Extreme Networks AP3000 User manual

ExtremeWireless™AP3000 Access Point
Installation Guide
9037460-00 AA
May 2023

Copyright © 2023 Extreme Networks, Inc. All rights reserved.
Legal Notice
Extreme Networks, Inc. reserves the right to make changes in specications and other
information contained in this document and its website without prior notice. The reader should
in all cases consult representatives of Extreme Networks to determine whether any such changes
have been made.
The hardware, rmware, software or any specications described or referred to in this document
are subject to change without notice.
Trademarks
Extreme Networks and the Extreme Networks logo are trademarks or registered trademarks of
Extreme Networks, Inc. in the United States and/or other countries.
All other names (including any product names) mentioned in this document are the property
of their respective owners and may be trademarks or registered trademarks of their respective
companies/owners.
For additional information on Extreme Networks trademarks, see: www.extremenetworks.com/
company/legal/trademarks
Open Source Declarations
Some software les have been licensed under certain open source or third-party licenses.
End-user license agreements and open source declarations can be found at: https://
www.extremenetworks.com/support/policies/open-source-declaration/

Table of Contents
Preface.............................................................................................................................................. 5
Text Conventions..................................................................................................................................................................................5
Documentation and Training....................................................................................................................................................6
Help and Support................................................................................................................................................................................7
Subscribe to Product Announcements...................................................................................................................7
Send Feedback..................................................................................................................................................................................... 8
AP3000 Overview..........................................................................................................................9
Product Specications.................................................................................................................................................................. 10
Antennas........................................................................................................................................................................................10
Radios...............................................................................................................................................................................................10
Ports and Connectors:...........................................................................................................................................................11
Physical Dimensions..............................................................................................................................................................11
Environmental Specications.........................................................................................................................................11
Troubleshoot.................................................................................................................................................................................11
Hardware Ports.....................................................................................................................................................................................11
LED Status ..............................................................................................................................................................................................13
Power Prole..........................................................................................................................................................................................15
Supported Accessories..................................................................................................................................................................15
Supported Mounting Accessories.............................................................................................................................. 15
Supported Power Accessories.......................................................................................................................................16
Other Accessories....................................................................................................................................................................17
Micro USB Console Port Information.................................................................................................................................17
MAC Address.........................................................................................................................................................................................18
Cleaning Guidelines for Radome..........................................................................................................................................18
Purchase Order Information.................................................................................................................................................... 19
Access Point Installation..........................................................................................................20
Installation Work Flow................................................................................................................................................................... 21
Box Contents.........................................................................................................................................................................................21
Install the Access Point on a Wall or a Flat Ceiling.................................................................................................22
Install the Access Point to a Wall with AH-ACC-BKT-AX-WL.......................................................................... 22
Install the Access Point on a Silhouette Ceiling....................................................................................................... 23
Install the Access Point to a 9/16th T-bar Ceiling.....................................................................................................26
Install the Access Point on a 15/16-inch T-bar.............................................................................................................29
Install the Access Point on a Junction Box...................................................................................................................32
Install the Access Point on a Beam.................................................................................................................................... 33
Connect a Power Supply.............................................................................................................................................................35
Lock Your Access Point................................................................................................................................................................ 36
Post Installation................................................................................................................................................................................. 36
Regulatory and Compliance Information.......................................................................... 38
Safety Guidelines.............................................................................................................................................................................. 38
ExtremeWireless™AP3000 Access Point Installation Guide iii

Professional Installation Instruction.................................................................................................................................. 39
Installation personnel..........................................................................................................................................................39
Instructions d'installation professionnelle..........................................................................................................39
FCC Notice (Part 15 - Class B).................................................................................................................................................. 39
FCC Radiation Exposure Statement.................................................................................................................................40
Conformitè Europëenne (CE) Information....................................................................................................................41
CE Marking and European Area (EEA)............................................................................................................................. 41
Brazil Anatel Statement............................................................................................................................................................... 41
Mexico Compliance Statement..............................................................................................................................................41
Extreme Networks EU Importer Address......................................................................................................................42
Extreme Networks UK Address.............................................................................................................................................42
UK Statement and CE Statement.......................................................................................................................................42
Industry Canada Notice.............................................................................................................................................................. 43
Taiwan Regulatory Statement...............................................................................................................................................44
European Waste Electrical and Electronic Equipment (WEEE) Notice............................................... 44
Supplement to Product Instructions............................................................................................................................... 45
Declaration of Conformity in Languages of the European Community..............................................45
Index................................................................................................................................................49
Table of Contents
iv ExtremeWireless™AP3000 Access Point Installation Guide

Preface
Read the following topics to learn about:
•The meanings of text formats used in this document.
•Where you can nd additional information and help.
•How to reach us with questions and comments.
Text Conventions
Unless otherwise noted, information in this document applies to all supported
environments for the products in question. Exceptions, like command keywords
associated with a specic software version, are identied in the text.
When a feature, function, or operation pertains to a specic hardware product, the
product name is used. When features, functions, and operations are the same across an
entire product family, such as ExtremeSwitching switches or SLX routers, the product is
referred to as the switch or the router .
Table 1: Notes and warnings
Icon Notice type Alerts you to...
Tip Helpful tips and notices for using the product
Note Useful information or instructions
Important Important features or instructions
Caution Risk of personal injury, system damage, or loss of
data
Warning Risk of severe personal injury
ExtremeWireless™AP3000 Access Point Installation Guide 5

Table 2: Text
Convention Description
screen displays This typeface indicates command syntax, or represents
information as it is displayed on the screen.
The words enter and
type
When you see the word enter in this guide, you must type
something, and then press the Return or Enter key. Do not
press the Return or Enter key when an instruction simply
says type .
Key names Key names are written in boldface, for example Ctrl or Esc.
If you must press two or more keys simultaneously, the
key names are linked with a plus sign (+). Example: Press
Ctrl+Alt+Del
Words in italicized type Italics emphasize a point or denote new terms at the place
where they are dened in the text. Italics are also used
when referring to publication titles.
New information. In a PDF, this is searchable text.
Table 3: Command syntax
Convention Description
bold text Bold text indicates command names, keywords, and
command options.
italic text Italic text indicates variable content.
[ ] Syntax components displayed within square brackets are
optional.
Default responses to system prompts are enclosed in
square brackets.
{ x | y | z } A choice of required parameters is enclosed in curly
brackets separated by vertical bars. You must select one of
the options.
x | yA vertical bar separates mutually exclusive elements.
< > Nonprinting characters, such as passwords, are enclosed in
angle brackets.
... Repeat the previous element, for example,
member[member...].
\ In command examples, the backslash indicates a “soft” line
break. When a backslash separates two lines of a command
input, enter the entire command at the prompt without the
backslash.
Documentation and Training
Find Extreme Networks product information at the following locations:
Current Product Documentation
Release Notes
Documentation and Training Preface
6ExtremeWireless™AP3000 Access Point Installation Guide

Hardware and software compatibility for Extreme Networks products
Extreme Optics Compatibility
Other resources such as white papers, data sheets, and case studies
Extreme Networks offers product training courses, both online and in person, as well as
specialized certications. For details, visit www.extremenetworks.com/education/.
Help and Support
If you require assistance, contact Extreme Networks using one of the following
methods:
Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage
support cases and service contracts; download software; and obtain product
licensing, training, and certications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer
questions, and share ideas and feedback. This community is monitored by Extreme
Networks employees, but is not intended to replace specic guidance from GTAC.
Call GTAC
For immediate support: [phone] (toll-free in U.S. and Canada) or
1 [phone]. For the support phone number in your country, visit:
www.extremenetworks.com/support/contact
Before contacting Extreme Networks for technical support, have the following
information ready:
•Your Extreme Networks service contract number, or serial numbers for all involved
Extreme Networks products
•A description of the failure
•A description of any actions already taken to resolve the problem
•A description of your network environment (such as layout, cable type, other
relevant environmental information)
•Network load at the time of trouble (if known)
•The device history (for example, if you have returned the device before, or if this is a
recurring problem)
•Any related RMA (Return Material Authorization) numbers
Subscribe to Product Announcements
You can subscribe to email notications for product and software release
announcements, Field Notices, and Vulnerability Notices.
1. Go to The Hub.
2. In the list of categories, expand the Product Announcements list.
3. Select a product for which you would like to receive notications.
Preface Help and Support
ExtremeWireless™AP3000 Access Point Installation Guide 7

4. Select Subscribe.
5. To select additional products, return to the Product Announcements list and repeat
steps 3 and 4.
You can modify your product selections or unsubscribe at any time.
Send Feedback
The Information Development team at Extreme Networks has made every effort to
ensure that this document is accurate, complete, and easy to use. We strive to improve
our documentation to help you in your work, so we want to hear from you. We welcome
all feedback, but we especially want to know about:
•Content errors, or confusing or conicting information.
•Improvements that would help you nd relevant information.
•Broken links or usability issues.
To send feedback, do either of the following:
•Access the feedback form at https://www.extremenetworks.com/documentation-
feedback/.
•Email us at [e-mail].
Provide the publication title, part number, and as much detail as possible, including
the topic heading and page number if applicable, as well as your suggestions for
improvement.
Send Feedback Preface
8ExtremeWireless™AP3000 Access Point Installation Guide

AP3000 Overview
Product Specications on page 10
Hardware Ports on page 11
LED Status on page 13
Power Prole on page 15
Supported Accessories on page 15
Micro USB Console Port Information on page 17
MAC Address on page 18
Cleaning Guidelines for Radome on page 18
Purchase Order Information on page 19
The AP3000 access point is an indoor access point with a Wi-Fi 6E dual radio and
support for multiple Extreme Networks operating systems. It is designed for high
density environments where a large number of people will access your network such as
classrooms, warehouses, healthcare clinics, and manufacturing sites.
You can operate the AP across the 2.4 GHz and 5 GHz or the 5 GHz and 6 GHz bands. It
is supported on the following platforms:
•ExtremeCloud™ IQ
•Extreme IQ Controller
The AP3000 ships with the AH-ACC-BKT-AX-TB mounting bracket for mounting the AP
to a at t-bar with at ceiling tiles, at surface, or a wall.
You do not have to use a country-specic SKU unless you are ordering for Israel or
Egypt.
ExtremeWireless™AP3000 Access Point Installation Guide 9

Figure 1: The AP3000 Access point
Product Specications
The AP3000 access point supports both PoE 802.3af and 802.3at. It is supported on the
following platforms:
•ExtremeCloud™ IQ
•Extreme IQ Controller
Antennas
The AP3000 has the following internal antennas:
•Four Wi-Fi internal antennas
•One Thread®; Zigbee®; Bluetooth® 5.3 Low Energy; IEEE 802.15.4
Radios
The AP3000 has the following radios:
•Two 802.11ax radios (2X2 2.4GHz/2X2 6 GHz radio, and 2X2 5 GHz radio)
•One IoT Radio (2.4 GHz)
•Maximum users:
◦SSID per radio: 8 with a total of 16
◦Users per radio: 512 with a total of 1024
Product Specications AP3000 Overview
10 ExtremeWireless™AP3000 Access Point Installation Guide

Ports and Connectors:
The AP3000 has the following ports, connectors, and hardware features:
•One Kensington security slot:
•One USB 2.0 type A connector:
•Two Ethernet ports (ETH0 and ETH1)
◦ETH0: 2500/1000/100 Mbps auto-negotiation Ethernet port, RJ45, Power over
Ethernet (PoE) at 802.3at and 802.3af. USB is not available with 802.3af.
◦ETH1: 1000/100/10 Mbps, RJ45
Physical Dimensions
The AP3000 has the following dimensions and weight:
•Physical Specication: 16.2 cm x 16.2 cm x 3.6 cm (6.37 in. x 6.37 in. x 1.41 in.)
•Weight: 0.56 kg (1.2 lbs)
Environmental Specications
The following table shows the environmental operating conditions for the AP3000.
Table 4: AP3000 Environmental specications
Specication Range
Operating 0°C to 50°C (32°F to 122°F)
Storage -40°C to 70°C (-40°F to 158°F)
Humidity 0% to 95% (non-condensing)
Troubleshoot
The AP3000 has the following troubleshooting features:
•Console port: Micro USB
•One bi-color status light with white and amber indicators
•One software reset button
Hardware Ports
The AP3000 has several ports and hardware features to help you when you install the
access point. Use the following diagrams and locate the ports and other hardware
features.
AP3000 Overview Ports and Connectors:
ExtremeWireless™AP3000 Access Point Installation Guide 11

Figure 2: AP3000 Hardware ports
Table 5: AP3000 Ports and Connections
Item Port Description
1 12VDC 12-volts of direct current.
2 ETH1 port 1GB/1GE/100/10.
3 ETH0/PoE+ port 2.5GE/1GE/100 with PoE In.
Hardware Ports AP3000 Overview
12 ExtremeWireless™AP3000 Access Point Installation Guide

Figure 3: AP3000 Hardware ports continued
Table 6: AP3000 Ports and Connections
Item Description Use
1 Kensington security
slot A security feature used to secure your AP. This is an optional task, but it prevents someone from taking the AP.
2 2.0 USB type A port Used with a thumb drive or other external device.
3 Console port Micro USB console port for a serial connection between your
management system and the access point. Use the port when you
troubleshoot the AP.
The best practice is to use the Extreme Networks micro USB
cable (ACC-WIFI-MICRO-USB). When you connect to the device, the
management station must have a VT100 emulation program, such as
the terminal emulator TeraTerm Pro or Hilgraeve HyperTerminal. Set
your baud rate to 115200.
LED Status
The Extreme wireless access point has a LED status light that shows the AP's operating
status. A solid white indicates that the AP is working normally. A solid or blinking amber
indicates a potential issue.
AP3000 Overview LED Status
ExtremeWireless™AP3000 Access Point Installation Guide 13

Figure 4: AP3000 LED
The following tables show the LED states based on your rmware.
Table 7: IQ Engine Status LED Activity
LED State Description
Dark AP is not being powered.
Solid white Power is on and the access point is ready to use. The AP has
a Control And Provisioning of Wireless Access Points (CAPWAP)
connection to ExtremeCloud IQ.
Slow-blinking
white The AP has a CAPWAP connection to ExtremeCloud IQ, but it is operating on 802.3af power instead of 802.3at power.
Solid amber The power is on and the access point is in start-up mode, or is
running without a CAPWAP connection.
Slow-blinking
amber The AP does not have a CAPWAP connection to ExtremeCloud IQ. It is operating on 802.3af power instead of 802.3at power.
Fast-blinking
amber A IQ Engine rmware upgrade is in progress.
Table 8: ExtremeWireless WiNG Status LED Activity
LED State Description
Dark The AP is not being powered or the LED is
turned off from the controller.
Solid white The AP is starting up and a connection
is being established to ExtremeCloud IQ
Controller.
LED Status AP3000 Overview
14 ExtremeWireless™AP3000 Access Point Installation Guide

Table 8: ExtremeWireless WiNG Status LED Activity (continued)
LED State Description
Slow-blinking white The controller is taking over the AP or the
controller has failed to take over the AP.
Flashing fading white A location aid to help you nd an AP. This
setting is congured from the controller.
Solid amber A rmware upgrade is in progress.
Fast-blinking amber The AP is acquiring Dynamic Host
Conguration Protocol (DHCP) IP address.
Power Prole
The following table shows the AP3000 power prole. Use this information when you
plan your installation.
Table 9: AP3000 power prole
AP3000 AF prole AT and DC prole
Radio 0 2×2 (18 dBm) 2×2 (18 dBm)
Radio 1 2×2 (18 dBm) 2×2 (18 dBm)
BLE On On
USB (2.5W) Off On
Supported Accessories
The AP3000 comes with the AH-ACC-BKT-AX-TB mounting bracket that can be used to
mount the access point on at surfaces, such as Prelude ceilings (15/16 in. ceiling grid),
Suprane ceilings (at bottomed 9/16 in. ceiling grid), and walls. The ceiling tile sides
must be at.
Supported Mounting Accessories
Purchase one of the following accessories if you are installing the access point on a
surface other than a standard at surface.
AP3000 Overview Power Prole
ExtremeWireless™AP3000 Access Point Installation Guide 15

Table 10: Supported accessories
Item Description
AH-ACC-BKT-AX-TB Mounting bracket that can be used to mount the access
point on at surfaces such as Prelude ceilings (15/16 in.
ceiling grid), Suprane ceilings (at bottomed 9/16 in.
ceiling grid), and walls.
Note: AH-ACC-BKT-AX-TB is included with the access
point.
AH-ACC-BKT-AX-IL Mounting bracket for Interlude ceilings (9/16 in. wide T-
bar with center protrusion).
AH-ACC-BKT-AX-SL Mounting bracket for Silhouette ceilings (ceiling grid
with 1/8 in. or 1/4 in. bottom opening).
AH-ACC-BKT-AX-WL Mounting bracket for direct-to-wall installations when a
1.25 in. of space is desired between the wall and the
access point.
ACC-BKT-TB-NF Mounting bracket for 15/16 in. wide T-bars with sculpted
ceiling tiles.
AH-ACC-BKT-916-KIT Mounting bracket for 9/16 in. wide T-bars with sculpted
ceiling tiles.
ACC-BKT-AX-TBW Mounting bracket for 1.5 in. wide T-bars.
ACC-BKT-AX-BEAM Mounting bracket for beam mounting.
ACC-BKT-AX-JB Mounting bracket for junction box or wall mounting.
Supported Power Accessories
You can power the access point through the ETH0 RJ45 Ethernet port. But if you need
to power the AP with an external power supply, you can purchase a 12V DC power
supply.
There is no wall mount bracket for the 12VDC power supply.
Table 11: Power accessories
Part number Description
37215 PWR 12VDC, 2A (24W), 2.5 mm X 5.5 mm
connector
Supported Power Accessories AP3000 Overview
16 ExtremeWireless™AP3000 Access Point Installation Guide

Other Accessories
The following table shows the additional accessories available for your access point.
Part number Description
ACC-WIFI-MICRO-USB Extreme Networks micro USB cable.
Note: When you connect to the device
using the micro USB Console port, the
management station from which you
connect to the device must have a VT100
emulation program, such as TeraTerm Pro
(a free terminal emulator) or Hilgraeve
HyperTerminal. Set your baud rate to
115200.
Micro USB Console Port Information
Use the console port to make a serial connection between your management system
and the access point. You can order a micro USB console adapter for your access point
using the part number ACC-WIFI-MICRO-USB.
Note
When you connect to the Micro USB console port, the management station
from which you connect to the device must have a VT100 emulation program,
such as Tera Term Pro (a free terminal emulator) or Hilgraeve HyperTerminal®
(provided with Windows operating systems from XP forward).
Figure 5: Micro-B model Console Port Pin Information
Table 12: Micro-B USB Pin Information
Pin number Pin name and description
1 NC
2 R×D (input to access point)
3 T×D (output to terminal)
4 Signal (GND)
5 Signal (GND)
AP3000 Overview Other Accessories
ExtremeWireless™AP3000 Access Point Installation Guide 17

MAC Address
The media access control address (MAC address) is located on the bottom of the access
point. You can record the address for your company's records by scanning the code.
Figure 6: Access Point MAC address
Cleaning Guidelines for Radome
You can use the following cleaning solutions:
•Hydrogen peroxide (a 3% solution)
•Chlorine bleach
•Sodium hypochlorite (a 0.05% solution)
•Ethyl alcohol (a 75% solution)
•Isopropyl alcohol (a 75% solution)
•White vinegar
•Sporicidal (peracetic acid; a 0.5% solution)
•Water
•Baking soda (a 3:1 solution)
•Non-abrasive soap
Note
Do not wash the AP3000. You will damage the device and void the warranty.
Instead you can wipe the radome with a damp cloth. But you must avoid the
ports and connectors. Do not power wash the AP.
MAC Address AP3000 Overview
18 ExtremeWireless™AP3000 Access Point Installation Guide

Purchase Order Information
The AP3000 access point is sold with the AH-ACC-BKT-AX-TB mounting bracket. Use
the information below when you order the AP.
Table 13: Access point part number
Part number Description
AP3000-WW Indoor Dual Radio Wi-Fi 6E AP, 2.4 GHz and 5 GHz or 5GHz and
6GHz, Multirate Port, Internal antennas. BLE/Zigbee. Includes
AH-ACC-BKT-AX-TB mounting bracket. Domain: World SKU
AP3000 Overview Purchase Order Information
ExtremeWireless™AP3000 Access Point Installation Guide 19

Access Point Installation
Installation Work Flow on page 21
Box Contents on page 21
Install the Access Point on a Wall or a Flat Ceiling on page 22
Install the Access Point to a Wall with AH-ACC-BKT-AX-WL on page 22
Install the Access Point on a Silhouette Ceiling on page 23
Install the Access Point to a 9/16th T-bar Ceiling on page 26
Install the Access Point on a 15/16-inch T-bar on page 29
Install the Access Point on a Junction Box on page 32
Install the Access Point on a Beam on page 33
Connect a Power Supply on page 35
Lock Your Access Point on page 36
Post Installation on page 36
The AP3000 access point is an indoor access point that can be installed on a ceiling
rail, on non-standard ceilings, and on a wall. For more information about selecting the
right access point bracket and accessory for your installation needs, see the
Extreme
Networks 11.ax Access Points Accessories Guide .
20 ExtremeWireless™AP3000 Access Point Installation Guide