Fanvil H2U User manual

Software Version: 1.4.0
Release Date：2020/05/13
User Manual
H2U

I
Directory
Directory................................................................................................................................................................. I
1 Picture..............................................................................................................................................................IV
2Table..................................................................................................................................................................VI
3Safety Instruction............................................................................................................................................. 59
4Overview........................................................................................................................................................... 60
4.1 Overview............................................................................................................................................... 60
4.2 Packing Contents...................................................................................................................................61
5Desktop Installation......................................................................................................................................... 62
5.1 PoE And the use of external power adapters........................................................................................ 62
5.2 Wall mounted installation method........................................................................................................63
6Appendix Table................................................................................................................................................ 65
6.1 Appendix I –LED Definition................................................................................................................ 65
7Introduction to the User.................................................................................................................................. 66
7.1 Instruction of Keypad..........................................................................................................................66
7.2 Using Handset / Hands-free Speaker.................................................................................................... 67
8Basic Function.................................................................................................................................................. 69
8.1 Making Phone Calls.............................................................................................................................. 69
8.2 Answering Calls....................................................................................................................................69
8.3 End of the Call...................................................................................................................................... 69
8.4 Redial.................................................................................................................................................... 70
8.5 Auto-Answering....................................................................................................................................70
8.6 Mute...................................................................................................................................................... 71
8.6.1 Mute the Call............................................................................................................................... 71
8.6.2 Ringing Mute...............................................................................................................................71
8.7 Call Hold/Resume................................................................................................................................. 71
8.8 Call Waiting.......................................................................................................................................... 71
8.9 Conference............................................................................................................................................ 72
8.9.1 Local Conference........................................................................................................................ 72
8.9.2 Network Conference................................................................................................................... 73
8.10 Hotline.................................................................................................................................................74
9Advance Function.............................................................................................................................................76
9.1 Intercom................................................................................................................................................ 76
9.2 MCAST................................................................................................................................................. 76

II
9.3 Message.................................................................................................................................................77
9.3.1 MWI（Message Waiting Indicator）.........................................................................................77
10 Phone Settings................................................................................................................................................ 78
10.1 Basic Settings...................................................................................................................................... 78
10.1.1 Language................................................................................................................................... 78
10.2 Function Key.......................................................................................................................................78
11 Web Configurations.......................................................................................................................................80
11.1 Web Page Authentication....................................................................................................................80
11.2 System >> Information....................................................................................................................... 80
11.3 System >> Account.............................................................................................................................80
11.4 System >> Configurations.................................................................................................................. 80
11.5 System >> Upgrade.............................................................................................................................81
11.6 System >> Auto Provision..................................................................................................................83
11.7 System >> Tools................................................................................................................................. 85
11.8 System >> Reboot Phone....................................................................................................................86
11.9 Network >> Basic............................................................................................................................... 86
11.10 Network >> Service Port.................................................................................................................. 87
11.11 Network >> VPN.............................................................................................................................. 88
11.12 Network >> Advanced......................................................................................................................89
11.13 Line >> SIP....................................................................................................................................... 90
11.14 Line >> SIP Hotspot......................................................................................................................... 96
11.15 Line >> Dial Plan..............................................................................................................................99
11.16 Line >> Basic Settings....................................................................................................................102
11.17 Phone settings >> Features............................................................................................................. 102
11.18 Phone settings >> Media Settings...................................................................................................106
11.19 Phone settings >> MCAST............................................................................................................. 107
11.20 Phone settings >> Action................................................................................................................108
11.21 Phone settings >> Time/Date..........................................................................................................108
11.22 Phone settings >> Tone...................................................................................................................110
11.23 Phonebook >> Call List.................................................................................................................. 111
11.24 Phonebook >> Web Dial............................................................................................................ 111
11.25 CallLog............................................................................................................................................111
11.26 Function Key >> Function Key...................................................................................................... 111
11.27 Function Key >> Speed Dial List................................................................................................... 112
11.28 Security >> Web Filter....................................................................................................................112
11.29 Security >> Trust Certificates.........................................................................................................113
11.30 Security >> Device Certificates......................................................................................................114
11.31 Security >> Firewall....................................................................................................................... 115

III
11.32 Device Log >> Device Log............................................................................................................ 117
12 Trouble Shooting..........................................................................................................................................118
12.1 Get Device System Information........................................................................................................118
12.2 Reboot Device...................................................................................................................................118
12.3 Reset Device to Factory Default.......................................................................................................118
12.4 Network Packets Capture..................................................................................................................119
12.5 Get Log Information......................................................................................................................... 120
12.6 Common Trouble Cases....................................................................................................................120

IV
1 Picture
Picture 1 - Device installation............................................................................................................ 63
Picture 2 - Connecting to the Device................................................................................................. 64
Picture 3 - Instruction of Keypad.................................................................................................... 66
Picture 4 - Web page to start auto-answering.....................................................................................70
Picture 5 - Web call waiting tone setting............................................................................................72
Picture 6 - Local conference setting...................................................................................................73
Picture 7 - Network conference..........................................................................................................74
Picture 8 - Hotline set up on webpage............................................................................................... 75
Picture 9 - Web Intercom configure................................................................................................... 76
Picture 11 - New Voice Message Notification ................................................................................. 77
Picture 12 - Language setting on Web page.......................................................................................78
Picture 13 - Web page firmware upgrade...........................................................................................81
Picture 14 - Auto Provision settings...................................................................................................83
Picture 15 - Auto Provision................................................................................................................ 83
Picture 16 - Network mode Settings.................................................................................................. 86
Picture 17 - Service Port Settings.......................................................................................................88
Picture 18 - QoS & VLAN.................................................................................................................90
Picture 19 - Register SIP account.......................................................................................................97
Picture 20 - SIP hotspot server configuration.................................................................................... 98
Picture 21 - SIP hotspot client configuration..................................................................................... 98
Picture 22 - Dial plan settings............................................................................................................ 99
Picture 23 - Custom setting of dial - up rules.................................................................................. 100
Picture 24 - Dial rules table (1)........................................................................................................ 101
Picture 25 - Dial rules table (2)........................................................................................................ 101
Picture 26 - MCAST..................................................................................................................... 108
Picture 27 - Time/Date..................................................................................................................... 109
Picture 28 - Tone settings on the web...............................................................................................110
Picture 29 - Web Filter settings........................................................................................................ 113
Picture 30 - Web Filter Table............................................................................................................113
Picture 31 - Certificate of settings....................................................................................................114
Picture 32 - Device certificate setting.............................................................................................. 114
Picture 33 - Network firewall Settings.............................................................................................115
Picture 34 - Firewall Input rule table............................................................................................... 116
Picture 35 - Delete firewall rules......................................................................................................116
Picture 36 - Reset..............................................................................................................................119
Picture 37 - Web capture.................................................................................................................. 120

V

VI
2 Table
Table 1 - DSS KEY LED State.......................................................................................................... 65
Table 2 - Instruction of Keypad..........................................................................................................67
Table 3 - Intercom configure..............................................................................................................76
Table 4 - Firmware upgrade............................................................................................................... 81
Table 5 - Service port......................................................................................................................... 88
Table 6 - Line configuration on the web page................................................................................... 90
Table 7 - SIP hotspot Parameters....................................................................................................... 97
Table 8 - Phone 7 dialing methods.....................................................................................................99
Table 9 - Dial - up rule configuration table......................................................................................100
Table 10 - Set the line global configuration on the web page..........................................................102
Table 11 - General function Settings ..........................................................................................102
Table 12 - Voice settings...................................................................................................................106
Table 13 - Multicast parameters.......................................................................................................108
Table 14 - Time&Date settings.........................................................................................................109
Table 15 - Function Key configuration............................................................................................ 111
Table 16 - Network Firewall............................................................................................................ 115
Table 17 - Trouble Cases..................................................................................................................120

59
3 Safety Instruction
Please read the following safety notices before installing or using this unit. They are
crucial for the safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power
supply may cause damage to the phone and affect the behavior or induce noise.
Before using the external power supply in the package, please check the home
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use
it because it may cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
This phone is design for indoor use. Do not install the device in places where there
is direct sunlight. Also do not put the device on carpets or cushions. It may cause
fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it.
Consult your authorized dealer for help, or else it may cause fire, electric shock and
breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it.
Wipe it with a soft cloth that has been slightly dampened in a mild soap and water
solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could
cause bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents.

60
4 Overview
4.1 Overview
H2U is a network telephone specially designed for hotels. The simple design of the
device brings excellent user experience for users. The equipment is not only a telephone,
but also a masterpiece placed in the living room or office.
H2U is the latest generation of network telephone designed for the hotel, which still
continues the excellent performance and specifications of traditional equipment; such as
high-definition voice, high-performance echo cancellation, 100M Ethernet, QoS,
encrypted transmission, automatic configuration, etc.; new system, smooth operation,
flat interface setting and many other advantages.
For enterprise users, the equipment is a cost-effective office equipment, while realizing
environmental protection, it also provides convenient operation;For home users, the
device is a highly efficient communication device. Users can flexibly configure and define
the functions of one DSS keys, saving space and cost.It will be an ideal choice for
enterprise users and home users who pursue high quality and high efficiency.
In order to help some interested users better understand the details of the product, this
user manual can be used as a reference guide for the use of X1S/X1SP.This document
may not be applicable to the latest version of the software. If you have any questions,
you can use the help prompt interface of the X1S/X1SP phone, or download and update
your user manual from the office website.

61
4.2 Packing Contents
IP Phone Handset
Handset Cord QIG

62
5 Desktop Installation
5.1 PoE And the use of external power adapters
The device supports two power supply modes, power supply from external power
adapter or over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the device additional power
outlet. With a PoE switch, the device can be powered through a single Ethernet cable
which is also used for data transmission. By attaching UPS system to PoE switch, the
device can keep working at power outage just like traditional PSTN telephone which is
powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used.
If the device is connected to a PoE switch and power adapter at the same time, the
power adapter will be used in priority and will switch to PoE power supply once it fails.
Please use the power adapter supplied by Fanvil and the PoE switch met the
specifications to ensure the device work properly.

63
5.2 Wall mounted installation method
The device supports wall mounted.
Please follow the instructions in the picture below to install the phone：
1) Drill two holes in the wall with a vertical distance of 136.2 or 161.2mm.
2) Insert two rubber plugs and screws in turn. Note that 5mm is reserved between the nut
and the wall, which is convenient for hanging the phone base.
3) Connect the cable, handle cable and power supply.
4) Align the wall hole on the base with the screws in step 2 and slide down to complete
the installation.
Picture 1 - Device installation

64
Connect the power adapter, network, PC, phone to the appropriate port as shown in the
picture below.
Picture 2 - Connecting to the Device

65
6 Appendix Table
6.1 Appendix I –LED Definition
Table 1 - DSS KEY LED State
Type
LED Light
State
default standby
standby
Green On
mute
Green slow flash
Line error (Registration
failure)/Network
disconnection
Red slow flash
call
calling/Pick up the handle
Red On
mute
Orange slow flash
hold/held
Orange slow flash
Ringing
Red flash

66
7 Introduction to the User
7.1 Instruction of Keypad
Picture 3 - Instruction of Keypad
The picture above shows the keypad layout of the phone.Each button provides its own
specific function.Users can refer to the instructions for the keys in the illustration in this
section to operate the phone.

67
Table 2 - Instruction of Keypad
Number
The keypad
names
Instruction
○
1
Hands-free
Speaker
The hands-free channel plays sound
○
2
Status
indicator
lamp
Power indication/line status indication
○
3
Handle the
horn
The handle channel plays sound
○
4
Hook
Hang up the handle and hang up the phone
○
5
Hold Key
Press the "Hold" key during the call, the user can hold the call,
and press it again to cancel the holding and restore the normal
call state.
○
6
Hands-free
Key
The user can press this key to open the audio channel of the
speakerphone
○
7
Standard
Telephone
Keys
The 12 standard telephone keys provide the same function as
standard telephones, but further to the standard function, some
keys also provide special function by long-pressing the key,
Key # - Long-pressed to broadcast IP（Default English）.
○
8
Volumes Key
The volume to add and subtract-In the standby state, ring and
ring configuration interface, press this button to increase/reduce
the ring volume; Press this button to increase/lower the volume
on the call
Mute Key-During a call, the user can press this key to mute the
microphone.
○
9
Redial
Press the Redial key to redial the last number dialed
○
10
Function Key
User-defined functionality
○
11
Microphone
Listen when the receiver is answering (do not listen when the
phone is hands-free)
7.2 Using Handset / Hands-free Speaker
Using Handset

68
About the use of the handle, the user can pick up the handle to dial the number, press
the "#" button after pressing the number, the number will be dialed.Users can switch
audio channels of the phone by pressing the hands-free button.
Using Hands-free Speaker
For the use of the speakerphone, the user can dial the number by pressing the
speakerphone button, or by dialing the number and then pressing the speakerphone
button.When the voice channel of the handle is opened, the user can switch the audio
channel of the phone by pressing the button of the hands-free speaker.

69
8 Basic Function
8.1 Making Phone Calls
Default Line
The device provides two line services (1 main line and 1 standby line). if both lines are
configured successfully, the user uses line 1 to make or receive calls by default.
Dialing Methods
Users can dial a number in the following ways:
The Device end
Dial directly, pick up the handle and input the number, then press "#" to call out
Redialing the last dialed number（Redial）
The Web end
Dial from web fill in number dial
Selecting a phone number from call logs
Cancel Call
When calling a number, the user can cancel the call by putting back the handle/pressing
down the spring.
8.2 Answering Calls
Users can answer the call by picking up the handle or pressing the speakerphone button
to open the hands-free channel.
The telephone does not support multiple calls.When there is an established call, the user
needs to hang up the current call before answering the second call.
8.3 End of the Call
When the call is over, the user can put the handle back on the phone and press the
speakerphone button to end the call.

70
8.4 Redial
Redial the last outgoing number:
When the phone is in standby mode, press the redial button and the phone will call
out the last number dialed.
Call out any number with the redial key:
Enter the number, press the redial key, and the phone will call out the number on the
dial.
Redial record clearing
After the phone is used, redial will default to the last used number; therefore, it is
necessary to clear the records used by the last customer without affecting the use of
other customers.
8.5 Auto-Answering
User may enable auto-answering feature on the device and any incoming call will be
automatically answered . The auto-answering can be enabled on line basis.
WEB interface：
Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start
auto-answering, and click apply after setting the automatic answering time.
Picture 4 - Web page to start auto-answering

71
8.6 Mute
You can turn on mute mode during a call and turn off the microphone so that the local
voice is not heard. Normally, mute mode is automatically turned off at the end of a call.
You can also turn on mute on any screen (such as the free screen) and mute the
ringtone automatically when there is an incoming call.
Mute mode can be turned on in all call modes (handles or hands-free).
8.6.1 Mute the Call
During the conversation, press the mute button on the phone: the mute lamp is red and
the power lamp is orange.
Cancel mute: press cancel mute on the phone again. When the mute lamp goes out, the
power lamp returns to its original state
8.6.2 Ringing Mute
Mute: press the mute button when the phone is in standby mode:
mute light red always bright, power lamp green flashing;There is no ringer for incoming
calls.
Cancel ring tone mute: On the standby or incoming call screen, press the mute button
again or volume up cancel ring tone mute
8.7 Call Hold/Resume
The user can press the [Hold] button to maintain the current call, and this button will
become the [ Resume ] button, and the user can press the "resume" button to restore
the call.
8.8 Call Waiting
Enable call waiting: new calls can be accepted during a call.
Disable call waiting: new calls will be automatically rejected and a busy tone will
be prompted.