect it against knocks and bumps).
In the event of an emergency (e.g., damaged housing,
damaged power supply cable, penetration of liquids or
foreign objects),
immediately switch off the appliance and disconnect it
from the mains.
CAUTION: There is a risk of explosion if the battery is re-
placed by an incorrect type. Dispose of used batteries
according to the instructions.
Appliances may be repaired only by authorized technicians.
Unauthorized opening of the housing or inexpert repairs
can not only result in considerable personal danger but
will also invalidate your warranty and liability protection.
Location
Do not expose your terminal to a direct or indirect effect
of high temperatures, as this may damage the equipment.
Make sure that no foreign matter or uid gets into the
terminal.
Terminal VEGA should not be placed in close proximity of
sources of vibration or oscillation.
Place the device on aat solid surface, and at an appropri-
ate distance from the wiring or asocket outlet when using
AC supply. Determine the distance according to the length
of the connecting power supply cable.
The payment terminal uses aLAN, Wi-Fi or GPRS connec-
tion (dependent on the terminal type). Therefore use it in
areas with undisturbed and sucient quality of the signal.
Temperature / Working conditions
Near proximity of mobile phones, network adapters or
other sources of electromagnetic radiation can cause
failure or malfunction of the device. Therefore maintain
asafe distance between the terminal and the sources of
electromagnetic elds.
Protect the terminal against moisture and dust, as this
may result in ashorter life of the equipment.
The terminal should be operated in adry environment
where working temperature is in the range of +0 to +50 °C
If an appliance is brought into the service area from
a colder environment, condensation may occur. The
appliance must be absolutely dry before activation. This
requires an acclimatization time of at least two hours.
Ensure that the nominal voltage of the external power
supply corresponds to the local mains voltage.
To completely separate the appliance from the mains
voltage, switch off the appliance and disconnect it from
the mains and remove the battery where relevant.
Ensure that no foreign objects (e.g., paper clips) or
liquids enter the appliance’s housing. This may result in
electric shock or short circuit.
Protect the appliance from vibrations, dust, moisture
and heat.
Maintenance of the terminal
Always turn off the system before cleaning.
Read the product manual for detailed information about
cleaning and maintenance.
The unit can be cleaned with adamp cloth or antistatic
cloth. Do not use any chemicals.
Never use petrol or other solvents.
Otherwise, you may damage the plastic housing of the
device.
LCD Display
If the display element is damaged and the liquid crystal
solution leaks out onto your hands or clothing, please
wash your hands or clothing immediately under running
water for at least 15 minutes, using soap or alcohol. If the
liquid comes into contact with your eyes, seek immediate
medical care.
Guarantee
Any unprofessional intervention into the terminal or net-
work sources or in the event of improper use will void
the warranty.
Important notes

VEGA 3000 C/M/P Full Guide 4
Cancel
button
Magnetic
stripe card
reader
Power
socket
(VEGA 3000M)
Colour
touch
screen
Chip
card
reader
Power
button
Printer
Correction
button
OK
button
Contactless
card
reader
Description of VEGA 3000 C/M terminal
Terminal VEGA 3000 C/M is used for elec-
tronic acceptance of payment cards. It is
certied according to the international EMV
specications. An integral part of the terminal
is areader of a contactless, chip and magnet-
ic cards. It is also provided with akeyboard,
adisplay and athermal printer.
Data transmission between the terminal
and the central authorisation server is via
LAN, GPRS or WiFi connection (depending
on terminal type and conguration). The
transmitted data is encrypted to comply with
security standards.
Terminal Vega 3000 C is acountertop solu-
tion designed to be used at a xed place. It
does not contain the battery and must be
connected to power all the time. The terminal
can be connected to the internet via LAN or
WiFi.
Terminal Vega 3000 M is amobile solution
designed for wireless mobile usage. It is pow-
ered by the internal battery and connected to
the internet via GPRS or WiFi.

VEGA 3000 C/M/P Full Guide 5
Vega 3000 C can be integrated with Vega
3000 P which then serves as PIN Pad. In
this conguration, Vega 3000 C is used as a
device for a merchant (entering amount, con-
trolling the payment and printing) and Vega
3000 P as a device for cardholder (showing
amount to pay, reading card and PIN).
Vega 3000 P can be integrated with an ECR.
In this conguration, the ECR controls the ter-
minal, provides the printer for receipt printing
and internet connection. Vega 3000 P serves
as a device for cardholder (showing amount
to pay, reading card and PIN), the merchant
uses ECR to enter the amount, control the
payment and print.
Vega 3000 C can be also integrated with ECR
and receive transaction commands directly
from ECR. In case of Vega 3000 C integra-
tion the print of receipt can be done by either
terminal of ECR (depends on conguration).
Please refer to the provider of your ECR for
details and how to integrate with the terminal.
Description of VEGA 3000 C&P
ECR integration
Contactless
card
reader
Magnetic
stripe card
reader
Chip
card
reader

VEGA 3000 C/M/P Full Guide 6
LAN and power connection
(VEGA 3000 C, VEGA 3000 C&P)
Terminal can be connected to the internet via LAN
or WiFi. If LAN connection is required, connect LAN
cable as shown on the picture.
Vega 3000C does not contain a battery and must
be connected to power all the time. Plug terminal
to power using enclosed DC adapter.
Power ON
The terminal is switched ON automatically after
connection to power. The terminal boot takes
approx 1 minute.
PIN Pad connection
Connect PIN Pad to VEGA 3000 C through second
USB slot (USB 2) as shown on the picture.
Power
cable
LAN
cable
USB1 USB2
COM2
COM1
LAN

VEGA 3000 C/M/P Full Guide 7
Power connection
(VEGA 3000 M)
Terminal VEGA 3000 M contains a battery
and can be operated without being perma-
nently connected to power. If the battery level
is low it must be connected to power and
recharged. Plug the terminal to power using
the enclosed DC adapter as shown on the
left picture.
Using Charging Cradle/Base
To simplify handling the terminal the Charging
cradle/base can be used. Connect cradle to
the power using the enclosed DC adapter
as shown on the top right picture and insert
terminal into it as shown on the bottom right
picture.
Power ON
The terminal is switched on by long (>3 sec)
pressing of the “Power” button located on
the bottom left of the keyboard. The terminal
takes approximately 1 minute to start.
The terminal is switched off by pressing the
power button and selecting "Shutdown".
Power
cable
Power
cable

VEGA 3000 C/M/P Full Guide 8
Grasp by nails
the protruding
section
Printer
The thermal printer is used to print receipts
for transactions and other information at
a print speed of up to 100 mm/second
(about 18 rows/sec.)
The new Easy-Click technology makes the
process of inserting anew paper roll into the
printer simpler and faster.
Printer roll replacement
1 Ensure that the leading edge of the paper
is at and smooth, free of any adhesive tape
used to prevent the paper to unwind during
transport etc.
2 Open the back cover of the terminal. Grasp
by nails the protruding section pulling it gently
towards the display. The printer cover will
partially open.
3 Put the paper exactly in the space of the
feed roller in such away that the loose end
of the roll unwinds along the inner edges up-
wards. See picture on next page. Unroll some
of the paper to form an overlap and using

VEGA 3000 C/M/P Full Guide 9
both thumbs simultaneously snap the back
cover of the terminal back into its position.
• The standard roll size:
VEGA 3000 C
width 57 mm × 50 mm diameter (max.)
VEGA 3000 M
width 57 mm × 40 mm diameter (max.)
• The approaching end of the roll is signalled
by an end-of-roll colouring
• Empty paper roll tray is indicated by an icon
on the screen
Using other than recommended rolls may
result in damage to the printer and may void
any warranty.

VEGA 3000 C/M/P Full Guide 10
Idle screen
After the terminal is switched on, the display
shows the initial screen where there are three
symbols, representing Sale function, Menu
and Quick Menu.
Castles Vega 3000 C/M terminal com-
municates with the user via a 3.5-inch
touch LCD display with a resolution of
320 × 480 pixels.
29/04/16 13:14:15 95%
Contactless
indicator
Introductory
graphics
Status
bar
Quick
pay
Quick
menu
Menu

VEGA 3000 C/M/P Full Guide 11
While the terminal is waiting for atransaction,
it is in the “Idle state”. The Idle state is shown
in the gure on the previous page. In the up-
per part, the screen displays the Status bar
indicating the current status of the terminal
(network connection, battery etc.), and the
signal level. Some icons are not applicable
for the particular type of terminal and con-
guration (for example battery status is not
shown on Vega 3000 C terminal, LAN status
for Vega 3000 M etc).
Differences in acceptance of chip
and magnetic cards
Chip or Contactless Card
If the card is equipped with a contact or
contactless chip the use of the chip takes
precedence over the magnetic strip. If an
attempt is made to execute atransaction
primarily by magnetic strip, the terminal will
not allow the transaction.
Contactless cards are are tapped against the
screen (above the contactless transactions
logo). The chip card is inserted into the card
reader with the chip facing up so that the
magnetic strip on the right side is facing
down. Acard reader is located in the lower
part of the terminal.
After correctly entering the PIN the terminal
communicates with the bank network. In
case of positive outcome areceipt is printed
out, otherwise, the reason for rejecting the
transaction is printed out.
If the signature is required, the receipt
contains space for signature and has to be
signed by the cardholder.
Magnetic card
The card is read by sliding the card through
amagnetic track reader located on the right-
hand side of the terminal. The card can be
read in both directions.
The user shall inspect the security features
of the card, perform avisual inspection of
the card number and compare the signature
on the receipt with the signature on the card.
In case of suspicion arequest for additional
proof of identity is made.
In general magnetic cards have been almost
replaced by chip cards, which offer higher
security and protection for both cardholder
and merchant.
Contactless Chip Magstripe
General guidelines for using the terminal
In case of integration with PIN pad card is
accepted by PIN pad device.

VEGA 3000 C/M/P Full Guide 12
Functions of the terminal
The payment application offers payment
functions and features needed for the
management of the terminal. The available
functions are shown in the list on this page.
Menu
To access the required function press the
Menu or Quick Menu key in the idle state.
Selection of one of the function is done by
touching the required item on the screen or
in case of Menu also using the Up/Down
navigation buttons positioned in the lower
section of the touch screen. Up and Down
movement can be also achieved by pressing
the keypad key “2” or “8”.
The selected function must be conrmed by
a“tap” on the screen, by pressing OK (green
button), or by keypad key “5”.
If it is necessary to cancel the operation, press
the Cancel key (the red button on the keypad).
Abutton with aleft arrow will appear on the
display. Press this button to return to the
previous menu.
00 Sale
01 Pre-Authorization
02 Finish-Authorizat.
03 Reprint Receipt
04 Reverse last trans.
05 Refund
06 Handshake
07 Version info
08 User settings
 Language
Brightness
 Keyboard backlight
 Keyboard beeping
Customer receipt
Colour theme
Manager Password
Factory reset
09 Administration
Print shift total
Close Shift
Subtotal
Close Batch
Journal
Network settings
 Software Update
 Terminal
Note: Available functions and its organization in Menu
and Quick Menu can differ according to particular
terminal conguration. Some functions might not be
available (because not relevant for particular usage) or
mightbeorganizedindifferentorderorsubmenu.
00 Sale
03 Reprint Receipt
01 Pre-Authorization
04 Reverselasttrans.
02 Finish-Authorizat.
05 Refund

VEGA 3000 C/M/P Full Guide 13
Sale transaction
The SALE transaction is the basic operation of
the terminal, used for atransfer of the entered
amount from the account of the cardholder
onto the account of the merchant.
The transaction SALE, set as the default can
be initiated by Quick Pay function from Idle
screen, Sale function from Menu or Quick
Menu, or by typing amount on the numeric
keypad.
The nancial amount of sale is inserted. After
pressing the OK button the amount is shown
on the screen and the user is asked to use
the card.
Transaction procedure depends on whether
amagnetic card only or chip card is used.
00 Sale
01 Pre-Authorization
02 Finish-Autorizat.
03 Reverselasttrans.
04 Reprint Receipt
05 Refund
0,00
EUR
Enter the amount:

VEGA 3000 C/M/P Full Guide 14
This payment method uses the contactless
function of chipcard (if the card supports it)
or communication with a mobile device via
NFC (Apple Pay, Google Pay, etc.).
A card enabled for contactless payment is
held against the screen of the terminal above
the contactless logo. See the picture below.
The cardholder verication by PIN is not re -
quired for payments lower than CVM limit and
the card can be approved oine. In excep-
tional cases (according to the setting by the
credit card issuer), the transaction verication
by PIN may be required for transactions under
CVM limit.
The terminal might require contact payment
with a PIN as a security measure.
xxx.xx EUR
Use card
Card read OK
Remove card
Sale
FINISHED
Press akey
Enter the amount
Approved
Sale
Sale with contactless card under CVM limit
(typically up to 20/25€ - depends on country specics)

VEGA 3000 C/M/P Full Guide 15
This payment method uses a contactless
function of chipcard (if the card supports it) or
communication with mobile phones via NFC.
Acard enabling contactless payment is held
against the screen terminal above the con-
tactless logo. See the picture below.
In case of sale with transaction amount
above CVM limit, the cardholder is veried
by PIN.
xxx.xx EUR
Use card
Card read OK
Remove card
Sale
FINISHED
Press akey
PIN
****
Enter PIN and OK
Enter the amount
Approved
Sale
Sale with contactless card over CVM limit
(tipically over 20/25€ - depends on country specics)

VEGA 3000 C/M/P Full Guide 16
Sale with a chip card
Insert a card into the chip reader located on
the bottom of the terminal. See the picture
below.
The cardholder is veried by PIN or signature
(depends on the card).
In case of using achip card, the card remains
inserted in the reader throughout the whole
transaction. Removing the card during the
transaction processing can damage the
card and will result in the transaction being
declined. Signature OK?
1=Yes 0=No
xxx.xx EUR
Use card
Sale
FINISHED
Press akey
PIN:
****
Enter PIN and OK
Enter the amount
Remove card
Sale

VEGA 3000 C/M/P Full Guide 17
Sale with magstripe
Asale transaction with amagnetic card can
be activated by sliding the card through the
magnetic card reader on the right side of
the terminal in any direction. See the picture
below.
After sliding the card through the card reader
the terminal display will show information
about the card. The user checks the card
number and its validity displayed on the
screen. If the information matches the user
conrms by pressing the OK key.
If the data on the card is inconsistent with the
data on the terminal display the user ends
the transaction by pressing the CANCEL key.
The cardholder is veried by PIN or signature
(depends on the card).
Signature OK?
1=Yes 0=No
xxx.xx EUR
Use card
Sale
FINISHED
Press akey
PIN:
****
Enter PIN and OK
Enter the amount
Remove card
Sale

VEGA 3000 C/M/P Full Guide 18
Sale with DCC
If the currency of card differs from local cur-
rency (currency of terminal) the terminal can
offer DCC (Dynamic Currency Conversion)
service. It occurs in acase when a sale is
paid by a foreigner. In this case, the terminal
automatically offers the possibility to conduct
the sale in cardholder’shome currency. The
terminal shows the exchange rate between
card currency and terminal currency and
mark-up.
The user is then offered to accept payment in:
1 Card currency (sale with DCC)
2 Terminal currency (standard sale)
User select key 001 (DCC) or 002 (standard)
Availability of this function depends on local
conguration and conditions. This function is
not available for a contactless transaction, so
the contactless transaction might be in case
of a foreign card (card currency differs from
terminal currency) forbidden and cardholder
is asked to use chip card.
The DCC service is activated when the sale
amount is greater than the DCC limit (de-
pends on local conguration).
xxx.xx EUR
Use card
Exchange rate x.xx
Markup x.xx %
1. x.xx USD
2. x.xx EUR
PIN:
****
Enter PIN and OK
Enter the amount
Select the currency
Sale
FINISHED
Press akey
Remove card
Sale

VEGA 3000 C/M/P Full Guide 19
Sale with tip
For certain merchants (for example restau-
rants) tip functionality might be activated.
If this function is enabled the amount of tip
is required to be entered after the standard
transaction amount.
Original amount and tip are added and send
for authorization as one nal sale amount.
On the receipt, the original amount and tip
amount are printed separately.
Summary of tips is printed on shift receipt
initiated by "Print shift totals" or "Close shift"
function.
Enter the tip
xxx.xx EUR
PIN:
****
Enter PIN and OK
Enter the amount
Sale
Sale
FINISHED
Press akey
Remove card
xxx.xx EUR
Use card

20
MOTO or Manual PAN entry
MOTO transaction (Mail Order / Telephone
Order) enables to accept a card without card-
holder (and card) being present. In this case, a
cardholder must share with the user (by Mail
or Telephone) PAN of the card, validity data
and secret CVC/CVM code which are entered
manually using terminal’s keyboard.
Manual PAN entry enables to accept a card
without the card being electronically read
(card is damaged). In this case, the PAN of the
card and validity data are entered manually
using the terminal’s keyboard.
MOTO or Manual PAN entry function is initiat-
ed by pressing the yellow [ ] button when the
terminal is waiting for the card to be tapped
or inserted.
The PAN of the card and validity date is lled.
Then the user is asked whether a customer
is present. Red [ ] button must be used in
a case when the cardholder is not present
(MOTO), Green [ ] button if the cardholder
is present (Manual PAN entry).
CVC or CVV is entered, card details are con-
rmed and the transaction is processed.
In the case of Manual PAN, entry signature
is required.
In the case of MOTO, the MOTO 1 description
is printed into the receipt.
This function is applicable in case of Sale,
Pre-Authorization, Finish-Authorization and
Refund.
-------------------------
EVO
*TEST*
Castles VEGA3000
-------------------------
21.10.2016 11:56:11
000008/001/07
TICKET FOR THE CUSTOMER
-------------------------
Terminal:TID001
(MID001/BANKTID001/CA1)
Card:Maestro
xxxxxxxxxxxx1234
AID:A0000000043060
MAESTRO
Sale
MOTO
Amount: EUR 12.00
Tip: EUR 0.00
VEGA 3000 C/M User Guide
Note: The MOTO or Manual PAN entry function can be
enabled for a particular transaction type by particular
terminalconguration.
Manual entry
Card number:
Is customer present?
NO[ X ]/YES[ OK ]
?
1