FAL FAL-35-ISS User manual

Cooker hood
Instruction manual
Model no.: FAL-35-ISS

Page 1 (Inside)
Please be careful when removing and installing the Island installation Brackets and Stainless Steel chimneys.
The Stainless steel chimneys contains sharp edges and can possibly lead to cuts.
Generally asked Questions and Answers:
1. Q: My extractor fan is not extracting
A: before logging a service call please ensure the installation on your extractor fans was done properly to
avoid a service call out fee charge. Herewith a list of commonly found mistakes on everyday installations:
* Installer did not remove the tape on the butterfly valve. (Q: 13).
*Installer did not secure the power cord inside the chimney. (Q: 13).
*Your ducting hose is exceeding the recommended maximum length. (Q: 13).
*Your unit is not at the recommended height. (Q: 3).
*Your unit is installed above the wrong application. (Q: 2).
A service fee will apply when we log a service call and any of the points above apply.
2. Q: Can I use the extractor fan above my gas braai?
A: NO. Please note that this unit was designed for the intended purpose of domestic kitchens only and cannot
be used as a commercial extractor fan. Commercial usage includes but is not limited to: Restaurants, Coffee
Shops, Soup Kitchens, Tuck shops, Food trailers, Gas braai’s inside or outside your property, any other form
of braai and any kitchen that is used for commercial purposes. Using the extractor you purchased on any
commercial application poses a serious fire risk and will result in immediate void of your warranty. Please
contact our Falco offices for assistance with Gas Braai Extractors.
3. Q: What is the correct installation height?
A: The recommended installation height is 700mm above gas and 650mm above electrical. On either
application it is recommended that your installation height does not exceed 750mm to ensure the best results.
Q: Do I require a recirculation kit?
A: No. The extractor was designed to be used on both applications; External and Re-circulation air operation
and no additional kit are required.
4. Q: What is the difference between External and Re-circulation air operation?
A: Re- circulation; All wall mount units are supplied with aluminium and charcoal filters. For Re-circulation
mode you will simply install the unit. The air will filtrate through both sets of filters, you’re outside aluminium
filters and you’re inside charcoal filters. The air discharged from your extractor is then clean and grease free
and cannot cause any damage. There are two options when using your extractor on Re-circulation. 1 –Let the
filtrated air escape through the vents on top of your top chimney or you can use the extendable ducting house
to vent the air into your ceiling. Activated charcoal in the charcoal filters removes odour and some smoke
particles from the air before releasing the cleaned air back into the kitchen.
•External: The only difference between Re-circulation mode and external mode is that on external mode you
are venting the air to the outside of your property using a ducting hose. This means the clean filtrated air will
not be discharged into your kitchen or ceiling but to the outside. The unit is supplied with an extendable
ducting hose. When venting your air outwards the charcoal filters can be removed to improve the suction rate.
Removing the charcoal filters on re-circulation mode is not recommended.
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Please note that the wall fitting that fits into your wall when venting your air outwards is not supplied
with the extractor and can be purchased locally.

5. Q: How does an Extractor Fan work?
A: Extractor fans are designed to remove airborne grease, steam, heat smoke and odours from cooking by
extracting and filtration of the air in your kitchen and above your cooking surface.
6. Q: Are my downlights/bulbs covered under the warranty period?
A: NO. Downlights, bulbs, aluminium and Charcoal filters and are not covered under the guarantee period.
For the full list of terms and condition of the warranty period please read the warranty certificate supplied
inside the box or in your manual. You can also download it from www.falco.co.za
7. Q: How often do I have to replace my filters?
A: With daily use we recommend that you replace your charcoal filters every 6 months. Your aluminium filters
can be cleaned in luke warm water and dishwashing liquid. Please do not put your aluminium filters in the
dishwasher as this will discolour the filters and they will become dull. Alternatively you just purchase new
aluminium filters.
8. Q: How long is my warranty and what does it entail?
A: All our extractor fans carry a two year guarantee. Motors, PC Boards, Capacitors, Transformers (for units
with 12volt downlights), 220Volt light sockets(for units with normal 220v light bulbs), Main Control Switches
and motor fan blades are covered by our two year parts and labour guarantee.
9. Q: What is excluded from my warranty?
A: Downlights and bulbs, Glass panels and extractor glass, aluminium and charcoal filters are excluded from
the warranty.
10. Q: How do I clean my Stainless steel extractor?
A: Always ensure your extractor is cleaned with non-abrasive cleaners. Always read the product instructions
and ensure that the product is safe for the use of Stainless steel. Two great products are window cleaner,
which is also a stainless steel cleaner, and spray on wood polish, another certified stainless steel cleaner.
Please note that abrasive cleaners will damage the stainless steel and will cause rust or rust stains.
11. Q: Why is there rust marks on my extractor?
A: Stainless steel can rust if cleaned with abrasive cleaners. The chemicals inside abrasive cleaners react
with the stainless steel and the result will be rust. There are many day to day cleaning products in our kitchens
that are abrasive cleaners and unknown to the consumer. Please make sure you read the instructions and if
Stainless Steel is not mentioned, then do not use the product on Stainless steel.
12. Q: Can I extend my stainless steel chimneys if they are to short?
A: Yes. Please make sure of your measurements before starting your installation process. Additional bottom
chimneys and installation brackets are sold by Lategan & Van Biljoens in Pretoria and they are used to extend
the chimneys on Falco units.
13. Q: My extractor is blowing and not extracting?
A: There are three main reasons that can cause your extractor to blow instead of extracting and most of the
time (98%), this is caused by faulty installations. Please make sure that there is no obstruction on top or inside
your ducting hose. The yellow warning sticker placed over the ducting outlet should be removed after
installation is completed to ensure no debris falls into the cavity, damaging the extractor barrel fan.
Make sure the power cable is neatly secured inside the chimneys and make sure the power cable is not
causing an obstruction on top of your butterfly valve. Poor workmanship and failure to secure the power cable
causes the cable to lie on top of the butterfly valve and this will block and prevent the unit from extracting
properly.

Please ensure that if your butterfly valves are fitted, that the tape stuck over your butterfly valves in the factory
is removed when your unit is installed. Failure to remove the tape on the two butterfly valves will result in
airflow outlet to be restricted and this will cause the air to be returned causing the blowing of air instead of the
extraction of air. Before booking a service call make sure you check this first to avoid being charged.
(a)This is a picture of the butterfly valve closed with the tape on top:
The tape should be removed when installed. Both butterfly valves open when the extractor is switched on:
(b) Ducting hoses exceeding the 2.5meters will also have a negative effect on the extraction rate of your extractor fan.
If you are out-venting the air and the extension of ducting hose exceeds 2.5meter you need to purchase an addition
extraction motor that must be installed in line with the ducting hose to support in the extraction of the air. The longer
your ducting hose the less your extraction rate will be. If your ducting hose is too long and you did not install an
additional extracting motor in line with the ducting hose, your extractor will not extract the air. Please ask your installer
about an additional inline motor when your ducting hose is exceeding 2.5m.
14. Q: Parts Availability
A: Full range of spares is available from Lategan & Van Biljoens in Pretoria. www.appliancesspares.co.za
15. Q: What is the diameter of my ducting hose?
A: 150mm
16. Q: More Queries?
A: Please email any queries to: [e-mail], Tel: [phone].
Spares can be viewed and ordered online: www.appliancespares.co.za

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1. Notice
Thank you for purchasing this cooker hood. Please read the instruction manual
carefully before you use the cooker hood, and keep it in a safe place.
The installation work must be carried out by a qualified electrician or competent
person. Before you use the cooker hood, make sure that the voltage (110V) and the
frequency (60Hz) indicated on the cooker hood are exactly the same as the voltage
(110V) and the frequency (60Hz) in your home.
The manufacturer and the agent will not bear any responsibility for the damage caused
by inappropriate installation and usage.
2.Feature
1. The cooker hood uses high quality materials, and is made with a streamlined
design.
2. Equipped with a large power low noise electric motor and centrifugal leaf, it
produces strong suction, low noise, non stick grease filter and easy to clean.
3. With the isolated low voltage circuit board control, 12vAC input, the lights are
therefore safer.
4. Special wind tunnel construction and oil collector design, free dirt will be
absorbed in a second.

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3. Installation
1. The cooker hood should be placed at a distance of 65-75cm (26-30inch) from
the cooking surface for the best effect. See Pic 1.
Pic1
2. The ceiling must can bear at least 120KGs weight, and the thickness of the ceiling
must be ≥30MM; And drill 1*170MM round hole in the ceiling,
3.According to the hanging board, drill 12 holes in the ceiling (see pic. 2).12pcs of
ST6*40mm big flat screws will be used to fix the hanging board on the ceiling. Then
8pcs of M4*10 screws and M4 nut with gasket will be used to connect the angle iron
into the hanging board. Calculate the length of the angle iron, and connect the angle
iron with another angle iron with 16pcs M4*10 big flat screws and M4 nut( the
overlap length of angle iron cannot less 100MM).
Pic2 Pic3 Pic4

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4. Connect angel iron with casing by machine silk and washer, equip the extensible
pipe on the outlet, put the inside chimney into the casing. See pic.3
5.Hang the hood and connect the iron angle with the hanging board with screws. See
pic. 4
6. Draw the extensive pipe to outside across the hole( 170mm)，and then pull the
inner chimney to the hanging board and fix it with hanging board with screws. See pic.
5&6
Pic5 Pic6
4.Safety Warning
Keep your children from using the cooker hood.
Your cooker hood is for domestic use only, not suitable for barbecue, roast shop
and other commercial use.
Any installation work must be carried out by a qualified electrician or competent
person.
The cooker hood and its filter mesh should be cleaned regularly in order to keep in
good working order.
Before cleaning, always ensure that you have switched your cooker hood off.
Clean the cooker hood according to the instruction manual and keep the cooker
hood from the danger of burning.
No fire for drying your cooker hood.
If there is any fault with your cooker hood, please call the service department
appointed by agent for servicing.
Please keep the room draughty when your cooker hood and gas hob are working.

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Do not exhaust the gas from cooker hood through the same heated flue which is
for the gas from gas hob and other kitchen appliances.
Before installation and usage, read all the instructions and make sure that the
voltage (V) and the frequency (Hz) indicated on your cooker hood are exactly the
same as the voltage (V) and the frequency (Hz) in your home.
In order to get the most out of your cooker hood, please read the instruction
manual before installing & using, and keep it in a safe place.
Ensure that you could get our guarantee for your cooker hood, please provide the
warranty card and purchase receipt, or the guarantee will not be offered.
5. Speed Adjustment
Electronic button
1. Push the low button, the indicating light on, and the motor runs at low speed. Push
it again and the motor will stop.
2. Push the middle button, the indicating light on, and the motor runs at mid
speed.Push it again and the motor will stop
3. Push the high button, the indicating light on, and motor runs on high speed. Push it
again and the motor will stop
4. Push the light button; the indicating light on, and the two lighting lamps will come
on. Push it again and the lamps will turn off.
6. Maintenance
1. The cleaning of the carbon grease filter mesh
The filter mesh is made of high-density stainless steel. Please do not use the corrosive
detergent on it. Keeping this filter clean will keep the appliance running correctly.
Please open the lamp panel and get out the filter mesh ( See Pic.8) and clean it strictly
follow the guidelines below:

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Method 1: Put the mesh into 40-50 c clean water, pour on detergent, and soak for 2-3
mins. Wear gloves and clean with a soft brush. Please do not apply too much pressure,
as the mesh is delicate and will damage easy.
Method 2: If instructed to do so, it can be put into a dishwasher, set the temperature at
around 60 degrees.
Pic8
2. Notice of cleaning cooker hood
1. To protect the main body from corrosion over a long period of time, the cooker
hood should be cleaned with hot water plus non corrosive detergent every two
months.
2. Please do not use abrasive detergent for it will damage the body.
3. Keep the motor and other spare parts free from water, as this will cause damage to
the appliance.
4. Before cleaning the appliance please remember to cut off power
5. The carbon filter shouldn’t be exposed to heat.
6. Please don’t tear open the fixed bar around the carbon filter
7. If the plug or cord is damaged, please replace it with special soft cord.

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7.Abnormity and Solution
Fault Cause Solution
Light on, but motor
does not work
The leaf blocked Get rid of the blocking
The capacitor damaged Replace capacitor
The motor jammed bearing
damaged Replace motor
The internal with of motor
off or a bad smell from the
motor
Replace motor
Light does not work,
motor does not work
Beside the above mentioned, check the following:
Light damaged Replace lights
Power cord looses Connect the wires as per the
electric diagram
Oil leakage One way valve and the air ventilation entrance are not
tightly sealed
Take down the one way
valve and seal with glue
Leakage from the connection
of U-shaped section and
cover
Take U-shaped section down
and seal with soap or paint
Shake of the body The leaf damaged and causes
shaking Replace the leaf
The motor is not tightly
hanged Lock the motor tightly
The body is not tightly
hanged Fixed the body tightly
Insufficient suction The distance between the
body and the gas top too long Readjust the distance
Too much ventilation from
open doors or windows Choose a new place and resemble the machine
The machine inclines The fixing screw not tight
enough Tighten the hanging screw and make it horizontal
The hanging screw not tight
enough Tighten the hanging screw and make it horizontal

Warranty and service certificate:
This certificate is issued by Falco Domestic Appliances, supplier of ALL Unbranded Falco Extractor fan models. Hereinafter referred to as ‘The Company’, to the
original purchaser only, of the product/appliances described on the certificate and shall constitute the only warranty given in respect of this product/appliance.
The Company warrants to the original purchaser that for the period of THREE YEAR on ALL extractor fans from date of purchase the appliance should be free
from defect under normal domestic use, both in workmanship and material.
Important Notice:
Please DO NOT remove the warning label on the motor housing until the installation is finished. Debris dropped inside the motor housing during installation
causes the motor fans to break when the unit is turned on resulting in a very loud and noisy extractor. All fans are tested on the assembly line before packaging.
Venting Outward and Ducting: Please ensure your ducting hose (if venting outwards) does not exceed more than 2.5meters. An additional in-line extraction
motor must be fitted in-line with the ducting on all ducting exceeding 2.5 meters. To avoid losing your extraction rate it is very important to keep the length of
your ducting to a distance less than 2.5meter. The longer you’re ducting the less extraction your extractor will have unless you fit an additional in-line motor to
support in the extraction of the air. Failure to comply with this shall void the purchaser’s warranty until such time they correct the installation.
If not, the warranty is subject to the following conditions:
1. Repair or replacement of any part of this product/appliance, found by The Company to be defective, shall be at the cost of The Company. The
Company reserves the right to affect such service through any Service Division authorised by The Company to carry out service on The Company’s
products/appliances. The cost of the service shall be borne by The Company in full, providing that the product/appliance is located no further than
50km from an authorised service agent.
Where the product/appliance is located beyond the 50km radius, the purchaser shall be liable for the standard travelling charges, as determined by
The Company or alternatively, The Company reserves the right to ask the purchaser to deliver any faulty product/appliance to the dealer from which it
was bought or nearest service agent, for repairs. After the said repair has been completed, the original purchaser is again responsible for the
collection and transportation of said product/appliance.
2. Where the purchaser lives in an outlying area (farms/ remote locations) where appointed Service Agents are limited or non-existent, The Company
reserves the right to request such a purchaser to transport the unit to and from the nearest appointed Service Agent for repairs.
3. The Company shall not be held responsible for transportation/other costs other than those incurred within the provisions of Clause 1 and 2 of this
Certificate.
4. All lamps, halogen lamps, globes, LED lights, aluminium filters, charcoal filters and extractor glass panels, are excluded from these
warranties. Abuse, misuse in conflict with the operating instructionsor connection to incorrect voltages (generators, solar panels, wind turbines without
the additional and compulsory addition of pure sine wave invertors), shall release The Company from all its obligations under warranty. It is an
express condition of these warranties that the purchaser takes due care and attention in the installation, use and maintenance of the
product/appliance.
5. Any physical damage to the product/appliance that occurred prior to delivery/receipt of the product/appliance will only be included in this warranty
provided that it is reported, together with the proof of purchase within 48 hours thereof. Any part on any of the abovementioned products/appliances
will be excluded from this warranty, should findings indicate that the parts are damaged or malfunctioning because of any form of physical damage.
6. This warranty shall become void and cease to be valid if the product/appliance is dismantled by, or any repairs to the product/appliance are affected
by any person not authorised by The Company, or if replacement parts not approved by The Company are used in any product/appliance, or if the
serial number of the product/appliance is removed.
7. These warranties shall not apply if the product/appliance is purchased or used beyond the borders of the Republic of South Africa (Swaziland,
Lesotho, Namibia, Botswana and Zimbabwe).
8. The Company shall not be responsible for damages resulting from fire, floods, civil disturbances or any Act of God. The Company shall not, in terms
of these warranties be responsible, nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunctioning
of the appliance/product.
9. Where service is requested under warranty and no fault or any defect is found by the Company service agents, all costs incurred will be for the
purchaser’s account.
10. This certificate together with the purchaser’s proof of purchase (Invoice from Dealer) will serve as proof of purchase. For warranty purposes, it will be
essential to produce this Certificate with the Invoice. Failure to do so will render the purchaser liable for service costs.
11. The Company will not exchange any faulty product/appliance still under warranty EXCEPT if the appointed service agent inspects and confirms with
valid proof that the appliance is irrepairable.
12. This warranty shall become void and cease to be valid if the product is installed at the incorrect height. Please refer to your manual.
13. This warranty shall become void and cease to be valid if the incorrect size Extractor Fan is installed above any electrical or gas hob. Example of such
an installation is installing a 600mm Extractor above a 900mm gas or electrical hob.
14. This warranty does not cover rodent or insect infestation.
15. Repairs and parts covered by the Company includes: the motor, the PCB, the power and light switch, the capacitor, the motor fan blade and
transformer.
16. This warranty shall become void and cease to be valid if the extractor fan is used for commercial purposes or on the incorrect application. This may
be subjected but not limited to; outdoors use, use in commercial kitchens, use on motor boats, use above any braai facilities, boarding school
kitchens, restaurant kitchens, coffee shops, tuck shops, commercial cookers and chips fryers. Installing and operating your domestic extractor fan
above the wrong application poses a serious fire hazard.
Appointed call centre:
Lategan & Van Biljoens New Appliances & Spares (LVB)
636 Frederika Street, Gezina, Pretoria, PO Box 23151, Gezina, 0031, Pretoria
Service call centre: Tel: [phone] ext 6; Whatsapp:____074-206-5132
E-mail: ad[email protected] or [e-mail]
Alternatively book a service call online using the following link: www.falco.co.za/service.
Any service-related queries should be directed directly to the dealer (store) where the unit was purchased. Alternatively, the purchaser can contact the
appointed call centre on the details provided above. The appointed call centre, Lategan & Van Biljoens New Appliances & spares (LVB), will allocate the
service call under the warranty procedure to one of their closest service agents in the purchaser’s area. No service call will be considered under the warranties
if no proof of purchase can be presented.
Compliments or Complaints regarding service can be directed to [email protected]o.za