Ezviz CTQ3N User manual

1
Overview
1� Package Contents
Camera (x1)
Waterproof Kit (x1) Power Adapter (x1) Screw Kit (x1)
Drilling Template (x1) Regulatory Information (x2) Quick Start Guide (x1)
The power adapter's appearance is subject to the one you have bought.
2� Basics
Micro SD Card Slot
RESET Button
（Behind the cover）
Adjusting Screw
Power Port
Antenna
Ethernet Port
MIC

2
Spotlight
LED Indicator
Spotlight
Lens
IR Light
Name Description
RESET
Button
When the camera is working, press and hold for about 4s until the LED
indicator is solid red, and all parameters will be restored to default
settings.
LED
Indicator
Solid Red: Camera starting up.
Slow-flashing Red: Network exception.
Fast-flashing Red: Camera exception (e.g. Micro SD card
error).
Solid Blue: App visiting camera.
Slow-flashing Blue: Camera running properly.
Fast-flashing Blue: Camera ready for Wi-Fi connection.
Get the EZVIZ App
1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store
or Google PlayTM.
3. Launch the app and register an EZVIZ user account.
EZVIZ App
If you have already used the app, please make sure that it is the latest version. To find
out if an update is available, go to the app store and search for "EZVIZ".
Connect to the Internet
• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.
1� Option A: Wired Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-flashing blue indicates that the camera is powered on and ready
for network configuration.
3. Connect the camera to the LAN port of your router with the Ethernet cable
(purchase separately).
The LED turning slow-flashing blue indicates that the camera is connected to the
Internet

3
Power Adapter
DC12V 1A
Router
Outlet
4. Add your camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to the app.
2� Option B: Wireless Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-flashing blue indicates that the camera is powered on and ready
for network configuration.
Power Adapter
DC12V 1A
Outlet

4
3. Add camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to EZVIZ.
• Please choose to connect your camera to the Wi-Fi to which your mobile phone
has connected.
• The band of the Wi-Fi must be 2.4 GHz.
Press and hold the reset button for about 4s, and you can restart the camera and
restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases:
• The camera fails to connect to your Wi-Fi network.
• You want to connect the camera to another Wi-Fi network.
Installation
1� Micro SD Card Installation (Optional)
1. Remove the cover on the camera.
2. Insert the micro SD card (sold separately) into the card slot.
3. Place the cover back on.
Micro SD
After installing the micro SD card, you should initialize the card in the EZVIZ app
before using it.
4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to
check the SD card status.
5. If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and then videos can be stored.

5
2� Installation Location
• Choosealocationwithaclear,unblockedeldofviewandwithagoodwireless
signal.
• Make sure the wall is strong enough to withstand three times the weight of the
camera.
• Camera cannot be installed with the lens facing direct sunlight.
3� Installation Procedure
1.Removetheprotectivelmfromthelens.
2.Stickthedrillingtemplateontoacleanandatsurface.
3. (For cement wall only) Drill screw holes according to the template, and insert
anchors.
4.Usescrewstoxthecameraontheinstallationsurface.
Screw Drilling Template
AnchorAdjusting Screw
5. Loosen the adjusting screw.
6. Rotate the upper part of the camera to get an appropriate detection angle.
7. Tighten the adjusting screw again.
Adjusting Screw
0~90°
0~360°

6
Operations on the EZVIZ App
The app interface may be different due to version update, and the interface of the app you
installed on your phone shall prevail.
1� Live View
Launch the EZVIZ app, tap Live View, you can view and listen to a live feed, take
snapshots,recordvideos,andchoosevideodenitionasneeded.
Icon Description
Share. Share your device.
Settings. View or change the device settings.
Snapshot. Take a snapshot.
Record. Manually start/stop recording.
Alarm. Flash to deter intruders.
Definition. Select video resolution from Ultra HD, Hi-Def or
Standard.
Multi-screen Live. Tap to select live view window layout.

7
2� Settings
Parameter Description
Audio If disabled, there will be no audio when you are viewing
real-time videos or recorded videos.
Status Light If enabled, the LED indicator on the camera will be on;
otherwise the LED indicator will not be on.
Alarm Notification If disabled, notifications will not be pushed to your app
once targets are detected.
Night Vision Mode
•Color Night Vision: Helps the camera get color images in
dark environments.
• Black/White Night Vision: IR light helps the camera get
black and white images in dark environments.
• Smart Night Vision: Black/White Night Vision by default.
Once motion is detected, the vision mode will switch to
Color Night Vision mode.
Time Zone You can select time zone as needed here.
Date Format You can select date format as needed here.
Wi-Fi Make your device offline first, and then you can connect
your device to a new network.
Cloud Storage You can subscribe and manage the cloud storage.
Storage Status You can see micro SD card capacity, used space and free
space here.
Device Version You can see device version here.
Image Encryption If enabled, images captured by the camera can only be
avaliable after you enter a password.
Change Encryption
Password You can change encryption password here.
Flip Image Tap to flip the video.
Sleep Mode If enabled, the device will stop monitoring and recording.
Offline Notification If enabled, notifications will be pushed to your app once
the camera is offline.
User Guide You can read user guide of the camera here.
About
You can mark where the device is installed, and get product
category, device model, serial number, and device QR code
here.
Restart Tap to restart the camera.
Delete Device Tap to delete the camera from EZVIZ cloud.

8
EZVIZ Connect
1� Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting.
Before you start, make sure that:
1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-
Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire
TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have
created an account.
To Control EZVIZ devices with Amazon Alexa:
1. Open the Alexa app and select "Skills and Games" from the menu.
2. OntheSkillsandGamesscreen,searchfor"EZVIZ",andyouwillnd"EZVIZ"
skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so
that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER DEVICES
to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select "Devices", and under devices you will
see all your EZVIZ devices.
Voice Command
Discover a new smart device via the "Smart Home" menu in the Alexa app or the
Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple
commands to Alexa.
Your device's name for example: "show xxxx camera," can be changed in the EZVIZ app.
Each time you change the name of the device, you will need to discover the device again
to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Whythedevice'sstatusis"Ofine"onAlexa?
Your device might have been disconnected from the network. Restart the smart
device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon Alexa's official
website.

9
2� Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live by
speaking Google Assistant voice commands.
The following devices and apps are required:
1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the
Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.
To get started, follow the steps below:
1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play StoreTM and
log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up
device" from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for "EZVIZ", where you will nd "EZVIZ"
skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account, so
that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization
is completed, EZVIZ service will be listed under your list of services. To see a
list of compatible devices under your EZVIZ account, tap on the EZVIZ service
icon.
9. Now try some commands. Use the name of the camera that you created when
you set up the system.
Users can manage devices as a single entity or in a group. Adding devices to
a room allows users to control a group of devices at the same time using one
command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.
Platform%3DAndroid&hl=en
For additional information about the device, please refer to www.ezviz.com/eu.

10
FAQ
Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then
local recording will continue but cloud recording will stop. If the camera is
powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A: Configure a lower value for the detection sensitivity. Please notice that
vehicle and animals are also alarm triggering sources.
Q: How to use the microSD card for local storage?
A: 1. Make sure that there is a micro SD card inserted and that the camera is
added to your EZVIZ account. Open the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears, you need
to initialize the micro SD card first.
2. The micro SD card recording for the motion detection is enabled by
default.
Q: The mobile phone cannot receive alarm prompts when the camera is
online�
A: 1. Make sure that the EZVIZ app is running on your mobile phone and that
the Motion Detection Notification is enabled.
2. For Android system, make sure the app is running in background; and
for iOS, enable the message push function in “Settings > Notification”.
3. If still no alarm prompts, press and hold the RESET button for about 4
seconds restore the camera settings.
Q: Live view or playback failed�
A: Make sure that your network is well connected. Watching live videos needs
a good bandwidth. You can refresh the video, or change a network and try
again.