Fargo DTC1000 User manual

15370 Barranca Parkway
Irvine, CA 92618-2215
USA
DTC1000/DTC4000 User Guide
P/N: L001398, Revision 1.2

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 2
DTC1000/DTC4000 Card Printer/Encoder User Guide (Rev. 1.2), © 2010 property of HID Global
Corporation. All rights reserved.
Exclusive permission is granted to authorized resellers of HID Global products to reproduce and
distribute this copyrighted document to authorized HID Global customers, who have signed a no
disclosure agreement regarding the restricted, proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections, updates and
enhancements to this document.
Revision Control
Number Date Document Title
Revision 1.2 August 2010 DTC1000/DTC4000
Card Printer/Encoder User Guide
Trademarks and Disclaimers
HID, HID Global, and Fargo are the trademarks or registered trademarks of HID Global Corporation in
the U.S. and other countries.
The information contained in this document is provided AS IS without any warranty.
HID Global hereby disclaims all warranties and conditions with regard to the information contained
herein, including all implied warranties of merchantability, fitness for a particular purpose, title and non-
infringement.
In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or
consequential damages arising from the use of the information contained in this document.
Any questions regarding changes, corrections, updates or enhancements to this document should be
forwarded to:
Hid Global
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
[phone] Ext #6
FAX: [phone]
www.hidglobal.com
DTC1000/DTC4000 User Guide............................................................................................................................1
Section 1: Specifications.......................................................................................................................................7
Regulatory Compliances....................................................................................................................................................... 7
Agency Listings.................................................................................................................................................................... 8
United States....................................................................................................................................................................8
Canada .............................................................................................................................................................................8
Environmental Protection (China-RoHS).............................................................................................................................9
Traditional Chinese RF Emissions and Safety Statements ..............................................................................................9
Simplified Chinese......................................................................................................................................................... 10
Safety Messages (review carefully).................................................................................................................................... 11
Technical Specifications.....................................................................................................................................................12
Functional Specifications....................................................................................................................................................16
Printer Components: Print Ribbons ..............................................................................................................................16

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 3
Ribbon Types/Count Table................................................................................................................................................. 17
Printer Components: Blank Cards.................................................................................................................................18
Section 2: Setup and Installation Procedures...................................................................................................19
Choosing a Good Location.................................................................................................................................................19
About Moisture Condensation.......................................................................................................................................19
Unpacking and Inspection..............................................................................................................................................19
Installing the Print Ribbon Cartridge (DTC1000 and DTC4000).......................................................................................20
Installing the Ribbon......................................................................................................................................................21
Installing Blank Cards into the Card Hopper (DTC1000 and DTC4000)...........................................................................23
Setting the Card Size for CR79 and CR80.....................................................................................................................25
Connecting the Printer power ........................................................................................................................................29
Section 3: Print Driver Installation....................................................................................................................30
Driver Installation Instructions...........................................................................................................................................31
Swift ID Installation Instructions........................................................................................................................................33
Installing Swift ID..............................................................................................................................................................35
Printer Installed On Network.........................................................................................................................................36
Printer Connected Via USB Connection.............................................................................................................................38
Option No. 1 ..................................................................................................................................................................38
Option No. 2 ..................................................................................................................................................................38
Uninstalling Swift ID.....................................................................................................................................................39
Additional Swift ID Rules .............................................................................................................................................39
Section 4: Printer Preferences Tab Functions..................................................................................................40
Using the Card tab.............................................................................................................................................................. 41
Using the Toolbox Options.................................................................................................................................................43
Using the Configuration tab...........................................................................................................................................44
Using the Event Monitoring Group Box........................................................................................................................ 44
Using the Calibrate Ribbon tab......................................................................................................................................45
Using the Clean Printer tab............................................................................................................................................46
Using the Advanced Settings tab................................................................................................................................... 49
Using the Device Options tab............................................................................................................................................. 58
Using the Image Color tab..................................................................................................................................................62
Using the Image Calibrate tab ............................................................................................................................................65
Using the Magnetic Encoding Tab .....................................................................................................................................66
Using the Magnetic Encoding Tab – ISO Standards......................................................................................................67
Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode.............................................69
Reviewing the ISO Track Locations.............................................................................................................................. 70
Reviewing the Sample String.........................................................................................................................................71
Sending the Track Information......................................................................................................................................72
Reviewing the ASCII Code and Character Table ..........................................................................................................73
Using the Overlay / Print Area tab......................................................................................................................................75
Using the K Panel Resin tab............................................................................................................................................... 78
Using the Printer Info tab ...................................................................................................................................................81
Section 5: Selecting the Fluorescent Panel Ribbon Type (DTC4000 only)......................................................82
Creating a Custom Fluorescent Image (using the YMCFKO Ribbon)...............................................................................82
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application.....................................................84
Section 6: System Overview- Troubleshooting..................................................................................................88
Reviewing the DTC1000/DTC4000 Sequence of Operations............................................................................................88
Section 7: Troubleshooting..................................................................................................................................90
Printer Error Button and Display Message Table...............................................................................................................90
Using the Error Message Table .......................................................................................................................................... 92
Troubleshooting with the Error Message Table..................................................................................................................93
Printer Specific Tools (DTC1000/DTC4000)...................................................................................................................101

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 4
Additional Printer Specific Tools (DTC4000).............................................................................................................103
Section 8: Cleaning............................................................................................................................................104
Safety Messages (review carefully).................................................................................................................................. 104
DTC1000 and DTC4000 Card Printer/Encoders Cleaning Kit......................................................................................... 105
Supplies (included with the Cleaning Kit)................................................................................................................... 105
Printhead Cleaning ...........................................................................................................................................................106
Cleaning the Platen and the Card Feed Rollers............................................................................................................107
Cleaning the Printer’s Interior ..........................................................................................................................................111
Cleaning the Printer’s Exterior.........................................................................................................................................111
Section 9: Firmware Upgrades.........................................................................................................................111
Upgrade the Printer Firmware .......................................................................................................................................... 111
Section 10: HID Global Technical Support.....................................................................................................115
Reading the Serial Numbers on a Fargo Printer ............................................................................................................... 116
Appendix A .........................................................................................................................................................117
Using the Defined Area Option........................................................................................................................................117
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench ...................................................118

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 5
Table of Contents
DTC1000/DTC4000 User Guide _____________________________________________________________ 1
Section 1: Specifications___________________________________________________________________ 7
Regulatory Compliances ___________________________________________________________________________7
Agency Listings__________________________________________________________________________________ 8
United States__________________________________________________________________________________ 8
Canada ______________________________________________________________________________________8
Environmental Protection (China-RoHS) ______________________________________________________________ 9
Traditional Chinese RF Emissions and Safety Statements _______________________________________________9
Simplified Chinese ____________________________________________________________________________10
Safety Messages (review carefully)__________________________________________________________________11
Technical Specifications __________________________________________________________________________12
Functional Specifications__________________________________________________________________________16
Printer Components: Print Ribbons _______________________________________________________________16
Ribbon Types/Count Table ________________________________________________________________________17
Printer Components: Blank Cards ________________________________________________________________18
Section 2: Setup and Installation Procedures _________________________________________________ 19
Choosing a Good Location ________________________________________________________________________19
About Moisture Condensation ___________________________________________________________________19
Unpacking and Inspection_______________________________________________________________________19
Installing the Print Ribbon Cartridge (DTC1000 and DTC4000) ___________________________________________20
Installing the Ribbon___________________________________________________________________________21
Installing Blank Cards into the Card Hopper (DTC1000 and DTC4000) _____________________________________23
Setting the Card Size for CR79 and CR80 __________________________________________________________ 25
Connecting the Printer power ____________________________________________________________________29
Section 3: Print Driver Installation _________________________________________________________ 30
Driver Installation Instructions _____________________________________________________________________31
Swift ID Installation Instructions____________________________________________________________________33
Installing Swift ID_______________________________________________________________________________35
Printer Installed On Network ____________________________________________________________________36
Printer Connected Via USB Connection ______________________________________________________________38
Option No. 1 _________________________________________________________________________________38
Option No. 2 _________________________________________________________________________________38
Uninstalling Swift ID __________________________________________________________________________39
Additional Swift ID Rules ______________________________________________________________________ 39
Section 4: Printer Preferences Tab Functions ________________________________________________ 40
Using the Card tab_______________________________________________________________________________41
Using the Toolbox Options ________________________________________________________________________ 43
Using the Configuration tab _____________________________________________________________________ 44
Using the Event Monitoring Group Box____________________________________________________________ 44
Using the Calibrate Ribbon tab___________________________________________________________________ 45
Using the Clean Printer tab______________________________________________________________________46
Using the Advanced Settings tab _________________________________________________________________49
Using the Device Options tab ______________________________________________________________________58
Using the Image Color tab_________________________________________________________________________ 62
Using the Image Calibrate tab ______________________________________________________________________ 65
Using the Magnetic Encoding Tab __________________________________________________________________66
Using the Magnetic Encoding Tab – ISO Standards___________________________________________________67
Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode ______________________ 69
Reviewing the ISO Track Locations_______________________________________________________________ 70
Reviewing the Sample String ____________________________________________________________________ 71

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 6
Sending the Track Information___________________________________________________________________72
Reviewing the ASCII Code and Character Table _____________________________________________________73
Using the Overlay / Print Area tab___________________________________________________________________75
Using the K Panel Resin tab _______________________________________________________________________ 78
Using the Printer Info tab _________________________________________________________________________81
Section 5: Selecting the Fluorescent Panel Ribbon Type (DTC4000 only) __________________________ 82
Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) _______________________________________82
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application __________________________ 84
Section 6: System Overview- Troubleshooting ________________________________________________ 88
Reviewing the DTC1000/DTC4000 Sequence of Operations______________________________________________88
Section 7: Troubleshooting ________________________________________________________________ 90
Printer Error Button and Display Message Table _______________________________________________________90
Using the Error Message Table _____________________________________________________________________92
Troubleshooting with the Error Message Table_________________________________________________________93
Printer Specific Tools (DTC1000/DTC4000) _________________________________________________________ 101
Additional Printer Specific Tools (DTC4000) ______________________________________________________ 103
Section 8: Cleaning _____________________________________________________________________ 104
Safety Messages (review carefully)_________________________________________________________________104
DTC1000 and DTC4000 Card Printer/Encoders Cleaning Kit ____________________________________________ 105
Supplies (included with the Cleaning Kit) _________________________________________________________ 105
Printhead Cleaning _____________________________________________________________________________106
Cleaning the Platen and the Card Feed Rollers______________________________________________________ 107
Cleaning the Printer’s Interior _____________________________________________________________________ 111
Cleaning the Printer’s Exterior ____________________________________________________________________111
Section 9: Firmware Upgrades____________________________________________________________ 111
Upgrade the Printer Firmware_____________________________________________________________________111
Section 10: HID Global Technical Support__________________________________________________ 115
Reading the Serial Numbers on a Fargo Printer _______________________________________________________116
Appendix A ____________________________________________________________________________ 117
Using the Defined Area Option____________________________________________________________________ 117
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench _________________________118

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 7
Section 1: Specifications
The purpose of this section is to provide you with specific information on the Regulatory Compliances,
Agency Listings, Technical Specifications and Functional Specifications for the DTC1000/DTC4000 Card
Printer User Guide.
Regulatory Compliances
Term Description
CSA
(cUL)
The Printer manufacturer has been authorized by UL to
represent the Card Printer as CSA Certified under CSA
Standard C22.2 No. 60950-1-03.
File Number: E145118
FCC The Card Printer complies with the requirements in Part 15 of
the FCC rules for a Class A digital device.
EMC The Card Printer has been tested and complies with EN55022 /
CISPR 22 Class A: and EN55024 standards.
(Note: Based on the above testing, the Printer manufacturer
certifies that the Card Printer complies with current EMC
directive 2004/108/EC of the European Community and has
placed the CE mark on the Card Printer.)
License Number: J99032510
UL The Card Printer is listed under UL IEC 60950-1 (2001)
INFORMATION TECHNOLOGY EQUIPMENT
Note: This product is intended to be supplied by a Listed Power
Unit marked Class 2 and rated for 24 V dc, 3.7 to 5A
File Number: E145118
Environmental Power supply Efficiency level IV, RoHS, China RoHS

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 8
Agency Listings
Term Description
Emissions
Standards CE, FCCPart 15 Class A, CRC c1374, CISPR22 Class A,
EN55022, EN55024,
EN61000-3-2, EN61000-3-3,
Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.
United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference; in which case, you will be required
to correct the interference at his own expense.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
C’et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada.
Caution: Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 9
Environmental Protection (China-RoHS)
Environmental Protection Use Period is based on the product being used in an office environment.
Traditional Chinese RF Emissions and Safety Statements

© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2) 10
Simplified Chinese