Fanvil H5W User manual

H5W H3W User Manual
Software Version: 2.4.2
Release Date：2021/02/4

3
Directory
Directory................................................................................................................................................................................. 3
1 Picture.................................................................................................................................................................................6
2Table.....................................................................................................................................................................................8
3Safety Instruction............................................................................................................................................................... 9
4Overview............................................................................................................................................................................11
4.1 Overview............................................................................................................................................................... 11
4.2 Packing Contents...................................................................................................................................................11
5Desktop Installation......................................................................................................................................................... 14
5.1 PoE and the use of external power adapters................................................................................................ 14
5.2 Desktop and wall mounted method.......................................................................................................................15
6Appendix Table.................................................................................................................................................................17
6.1 Appendix I - Icon................................................................................................................................................. 17
6.2 Appendix II - Keyboard character query table.............................................................................................. 17
7 Introduction to the User...............................................................................................................................................20
7.1 Key description......................................................................................................................................................20
7.2 Using Handset / Hands-free Speaker.................................................................................................................... 23
7.3 Idle Screen...........................................................................................................................................................24
7.4 Phone Status...................................................................................................................................................... 24
7.5 Making Phone Calls........................................................................................................................................... 26
7.6 Web Management.............................................................................................................................................. 27
7.7 SIP Configurations..............................................................................................................................................29
8Basic Function...................................................................................................................................................................30
8.1 Answering Calls.................................................................................................................................................. 30
8.1.1 Talking........................................................................................................................................................ 30
8.1.2 Make / Receive Second Call...................................................................................................................31
8.2 End of the Call.................................................................................................................................................... 32
8.3 Redial................................................................................................................................................................... 32
8.4 Auto-Answering...................................................................................................................................................32
8.5 Mute......................................................................................................................................................................33
8.5.1 Mute the Call..............................................................................................................................................33
8.5.2 Ringing Mute..............................................................................................................................................33
8.6 Call Hold/Resume...............................................................................................................................................34
8.7 Call Transfer........................................................................................................................................................ 34
8.8 Call Waiting......................................................................................................................................................... 35

4
8.9 Anonymous Call................................................................................................................................................. 36
8.9.1 Anonymous Call........................................................................................................................................ 36
8.9.2 Ban Anonymous Call................................................................................................................................36
8.10 Hotline................................................................................................................................................................37
9Advance Function.............................................................................................................................................................38
9.1 MCAST................................................................................................................................................................ 38
9.2 MWI（Message Waiting Indicator）...............................................................................................................38
10 Web Configurations....................................................................................................................................................39
10.1 Web Page Authentication...............................................................................................................................39
10.2 System >> Information....................................................................................................................................39
10.3 System >> Account......................................................................................................................................... 39
10.4 System >> Configurations..............................................................................................................................39
10.5 System >> Upgrade........................................................................................................................................ 40
10.6 System >> Auto Provision.................................................................................................................................. 43
10.7 System >> Tools.............................................................................................................................................. 46
10.8 System >> Reboot Phone.............................................................................................................................. 46
11 Network........................................................................................................................................................................... 47
11.1 Network >> Wi-Fi Settings............................................................................................................................... 47
11.2 Network >> Basic.............................................................................................................................................48
11.3 Network >> Service Port.................................................................................................................................49
11.4 Network >> VPN.............................................................................................................................................. 50
11.5 Network >> Advanced.....................................................................................................................................50
11.6 Line >> SIP....................................................................................................................................................... 51
11.7 Line >> SIP Hotspot........................................................................................................................................ 56
11.8 Line >> Dial Plan..............................................................................................................................................59
11.9 Line >> Action Plan......................................................................................................................................... 62
11.10 Line >>Call Firewall................................................................................................. 错误！未定义书签。
...........................................................................................................................................错误！未定义书签。

5
11.11 Line >> Basic Settings..................................................................................................................................62
11.12 Line >> RTCP-XR..........................................................................................................................................63
11.13 Phone settings >> Features.........................................................................................................................63
11.14 Phone settings >> Media Settings..............................................................................................................66
11.15 Phone settings >> MCAST.......................................................................................................................... 67
11.16 Phone settings >> Action............................................................................................................................. 68
11.17 Phone settings >> Time/Date......................................................................................................................68
11.18 Phone Settings >> Time Plan...................................................................................................................69
11.19 Phone settings >> Tone............................................................................................................................... 69
11.20 Phone settings >> Advanced...................................................................................................................... 70
11.21 Phonebook >> Advanced.............................................................................................................................71
11.22 Call Log........................................................................................................................................................... 72
11.23 Function Key >> Softkey.............................................................................................................................. 72
11.24 Security >> Web Filter.................................................................................................................................. 73
11.25 Security >> Trust Certificates...................................................................................................................... 74
11.26 Security >> Device Certificates...................................................................................................................74
11.27 Security >> Firewall........................................................................................................................................75
11.28 Device Log >> Device Log...........................................................................................................................77
12 Trouble Shooting............................................................................................................................................................78
12.1 Get Device System Information.................................................................................................................... 78
12.2 Reboot Device..................................................................................................................................................78
12.3 Reset Device to Factory Default................................................................................................................... 78
12.4 Screenshot........................................................................................................................................................78
12.5 Network Packets Capture...............................................................................................................................79
12.6 Get Log Information.........................................................................................................................................80
12.7 Common Trouble Cases.................................................................................................................................80

6
1 Picture
Picture 1 - Device installation............................................................................................................................ 15
Picture 2 - Wall-mounted installation.................................................................................................................16
Picture 3- Connecting to the Device............................................................................................................ 16
Picture 4 - H5W Instruction of Keypad ............................................................................................................20
Picture 5 - Screen layout/default home screen................................................................................................... 24
Picture 6 - Scroll icon...................................................................................................................................... 24
Picture 7 - The Phone status............................................................................................................................... 25
Picture 8 - WEB phone status.............................................................................................................................26
Picture 9 - Open the voice channel and dial the number....................................................................................27
Picture 10 - Call number..................................................................................................................................27
Picture 11 - Landing page...................................................................................................................................28
Picture 12 - Web SIP registration....................................................................................................................... 29
Picture 13 - Answering calls...............................................................................................................................30
Picture 14 - Talking interface............................................................................................................................. 30
Picture 15 - The second call interface................................................................................................................ 31
Picture 16 - Two way calling...........................................................................................................................32
Picture 17 - Web page to start auto-answering...................................................................................................33
Picture 18 - Mute the call................................................................................................................................... 33
Picture 19 - Ringing mute...................................................................................................................................34
Picture 20 - Call hold interface...........................................................................................................................34
Picture 21 - Transfer interface............................................................................................................................ 35
Picture 22 - Web call waiting setting..................................................................................................................35
Picture 23 - Web call waiting tone setting..........................................................................................................36
Picture 24 - Enable Anonymous web page call................................................................................................36
Picture 25 - Page Settings blocking anonymous call......................................................................................... 36
Picture 26 - Hotline set up on webpage..............................................................................................................37
Picture 27 - Web page firmware upgrade.................................................................................................... 41
Picture 28 - Page auto provision Settings....................................................................................................44
Picture 29 - Network Priority.......................................................................................................................... 47
Picture 30 - WiFi Settings...................................................................................................................................48
Picture 31 - Service Port Settings..................................................................................................................49
Picture 32 -SIP hotspot....................................................................................................................................... 57
Picture 33 - SIP hotspot server configuration.................................................................................................... 58
Picture 34 - SIP hotspot client configuration..................................................................................................... 59
Picture 35 - Dial plan settings.........................................................................................................................60
Picture 36 - Custom setting of dial - up rules...............................................................................................60

7
Picture 37 - Dial rules table (1).......................................................................................................................61
Picture 38 - Dial rules table (2).......................................................................................................................62
Picture 39 - MCAST........................................................................................................................................67
Picture 40 - Tone settings on the web...........................................................................................................70
Picture 41 - Page screen Settings..................................................................................................................... 71
Picture 42 - Web Filter settings...................................................................................................................... 73
Picture 43 - Web Filter Table.......................................................................................................................... 74
Picture 44 - Certificate of settings..................................................................................................................74
Picture 45 - Device certificate setting............................................................................................................75
Picture 46 - Network firewall Settings........................................................................................................... 75
Picture 47 - Firewall Input rule table..............................................................................................................76
Picture 48 - Delete firewall rules.................................................................................................................... 77
Picture 49 - Screenshot...................................................................................................................................79
Picture 50 - Web capture.................................................................................................................................79

8
2 Table
Table 1 - Hardware Interface Description.......................................................................................................... 16
Table 2 - Keypad Icons....................................................................................................................................17
Table 3 - Look-up Table of Characters............................................................................................................17
Table 4 - H5W Instruction of Keypad .............................................................................................................. 20
Table 5 - Firmware upgrade............................................................................................................................ 42
Table 6- Auto Provision.................................................................................................................................. 44
Table 7 - Service port........................................................................................................................................49
Table 8 - QoS & VLAN......................................................................................................................................51
Table 9 - Line configuration on the web page....................................................................................................51
Table 10 - SIP hotspot Parameters......................................................................................................................57
Table 11 - Phone dialing methods................................................................................................................... 60
Table 12 - Dial - up rule configuration table......................................................................................................60
Table 13 - IP camera......................................................................................................................................... 62
Table 14 - Set the line global configuration on the web page..........................................................................62
Table 15 - VQ RTCP-XR Settings......................................................................................................................63
Table 16 - General function Settings..................................................................................................................63
Table 17 - Voice settings.....................................................................................................................................66
Table 18 - Multicast parameters......................................................................................................................... 67
Table 19 - Time&Date settings.........................................................................................................................68
Table 20 - Softkey configuration......................................................................................................................72
Table 21 - Side Key configuration....................................................................................................................73
Table 22 - Network Firewall.............................................................................................................................76
Table 23 - Trouble Cases.................................................................................................................................... 80

9
3 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone and affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it because it may
cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is designed for indoor use. Do not install the device in places where there is direct sunlight.
Also do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.

10
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. To assure continued compliance, any
changes or modifications not expressly approved by the party.
Responsible for compliance could void the user’s authority to operate this equipment. (Example- use only
shielded interface cables when connecting to computer or peripheral devices).
This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
FCC Radiation Exposure Statement: The equipment complies with FCC Radiation exposure limits set forth
foruncontrolled enviroment. This equipment should be installed and operated withminimum distance 20cm
between the radiator and your body.

11
4 Overview
4.1 Overview
H5W is a low-end WIFI product phone, with advanced design, high cost performance, paperless office, which
greatly improves the production efficiency of the enterprise; not only a desk phone, but also a boutique placed
in the living room or office .
H5W, which are the latest generation of IP phone developed on the basis of the X series, inheriting many
excellent features of the previous X series traditional phone, such as high-definition voice and
high-performance echo cancellation full duplex speaker, fast / gigabit Ethernet, QoS, encryption transmission,
automatic configuration, new system, smooth operation, flat interface settings and many other advantages.
For enterprise users,while realizing environmental protection, they also provide convenient operation. Users
can flexibly configure and define the functions of two DSS keys, space saving and cost. It will be an ideal
choice for enterprise users and family users who pursue the high quality and high efficiency.
In order to help some interested users better understand the details of the product, this user manual can be
used as a reference guide for the use of H5W series. This document may not be applicable to the latest
version of the software. If you have any questions, you can use the help prompt interface of the device phone,
or download and update your user manual from the official website.
4.2 H5W Packing Contents

12
4.3 H3W Packing Contents

13

14
5 Desktop Installation
5.1 PoE and the use of external power adapters
The devices support two power supply modes from external power adapter or over Ethernet (PoE)
complied switch.
PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE
switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional
PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and
will switch to PoE power supply once it fails.
Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the
device to work properly.

15
5.2 Desktop and wall mounted method
The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please
follow the instructions in the picture below to install the phone.
Picture 1 - Device installation
If the phone is mounted on the wall, please follow the instructions below to install it.

16
Picture 2 - Wall-mounted installation
Connect the power adapter, network, PC, phone and earphone to the appropriate port as shown in the picture
below.
Picture 3 - Connecting to the Device
Table 1 - Hardware Interface Description
Index
Interface
Description
①
Power Interface
Connecting Power Adapter
②
Network Interface
Connecting to LAN or Internet
③
PC Port
Network Interface for Connecting Computer
④
Headset Interface
Connecting Headset
⑤
Receiver Interface
Connecting Microphone Receiver

17
6 Appendix Table
6.1 Appendix I - Icon
Table 2 - Keypad Icons
Icon
Instruction
Redial
MWI
Hands-free (HF) speaker
Mute Microphone (During Call)
Volume down
Volume up
Hold
Transfer
6.2 Appendix II - Keyboard character query table
Table 3 - Look-up Table of Characters
Mode Icon
Text Mode
Key Button
Characters Of Each Press
Numeric
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
＊
*.+
#
#
Lower Case
Alphabets
1
@:;()<>
2
a b c
3
d e f
4
g h i

18
5
j k l
6
m n o
7
p q r s
8
t u v
9
w x y z
0
(space)
＊
.,*/+-:_=
#
# ^!&$%
Upper Case
Alphabets
1
@:;()<>
2
A B C
3
D E F
4
G H I
5
J K L
6
M N O
7
P Q R S
8
T U V
9
WZYX
0
(space)
＊
.,*/+-:_=
#
# ^!&$%
Mixed type input
1
1
2
2 a b c A B C
3
3 d e f D E F
4
4 g h I G H I
5
5 j k l J K L
6
6 m n o M N O
7
7 p q r s P Q R S
8
8 t u v T U V
9
9 w z y x W Z Y X
0
0
＊
.,*/+-:_=
#
# ^!&$%

19

20
7 Introduction to the User
7.1 H5W Key description
Picture 4 - H5W Instruction of Keypad
Table 4 - H5W Instruction of Keypad
Number
The keypad
names
Instruction
○
1
Softkey
These six buttons provide the menu function that corresponds to the
display on the screen
○
2
Standard
Telephone
Keys
The 12 standard telephone keys provide the same function as standard
telephones, but further to the standard function, some keys also provide
special function by long-pressing the key,

21
○
3
Hold Key
Press the "Hold" key during the call, the user can hold the call, and press it
again to cancel the holding and restore the normal call state.
○
4
Transfer Key
Press the "Transfer" button, the user can transfer the current call to other
numbers.
○
5
Redial
Press the Redial key to redial the last number dialed
○
6
voice mail
Press the "voice mail" button, and the user enters the interface of SMS and
voice mail list.
○
7
Volume Down
Key
In the standby state, ring and ring configuration interface, press this button
to reduce the ring volume; Press this button to lower the volume on the call
or volume adjustment screen.
○
8
Volume Up
Key
In the standby state, ring and ring configuration interface, press this button
to increase the ring volume; Press this button to increase the volume on the
call or volume adjustment screen.
○
9
Mute Key
During a call, the user can press this key to mute the microphone.
○
10
Hands-free
Key
The user can press this key to open the audio channel of the
speakerphone.