Fanvil X1S User manual

User Manual
X1S/X1SP

Revision History
Document VER
Firmware VER
Explanation
Time
V1.0
1.1.20
Initial issue
20190703

3
Directory
Directory................................................................................................................................................................................3
1 Picture................................................................................................................................................................................ 8
2 Table..................................................................................................................................................................................12
3 Safety Instruction..........................................................................................................................................................13
4 Overview.......................................................................................................................................................................... 14
4.1 Overview..............................................................................................................................................................14
4.2 Packing Contents...............................................................................................................................................15
5 Desktop Installation......................................................................................................................................................16
5.1 PoE And the use of external power adapters.............................................................................................. 16
5.2 Desktop and wall mounted method................................................................................................................17
6 Appendix Table.............................................................................................................................................................. 19
6.1 Appendix I - Icon................................................................................................................................................19
6.2 Appendix II - Keyboard character query table..............................................................................................20
6.3 Appendix III -LED Definition........................................................................................................................... 22
7 Introduction to the User.............................................................................................................................................. 23
7.1 Instruction of Keypad........................................................................................................................................ 23
7.2 Using Handset / Hands-free Speaker / Headphone................................................................................... 24
7.3 Idle Screen..........................................................................................................................................................25
7.4 Phone Status...................................................................................................................................................... 25
7.5 Web Management............................................................................................................................................. 27
7.6 Network Configurations.................................................................................................................................... 27
7.7 SIP Configurations............................................................................................................................................ 28
8 Basic Function............................................................................................................................................................... 30
8.1 Making Phone Calls.......................................................................................................................................... 30
8.2 Answering Calls................................................................................................................................................. 31
8.2.1 Talking........................................................................................................................................................ 31
8.2.2 Make / Receive Second Call.................................................................................................................. 31
8.3 End of the Call....................................................................................................................................................32
8.4 Redial...................................................................................................................................................................32
8.5 Dial-up Query..................................................................................................................................................... 33
8.6 Auto-Answering..................................................................................................................................................33
8.7 Callback...............................................................................................................................................................34
8.8 Mute..................................................................................................................................................................... 35
8.8.1 Mute the Call............................................................................................................................................. 35

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8.8.2 Ringing Mute............................................................................................................................................. 35
8.9 Call Hold/Resume..............................................................................................................................................36
8.10 DND................................................................................................................................................................... 36
8.11 Call Forward..................................................................................................................................................... 37
8.12 Call Transfer.....................................................................................................................................................39
8.12.1 Blind transfer...........................................................................................................................................39
8.12.2 Semi-Attended transfer......................................................................................................................... 39
8.12.3 Attended transfer....................................................................................................................................39
8.13 Call Waiting...................................................................................................................................................... 39
8.14 Conference....................................................................................................................................................... 41
8.14.1 Local Conference................................................................................................................................... 41
8.14.2 Network Conference..............................................................................................................................42
8.15 Call Park............................................................................................................................................................42
8.16 Pick Up.............................................................................................................................................................. 43
8.17 Anonymous Call...............................................................................................................................................44
8.17.1 Anonymous Call..................................................................................................................................... 44
8.17.2 Ban Anonymous Call.............................................................................................................................45
8.18 Hotline................................................................................................................................................................45
8.19 Emergency Call............................................................................................................................................... 46
9 Advance Function......................................................................................................................................................... 47
9.1 BLF (Busy Lamp Field).....................................................................................................................................47
9.1.1 Configure the BLF Functionality............................................................................................................ 47
9.1.2 Use the BLF Function..............................................................................................................................48
9.2 BLF List................................................................................................................................................................49
9.3 Record................................................................................................................................................................. 50
9.3.1 Server Record...........................................................................................................................................50
9.3.2 SIP INFO Record......................................................................................................................................50
9.4 Agent....................................................................................................................................................................51
9.5 Intercom...............................................................................................................................................................52
9.6 MCAST................................................................................................................................................................ 52
9.7 SCA (Shared Call Appearance)......................................................................................................................53
9.8 Message..............................................................................................................................................................56
9.8.1 SMS............................................................................................................................................................ 56
9.8.2 MWI (Message Waiting Indicator).........................................................................................................57
9.9 SIP Hotspot.........................................................................................................................................................58
10 Phone Settings............................................................................................................................................................ 61
10.1 Basic Settings.................................................................................................................................................. 61
10.1.1 Language.................................................................................................................................................61

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10.1.2 Time & Date............................................................................................................................................ 61
10.1.3 Screen...................................................................................................................................................... 63
10.1.3.1 Brightness and backlight...........................................................................................................63
10.1.3.2 Screen Saver...............................................................................................................................63
10.1.4 Ring...........................................................................................................................................................64
10.1.5 Voice Volume..........................................................................................................................................64
10.1.6 Greeting Words...................................................................................................................................... 64
10.1.7 Reboot......................................................................................................................................................64
10.2 Phone Book...................................................................................................................................................... 65
10.2.1 Local Contact.......................................................................................................................................... 65
10.2.1.1 Add / Edit / Delete Contact....................................................................................................... 65
10.2.1.2 Add / Edit / Delete Group.......................................................................................................... 66
10.2.1.3 Browse and Add / Remove Contacts in Group.....................................................................66
10.2.2 Blacklist.................................................................................................................................................... 66
10.2.3 Cloud Phone Book................................................................................................................................. 67
10.2.3.1 Configure Cloud Phone book................................................................................................... 67
10.2.3.2 Downloading Cloud Phone book............................................................................................. 67
10.3 Call Log............................................................................................................................................................. 68
10.4 Function Key.................................................................................................................................................... 68
10.5 Headset............................................................................................................................................................. 69
10.5.1 Wired Headset........................................................................................................................................ 69
10.5.2 EHS Headset.......................................................................................................................................... 70
10.6 Advanced.......................................................................................................................................................... 70
10.6.1 Line Configurations................................................................................................................................70
10.6.2 Network Settings.................................................................................................................................... 71
10.6.2.1 Network Settings.........................................................................................................................71
10.6.2.2 QoS & VLAN................................................................................................................................72
10.6.2.3 VPN............................................................................................................................................... 73
10.6.2.4 Web Server Type........................................................................................................................73
10.6.3 Set The Secret Key................................................................................................................................74
10.6.4 Maintenance............................................................................................................................................75
10.6.5 Firmware Upgrade................................................................................................................................. 77
10.6.6 Factory Reset..........................................................................................................................................79
11 Web Configurations................................................................................................................................................... 80
11.1 Web Page Authentication.............................................................................................................................. 80
11.2 System >> Information................................................................................................................................... 80
11.3 System >> Account.........................................................................................................................................80
11.4 System >> Configurations............................................................................................................................. 80

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11.5 System >> Upgrade........................................................................................................................................ 81
11.6 System >> Auto Provision............................................................................................................................. 81
11.7 System >> Tools..............................................................................................................................................81
11.8 System >> Reboot Phone..............................................................................................................................81
12 Network >> Basic........................................................................................................................................................ 82
12.1 Network >> Service Port................................................................................................................................ 82
12.2 Network >> VPN..............................................................................................................................................82
12.3 Network >> Advanced.................................................................................................................................... 83
12.4 Line >> SIP.......................................................................................................................................................83
12.5 Line >> SIP Hotspot........................................................................................................................................88
12.6 Line >> Dial Plan............................................................................................................................................. 88
12.7 Line >> Basic Settings....................................................................................................................................90
12.8 Phone settings >> Features.......................................................................................................................... 91
12.9 Phone settings >> Media Settings............................................................................................................... 94
12.10 Phone settings >> MCAST..........................................................................................................................95
12.11 Phone settings >> Action.............................................................................................................................96
12.12 Phone settings >> Time/Date..................................................................................................................... 96
12.13 Phone settings >> Tone...............................................................................................................................97
12.14 Phone settings >> Advanced......................................................................................................................97
12.15 Phonebook >> Contact................................................................................................................................ 98
12.16 Phonebook >> Cloud phonebook.............................................................................................................. 98
12.17 Phonebook >> Call List................................................................................................................................99
12.18 Phonebook >> Web Dial............................................................................................................................100
12.19 Phonebook >> Advanced.......................................................................................................................... 100
12.20 CallLog.......................................................................................................................................................... 100
12.21 Function Key >> Function Key................................................................................................................. 100
12.22 Function Key >> Softkey........................................................................................................................... 101
12.23 Function Key >> Advanced....................................................................................................................... 102
12.24 Application >> Manage Recording.......................................................................................................... 102
12.25 Security >> Web Filter................................................................................................................................102
12.26 Security >> Trust Certificates................................................................................................................... 103
12.27 Security >> Device Certificates................................................................................................................ 104
12.28 Security >> Firewall.................................................................................................................................... 105
12.29 Device Log >> Device Log........................................................................................................................ 106
13 Trouble Shooting...................................................................................................................................................... 107
13.1 Get Device System Information..................................................................................................................107
13.2 Reboot Device............................................................................................................................................... 107
13.3 Reset Device to Factory Default.................................................................................................................107

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13.4 Screenshot......................................................................................................................................................107
13.5 Network Packets Capture............................................................................................................................ 108
13.6 Get Log Information...................................................................................................................................... 109
13.7 Common Trouble Cases.............................................................................................................................. 109

8
1 Picture
Picture 1- Device installation........................................................................................................................ 17
Picture 2- Desktop to wall-mounted............................................................................................................ 17
Picture 3- Connecting to the Device........................................................................................................... 18
Picture 4- Instruction of Keypad...................................................................................................................23
Picture 5- Screen layout/default home screen..........................................................................................25
Picture 6- Scroll icon...................................................................................................................................... 25
Picture 7- The Phone status......................................................................................................................... 26
Picture 8- WEB phone status....................................................................................................................... 26
Picture 9- Landing page................................................................................................................................ 27
Picture 10 - Phone line SIP address and account information................................................................28
Picture 11 - Web SIP registration..................................................................................................................29
Picture 12 - Default line...................................................................................................................................30
Picture 13 - Enable voice channel dialing................................................................................................... 30
Picture 14 - Open the voice channel and dial the number.......................................................................30
Picture 15 - Call number.................................................................................................................................31
Picture 16 - Answering calls...........................................................................................................................31
Picture 17 - Talking interface..........................................................................................................................31
Picture 18 - The second call interface..........................................................................................................32
Picture 19 - Two way calling.......................................................................................................................... 32
Picture 20 - Redial set.....................................................................................................................................33
Picture 21 - Line 1 enables auto-answering............................................................................................... 33
Picture 22 - The line has enabled auto-answering.................................................................................... 34
Picture 23 - Web page to start auto-answering..........................................................................................34
Picture 24 - Set the callback key on the phone..........................................................................................34
Picture 25 - Set the callback key on the web page................................................................................... 35
Picture 26 - Mute the call................................................................................................................................35
Picture 27 - Ringing mute...............................................................................................................................35
Picture 28 - Call hold interface...................................................................................................................... 36
Picture 29 - Enable DND................................................................................................................................ 36
Picture 30 - DND setting interface................................................................................................................ 36
Picture 31 - DND timer....................................................................................................................................36
Picture 32 - DND Settings.............................................................................................................................. 37
Picture 33 - Line DND..................................................................................................................................... 37
Picture 34 - Select the line to set up call forwarding................................................................................. 38
Picture 35 - Select call forward type.............................................................................................................38
Picture 36 - Enable call forwarding and configure the call forwarding number....................................38

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Picture 37 - Set call forward...........................................................................................................................38
Picture 38 - Transfer interface....................................................................................................................... 39
Picture 39 - Semi-Attended transfer............................................................................................................. 39
Picture 40 - Attended transfer........................................................................................................................39
Picture 41 - Call waiting setting.....................................................................................................................40
Picture 42 - Web call waiting setting............................................................................................................ 40
Picture 43 - Web call waiting tone setting................................................................................................... 40
Picture 44 - Local conference setting...........................................................................................................41
Picture 45 - Local conference (1)..................................................................................................................41
Picture 46 - Local conference (2)..................................................................................................................41
Picture 47 - Network conference...................................................................................................................42
Picture 48 - Phone set call park.................................................................................................................... 43
Picture 49 - WEB set call park.......................................................................................................................43
Picture 50 - Phone pick up setting................................................................................................................43
Picture 51 - WEB pick up setting.................................................................................................................. 44
Picture 52 - Enable anonymous call.............................................................................................................44
Picture 53 - Enable Anonymous web page call..........................................................................................44
Picture 54 - Anonymous call log....................................................................................................................45
Picture 55 - Anonymous calls are not allowed on the phone...................................................................45
Picture 56 - Page Settings blocking anonymous call................................................................................45
Picture 57 - Phone hotline setting interface................................................................................................ 45
Picture 58 - Hotline set up on webpage.......................................................................................................46
Picture 59 - Set up an emergency call number..........................................................................................46
Picture 60 - Dial the emergency number.....................................................................................................46
Picture 61 - Web page configuration BLF function key............................................................................ 47
Picture 62 - Phone configuration BLF function key................................................................................... 47
Picture 63 - Configure the BLF List functionality........................................................................................49
Picture 64 - BLF List number display........................................................................................................... 49
Picture 65 - Web server recording................................................................................................................ 50
Picture 66 - Web SIP info recording............................................................................................................. 50
Picture 67 - Configure the agent account in normal mode...................................................................... 51
Picture 68 - Configure the proxy account-hotel Guest mode.................................................................. 51
Picture 69 - Agent logon page....................................................................................................................... 52
Picture 70 - Web Intercom configure............................................................................................................52
Picture 71 - Multicast Settings Page............................................................................................................ 53
Picture 72 - Register BroadSoft account..................................................................................................... 54
Picture 73 - Set BroadSoft server................................................................................................................. 54
Picture 74 - Enable SCA.................................................................................................................................55

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Picture 75 - Set Private Hold Function Key.................................................................................................55
Picture 76 - SMS icon......................................................................................................................................56
Picture 77 - New Voice Message Notification.............................................................................................57
Picture 78 - Voice message interface...........................................................................................................57
Picture 79 - Configure voicemail number.................................................................................................... 58
Picture 80 - Register SIP account.................................................................................................................58
Picture 81 - SIP hotspot server configuration.............................................................................................59
Picture 82 - SIP hotspot client configuration...............................................................................................59
Picture 83 - Phone language setting............................................................................................................ 61
Picture 84 - Language setting on Web page.............................................................................................. 61
Picture 85 - Set time & date on phone.........................................................................................................61
Picture 86 - Set time & date on webpage....................................................................................................62
Picture 87 - Set screen parameters on phone............................................................................................63
Picture 88 - Page screen Settings................................................................................................................ 63
Picture 89 - Phone screen saver...................................................................................................................64
Picture 90 - Phone book screen....................................................................................................................65
Picture 91 - Local Phone book .................................................................................................................... 65
Picture 92 - Add New Contact....................................................................................................................... 65
Picture 93 - Group List.................................................................................................................................... 66
Picture 94 - Browsing Contacts in a Group.................................................................................................66
Picture 95 - Add Contacts in a Group...........................................................................................................66
Picture 96 - Add Blacklist................................................................................................................................66
Picture 97 - Web Blacklist...............................................................................................................................67
Picture 98 - Cloud phone book list................................................................................................................67
Picture 99 - Downloading Cloud Phone book.............................................................................................68
Picture 100 - Browsing Contacts in Cloud Phone book............................................................................68
Picture 101 - Call Log......................................................................................................................................68
Picture 102 - Filter call record types.............................................................................................................68
Picture 103 - DSS LCD key Page Configuration Screen..........................................................................69
Picture 104 - DSS settings............................................................................................................................. 69
Picture 105 - Headset function settings....................................................................................................... 70
Picture 106 - EHS Headset setting............................................................................................................... 70
Picture 107 - SIP address and account information.................................................................................. 70
Picture 108 - Configure Advanced Line Options........................................................................................ 70
Picture 109 - Network mode Settings...........................................................................................................71
Picture 110 - DHCP network mode...............................................................................................................71
Picture 111 - PPPoE network mode............................................................................................................. 71
Picture 112 - Static IP network mode........................................................................................................... 71